Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very unhappy that the company has a very long wait for opportunities. I got rejected by every opportunity I applied for only to find out from the company that there was an error on my profile on their part . Now I have to wait weeks for an another opportunity that I am not guaranteed. This is unacceptable.

  

  Business Response

  Date: 04/21/2023

  Thank you for your outreach. Opportunities are posted as we receive them from our clients and the steps to apply to contract for an opportunity may vary. Its important to make sure your home based business is completing every step for the contract opportunity to have the best chance of getting the contract you want. That said, we do apologize for the error with the most recent application, and hope that you continue to take advantage of opportunities as they arise.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to break an original contract stating the number of commits to service the client and that I is up to my business choices of hours . Now they would like be to disregard that contract to sign a new one after I have already spent my time and money being certified for this job . I have uploaded the original contract and the email I received of the replacement in they want me to sign

  

  Business Response

  Date: 04/07/2023

  Thank you for your inquiry. After checking in to the details of your situation, it appears that you are covered under the old Statement of Work (***/contract) and are not subject to the *** that new contractors are signing. We sincerely apologize for the confusion and appreciate you bringing it to our attention. A Liveops staff member will also be reaching out to you in the event you have any other questions. Thank you for your business support of the **** program.

• Initial Complaint

  Date:03/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the company for a background check during the application process. It has been 4 weeks and they purpose to contact me to complete the enrollment. As until today no help from and no email. Unable to reach them by phone.

  

  Business Response

  Date: 03/30/2023

  Thank you for reaching out and we apologize for any confusion. I do see your account was set and login credentials were sent on 3/21 to signup for your preferred client. We have several new client opportunities coming so please review them and apply to the one of your choosing. You can always reach Liveops directly through Liveops ************** for quickest support.

  Customer Answer

  Date: 03/31/2023

  I am concern whether this is a legtimate company.  There is no option to speak to a live person.  When you do communicate as instructed, a message comes back to you that you have emailed to an address is that is not available.  They require to pay for a background check to be considered for their jobs but its no jobs. The message and what they consistently tell you a job opportunity is coming as they stated on their reponse but there have been no jobs that have come except for 1 for **** and that required two computer screen.  Yes, finally, I see everything as since been completed for me being aboard the platform but no job opportunity in which I have paid as the company requested for a background check.  Is this all in vain.  I don't understand why a company would advertise that they have jobs but when you pay your money and go to their platform there are no job.  Is this a legetimate company or is it harming the community?  I perfer to have a live contact from this company because it has lead me to belive the company is not legtimate. Thanks for your efforts.

  

  Business Response

  Date: 04/04/2023

  We apologize for any misguidance youve had. It sounds like a member of our team was able to reach out to you directly by phone to address your concerns and assist with getting you setup for an opportunity. Please let us know if you need further assistance at this time. 

  Customer Answer

  Date: 04/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  A member did reach out to me.  All issues have been addressed so far so good.
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied with this company twice. I have paid ethe background check each time. I have complied with request for banking information and routing number to get started. Each time I receive an email letting me know I am not compliant. I call the number to find out what the problem is and I receive information that I am compliant. I then go to the website and try to address the problem but have remain unsuccessful. Is this site a scam. It seems contacting an actual person is not going to happen to resolve the problem. Their website is a joke for resolving issues. Can I get some help or my money back?

  

  Business Response

  Date: 03/08/2023

  Thank you for alerting us to your concerns and were sorry for any frustration. Our team has finalized account setup and sent you an email and text message with next steps. If you need additional assistance the team can be reached through Liveops ************** for expedited service. Access to Liveops ************** is at the bottom of all email communications.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working for Regalorx through Liveops and have been excelling tremendously. Today 2/28/23 I got a message stating that I had been removed. While I was working, I was logged out of my systems and unable to log back in. I messaged the director and they advised me to put in a ticket which I thought was a system issue. Usually, when I check my personal email when I wake up every morning there is a an audit to grade the quality of my call. I have been doing customer service/call center for over 15 years and I pick up easily on systems and processes so I knew I would excel greatly especially helping people get their medications. When I checked my personal email today, there was a message from someone which read I had been removed from the program. I am currently in nesting for the new rollout Outbound through the same client and had been doing Inbound since I began with LiveOps. I then went into the nesting room via zoom to speak with ***** our "crm" to discuss what happened. ***** was just as confused as me and tried to pull the call they were speaking of to see what happened. ***** was not able to pull the call for some reason and advised me I should put in a ticket for additional research. I am disabled and currently living on ssi. I have been praised for scheduling many commits during the weeks and make sure to read all resources before asking any questing in the slack channel. This is to allow the agents who really need their questions answered to get the assistance they need and allows me to learn everything about the job I needed to know. I make sure to file reports on every case as instructed when needing to and to give a white glove experience when handling calls because I know how important it is to receive for patients to receive their medications. I also use a service such as Regalorx for assistance with medications I will not mention so I know the importance. I feel the job was apart of me and I am dumfounded as to why I am treated this way

  

  Business Response

  Date: 03/08/2023

  Thank you for your inquiry. Upon further investigation, it appears that your certification status for the Regalo client was revoked due to failure to follow client requirements for proper documentation in the clients Salesforce system. Because this is a client mandated removal of certification status, unfortunately, your home business cannot re-contract for the Regalo opportunity. However, your business still has an active Independent Contractor Agreement with Liveops and, therefore, is eligible to contract with other client opportunities. I hope this helps clear up any confusion and we appreciate your question.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started working for **** line in October and was accused of fraud in a month where i took 0 calls. Without any proof have they showed me that i committed fraud and Im going to continuously complain until that proof is given to me. My contract was terminated for no reason.

  

  Business Response

  Date: 02/28/2023

  Thank you for your message and concern. After investigating your situation, your IP address was not in compliance with our security guidelines. If you would like to set up a 1:1 time to validate your IP with our compliance group, we can set that up. Please let me know how you would like to proceed. Thank you.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My names ******************* and I am an independent contractor at liveops. Last week I applied to the open job opportunity which was for ***** Chat Support" ,and I passed all the technical requirements and the chat writing assessment. I was told that i was not selected because the positions filled. This week the job opportunity became available again and I reapplied, yet the system did not ask me to retake any assessments. I was later notified I was not selected for the opportunity again. I contacted liveops support and they said they changed the score required to pass the chat writing assessment, yet they did not allow me a chance to take the chat assessment based on their new scoring guidelines, even after I had passed the chat assessment last week. Liveops is unfair and discriminating as they say I did not qualify for this job opportunity even after passing all the required checks and tests.

  

  Business Response

  Date: 02/22/2023

  Im sorry for any frustration, we know this was an opportunity that many agents were interested in partaking in. Unfortunately there was a very limited number of spots available and we had to select the most qualified applicants to participate in this round based on the assessment. We have additional opportunities on the horizon and encourage you to practice your skills and try again when the opportunity presents itself. We will be sure to give you another opportunity to attempt the assessment if you choose to apply again. Thank you.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** from Liveops Agent Services on 1/25/23. It came in the mail to my personal home address, with my correct name and social security number. It was in the amount of $8,703.73. However, I have never worked for Liveops in any way. Someone has used my identity to get this job. I have called, left a phone message, and emailed the company and have been unsuccessful at finding someone to speak with or have anyone return my call or email. This issue must be resolved.Can you help?

  

  Business Response

  Date: 01/26/2023

  I understand a representative from our company has spoken with you on next steps. If you have any questions, please let me know otherwise I will consider this matter resolved.

  Customer Answer

  Date: 01/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is not very professional. They did not explain to us that we will not be getting paid for the training program. I did the **** certification program and I was dropped today due to not keeping up with my e-learning modules. But the e-learning modules have to be updated by the instructors. So they basically purposely didnt update the modules so that they could drop people from the course. They also gave an error message to almost half the people that was hired. . So they basically purposely didnt update the modules so that they could drop people from the course. They also gave an error message to almost half the people that was hired when we were told taught to learn how to sign into a specific training desktop. For almost one whole week the training desktop that we were supposed to be training on didnt work for almost over half the staff that was excepted into the **** certification program. I have worked plenty of customer service jobs, I have been a supervisor for customer service jobs. *** worked chats phone calls you name it. When my modules werent being updated, knowing that I was constantly logging in to finish the e-learning modules. Basically I knew that I was going to be dropped because thats what companies do. They pick and choose who they want to work for the companies. Im not really looking for a desired resolution, but I did feel I needed to make this complaint so that anyone else that tries to work for live ops knows that the company training is very rich for all the programs. I actually did my **** application way before I did the bath and Bodyworks application. I believe I waited almost a couple of weeks . I seen a bath and Bodyworks program and I went on ahead and put in my application. So they put me in the bath and Bodyworks program knowing that I had an open application already turned into **** certification. I just wanna get this information out there to other people that are possibly thinking about working for liveops.

  

  Business Response

  Date: 01/11/2023

  Thank you for your feedback! We truly appreciate the opportunity to address your concerns and take feedback seriously, so we can continue to improve our communication and processes. I apologize that your home business experienced issues with the **** certification and will pass the feedback on to the **** program team. To clarify on compensation, when an individual entity makes the choice to provide contracted services with liveops, they invest their own time certifying for the client they have chosen to provide services for, and are not provided invoiceable compensation for this time. (Please see FAQs on the liveops.com website for additional information about being an Independent Contractor with Liveops). I wish you all the best in your endeavors and, again, truly appreciate your feedback.

  Customer Answer

  Date: 01/11/2023

   The companies instructors purposely did not approve modules completed by me to continue to the next set of modules to complete job requirements.

  

  Business Response

  Date: 01/24/2023

  Thank you for the additional feedback, we appreciate it.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have proof that this business entices you into a job and gets all the information they can (full name, address, phone number, email, where you bank, phone carrier, plus a list of interview questions) before telling you at the very end that they require you to give them full access to your ******** account for two full days; yet justify it by saying theyre running an advertisement and that you can still access it, too. This seems like a huge violation of privacy and needs to be made aware forthright as I would have never divulged so much information if I knew they were going to require full access to my private account.

  

  Business Response

  Date: 12/16/2022

  Hello. This situation was not connected to Liveops. It's important to tread carefully when looking for remote work to avoid situations like this. Liveops only accepts applications through our website, join.liveops.com, and will never ask for access to personal social media pages. Learn more about our tips to avoid recruiting scams here: https://join.liveops.com/avoid-work-at-home-scams/.