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Business Profile

Information Technology Services

Coopers Hawk Health Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my account for $39.95 and I have no clue who they are. I have not authorized any such fees

    Business Response

    Date: 07/24/2024

    Hi 

    we have refunded the charge

    thanks

  • Initial Complaint

    Date:07/19/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3rd I was charged ***** for nothing I have purchased or even know about. Please resolve Coopers Hawk Ll

    Business Response

    Date: 07/24/2024

    Hi 

    this has been refunded 

    thanks

    Customer Answer

    Date: 07/25/2024

    there has been no refund. I had to close the account being my bank flagged this as fraud and open a new account. My refund has been sent back and a new one has to be sent to my new account.

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $1 from their site on 6/24/24 and then I was charged $19.95 on 6/29/24. I never authorized for any payment to be taken from my account and Im not sure how they even got my information to begin with.

  • Initial Complaint

    Date:07/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my account for $19.95 and I have no clue who they are. I have not authorized any such fees!

    Business Response

    Date: 07/08/2024

    Hi 

    We have refunded the $19.95

    Thanks

  • Initial Complaint

    Date:07/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction is dated 07/04/2024 for $1.00. I have never heard of this company and when I tried to call the number on the transaction it rang once and then the line acted like it wasnt in service. I have already contacted my bank and have started to file for fraud.

    Business Response

    Date: 07/08/2024

    Hi, 

    The $1 is from where you did an ID verification for the loan you were looking for. I have refunded the $1. 

    Thanks. 

  • Initial Complaint

    Date:07/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have excellent health insurance through Kroger where I work. I didn't order this. I think they hacked my debit card.

    Business Response

    Date: 07/15/2024

    Hi

    This has been refunded 

    Thanks

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know who this company is but money is taken out of my account

    Business Response

    Date: 07/08/2024

    Hi, 

    The customer has been refunded 

     

    Thanks

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took ***** out of my account. I want it back !! They werent given permission to do this.

    Business Response

    Date: 07/01/2024

    Good morning, 

    the charge of ***** has been refunded 

    Thanks

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $1.00 in May and then $19.95 on the 25th of May. Now all of a sudden I have this recurring charge for $19.95 and they are trying to take other amounts. How do you cancel this subscription? I never signed up for this at all. The number thats on the bank statement is not valid or no one answers.

    Business Response

    Date: 06/25/2024

    Hi, 

    We have refunded the customer

    Thanks

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who they are but they charged my account $29.99, I want a full refund of my money

    Business Response

    Date: 06/24/2024

    Good Morning,

    The customer has been fully refunded 

    Thanks

     

    Customer Answer

    Date: 06/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

Coopers Hawk Health Inc is NOT a BBB Accredited Business.

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