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Business Profile

Information Technology Services

Coopers Hawk Health Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I as others have a similar situation. I got a fraud alert from my bank for the $19.95 transaction of which I did neither agree to or or authorize. It was from Coopers Hawk Health. As other complaints have stated, I have never heard of this company. Do to this unauthorized transaction, my debt card has been frozen. I would at the very least get my money back.

    Business Response

    Date: 06/24/2024

    Hi 

    The customer has been refunded

    Thanks

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** hawks health took Almost 40 bucks outta my account i havent allowed them too dont know who they are

    Business Response

    Date: 06/24/2024

    Hi 

    The customer was charged ***** which was successful and ***** which declined. I have refunded the *****

    Thanks

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Umm they are stealing money from people. Why havent they been stopped yet?? I dont even live in *******.

    Business Response

    Date: 06/19/2024

    Hi 

     

    Customer has been refunded 

     

    Thanks

    Customer Answer

    Date: 06/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction occurred on June 11th and June 18th, 2024. Foreign charge showed up on checking account twice in a week. Both charges totalled about $20. I have zero clue what this company does or how they got my banking information.

    Business Response

    Date: 06/19/2024

    Hi, 

    The charges have been refunded 

    Thanks

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17th 2024 at 3:20 am, they charged my account ***** and I've never heard of this company. Scammers and fraudulent charges.

    Business Response

    Date: 06/19/2024

    Hi 

    Dont have any customers under this address, email, name or cell number 

    Thanks

  • Initial Complaint

    Date:06/16/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't even remember signing up for this. It has no use to me whatsoever they took a dollar out of my checking account. And said if I cancel I have to pay $19.95 to cancel I am not paying anything for this. This is what I am disputing. They don't respond to emails.

    Business Response

    Date: 06/19/2024

    Hi, 

    The customer signed up to the terms, but as a gesture of good will we have cancelled the agreement, no funds will be taken 

     

    Thanks

    Customer Answer

    Date: 06/19/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never heard of Coopers Hawk Health LL, nor have authorized any transaction for them to take funds from my account, yet they someone have charged me $19.95 (two charges on the same day), and $$2495, two days later. When you call the business line ************, in just rings, then someone hangs up.. No one every answers.

    Business Response

    Date: 06/19/2024

    Hi Customer has already been refunded 

    Thanks

  • Initial Complaint

    Date:06/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/31 there was an unauthorized charge of 7.95 on my debit card. This is fraud; I have never heard of this company and never agreed to or authorized any charges. This caused me to have to get a new debit card and for my account to be frozen because of this fraud. The number is invalid so there is no way to get ahold of anyone to dispute this.

  • Initial Complaint

    Date:05/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea who these people are and I did not buy or order anything thing from them. I want the ***** refunded to me. In my opinion they stole from me!

  • Initial Complaint

    Date:05/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting a reacting charge to my debit card that is not authorized. The charge is for $39.95. I would like this charge to be cancelled and my money refunded immediately

Coopers Hawk Health Inc is NOT a BBB Accredited Business.

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