Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SMI Imaging LLC has 147 locations, listed below.

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  SMI Imaging LLC

  16220 N Scottsdale Rd Ste 600 Scottsdale, AZ 85254-1804

• 

  SMI Imaging LLC

  10815 W Mcdowell Rd Ste 102 Avondale, AZ 85392-5009

• 

  SMI Imaging LLC

  130 S 63rd St Ste 4-123 Mesa, AZ 85206-1620

• 

  SMI Imaging LLC

  20414 N 27th Ave Ste 150 Phoenix, AZ 85027-3246

• 

  SMI Imaging LLC

  20830 N Tatum Blvd Ste 190 Phoenix, AZ 85050-7253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 7, 2025 I had a CT Scan abdomen and pelvis - NO REPORT as been complied as of 3 weeks now and I had to cancel 2 appointments with my Medical Provider to discuss results. I have emailed and called the facility requesting MY CT REPORT BE COMPLIED AND SENT to my *************** on a daily basis requesting my report and No report has been COMPLIED WITH MY CT SCAN - I had to cancel 2 doctor F/U appointments because I have no results for MEDICAL TREATMENT - this is NOT acceptable. I have paid them $113.00 and processed for my copay. I am being IGNORED - by law Imaging should be within 10 days - it is now 3 weeks from July 7, 2025 and NO REPORT OF MY CT SCAN RESULTS HAVE BEEN PROCESSED and I am being jacked around from the ********************* UNPROFESSIONAL AND FRAUD as a medical patient. I have also filed a GRIEVANCE with ************** for lack of care that I am receiving from this Facility. I had to cancel 2 doctor appointments for treatment BECAUSE SIMON MED HAS NOT GENERATED MY CT SCAN REPORT OF 7/7/2025 - UNACCEPTABLE & UNETHICAL. MY MRN # ******* NEEDS TO BE GENERATED IMEDIATELY. They also did this to my neck xray - took over 3 weeks to generate a report and I had to call them daily to obtain it. I also want my $113.00 copay returned to me for their unprofessional care and not generating my CT Scan of 7/7/2025 in a timely lawful manner. THIS IMAGING CENTER IS NOT RELIABLE for good medical treatment.

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a provider located in ******* who frequently uses Simon Med services. It recently came to my attention that patient's can call simon med to have imaging ordered without actual authorization from the medical provider. I had a patient I had never seen or evaluated who was able to order breast imaging under my name. When this was discussed with a Simon Med **** they stated" patients are allowed to self refer themselves and they can have the imaging completed as long as they have the providers name". This is actually an illegal/fraudulent practice as they cannot order imaging under my name without my authorization. This is one of the most ridiculous claims I have ever heard and it should never be allowed. If a patient wants to have imaging completed without a physician order, then they can proceed with that. However, there should never be a situation where imaging be order under my name without my knowledge or acceptance.

  Business Response

  Date: 07/10/2025

  Hello,

  Thank you for allowing us the opportunity to review. The ***/MQSA states, if a facility (SimonMed) chooses to allow patients to "self-refer" for a screening mammogram, we are legally obliged to do so. Our policy is to have the self-referring patient name their current physician, so their results are still tracked in case of an abnormal finding. In the event that the patient does not have a physician, we will provide a list of physicians who have allowed SimonMed to refer these patients to. Again, this is a legally allowed practice nationwide for patients needing a screening mammogram. If the patient needed to return for additional diagnostic imaging, we would then contact the physician on file for an order.

  If this physician wants to be placed on a list removing them from allowing their name to be used for self-referred patients, we can do that. Self-referred patient's is not an illegal or fraudulent practice.

  Thank you,

  ********* *.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had multiple visits to SimonMed this year for routine ***s related to ******************, imaging for abnormal breast tissue and surgery prep, and bi-annual heart scans. At nearly every visit, Ive been required to pay almost the full cost upfronteven though I have health insurance and, in many cases, had already met my deductible.On 4/22/25, I went to the ********** location for a breast *** and clip placement. I paid $207.09 at the time of service and was later refunded that full amount via check on 7/8.On 4/14/25, I paid $315.85 out of pocket. I received a partial refund of $179.12 on 6/20. The remaining balance (total charges were around $600) was placed on a payment plan, which I was not billed for again as insurance later covered the full cost.On 6/23/25, I visited the *********** location for my annual MS ***s and paid $294.02 at the time of service. I requested a payment plan for the remaining balance but was told none was availableeven though I had used one in April. I expect a refund as Ive met my deductible, but when I called billing to expedite, I was transferred to an offshore representative who had no idea what I was talking about.This is part of a recurring issue. In 2024, I paid $483.60 on 3/19 and $479.82 on 5/7 for *** services. I received a refund of $752.22 on 8/1months later.SimonMed has a clear pattern of overcharging upfront without checking insurance coverage. Payment plans are inconsistently honored, and calling for help means being routed to someone who cannot resolve the issue. Holding patient funds for months while refusing to verify coverage or bill correctly is unacceptableespecially when those funds could be accruing interest elsewhere.

  Business Response

  Date: 07/15/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation, the billing department was unable to determine the patient's responsibility as the *** has not yet been posted by the insurance. We will have our billing team make direct contact with the patient once the claim is processed. We sincerely apologize for the inconvenience this may have caused.

  Thank you,

  ********* *.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acc.101208914100 aetna. They charge me 20 dollars and have not refund me as of yet my insurance **vered this service .my insurance ** even call your **ps y to make sure I goty 20 back .plz I am a senior and this issues are be**ming regular for me.

  Business Response

  Date: 07/03/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation, it was noted that the claim was billed to ************** and processed, with the balance applied toward the member's deductible. The claim was subsequently submitted to the secondary insurance, ******** AZ AHCCCS, however it was denied with code 31 - Patient cannot be identified as our insured. A check in the system revealed no additional insurance information, the patient's payment of $20.00 was posted. Our billing department will make direct contact with the patient to obtain valid insurance details so the claim can be properly submitted. We sincerely apologize for the inconvenience this may have caused.

  Thank you,

  ********* *.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* Shobi
  
   
  

  Business Response

  Date: 07/02/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation, our records show the patient placed their request on 06/27/2025 via email. The ** was placed out for mail that same day. If the patient called in requesting records be sent at that moment, due to HIPAA we do not take verbal requests and a signed records release form is required. There has not been a denial of records and SMI is within compliance for processing ** records out for mail that same day. We sincerely apologize for any inconvenience this may have caused.

  Thank you,

  ********* *.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Garibaldi *******
  
   
  

  Business Response

  Date: 06/30/2025

  Hello,

  Thank you for allowing us the opportunity to review. The billing department has confirmed a refund check was mailed out on 06/17/2025. This typically takes 2-3 weeks to receive. We have requested a billing agent to make direct contact with the patient to address concerns and provide an updated statement. We apologize for the inconvenience this may have caused.

  Thank you,

  ********* *.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simon med overcharges for complex services even though the deductible has been met and the information given to the facility is ignored and they over charge at time of service describing it as payment insurance does not cover. However, they do not call the patient back to acknowledge overpayment has been made and no set up of repayment is scheduled unless patient calls back and demands payment back. This is fraud.

  Business Response

  Date: 06/30/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation, the patient was given a balance due of $253.26 at the time of service. Patient paid $88.64 and set up a payment plan for two payments of $82.31. After the claim was processed with their insurance, *** showed they paid $113.90 leaving the patient's responsibility for $12.66 coinsurance. The first scheduled payment was for the date 06/09/2025 of $82.31, however it was never taken out. The payment plan was cancelled on 06/03/2025 due to the account overpayment already. The account showed the patient is due for a refund of $75.98 and a refund check was mailed out on 06/10/2025. Our billing team will reach out to the patient to ensure it has been received and provide updated statement. We apologize for the inconveniences this may have caused.

  Thank you,

  ********* *.