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Business Profile

Medical Imaging

SMI Imaging LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SMI Imaging LLC has 147 locations, listed below.

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    Customer Complaints Summary

    • 677 total complaints in the last 3 years.
    • 154 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Acc.101208914100 aetna. They charge me 20 dollars and have not refund me as of yet my insurance **vered this service .my insurance ** even call your **ps y to make sure I goty 20 back .plz I am a senior and this issues are be**ming regular for me.

      Business Response

      Date: 07/03/2025

      Hello,

      Thank you for allowing us the opportunity to review. After further investigation, it was noted that the claim was billed to ************** and processed, with the balance applied toward the member's deductible. The claim was subsequently submitted to the secondary insurance, ******** AZ AHCCCS, however it was denied with code 31 - Patient cannot be identified as our insured. A check in the system revealed no additional insurance information, the patient's payment of $20.00 was posted. Our billing department will make direct contact with the patient to obtain valid insurance details so the claim can be properly submitted. We sincerely apologize for the inconvenience this may have caused.

      Thank you,

      ********* *.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an MRI done at SimonMed Imaging on 03/10/2025. A few months later, I went to ******* and continued seeking healthcare from the doctor here since I need to get a surgery done. I contacted SimonMed to get my MRI images from them so that my doctor can look over the images. My hospital contacted them, so did the doctor and my dad. We called SimonMed and the lady who spoke to us refused to provide the images. Due to this, I had to get another MRI done elsewhere. So my dad, doctor and myself spend two weeks communicating with SimonMed, but they refused to provide the images. So I am ending up going to another MRI imaging center in ******* to get my MrI redone. So I need a full refund of $480 plus my inconvenience.

      Business Response

      Date: 07/02/2025

      Hello,

      Thank you for allowing us the opportunity to review. After further investigation, our records show the patient placed their request on 06/27/2025 via email. The ** was placed out for mail that same day. If the patient called in requesting records be sent at that moment, due to HIPAA we do not take verbal requests and a signed records release form is required. There has not been a denial of records and SMI is within compliance for processing ** records out for mail that same day. We sincerely apologize for any inconvenience this may have caused.

      Thank you,

      ********* *.

      Customer Answer

      Date: 07/06/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ********* Shobi

       

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service is 3-13-2024 I paid $365.08 on the date of service Simon Medical is stating that they are waiting for a response from their backend team regarding a refund. I have been going back and forth with this company trying to get a refund from them. Every time I ask for status I keep being told to allow 7-10 business days and the first time I talked to them was back in May 2024. This company is just giving me the run around. I only uploaded the emails from 2025, but if you need the emails from 2024 please let me know.

      Business Response

      Date: 06/30/2025

      Hello,

      Thank you for allowing us the opportunity to review. The billing department has confirmed a refund check was mailed out on 06/17/2025. This typically takes 2-3 weeks to receive. We have requested a billing agent to make direct contact with the patient to address concerns and provide an updated statement. We apologize for the inconvenience this may have caused.

      Thank you,

      Elizabeth A.

      Customer Answer

      Date: 07/01/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23520293, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      Maria Garibaldi De Luna



       

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Simon med overcharges for complex services even though the deductible has been met and the information given to the facility is ignored and they over charge at time of service describing it as payment insurance does not cover. However, they do not call the patient back to acknowledge overpayment has been made and no set up of repayment is scheduled unless patient calls back and demands payment back. This is fraud.

      Business Response

      Date: 06/30/2025

      Hello,

      Thank you for allowing us the opportunity to review. After further investigation, the patient was given a balance due of $253.26 at the time of service. Patient paid $88.64 and set up a payment plan for two payments of $82.31. After the claim was processed with their insurance, EOB showed they paid $113.90 leaving the patient's responsibility for $12.66 coinsurance. The first scheduled payment was for the date 06/09/2025 of $82.31, however it was never taken out. The payment plan was cancelled on 06/03/2025 due to the account overpayment already. The account showed the patient is due for a refund of $75.98 and a refund check was mailed out on 06/10/2025. Our billing team will reach out to the patient to ensure it has been received and provide updated statement. We apologize for the inconveniences this may have caused.

      Thank you,

      Elizabeth A.

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 22, 2024 I paid SimonOne (SimonMed) $1,250 for a Whole Body Plus Scan for service rendered on April 1, 2024. They had an issue and did not provide the whole body scan and requested I return to complete the scan on April 15, 2024. They continue to bill me for the mistake they made a year after the fact. I have to jump through hoops to prove payment and dispute the charge. They have a history of over charging customers, disgraceful.I am disputing the $305 charge, since I paid the $1,250 in full for the services rendered.

      Business Response

      Date: 06/26/2025

      Hello,

      Thank you for bringing this to our attention. This is currently under investigation, our billing team has requested a couple more days to review. We will provide a response as soon as possible.

      Thank you,

      Elizabeth A.

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A refund check from SMI Imaging was sent to me in January and the check has an invalid routing number. The bank could not cash the check and showed me it was not a valid account. I have spent the last five months getting the runaround to get a new check issued. I have been told several times the refund check is being mailed out and it has never been sent. Return calls with an update are not made and I have attempted to get my refund back. I have been told this issue has been escalated but no return call ever happens. They gave me a phone number that doesn't say the company name or the name on the mailbox. I feel like my calls go into a blackhole. I advised if I did not get a call back the end of day yesterday, this was my next course of action. It isn't a lot of money but it is the principle. They didn't reach out to me to send a refund of over payment once settled with the insurance company. I had to reach out to them and request it.

      Business Response

      Date: 06/24/2025

      Hello,

      Thank you for allowing us the opportunity to view. After further investigation, the billing team advised the refund check was reissued and mailed to the address on file. A billing representative called the patient and left a voicemail to confirm if the check was received. The representative also emailed the recent check information to confirm. We will inform the billing team to make direct contact with patient to address. We sincerely apologize for the inconvenience this may have caused.

      Thank you,

      Elizabeth A.

      Customer Answer

      Date: 06/25/2025

      The information they provided to you is not accurate.  

      After further investigation, the billing team advised the refund check was reissued and mailed to the address on file. - YES, THIS WAS DONE AND I RECEIVED THE CHECK LAST WEEK.

      A billing representative called the patient and left a voicemail to confirm if the check was received. - THIS WAS NEVER DONE.  THEY NEVER CALLED ME NOR LEFT ME A VOICEMAIL REGARDING THIS ISSUE.

      The representative also emailed the recent check information to confirm. - THIS WAS NEVER DONE.  I HAVE NEVER RECEIVED ANY TYPE OF CORRESPONDENCE FROM SIMON MED OTHER THAN THE REFUND CHECK.

      We will inform the billing team to make direct contact with patient to address. - NO CONTACT HAS EVER BEEN MADE TO ME REGARDING THIS ISSUE.

       

      Since the check was received, I am sure the complaint will be closed, but they did not correspond with me in any way.  You can close the ticket but I am not satisifed with how this was handle and lack of response from this company.

       

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 14, 2025 I went to SimonMed at ******************************************************************** for an X-Ray. My Copay is $10.00, but they did not ask for my copay, said they would bill me. I was billing and paid the $10.00 via check #**** on April 15th. On May 15th the facilitiy sent me a bill for $10.00 for the X-ray. I called and told them that I paid that a month ago and gave them the information. This happened several months ago for the same service... I had an X-ray and they failed to apply my check for the $10.00. On that occasion they found their error in 2 days and applied my check and was resolve. Unfortunately even after I sent "Billing" a copy of the cancelled check from my back on May 19th. They emailed and said they are still working it! I called 2 more times and they just blew me off. No confirmation they applied my check to my account and I had no balance. They will not send an email or make a call to confirm my $10.00 from Check #**** was applied and my account is now $0.00. I want someone to reach out to SimonMed Billing and get them to apply my check to my account and send me an email to confirm my account is paid in full.

      Business Response

      Date: 06/13/2025

      Hello,

      Thank you for allowing us the opportunity to review. After further investigation, the billing team reviewed the patient's account and found their insurance processed the claim and left the patient's responsibility. Upon checking the proof of payment, it was found it was not posted in the system. A billing representative posted the payment, which patient made via check, on the account and closed the charge. We sincerely apologize for the inconvenience this may have caused.

      Thank you,

      ********* *.

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appt scheduled for breast imaging on 3/7/25 with Simon Meds in *************, **. I stood in line to get to the reception area for about 30 min or so and they told me there was a co-pay due. So I gave them my debit card. After sitting in the reception area another half hour, they informed me they did not have my ***'s order and they would need to reschedule. Mind you, they had the *** orders in Sept when I was at a different Simon Meds then. They lost the order. So they told me they will contact the *** and scheduled me for one week later. I asked for my refund since I paid and receptionist told me it will be as if there was no transaction and it will be back in my account that day. I called manager three days later, no refund. I went in for my second appt and they informed me they still didn't have the orders. I told them to just refund my debit card (may have been credit card?) and she said it would happen that day. I have since called four times. I sent off a letter to the main office of Simon Meds Imaging in May and not one contact from them. I just want my money back. They collected this and I don't know if they billed my insurance, I hope not, for a procedure they never did. Please get a refund from Simon Meds for my payment they took. Thank you.

      Business Response

      Date: 06/11/2025

      Hello,

      Thank you for allowing us the opportunity to review. After further investigation, the billing team has informed that the refund was sent to the patient's card on 03/25/2025. A billing representative made direct contact with the patient today and the patient confirmed she did receive her refund per her bank statement of 03/27/2025. We sincerely apologize for the less than satisfactory experience.

      Thank you,

      ********* *.

      Customer Answer

      Date: 06/11/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      i thank you kindly for your involvement!!!! i am very happy with what you've done.

      Regards,

      ****** ****

       


    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have continued to be billed, texted and emailed about a payment that was made over a month ago. Your billing department continues to ask for the last 4 of the credit card. Well, the payment was made from an *** account and the *** ID and check number of the payment have been sent to your billing **** email 3 times now, only to receive the same canned response, That they need the last 4 of the credit card. That is not possible. Please, rectify this now. This id not the first time that this has happened. Last time it took 6 months to rectify. I WILL NOT BE USING YOUR BUSINESS ANYMORE.

    • Initial Complaint

      Date:06/01/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 14, 2024 had a **** nuclear scan. Since I've been charged several misc chargers that my Insurance Devoted Health states I don't owe. We have both spent countless hours and days dealing with SMI given run around. May, 2025, I finally got to ***** with the escalation team who assured me everything was straight, sincerely apologies. I did get the credit for *****. now today June 01, 2025, receive a new bill for ***** due mid June or goes to collections. My insurance devoted health even spoke to devoted after I spoke to ***** with Escalation team with Simon med imaging and told me everything was finally settled, credited with zero balance as should of been. So why a brand new bill back to the beginning. This is now beyond harassing me! I'm sick, disabled and can't continue fight this company. They are out of control. The office manager of ******* even emailed them and copied me to straighten this out! This has to be corrected once and for all and a new zero balance statement mailed to me in the **** mail immediately.

      Business Response

      Date: 06/06/2025

      Hello,

      Thank you for allowing us the opportunity to review. After further investigation, it was found that on 06/14/2024 the account was adjusted off however, not the entire amount. A billing representative spoke to the patient on 06/06 and corrected the patient's account and emailed the patient an updated zero balance statement. Per the billing representative, the call ended on a positive note once the patient received the updated statement. 

      Thank you,

      ********* *.

      Customer Answer

      Date: 06/06/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *****

       

    SMI Imaging LLC is NOT a BBB Accredited Business.

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