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Business Profile

Online Retailer

Ride Clutch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 180 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Transaction Date: 09/04/2022 - Amount: $599.68 - Order comprised of: - 9 T-Shirts - 1 Long Sleeve Shirt - 1 Hoodie - 1 License Plate Cover - Order never received, or order status updated from date of transaction - Emails sent to vendor support email on 01/22/2023 and 02/01/2023 and have not been replied to. Emails were to request status or request cancelation if still on backorder.- Order #******

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am emailing you due to being very disappointed with the service that your company provided. I have had 3 orders that company has charged my card and my orders have not been fulfilled. The first order being from July 13,2022 and then the following two month after. Once I noticed my account being charged but my orders not being delivered/fulfilled, this is unacceptable and unlawful since Im paying for a service and the service not being render or refund and there being a paper trail of the payment made and no service delivered. Im not sure if I was even entered in the giveaway at time since no orders was delivered. At that I have cancelled my reoccurring subscription last month due to unfulfilled orders and I would like a full refund of all my money for those three unfulfilled orders. I do not want any of my orders fulfilled at this time and would like all 3 transactions refunded totaling an amount of ****** dollars.

  • Initial Complaint

    Date:04/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding a previous complaint that wasn't upheld. The number is ID#:********. The business never sent me a replacement item worth the same amount. My purchase was made for a T-shirt on July 21, 2022 in the amount of *****. Their website has been down for months and their social media accounts have not been active. I feel the business stole my money. I've emailed their customer service months ago on numerous occasions but have yet to get a response. The business stated they don't do refunds but would replace my item for an item of equal value. Ride Clutch have failed to uphold that procedure and still has my money. I can't get in contact with them and I feel helpless and like a victim. There's no telling how many other customers are experiencing the same issue. The order number Ride Clutch never fulfilled is #******.

  • Initial Complaint

    Date:04/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some shirts and merchandise from their website and I never received it about *********************************** my money.

  • Initial Complaint

    Date:04/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,So I ordered a shirt 4 months ago and I know you guys have a lot of orders but this is getting slightly aggravating as I spend a lot of money with you guys and have not still Received my shirt, what can you guys do to reconcile this extremely inconvenient situation you have brought? Because I needed it for an event 2 months ago, honestly I am very annoyed at this.order number is ****** Thanks, ****

  • Initial Complaint

    Date:04/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of December I ordered $100 gift card from Ride Clutch. I have sent them at least five emails asking for a gift certificate or my money back and nothing has happened. Im disappointed because my son really liked their selection of items. Needless to say it, disappointed my son, because he was mine as a Christmas gift. Anytime I call my call is forwarded to a voicemail to a cell phone.

  • Initial Complaint

    Date:04/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $120 worth of merchandise from RideClutch, using a promo code that was supposed to refund my money and deliver the order in and give me entries to win a giveaway bike. Not only have I not received my order, their customer support emailed me three months ago saying that they had shipment delays, and have since stopped replying to email. I want my money back and compensation on top of that for the pain and time this has cost me. My order number is: ******

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed an $200 order on 10/5/22 and contacted support multiple times with them acknowledging that I havent received my items and I still have yet to receive them

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a item on 1/2/23 and still havent received anything I just want my money back

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 8/20/22 & 9/18/22 Amount spent total: $85.90 Order placed expected to receive: 2 Shirts

Ride Clutch is NOT a BBB Accredited Business.

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