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Business Profile

Online Retailer

Ride Clutch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 180 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this company on August 14th 2022 for 3 shirts totaling $105. It is currently February 10th and I have not received my order or heard any update on it even after repeatedly emailing, calling and leaving voice mails, and sending messages to their social media pages.

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 shirts (O# ******) on December 11, 2022 and paid $76.95 via PayPal. I have never received the order and have not gotten any response to my emails requesting order cancellation and refund. Looking for either a refund or the product.

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hoodie in August 22 of last year and I haven't received it yet. The hoodie I order, apparently was out of stock. But I talked to ***** a representative for ride cluch and she said I can get a refund for my order or get a replacement and I told her I would take the paisley Hoodie in a 3xl as a replacement and a mystery shirt and some extra things for the inconvenience and I haven't received or gotten any new updates

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered items back in November of 2022. it is now February 2023. I ordered around 160$ worth of clothes and have still not received them. I have emailed customer support multiple times to no avail. As many others also seem to have this problem of not getting there items or refunds.

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt on October 30, 2022. It's now February and still haven't received it. I reached out in Mid-December regarding the order and they got back to me stating they were understaffed and promised to have it shipped in 1-2 weeks at the latest. After still not receiving it I reached out on January 19th asking about it with no response. I then reached out again on January 28th for a refund and again no response. I payed $35 for a shirt and $6.95 for shipping, $41.95. My order number is ******.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey you guys are shut down but I've never got my apparel, please send my money back or I'll have to get legal action involved. I have the screenshots Of the orders and the order information ready to send to my lawyer. Send back to the card I spent the money on.Order numbers - #****** June 26, 2022 #****** July 26, 2022 #****** August 25, 2022 #****** September 24, 2022 #****** October 24, 2022 #****** November 23, 2022 #****** December 23, 2022 Each orders being priced at 14.95$This was meant to be sent to the company rideclutch.

  • Initial Complaint

    Date:02/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/30/2022, 11/19/2022 $250 total clutch mystery box (premium), clutch mystery box (platinum)never received items or refund business never tried to resolve problem Order numbers: ******, ******

  • Initial Complaint

    Date:02/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from their website in November, they charged my card, and never sent the product. They have now closed down.

  • Initial Complaint

    Date:02/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive spent $150.00 with Ride Clutch and have not received any merchandise. This company as stopped responding to my email attempts and has also changed their website so I cannot log into my account to check on status of my orders from August 2022.

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reopening this complaint(#********), still haven't received my products. They say "all sales are final" but a sale is defined as "the exchange of a commodity for money". They have not exchanged the commodity, meaning they have not made a sale and all that they have done is take money from people. I would like to get my money back, as would the other hundred people who have posted complaints on the BBB. Please help us all do something about this.

Ride Clutch is NOT a BBB Accredited Business.

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