Reviews
This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromRichard V
Date: 10/18/2024
1 starRichard V
Date: 10/18/2024
Zelle is a great money transfer mechanism for scammers and criminals to steal your money quickly. Zelle and / or your bank will not stop the fraudulent transaction or act to recover your payment. I reported the scam to my bank and the bank sent a message to Zelle about the fraudulent transaction. I received a letter from Zelle stating that they could do nothing to recover my money, and that it was my responsibility to "vette" the seller. I found an ******* website that focused on internet scams and filled out a form describing the details of the online scam. I furnished the scammers phone number, e-mail address, and his Zelle account address. That all happened about 3 years ago and it still bothers me that Zelle and my Bank actually expedited the scammers fraudulent transaction. Then the *** did not report the arrest of the scammer. Bottom line: I WILL NOT EVER USE ZELLE OR VENMO TO TRANSFER FUNDS, AND I WILL NOT ENCOURAGE ANYONE TO USE ZELLE OR OTHER EXPEDITED FUND TRANSFER SCEEMES !! I RATE ZELLE AS NO (ZER0) STARS !!!!!!
Early Warning
Date: 10/23/2024
October 23, 2024
Dear ******************* ***
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on October 18, 2024.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
ZelleSupportReview fromK. M
Date: 10/16/2024
1 starK. M
Date: 10/16/2024
Hands down worst customer service experience of my life. ********************** ate up a few transactions from customers and then a service *** yelled down the phone at me unprompted when they didn't understand what I was asking. I don't yell on the phone, and I don't take kindly to being yelled at by anyone, much less a customer service *** who is supposed to be helping solve my problem.Also two of their customer service ***s flat-out lied to me, yes I had to call multiple times because they and my bank sent me back and forth relentlessly. 0/5 stars if I could. Will never use Zelle again for any transaction, and I cannot recommend anyone else do the same. For the safety of your funds if nothing else! Zelle is not a trustworthy company and the people who work there clearly do not care.Early Warning
Date: 10/21/2024
Dear K. M,
Thank you for contacting Zelle® about your recent experience. This letter is in response to your BBB review, received on October 16, 2024.
Here at Zelle®, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
It is important to note that Zelle® does not hold or handle any money. Zelle® provides messaging between the sender’s bank or credit union and the recipient’s bank or credit union to facilitate the payment between the two bank accounts, but Zelle® does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle® mobile application, please call us for assistance toll-free at 844-428-8542, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside the United States, call 501-748-8506 from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle® SupportReview fromGlen B
Date: 10/10/2024
1 starGlen B
Date: 10/10/2024
Zelle promises falsely that payments cannot be reversed. We received a payment of $500. on sept 27th for a job completed. On 10/08 Zelle reversed payment for insufficient funds on senders part??? They claim FALSLY, money is taken and sent immediately and give false sense of security. We are left completely broke as next payment of 1260. Is completely missing and they accept no responsibility.Early Warning
Date: 10/16/2024
Dear Glen Barton,
Thank you for contacting Zelle® about your recent experience. This letter is in response to your BBB review, received on October 10, 2024.
Here at Zelle®, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To further assist with this matter, we have forwarded your complaint to your bank/credit union for review.
It is important to note that Zelle® does not hold or handle any money. Zelle® provides messaging between the sender’s bank or credit union and the recipient’s bank or credit union to facilitate the payment between the two bank accounts, but Zelle® does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle® mobile application, please call us for assistance toll-free at 844-428-8542, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside the United States, call 501-748-8506 from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle® SupportReview fromMary C
Date: 09/27/2024
1 starMary C
Date: 09/27/2024
Zelle lacks accountability for fraud with their product. My checking account was hacked with 2 $490 Zelle "transfers" on 9/19/24. Just under the daily $1000 limit, which is clear the scammer knew the rules. I do not have a Zelle account and have never used Zelle. Zelle's "fraud" webpage is of no help because I don't have a Zelle account and that is needed to report fraud. My bank says to contact Zelle. Zelle says to contact my bank. Zelle needs to answer my questions about where that money was sent because I DID NOT AUTHORIZE IT.Early Warning
Date: 10/03/2024
October 3, 2024 Dear **** *****, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on September 27, 2024 Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We called you on October 2, 2024 to gain additional information regarding this matter, unfortunately we were unable to reach ****** is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromAnthony S
Date: 09/06/2024
1 starAnthony S
Date: 09/06/2024
I tried to open a checking account with *********** and was declined based on a "banking" score of 660. I requested a report to seek information on why this happened, being that I've never went negative on any accounts I have ever owned. Upon receiving the report it became clear that eight (8) years of banking information from my credit union was missing. I reached out to my credit union and obtained a signed and dated report showing my account information and date of creation. I called Early Warning Services and inquired directions for uploading these documents for review and hopefully getting this issue behind us. However, I was informed that there is nothing they can do based solely on the reason that my small credit union does not have a contract with Early Warning Services. So, basically, Early Warning Services is holding my financial report hostage because of them not having a contract with my smaller credit union. This is unacceptable. I understand that *** cannot simply receive information from every bank/credit union in *****************, but for there not to be a system in place for a person to submit information regarding their financial standings at banks/credit unions not reporting to them is absurd. I have been told multiple times through email/phone conversations that EWS "does not decline" anyone but that the financial institution is the one declining services. Blatantly disregarding their role in the declination.Early Warning
Date: 09/12/2024
September 12, 2024 Dear ***********************************, Thank you for contacting Early Warning. We are committed to providing a convenient and positive experience throughout this process. This letter is in response to your BBB review, received on September 6, 2024. Early Warning is a nationwide specialty consumer reporting agency that complies with applicable provisions of the Fair Credit Reporting Act (*****. As a nationwide specialty consumer reporting agency, banks and credit unions provide information to us about checking and savings account history and activity. Early Warning only provides the information in Consumer Reports that is contributed by participating Financial Institutions. We are unable to add information from non-participant Financial Institutions on to consumers reports.The FCRA strictly limits who can have access to your Early Warning consumer report and how your Early Warning consumer report can be used. Such entities must have "permissible purpose" (as defined by the ***** to obtain and use your Early Warning consumer report. You can learn more about Early Warning by visiting our website at ****************************************************************. Our records indicate that a copy of your consumer report was mailed to you on August 8, 2024. Please review your consumer report; if you determine any information to be inaccurate or incomplete, you may submit a written dispute, identifying the specific records you believe are inaccurate or incomplete, by using any of the methods below. We do not charge a fee for investigating disputed information. To avoid any delays in processing your dispute, you may find our dispute checklist helpful, ******************************************************************************************. You may submit your written dispute by sending it via any of the following methods:?Electronically through our secure transfer portal: *************************************************************** ?By fax: ************ ?By mail: Early Warning, Attn: Consumer Services, **************** **********, ******* ********************************************* concerns, we encourage you to contact us by phone at ************** between the hours of 8am and 5pm MST, Monday through Friday, excluding federal holidays. Our consumer services representatives are available to assist you.Sincerely,Consumer ServicesReview fromDavid M
Date: 08/27/2024
1 starDavid M
Date: 08/27/2024
I had money sent to me that is suppose to be instant. Now it's 3 buisness days. Have a job interview in a few hours and probably won't have money to make it.Early Warning
Date: 08/29/2024
August 29, 2024 Dear ***********************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 28, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We attempted to call you on August 28th and August 29th, to gather additional information. Unfortunately, we were unable to reach you. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromJohn B
Date: 08/27/2024
1 starJohn B
Date: 08/27/2024
Zelle should no longer be in business, they absolutely should not be handling people's money AT ALL. That's not harsh either. They continuously just "lose" people's money or say oh it's been completed on our end when it hasn't and the money is just gone. I never received 50 dollars my friend sent me even though it was taken from his account.. ********************** of course isn't taking any responsibility and I'm out 50 dollars. I'll never be able to get the person to send another. This company is crooked and I highly recommend everybody stays away from it! Use venmo or cash app!Early Warning
Date: 08/30/2024
Dear *********************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB complaint, received on August 27, 2024.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle SupportReview fromAngelinaC
Date: 08/19/2024
1 starAngelinaC
Date: 08/19/2024
I got an email that my Zelle was locked and to call them. I called and was provided with absolutely no information on why my Zelle was locked and refused to do anything at all. All the *** kept doing was re-reading the same statement over and over again like a robot. If that's the case then why waste my time and make me call them? Horrible business with no respect for their customer.Early Warning
Date: 08/23/2024
August 23, 2024 Dear ***************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 19, 2024. We understand that it may be frustrating that you are no longer able to use the Zelle mobile application. We regret that we are unable to provide you with the details regarding your ineligibility; however, we refer you to Section 21 (Zelle Right to Terminate Access) of the Zelle ******************** Agreement regarding our ability to terminate or suspend services. This can be found at *************************************************************. Sincerely, Zelle SupportReview fromMario P
Date: 08/14/2024
1 starMario P
Date: 08/14/2024
I was trying to contact Zelle regarding a transaction of incorrect funds . I tried to call the customer service line with no assistance. Very disappointed with this matter and will no longer be using Zelle for any other transactions in the future . Its crazy how they make it so hard to get your money back .Early Warning
Date: 08/19/2024
Dear Mario Perez,
Thank you for contacting Zelle® about your recent experience. This letter is in response to your BBB review, received on August 14, 2024.
Here at Zelle®, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We emailed you to gather additional information regarding your review.
It is important to note that Zelle® does not hold or handle any money. Zelle® provides messaging between the sender’s bank or credit union and the recipient’s bank or credit union to facilitate the payment between the two bank accounts, but Zelle® does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle® mobile application, please call us for assistance toll-free at 844-428-8542, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Year’s Day. From outside the United States, call 501-748-8506 from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle® SupportReview fromsara H
Date: 07/31/2024
1 starsara H
Date: 07/31/2024
I was blocked from Zelle for no specific reason, and I tried to contact Zelle customer service but was met with a cold reception.Early Warning
Date: 08/06/2024
August 6, 2024Dear *****************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 31, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We called you on August 6, 2024, regarding this matter. Unfortunately, we were unable to reach you. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle Support
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