Reviews
This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review frommike b
Date: 07/22/2024
1 starmike b
Date: 07/22/2024
Early Warning Services, LLC is waste of a business.I was denied a checking account that used their services.When going thru their automations to request the reason why I was denied. They wanted me to go to multiple steps.The reason they deserve a 1 star is because Early Warning is co-owned by **** of ************************************* PNC ****, Truist, U.S. **** and ***** Fargo.Since I was denied at a local bank I created a checking account with CHASE and was APPROVED!
Early Warning
Date: 07/24/2024
Dear **** ***, Thank you for contacting Early Warning about your recent experience. This letter is in response to your BBB review, received on July 22, 2024. Early Warning is a nationwide specialty consumer reporting agency that complies with applicable provisions of the Fair Credit Reporting Act (*****. As a nationwide specialty consumer reporting agency, banks and credit unions provide information to us about checking and savings account history and activity.The FCRA strictly limits who can have access to your Early Warning consumer report and how your Early Warning consumer report can be used. Such entities must have "permissible purpose" (as defined by the ***** to obtain and use your Early Warning consumer report. You can learn more about Early Warning by visiting our website at ****************************************************************. Under the ***** you also have the right to review the information in your Early Warning consumer report. If you would like a copy of your Early Warning consumer report, you may find our form helpful in identifying information needed to process your request. It is located on our website at ********************************************************************************. Your information and/or the form may be returned to us via the instructions located on both, our website, and the form. Alternately, you may call us at the number below to be verified by phone.If you have any additional questions or concerns, we encourage you to contact us by phone at ************** between the hours of 8am and 5pm MST, Monday through Friday, excluding federal holidays. Our consumer services representatives are available to assist you.Sincerely,Consumer ServicesReview fromHarold S
Date: 07/20/2024
1 starHarold S
Date: 07/20/2024
**** of America is forcing me to use this fly by night organization to "protect my information from third party merchants" while forcing me to use an unknown third party merchant. The only way to get off of using Paze is to give my information to MyWallet. Folks, we need to stop this electronic nonsense and go back to cash.Early Warning
Date: 07/23/2024
Dear ***************************, Thank you for contacting **** about your recent experience. This letter is in response to your BBB review, received on July 20, 2024.Paze is a digital wallet that makes it easy for you to pay online. Offered by financial institutions, Paze allows you to make online purchases without having to share your actual card numbers with businesses. Please note that Paze is unable to view activity or information on your credit or debit card account. For inquiries regarding your Paze wallet, please contact the financial institution associated with the card used. To opt out of ****, click here *************************. *********, Paze SupportReview fromBrian F
Date: 07/09/2024
1 starBrian F
Date: 07/09/2024
Im FURIOUS with this scam comapny, recently my account was hacked, somone sent 240 to there account under friends and family so i contact my bank they said because its zelle and its friends and family they cant dispute it because it considdered as a transaction, so i call zelle they dispute it then come back and said no can do as it was an authorized transaction, i spent 3 almost 4 hours on the phone talking with support tring to fiugre this out i got a hold of ****** couldnt do anything i asked for his manager, got a hold of him he said same thing, i ask for his manager he said hes the highest and only manager , what ever!! ok fin i asked where does it say in the licensing user agrement says i cant open a dispute more than once! he said section 26 says it i said ok where i couldnt find it, he looked and as a manger he told me that and yet he spent a good 3 or so minuets tring to find it, HE COULDNT FIND IT AND GOT MAD AND SAID SIR I CANT DO ANYTHING HAVE A NICE DAY AND HUNG UP!!!!!, i call back i asked records of what we went over he said they cant give me any records of transactions or anyhing i asked for it and fraud department told them my story, said in my case is different and would dispute it, also hey said that the so called manager was not actually a manager!! after he gets done about another 10 or so min he says, you already have a dispute open, i cant create one thats already been closed on the same iteM!!.. I have had it with this overall my bank wont help so zelle wont help and im out 240$Early Warning
Date: 07/16/2024
Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 9, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromDavid L
Date: 05/26/2024
1 starDavid L
Date: 05/26/2024
Recently tried to send additional funds to my sister but found out I could not, I flagged for possible fraud. I Called my bank to get in contact with a Zelle representative with my Bank to correct this issue(s). I was told it was a fraud alert issued by their system and there was nothing they should do at the bank. Now mind you the bank and Zelle know the device(s) you are using, when and where are using it. I asked to speak to a supervisor and then to speak to a representative with Zelle. With all this no one could correct or override the issue. After looking at reviews for Zelle's app, this maybe a business model of their not to correct issues with their systems. With a company that has a monopoly on the Banking transfer system you would expect better, but not from Zelle they seem to double down on error. I was told that this is an ongoing issue. It has become very apparent why people are using other apps to transfer money. We are not physically transferring money it's all credit. Zelle Please do not reply, the company has one job, transfer funds safely, and this issue is not being corrected intentionally.Early Warning
Date: 05/29/2024
Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on May 26, 2024. We sent you an email on May 28, 2024, to gather more information about your situation. Please reply to the email and provide us with your contact information so we can better assist. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but ********************** does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle SupportReview fromJesica G
Date: 05/23/2024
1 starJesica G
Date: 05/23/2024
Social/ethical Discrimination and financial corruption. Abuse of power/manipulation/benefit from lower class, directly responsible for widening economic gap, advocating an even greater advantage of the rich, whom get richer, the poor even poorer, and these corporate financial entities becoming more powerful, at the expense of the majority tax paying Americans just trying to survive.Early Warning
Date: 05/29/2024
Dear *************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on May 23, 2024. Here at Zelle, we strive to provide exceptional customer service. Please be assured that we take these matters seriously and we appreciate you taking the time to tell us about your experience. Your feedback will allow us to correct any problems and improve in these areas so we can better assist you in the future. We sent you an email on May 28, 2024, to gather more information in regards to your review. Please reply to the email and provide us with more information about your situation and contact information so we can better assist, or you can give us a call to speak directly with a Zelle support representative. You can reach us toll-free at ************. We are open 10am-10pm ET, 7 days a week excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. If youre calling from outside *****************, you can reach us at ************.Sincerely, Zelle SupportReview fromMichael S
Date: 04/08/2024
1 starMichael S
Date: 04/08/2024
Zelle has not sent funds held since April 5 2024 at 9:30 am CST. They don't care about customersEarly Warning
Date: 04/10/2024
April 10, 2024 Dear ***********************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on April 8, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To assist with this matter, we have forwarded your complaint to your bank/credit union for review. We spoke with you on April 10, 2024 and discussed the Zelle Network outage, where your bank confirmed the payment processing was interrupted and payments would be completed promptly. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromMartell S
Date: 04/04/2024
1 starMartell S
Date: 04/04/2024
I was scammed on ******** 3/19/2021, I asked Zelle for reimbursement, they told me to ask bank, I called my and they told me to take it up with Zelle, I sent a complaint to Zelle several times since the happened and I never got a response, Zelle customer service is terrible, and they do not protect their customers at all.. do not use this service!Early Warning
Date: 04/09/2024
April 9, 2024 Dear Martell Stokes, Thank you for contacting Zelle® about your recent experience. This letter is in response to your BBB review, received on April 4, 2024. Here at Zelle®, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To further assist with this matter, we have forwarded your complaint to your bank/credit union for review. Please note a thorough review was completed and appropriate action has been taken within the Zelle Network®. It is important to note that Zelle® does not hold or handle any money. Zelle® provides messaging between the sender’s bank or credit union and the recipient’s bank or credit union to facilitate the payment between the two bank accounts, but Zelle® does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle® mobile application, please call us for assistance toll-free at 844-428-8542, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside the United States, call 501-748-8506 from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle® SupportReview fromJohn A
Date: 03/28/2024
1 starJohn A
Date: 03/28/2024
3 months later and I did not receive my money back. I am still missing $86 from Zelle. I have full proof that the money is missing ever since it was dealt with by Zelle. I proof the money came out of two friends bank accounts successfully and proof that it never reached my bank account. Do not use ********************** with large amounts of money!! They will claim it's not their fault and that they don't hold money however, they are the one facilitating the transaction. All banks involved did what they needed to do, it was just Zelle that did not. They called me, said they would investigate, 3 months later and I still haven't heard back from them. Class action lawsuits are on the horizon for this company for sure.Early Warning
Date: 04/02/2024
Dear *************************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on March 28, 2024.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
We emailed you on March 29, 2024, to gather additional information regarding your review. Unfortunately we have not received correspondence from you.
It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle SupportReview fromMadelyn M
Date: 03/20/2024
1 starMadelyn M
Date: 03/20/2024
Absolutely terrible customer service. They literally do not care about you or your experience they just want your moneyEarly Warning
Date: 03/26/2024
March 26, 2024 Dear *****************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on March 20, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We emailed to to gather additional information regarding your review on March 25, 2024. To best assist you please reply to email and we will contact you in efforts to help resolve your matter. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromKarin L
Date: 03/11/2024
1 starKarin L
Date: 03/11/2024
**************** phone number just takes you in circles. Horribly inconsistent service. Can take up to 3 business days or longer. No one can check anything. The bank blames zelle. Zelle blames the bank. Terrible communication. Terrible customer support.Early Warning
Date: 03/14/2024
March 14, 2024
Dear *************************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on March 11, 2024.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To further assist with this matter,we have forwarded your complaint to your bank/credit union for review. On March 13, 2024 we attempted to call you,unfortunately we were unable to reach you.
It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application,please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle Support
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