Reviews
This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromAndrew H
Date: 03/02/2024
1 starAndrew H
Date: 03/02/2024
Zelle transfer between NBT **** and **** of ********* was never completed. NBT showing funds left bank, but **** of ********* has no Transaction Receipt. It has been 30 days and the fund have yet to transfer to **** of ********* or be returned to NBT ****. Zelle wont speak to **** customers using a bank transfer. Absolutely ridiculous.
Early Warning
Date: 03/07/2024
March 7, 2024 Dear ***********************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on March 2, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We emailed you on March 4, 2024 and March 5, 2024 to gather additional information for your review. Please reply to email for addtional assistance. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromJosh E
Date: 02/28/2024
1 starJosh E
Date: 02/28/2024
Zelle is a joke. I tried to pay my rent with it and they wont let me send it. *** contacted my bank and all is well on their end. I dont recommend Zelle to anyone because the app doesnt work. I just deleted the app. I will be using Cashapp from this point on. Save yourself the trouble and just delete the app.Early Warning
Date: 03/05/2024
March 5, 2024
Dear *********************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on February 28, 2024.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
We spoke to you on February 29, 2024 where we provided additional information on your attempted payment.
It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle SupportReview fromJamal R
Date: 02/15/2024
1 starJamal R
Date: 02/15/2024
Zelle has $250 from our business account with chase that they been holding since January 25th. The lady hasn't received the money. ***** says zelle got it and i need to contact them. Zelle will not talk to me and say zelle is not fdic its just a money transfer app, I need to talk to my bank then hangs up. How do you keep someone Money instead of completing a transaction is beyond me. The Money needs to be in my account or her account. We used chase for our business the past 3 years and always rave about it but this situation just really do not appear to be real.Early Warning
Date: 02/21/2024
February 21, **** Dear ***************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on February 15, ****. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To further assist with this matter, we have forwarded your complaint to ***************** ***** for review. We called you to provide you details from your review on February 21, ****. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromLisa G
Date: 02/05/2024
1 starLisa G
Date: 02/05/2024
i had Zelle from Jan **** up until Feb my cousin helped me remove the app cause shortly after the 3rd of the month i got a text from my landlord that only some of the money got sent to him so i called my bank and zelle customer service and neither one could help me i did not change the amount on my banking or with zelle i had to pay my landlord more money to cover rent so now we are going back to old school ways no more of these apps cause i am worried that this will keep happening so i am deleting my zelle account , my landlord wanted to try it to get the rent fastor but did not relize how much of a pain it would be so he said we are going back to the old ways of doing things . we both do not trust new tech . **********Early Warning
Date: 02/08/2024
February 8, **** Dear *********************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on February 5, **** Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We emailed you to gather additional information regarding your review.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromRick L
Date: 01/24/2024
1 starRick L
Date: 01/24/2024
They attempted to charge me but my bank stopped them. I have no idea who they are or what service they are supposed to provideEarly Warning
Date: 01/30/2024
January 30, ****
Dear *************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on January 24, ****.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We emailed you to gather additional information regarding your review.
It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance.However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day.From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle SupportReview fromRoula K
Date: 01/10/2024
1 starRoula K
Date: 01/10/2024
Zelle provides no customer support. Filled out the claim report twice and no response. Finally spent one hour and called their support number to receive no resolution. Customer sent funds and never received it on my end. My bank claims nothing came through that was pending. I have used Zelle with this customer prior with no issues. Now customer wont respond and I am out of the money.Early Warning
Date: 01/16/2024
January 16, ****
Dear ***********************************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on January 10, ****
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To further assist with this matter, we have forwarded your complaint to your bank/credit union for review.
It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
ZelleSupportReview fromZach S
Date: 01/03/2024
1 starZach S
Date: 01/03/2024
CAREFUL!! Zelle is untrustworthy, and criminal. If you receive money, it can be taken back.. they refuse to stop Zelle of people who have been scammed, however if youre an American they may take it back, and your account will go negativeEarly Warning
Date: 01/09/2024
January 9, ****
Dear **************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on January 3, ****.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We emailed you to gather additional information on January 4, ****, unfortunately we have not received a response.
It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application,please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle SupportReview fromBerenice C
Date: 12/28/2023
1 starBerenice C
Date: 12/28/2023
On 3/31/23 I was scammed by a person claiming to be a ***** Fargo Representative. I have ***** Fargos phone number stored on my cell phone, so when I saw ***** Fargo (WF) as the caller, I answered the call. ******* told me he was calling to verify I had authorized a payment of $3,500 to a person in Georgia, named *****. I told the representative that I had not authorized such a transaction and he told me I needed to pay using Zelle to do a reversal of the payment, to put the receiver as *************, and to write Adjustment menu reverse payment as the note. I have only used Zelle ~2X despite having been a ***** Fargo customer for 28 years, so I was not familiar with it, but I carried out the transaction as asked. After receiving a conf# we hung up. I had forgotten to ask how soon the reversal would happen, so I called WF, immediately. The new WF rep then told me that there was no payment reversal and that instead I had actually made a Zelle transfer to this person called *******. I asked if payment could be stopped and their response was that Zelle transactions take effect immediately and cant be reversed. After months of going back and forth with WF, I got a letter saying my money would not be refunded b/c it was not considered a fraudulent transaction since there was not evidence that a processing error occurred when eh transaction debited from the account & because the information about the transfer initiated from the customers account showing the transaction was processed according to the customerss instructions and successfully completed. Neither ***** Fargo nor ***** ***** that had ******** acct) were helpful helping me get my money back. WF ended up closing my bank account which had all my direct deposits, payments, including student loans. I have not and will not be using Zelle at all and recommend anyone reading this to stop using the Zelle app. Use PayPal or Venmo, since those two apps DO protect you from fraudulent transactions.Early Warning
Date: 01/03/2024
January 3, **** Dear *********************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on December 28, 2023. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromKatrina M
Date: 12/18/2023
1 starKatrina M
Date: 12/18/2023
I have been using Zelle for 7 years, and without warning my account was shut down. There is no reason that indicates it is shut down. I contacted both **** of America and ZellePay - and both of them are directing me to the other account. Its starting to become very frustrating. Please do not direct me to the same communication below that is copied and pasted - as I already have gone through this process. For 2 years I have contacted every single outlet and number. I contacted the fraud department, online department, investigations, and there is no reason why my Zelle is turned off! Zellepay doesnt respond or give any communication on why this has happened. Its becoming extremely frustrating!! I didnt think there would be so many people reviewing on here, but The fact this is happening to so many people, it seems as this might be a class action. Especially since their response is to call them - when Ive already done so for TWO YEARS!Early Warning
Date: 12/26/2023
December 26, 2023 Dear ***************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on December 20, 2023. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We emailed you on December 20, 2023 to gather additional information. To further assist with this matter, we have forwarded your complaint to **** of America for review. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle SupportReview fromJohn A
Date: 12/15/2023
1 starJohn A
Date: 12/15/2023
My funds were never deposited into my bank account. I am now missing $86 in total that show completed on the Zelle app but I have no history of the funds ever being deposited into my bank account. I was very kind and patient with the call representative but was hung up on. This company not only stole money from me but did not try to resolve the issue at all. I called twice, sent emails with evidence and proof that the transaction was not there and they did nothing.Early Warning
Date: 12/21/2023
December 21, 2023 Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on December 15, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We called you on December 18, 2023 to gather additional information for the review. To further assist with this matter we forwarded the review to your bank or credit union. If you have any additional questions, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support
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