Reviews

This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Early Warning

  5801 N Pima Rd Scottsdale, AZ 85250-2635

  
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  Early Warning

  8745 W Higgins Rd Ste 240 Chicago, IL 60631-4020

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  Early Warning

  275 Sacramento St San Francisco, CA 94111-3810

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  Early Warning

  447 Battery St Ste 200 San Francisco, CA 94111-3235

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  Early Warning

  16552 N 90th St Scottsdale, AZ 85260-1619

  

Review Details

• Review fromJohn W

  Date: 12/07/2023

  1 star

  John W

  Date: 12/07/2023

  SCAM!!!!!!!!! Zelle is complete trash. Far better off using PayPal, cashapp, fb pay, or direct bank to bank. This company seems to be making a ton of money off of other people and offering no type of protection or compensation when for some reason the funds just disappear
  

  Early Warning

  Date: 12/12/2023

  December 12, 2023 Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on December 7, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromMichael M

  Date: 12/01/2023

  1 star

  Michael M

  Date: 12/01/2023

  It's honestly just a garbage app, it seems like it picks & chooses who is actually able to send/receive money. The worst part is sure, it could be dictated by your banking establishment - but if you're going to have an app for your service, you could actually allow people to download it and not go through their banking app to see if that works. Customer support is non-existent and it gives general errors with no information on what's wrong or how to fix it. In a world where you have *******, *****, or even ******** *** this is by far the worst app and I will never recommend using it to anyone. If I worked for their company I would be extremely embarassed.
  

  Early Warning

  Date: 12/07/2023

  December 7, 2023 Dear *******************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on December 1, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We called you on December 5, 2023 and December 6, 2023, unfortunately we were unable to reach you. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromChris V

  Date: 11/24/2023

  1 star

  Chris V

  Date: 11/24/2023

  Zelle's boilerplate responses on here make a few claims that do not seem accurate to me. For example: "It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly."A friend has tried to send money to me via Zelle. Four or five days later they got around to processing that transfer, and took the money out of his account. The money was gone, with no way to cancel the transaction, yet it was not given to the recipient (me). If Zelle does not hold money, where did the money they took go? The sender's bank doesn't have it. My bank doesn't have it. The best my bank can give me is that it will probably be available to me six days after the money was removed from the sender's account. If Zellel doesn't hold money, where is it?"If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance."The bank in question ************* says that they have ability to complete or change any Zelle transaction. I have spoken to them multiple times, and even though they know a transfer is due to take place, they cannot touch the money. They say only Zelle can complete the transaction. Yes, when I try to contact Zelle, there's no way to talk to someone or review the transaction. The recording simply says to hang up and call my bank. Who can't do anything. Because Zelle won't let them.Please treat money given to Zelle like you would money gambled at a slot machine: If you can't afford to lose it, don't let go of it.PS: Oh, and this little farce is costing me about 500 dollars, and that's even if they ever get around to delivering the money they took. Not a lot for many, but for me it hurts.
  

  Early Warning

  Date: 11/30/2023

  Dear *******************************,
  
  Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on November 24, 2023.
  
  Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. 
  
  It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
  
  If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
  
  Sincerely, 
  Zelle Support
  
  

• Review fromChad A

  Date: 11/20/2023

  1 star

  Chad A

  Date: 11/20/2023

  Not yet ready for prime time. Advertised as ****************...like many apps out there or crypto. 5 days later, no money. No way to contact customer service from **********************. My bank was pretty confused and seemed to be saying zelle is a black box (black hole). When someone takes money and states they will deliver in minutes and then does nothing for five days AND you are unable to contact them, the assumption is they are inept dolts or are engaged in fraud. Considering the ownership of this organization, I'm thinking fraud. Contacting the *************************
  

  Early Warning

  Date: 11/22/2023

  November 22, 2023
  
  Dear ***********************,
  
  Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on November 20, 2023.
  
  Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
  
  We emailed you on November 21, 2023, please review and reply at your earliest convenience.
  
  It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
  
  If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
  
  Sincerely,
  ZelleSupport

• Review fromCynthia L

  Date: 10/30/2023

  1 star

  Cynthia L

  Date: 10/30/2023

  10/13/23 opened acct so I could use Zelle for my dad Sign up process is a joke - signed up on 10/13/23 & rcv'd a welcome ltr from my bank stating I could now use Zelle to send/receive $. Email doesn't even remotely imply that there are any further steps to be taken in order to use Zelle. My dad sent ***** kept rcving an email telling me to enroll in Zelle within 10 days. In Zelle, NO further instructions. All looked ok. 3 days later, the deposit was cx'd & sent back with no explanation. I finally found a teeny line that told me to enroll my email addy to complete reg. I did, & my dad was able to send 2 small amounts - rcv'd on 10/18/23 10/19/23 my dad's next deposit was immediately declined & sent back to him with a msg to me that there may be suspicious activity on my acct. After being transferred back & forth from my bank who said I had to talk to Zelle who said I had to talk to my bank, etc to 8 diff people, & only that the fraud "sensor" "may" have been tripped bc my dad is 72. The guy literally said that old people just don't use the computer. HOW OBSURD!! I was told to wait 24 hours for the alert to fall off 10/20/23 my Zelle was still locked, & Zelle deactivated my entire bank acct, debit card frozen...everything! I had to miss work (is Zelle going to pay me for the day I missed?). to go to the branch in person & was told the acct was locked as a "precaution". NO, precaution is sending me a msg like every other *** does when fraud is "suspected" asking me if the sender is ok. A lockout without any inquiry is decisive ACTION. I never had a chance to confirm or deny what Zelle thought was fraud! I was told the lock should clear by 10/24/23 10/25/23 still locked called...again. This time: the assigned agent failed to remove it & left early that day, that only she could remove it, & that I would be notified within 24 hrs that it was clear 10/30/23 Zelle still locked, & on hold for an hour and a half. I am so livid I wish I could give negative stars.
  

  Early Warning

  Date: 11/02/2023

  November 2, 2023
  
  Dear *********************************,
  
  Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on October 30, 2023.
  
  Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
  
  We called you on November 1, 2023, and discussed your Zelleaccount details. To further assist with this matter, we have forwarded your complaint to your bank/credit union for review.
  
  It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
  
  If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
  
  Sincerely,
  ZelleSupport

• Review fromSama C

  Date: 10/30/2023

  1 star

  Sama C

  Date: 10/30/2023

  I didnt even want to give Zelle a star at all. I thought that because it was with **** of America that I was covered with scammers, but they are a third party. I was scammed out of $260 dollars and they are doing nothing.
  

  Early Warning

  Date: 11/03/2023

  November 3, 2023 Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on October 30, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To further assist with this matter, we have forwarded your complaint to **** of America for review. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromPam W

  Date: 10/30/2023

  1 star

  Pam W

  Date: 10/30/2023

  Nothing but a scam. Was scammed on ******** *********** and tried to cancel through my bank while transaction was still pending and they said Zelle would have to stop the transaction. Call Zelle and they say they cant because they dont offer payment protection, I lost $***, my stupidity. Zelle is helping scammers continue scamming people instead of helping the victims.
  

  Early Warning

  Date: 11/07/2023

  November 7, 2023 Dear *******************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on October 30, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. If you have not done so already, please report the scam information on our website at **********************************************************. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromSharron M

  Date: 10/13/2023

  1 star

  Sharron M

  Date: 10/13/2023

  Zellepay needs to be stopped I was scammed out of **** this buyer found out he was scamming me through marketplace on ******** gave me the wrong email Then he sent me the *** warning twice found that it is a scam Then zellepay keeps telling me I need to send another 500 through a. Apple pay card to finish transaction and I told them no bunch of idiots. They need to be stopped and prosecuted for fraud and told them it's fraud it putting money on a gift card to finish a transaction. I want to nail them so they can't do this anymore. Please help in what I can do ****.00 is an amount I can't afford to lose.
  

  Early Warning

  Date: 10/17/2023

  Dear ***************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on October 13, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromJames L

  Date: 09/06/2023

  1 star

  James L

  Date: 09/06/2023

  Tried on 2 separate amounts ($300, $100) got a text message FROM ZELLE stating payment could not go through, ZELLE said the money would be returned to my bank in 24 hours.I then paid for service call with credit card $400. The $400 ZELLE was never returned. My bank said the text was from ZELLE do they need to return the money.ZELLE said call your bank, ******** said he never received the $400 from ZELLE, so either he is lying or ZELLE are a bunch of thieves, I believe the latter.DO NOT USE ZELLE
  

  Early Warning

  Date: 09/12/2023

  Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on September 6, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We attempted to reach you via phone call on September 11, 2023 and September 12, 2023. Unfortunately, we were unable to reach you regarding this matter. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromRene R

  Date: 08/24/2023

  1 star

  Rene R

  Date: 08/24/2023

  This company flagged all my contact info and is telling me to go through my bank. I call my bank and they tell me to contact Zelle. Im in a constant back and forth with no resolution. My bank tells me Zelle blocked my account. ********************** tells me they cant do anything and I have to contact my bank. Frustrating customer service on both ends. ********************** told me to get a new phone number so I can use Zelle again. Yeah thanks for that idiotic idea.
  

  Early Warning

  Date: 08/29/2023

  August 29, 2023 Dear *********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 25, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support