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Business Profile

QuickBooks Support

Quickbooks Support

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in QuickBooks Support.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for basic quickbooks in October of 2022. My mom passed away and my car was stolen, then I lost the admin to my business and all my employees. I spent the rest of the 2023 year recovering from all the losses. I worked less and spent time doing projects at home. The initial product I signed up for through Quickbooks cost $39.04 each month. Through the 2023 year I did not even sign into my account, let alone sign up for more functions. Somehow in January of 2023, quickbooks added the payroll function to my account, costing me an additional ***** a month. I had no reason to add a payroll function as I had no employees. I was charged this extra amount for 11 months. In November of 2023 my debit card information was stolen so I had to cancel that card and get a new one. I got a notification that my billing didn't go through. That was when I noticed that they were over charging me as I had to reset the payment with the new card. Then the account charged me the correct amount. Also having the time to sit and go through my bank statements to do my taxes, realizing they have been over charging me all year. I closed my account and told the customer ********************** lady what had happened. She sent me a link to dispute the charges. Conveniently for Quickbooks they only handle disputes if you file within 60 days. If they have over charged me and it is their mistake, they need to refund their customers. What a scam that is to steal funds from a customer in hopes the customer is too busy to catch it.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************, a corporation I am a partner in, made an agreement with Quickbooks (Intuit) to have $500 a month pulled out of the ****************** bank account to pay off a $25,000 client disputed credit card charge for a website build. That $500 payment has been successfully pulled every month since September of 2022. On Feb 21, 2024 I received an email saying we Broke our promise (I didnt notice a low balance in our checking account and they were not able to pull the $500). I moved money into the account immediately and called 18min after receiving that email to tell the rep to pull the $500. She said all was okay. I called again on 3/5/24 as I saw it hadnt been taken out. Again they said okay. Suddenly after that 2nd call on 3/5/24, they terminated payment processing for ******************** a completely different corporation that I own 100% of. Apparently they did this to punish ******************. I spent hours in calls and chat with them basically saying "tough luck we aren't going to do anything about it". I am not asking you to help ******************. We agreed to this payment plan with Quickbooks and we owe them $16,500 still. However, them turning off ********************'s credit card payment processing is egregious bullying and will put ******************** out of business in days if not solved (our clients cant click and pay their invoice).

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting the run around with quickbooks. I tried upgrading many times. They have Email support and AI chat bot. Never get responses. Website is down 98 percent of the time. I keep getting charged. I want a refund of the last 3 months. I need to upgrade to a pro version. My CPA will only work with me if I have quickbooks. Quickbooks is not giving Me an option to upgrade. Quickbooks works great for alot of other people. Why am I getting the run around? I want a real Alive person to call me and make this right.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 11th **** I called Quickbooks to have them stop a payroll payment. They didn't I also stopped it from my bank. I asked them to stop them because of identity theft. They paid the money to the fraud account after I told them not to. Now Quickbooks says I owe them the money that they paid plus a $100 late fee. They are not going to try and get the fraud money from *************** And Green *** won't talk to me as the money came from Quickbooks not me. I was on the phone over 4 days a total of 20 hours with QuickBooks trying to get this settled. Being told may different things from different people. And they still made me pay for the fraud to get my account unlocked. Now I am out the money and I have no way of getting it back.

  • Initial Complaint

    Date:11/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used quickbooks 1 time to reserve money ************************************************************ it....an no one will tell me wy...it's now almost December...I just want my money nothing **** ....please help

  • Initial Complaint

    Date:11/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green dot bank/ Intuit froze our funds on 9/6/23moments after receiving a wire for reimbursements. They claimed to refund it on 9/14/23, but the wire issuer did not receive the funds refunded. When we call them, they say that it is under investigation and have nothing further to explain. After repeated attempts, we have received none of the requested documents or anything to clarify or refund our money. We have no idea what is happening and this happened 9/14/23. It has now been over 2 months. No one will speak with us to resolve anything. We keep being told that it is being investigated by their **** who has no inbound calls and no one ever calls back.

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two of my clients made 3 payments through QuickBooks ($11,200, $1,535.47, and $5,909.61) totaling $18,645.08 in October 2023. QuickBooks merchant services has been holding that amount since October 12, 2023 and has refused to either refund my clients or deposit the funds into my bank account. My bookkeeper and I have contacted QuickBooks multiple times, and we have received conflicting information when we ask questions relating to the status of the payments and when/how the payments will be either deposited to my bank account or refunded. I was told that a supervisor would call me on October 27, 2023, but I was never contacted. This is an extremely concerning situation, and I would like QuickBooks to release the funds and deposit the full amount into my account immediately.

  • Initial Complaint

    Date:10/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Because of covid shutdowns I fell behind on my QuickBooks account and it was canceled by QuickBooks feb 2023 I have since called them to have it re-activated however the woman, I spoke to rea=-activated and account that I canceled early last year that I never used, she didn't activate the right account. Now I spoke with QuickBooks, and they say in order to acquire my previous business data I need to re-activate the account I asked and paid them to activate this past September and pay ***** dollars in order to get my companies previous data.Now the different people I spoke to from QuickBooks agreed it was their mistake, so I do not see why I need to pay for their mistake.

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi my name is *********************, I am contacting you on behalf of my account (Creations by ******) with a hold of $650 on my account.I have attempted to gather some form of resolution for the insufficient funds fee that has been posted on to my account to no avail. 1. I contacted Quickbooks customer service on Friday September 29th, 2023 and was told my case would be open and escalated to the collections department. I was told it would take 1 to 3 business days for someone to give me a call back.2. I contacted nother customer representative on Tuesday October 3rd, 2023 with another representative stating there was nothing she could do but only escalate my case again and to wait until Friday October 6th, 2023, for someone from the collections department to give me a call!3. I contacted Quickbooks customer services again on Today October 10th, 2023 due to no call back from the collections department, my questions still being unanswered and my account still on hold.This situation needs to be handled immediately and not escalated to a collections department as Quickbooks has been trying to withdraw from a closed bank account for over an year with no form of communication to me that my account had a balance!

  • Initial Complaint

    Date:10/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Money by quickbooks has been hold a deposit that was paid to me since June 06 2022 they released it then held it again an are still holding it ive been trying since June of 2022 to get my money I have thousands of hrs of phone chat and online support chat trying to resolve this issue an still nothing resolved

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