Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
• 

  Progress Residential Property Manager, LLC

  605 Poole Dr Garner, NC 27529-5203

  
• 

  Progress Residential Property Manager, LLC

  1 Perimeter Park S Ste 320 Cahaba Heights, AL 35243-2327

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential was contacted on Monday, August 21 about an air conditioner malfunction. A ticket was opened and then promptly forgotten. After many calls and days of 80+ degrees in my home, they finally sent a tech on Monday, August 28. They were here for less than an hour, declared it fixed and left. The ** worked for approximately 2 hours after they left and then it shut down. My family and I are currently using two rooms in our entire home because we bought window units. We called again on 8/28 and put another ticket it. We were told someone would be here 8/30. In my legally bound lease, Progress is required to service any non-emergency calls within 72 hours. If the temps in your house are 80+ it is considered an emergency and they need to come out ASAP. Neither of these instances happened and I am paying rent for house, including a home office, that I haven't been able to use because the temperature is unbearable. I also had to buy a window ** so my son could sleep in his room comfortably.

  

  Business Response

  Date: 08/30/2023

  Dear *******-
  Thank you for sharing and I am sorry to hear about your experience with your ****. The work order regarding the repair was not an emergency, but a high priority. There was a 5-6 degree difference from the actual temperature to what the thermostat showed. A new work order was created and was scheduled on 8/30/23 and the repair was completed on the same day.
  
  Please note on our website, www.rentprogress.com (link: ************************************************************************************) for emergency service requests for **** the temperature in the home is below 55 degrees or above 85 degrees due to the **** not functioning.
  
  The attachment you sent regarding the portable unit was not a receipt and if you would like reimbursement for the portable unit you purchased, please submit a receipt so that the market can review it. 

  If you still need our help or have any more questions, please give us a call at 833.PRG.RESS.

  Sincerely,

  
  *******************
  Progress Residential 
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house from progress residential for 3 years. This last year they increased the rent for the 3rd time which forced me to find a new place to live. My problem is they require a 60 notice from the end of the lease to vacate. Progress only gave me 63 days notice to the end of my lease. Which means I only had 3 days to decide whether or not I would find a house, have the security deposit and first months rent, pay whatever fees go along with it and move out or continue paying their insane rent price. 3 days is not enough time for anyone to make such a big decision and I find it very unfair that now they want to charge with with a $2600 fine for a late notice to vacate. I find this very unfair especially having lived in the house for 3 years and they paid for little to no damages. Without this late notice to vacate fee they would owe me $1100 from my deposit. I have already tried contacting them and their rental dispute email and stil have not received a response. I have been moved out since 8/6/23 and havent heard back from them.

  

  Business Response

  Date: 08/30/2023

  Hello *******,
  
  Thank you for sharing your experience and allowing us the opportunity to assist you with these matters.
  We opened case ******** to investigate these concerns for you in which we found that your renewal options were sent by email on 5/31/23. We were then made aware that you wanted to do a home-to-home transfer that was then canceled on 7/12/23 due to you stating you wanted to renew and not transfer homes. On 7/18/23 you provided us with a less than 30-day notice to vacate on 8/6.
  
  Unfortunately, your request for a refund/adjustment has been denied, the charges will remain and stand.
  
  If you happen to have any other questions and/or concerns, please reach out to ***************************************************
  
  Thank you,
  ******, Advocacy Team  

• Initial Complaint

  Date:08/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progess Residiental stole from my deposit of ***** ****** in charges that were unwarranted and had no merit. Therefore, I am seeking the return of the remaining balance of ****** to be returned immediately I have proof pictures and videos to disprove erroneous charges they have stated. I found out about unethical business practices when seeing all the complaints filed against them after moving in on the BBB. They are not transparent in their listings with all charges and do not provide lease agreement upfront prior to making and informed decision and take advantage of consumers. Avoid them at all costs. They have make you sign up for conservice that puts all your utilities togehter and are due when the rent is due that could be an additional 300 dollars on top of the rent. They prorate the utilities and when you move out try to charge you a large utility bill to prevent you from moving out. They expect you to maintain the house as if you are a home owner. Avoid them at all costs they provide nothing and charge for everything.

  

  Business Response

  Date: 08/30/2023

  Hello *******,
  
  Thank you for sharing your experience with us and allowing us the time and opportunity to assist you with your concerns. We apologize for any inconvenience this may have caused you.
  
  Case ******** has been opened to investigate this for you, we have reached out to the *************************** who reviewed your dispute and agreed to refund $820.00 to you. You should have received an email from ***** on 08/30 with a DocuSign document to be reviewed and signed by all leaseholders, once signed a check will be sent to you.
  
  If you happen to have any other questions and/or concerns, please reach out to ***************************************************
  
  Thank you,
  ******, Advocacy Team 

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PROGRESS RESIDENTIAL IS THE WORST PLACE TO RENT FROM, AND YOU DON'T HAVE TO BELIEVE ME, LOOK AT THEIR REVIEWS. WE HAVE BEEN WITHOUT AC FOR 1 WEEK. LAST WEEK IT WAS 100 OUTSIDE AND ALMOST 190 IN OUR HOME. THIS HOUSE HAS NO SCREENS FOR THE WINDOWS, SO WE CAN'T OPEN THE WINDOWS FOR AIR. WE BEEN LIVING IN A HOT HOUSE, WHICH WE HAVE HEALTHY PROBLEMS. PROGRESS LIED AND TOLD US SOMEONE WAS COMING OUT 8/26/2023, THEY LIED NO ONE CAME TO FIX THE *** SO WHILE THEY ARE NICE AN COZY AND COMFORTABLE IN THEIR HOME, WE ARE LIVING IN A SAUNA. I ALREADY SEEK COUNCIL BECAUSE AS HUMANS AND A TENANT WE HAVE RIGHTS. NO ONE SHOULD HAVE TO LIVE IN A HOUSE THAT HAS NO AIR. IT IS SUMMER OUTSIDE, SOMEONE SHOULD OF CAME TO OUR HOUSE ASAP, NO ONE CAME. PROGRESS JUST CARES ABOUT GETTING PEOPLE'S MONEY. WE HAVE MOLD, INSECTS, WATER ISSUES, ETC... THIS RENTAL PLACES RENTS OUT HOMES THAT ARE NOT SUITABLE TO LIVE IN. IT'S UNHEALTHY!!! MY DAUGHTER HAD AN ASTHMA ATTACK LAST NIGHT, THERE IS NO AIR IN THIS HOUSE, WHAT ARE WE TO DO, SLEEP OUTSIDE, WHEN WE PAY OVER ***** IN RENT TO THESE SLUM LORDS OF A COMPANY. I EMAILED THEM OVER 55 TIMES. I HAVE HAD TROUBLE WITH THIS COMPANY BEFORE I EVEN MOVED IN. THEN THEY EVEN CHARGED ME FOR TWO ELECTRIC COMPANIES. TELLING ME I MOVED IN ON MAY 12, WHEN I MOVED IN ON MAY 27 AND I SHOWED THEM PROOF. THE UTILITY PEOPLE SHOWED PROOF OF NO ACTIVITY IN THE HOME FOR **** AND THEY STILL BILLED ME AND KEPT MY MONEY. THEY IGNORE MY EMAILS AND BRUSH EVERYTHING OFF. WELL, I AM SEEKING LEGAL AID. NO ONE SHOULD HAVE TO LIVE IN A HOUSE THAT IS 100 DEGREES, AGAIN IT'S BEEN A WEEK. OH THEY PUT US IN A HOTEL FOR 1 NIGHT, 1 NIGHT OUT OF 5. THEY ALSO TOLD ME TO GO BUY MY OWN AC'S, I DON'T HAVE MONEY FOR ALL THAT, I PAY ENOUGH TO YOUR COMPANY THAT WE SHOULD NOT BE LIVING IN A HOUSE THAT IS 100 DEGREES, WHILE THEY HOME WITH THEIR FAMILIES IN THEIR NICE COOL HOUSES. IF THIS WAS ************* THE ***** OF HEALTH WOULD OF BEEN SHUT THIS COMPANY DOWN

  

  Business Response

  Date: 08/29/2023

  Hello ********, 
  
  Thank you for sharing your experience with us and allowing us the opportunity to assist you with this matter. We apologize for any inconvenience this may have caused you. 
  
  Case ******** and ******** have been opened to investigate and resolve these concerns. 
  ******, the Customer Escalations Specialist emailed you on 8/28 summarizing the plan for resolution, below is her email for reference. 
  
  "Thank you so much for your time today over the phone. I would like to express our sincerest apologies for the inconvenience this has caused you and your family. 
  I have received your electric bills and will begin reviewing with our Utilities Team. 
  ***** has been notified that you would like to utilize the hotel stay, she stated she would be in contact with you this afternoon, as she would like to give the **** tech time to assess. That way she can book you the appropriate amount of nights in the hotel. 
  I asked the market how long you would have to move if you were to utilize the offer of early termination and they stated 30 days. Please let me know your thoughts on this. 
  The reimbursement amount for 7 days would be 7 x your monthly rent amount which would come to approximately $509.00. 
  I am also working with the market on the lease dates so that we may get that figured out for you as well. I will give you an update on the screens, when I receive one."
  
  A work order has been opened for your missing screens, that number for reference is J004723330 and work order J004703719 is for the *** in the home which has been approved as of 8/28.
  
  Additionally, our Assistant Portfolio Operations Director, ***** reached out via phone on 8/28 to further work on the resolutions provided to you. If you happen to have any other questions and/or concerns, please don't hesitate to reach out to ****** or ***** through email as they will continue to work until a complete resolution with you to make this right with you. 
  
  Thank you, 
  ******, Advocacy Team

  Customer Answer

  Date: 08/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:08/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a home owned by progress residential 10/24/22, the house had numerous problems when we arrived, the fence was broken and not secure, the house was filthy, hang bars in closet were not hung properly and ripped out of the wall, and the hot water tank was not working properly. Now most recently, on the evening of 8/21/23 I had septic back up into the home through toilets, bathtubs, and sinks. I called their emergency line, was told it needed to wait until morning, called the morning of 8/22/23 to follow up and there was no call documented from the night before. It took until the early evening of 8/23/23 for someone to come out and even look at the septic and clean up the sewage. The tank was pumped and the bathrooms were cleaned. Then the morning of 8/24/23 the sewage started to back up again, that evening they had a plumber come and snake the main septic line. The plumber then informed me that the septic system was not installed up to code and was installed improperly. I then followed up with progress residential throughout the day 8/25/23 for a solution. None was provided. On 8/26/23 the septic again back flowed and flooded approx 50% of the home. Progress states corporate needs ti approve work orders before work can be done and there is nothing that can be done in a timely manner to rectify this issue. The house does not have working plumbing, it is not in livable condition and nothing is being done to relocate or repair.

  

  Business Response

  Date: 08/30/2023

  Dear *****-
  
  Thank you for sharing and I am sorry to hear about your experience. ******, the Assistant Portfolio Operations Director has been in contact with you regarding your concerns, calling you on 8/22/23.
  
  The plumbing and restoration company have already been to the home, however, we are waiting on estimate approval from Service for the toilet concern. The vendor has been assigned to the septic tank work order and will not be able to start their repair until the estimate is approved and the work has been completed. Please see the work orders and assigned vendors below:
  
  J004709800 - Legendary Home Solutions - ***** - waiting on estimate approval/ toilet & plumbing
  J004716622 - Legendary Home Solutions - septic tank pump
  
  Please continue to communicate with ****** regarding any additional concerns that you may have.
  
  Sincerely,
  
  *******************
  Progress Residential

  Customer Answer

  Date: 08/31/2023

  I went days without a working toilet. Almost 4 full days with no working plumbing and a house filled with sewage. Causing us to lose more than half of our personal belongings. (Yes we have insurance but thats beside the point). We were told that we would be put into a hotel, since again we had no functioning plumbing and that was never done. I called multiple times to follow up and we were never placed in a hotel. We were dehumanized by being left in those conditions. All progress offered was a $550 credit. When I pushed for more of a resolution I was told that they took the number of days I didnt have working plumbing and prorated my rent for the month based off of those days and said there was nothing more that could be done and told me I needed to send a text stating that I approved it. Then a different department called and said I can get reimbursed further because of the lack of hotel. I was tricked into accepting an insufficient credit because I was led to believe there was nothing else that could be done. The entire septic system was not even installed up to code per the 2 separate master plumbers that came to the house. I inquired about a rent adjustment for a lease renewal and was told there was nothing else that could be done, and they still increased my rent. These are not honest business practices. 

  

  Business Response

  Date: 09/06/2023

  Dear *****-
  Thank you for the additional information.  I have attached a screenshot of you agreeing to the $550 credit for the 8 days of septic concerns.

  ******, the Assistant Portfolio Operations Director spoke with the Retention team, who was unaware that you had already been given a credit for the septic repair.  There will be no additional concessions from the market or from the Retention team regarding this matter.

  If you still need our help or have any more questions, please give us a call at 833.PRG.RESS.

  Sincerely,
  *******************
  Progress Residential

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have been dealing with Progress Residential Company for 3 1/2 months. I Have been renting a home since may 15th,2023 and it has been horrible. I have been dealing with an infestation of mice that has taken over my whole kitchen i cannot even cook a meal for my family. I have contacted the company numerous of time regarding this matter. Also my home is flooding inside of my bedrooms every time it rains. The foundation of the home is horrible there are numerous of cracks, holes , and roofing issues with this home. Every maintenance order that i have put in has either been cancelled or either no one has gotten in touch with me regarding my issues.

  

  Business Response

  Date: 08/29/2023

  Dear ******-

  Thank you for sharing your concerns regarding your home. Work order J004683317 was created to address your pest control concerns. Our records show that the work order was scheduled and completed on 8/25/23.
  
  There was no work order submitted for the roof leaks you are experiencing when it rains. We have entered in work order J004725401 to be scheduled with a third-party vendor. The vendor will contact you for scheduling. Please note that you may use our website to submit work orders in the future (link: **********************************************************************************).
  
  If you still need our help or have any more questions, please give us a call at 833.PRG.RESS.
  
  Sincerely,
  *******************
  Progress Residential 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into one of the companies rental properties o July 3,2023. I immediately had issues with the **** due to the home "smart home" I complained at least a dozen of times for them to send out a service tech to tell me there is nothing they can do that it was a smart home issue. I continued to make complaints and coming home to at least an 85 home with my husky in the home as well. I paid my Aug rent and moved out Aug 4th and contacted them to let them know I vacated the home and for them to let me know what I needed to do to settle my account and cancel the lease. My lease says two months rent but I have yet to get an answer. Since moving out a tree has fallen on the home and they are still putting the work orders in my name. I contacted an attorney that has sent them a certified letter letting them know they are in violation of the lease agreement.

  

  Business Response

  Date: 08/30/2023

  Hello ****,
  
  Thank you for sharing your experience with us and allowing us the time and opportunity to assist you with your concerns. We apologize for any inconvenience this may have caused you.
  
  Case ******** has been opened to investigate this for you. Upon the resident signing an Early Termination Agreement, the market agrees not charge the early termination fee, however, they will not be reimbursing ***********. We will continue to work with you to send this so you can review and sign.
  
  If you happen to have any other questions and/or concerns regarding your case, please reach out to us at ************
  
  Thank you,
  ******, Advocacy Team 

• Initial Complaint

  Date:08/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in to ************ to another property while I occupying the property I was living on *************. The people that were living there did move out.At the time they were supposed to... I had a medical condition .two heart surgeries . I needed to be close to family. So I had to move out of **** ***** court. However, I was paid up for the month that I moved out. I couldn't afford to pay for the property while I was in recovery so I let the property go. There shouldn't have been an eviction because I was paid for the month of February. I moved the month of February 2019 I did not receive a deposit back so I shouldn't have owned. Anything I need this eviction taken off of me..... Since then, I have applied for property with this company. But someone else got the house. And I didn't know anything about an eviction until today. When I tried to get a cheap apartment.....********************* ************ Progress residential

  

  Business Response

  Date: 08/28/2023

  Hello ******, 
  Thank you for sharing your experience with us and allowing us the opportunity to investigate this concern for you. 
  We had opened case ******** to assist you with this, I was provided the following information to your eviction concerns. 
  
  Due to your move-out occurring in 2019, we no longer have any information on your account (for example the name of the attorney at that time). We are able to see that there is a noted eviction on 3/20/19, however, we can no longer access the information. We do show that we wrote off a balance on this account for $11,560.49 that was never paid.
  
  Our ********************* did check with our third-party collection agency and found no records regarding your account. You may want to also contact the county courthouse in Rutherford County and see if they have a judgment filed on her case and/or get a case number or a copy of the court record and then maybe we could contact the attorney that filed it and have it set aside if it wasn't valid. If the judgment was valid that would be why this was filed.
  
  Judgments can stay on a resident's account for at least 7 years and it is recommended that you file a dispute with all three credit bureaus and they will have to contact Progress to see if the debt is still valid. If Progress does not respond to this request, you can request to have it removed from your credit file.
  
  Thank you again for allowing us to look into this for you, please let us know at ************ if you have any other questions and/or concerns. 
  Thank you, 
  ******, Advocacy Team 

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a maintenance request in ***************. It was for my dishwasher. I got this dishwasher in January and now it doesnt dry my dishes fully and the compartment that holds the liquid does not open. So the liquid stays in the compartment through the whole cycle. When maintenance came he said he cant sit here the whole cycle to see what the issue is, which is understandable. He also said he does not understand why my appliance doesnt even match. I have stainless steel appliances and my dishwasher is black. It is clearly a cheaper model dishwasher. My question is now what happens from here? I dont want to keep having to put the liquid on the bottom of the dishwasher just to be able to use it, or risk messing anything up.The maintenance technician said he was going to send pictures to his supervisor but he doesnt know what the outcome of that will be. I feel like I pay too much in rent to have the cheapest appliances. Let alone an appliance that dont even match. Dont get me wrong Im not asking for the best and most expensive appliances but at least a decent on, our rent is too high to be going through issues like this.

  

  Business Response

  Date: 08/28/2023

  Dear Kaylicia 
  
  Thank you for sharing your experience. The dishwasher was replaced on 2/10/23. Please see section 8.6 of the lease stating , "Landlord reserves the right to replace any furnishings, appliances, or fixtures with similar items. Landlord is not required to replace any furnishings, appliances, or fixtures with the exact brand, style, grade, color or accessories, so long as the replacement is fit for its use."
  
  On 8/24/23 the dishwasher was serviced.  The dishwasher was drying and the spring setting was adjusted and was functional after repair.

  
  If you still need our help or have any more questions, please give us a call at 833.PRG.RESS
  
  Sincerely,
  
  *******************
  
  Progress Residential

  Customer Answer

  Date: 08/28/2023

  The dishwasher was NOT fixed, my dishwasher compartment does not open. Your technician did absolutely NOTHING to my dishwasher. He literally lied about coming to my house first, then when I got ahold of someone he ended up coming and told me he can not sit there the whole cycle to see that the compartment does not open and that the only thing he can do is take pictures. So no.. NOTHING WAS FIXED! The dishwasher compartment still does not open.

  

  Business Response

  Date: 08/30/2023

  Dear ********-
  
  Thank you for providing the additional information. on 8/29/23 the service team sent a technician to your home and a new dispenser was installed. Thank you for clarifying and your patience in this matter.
  
  Sincerely,
  
  *******************
  Progress Residential

  Customer Answer

  Date: 08/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and this issue was resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked company many many times for how much new rent would cost. Company dragged feet and waited until 60 days before end of lease to let us know rent amount. Raised rent, so we decided to move out. Called and renewal specialist stated that since they got the renewals out late, we could have three more days to decide. Gave notice before the 3 days that we would like to vacate. Called business inquiring about moving out of residence after seeing multiple charges, was told that charges would fall off as they did not apply to us. Was told that we were not allowed to be at move our inspection and they are trying to put damage charges on our account. Now that we have moved out they Are saying that we gave insufficient notice and we did not fulfill our lease even though we paid our whole lease. Just a terrible company that keeps trying to get over on people. Really need to be shut down or arrested. And you cant talk to anyone. They are crooks

  

  Business Response

  Date: 08/31/2023

  Hello *****,
  
  Thank you for sharing your experience with us and allowing me the opportunity to investigate this your concerns for you. We apologize for any inconvenience this may have caused you.
  
  Case ******** has been opened to address your concerns. We have found that you were in touch with one of our *************** Coordinators, ********** who had advised that she will be removing the paint charge in the amount of $2,086.08 but we will not be removing the Lease Fulfillment Fee for $1,094.40 and the Insufficient Notice Fee for Days in the amount of $202.38
  
  You had only provided 41 days' of sufficient notice. The lease required that you give a 60 days' written notice to vacate. So you were charged a prorated amount through the notice period. The fee was split between a lease fulfillment fee because you signed a lease agreement stating you would be in the home until 08/22/2023. It was 16 days to fulfill the lease. Then after that, you were charged 3 days of insufficient notice as that was the remainder of the insufficient notice. (19 insufficient notice day - 16 days Lease fulfillment = 3 Insufficient notice days)
  
  Please refer to Section 3.5 in your lease for Lease Termination and Section 3.8 for Early Termination.
  
  A resolution agreement form has been sent to you to sign, once all parties have signed this agreement the agreed charge will be removed from your statement.
  
  If you happen to have any other questions and/or concerns, please reach out to ***************************************************
  
  Thank you,
  ******, Advocacy Team