Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential Property Manager, LLC

  5601 Powerline Rd STE 100 Fort Lauderdale, FL 33309-2831

  
• 

  Progress Residential

  1801 Royal Ln Ste 307 Dallas, TX 75229-3179

  
• 

  Progress Residential Property Manager, LLC

  1500 15th Avenue Dr E Unit 103 Palmetto, FL 34221-2823

  
• 

  Progress Residential Property Manager, LLC

  8604 Cliff Cameron Dr Ste 110 Charlotte, NC 28269-8506

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have followed through on all terms of our lease and today is our supposed move in date but Progress is not giving us the keys to move in because after we paid the fees agreed upon in our fully executed lease signed by all parties as well as a separate move in costs spreadsheet, they sent another email days later saying they made a mistake and we owed another ****. They sent an edited lease trying to get us to sign it so that we were forced to pay the extra amount. We scheduled all of the utilities to be turned on today and renters insurance to start today for the property were leasing so we are essentially paying to power and insure a home we are not being granted access to by the key holders. I have been calling for the last 2 days and have been laughed at, hung up on, condescended to and given the run around on every call. I have screenshots, saved PDFs of all of the finalized documents and videos of one of the staff members being aggressive with me before hanging up on me. In that phone conversation the staff member, ***, told me that they have a system that signs leases to finalize them in bulk and an actual human had not reviewed the lease before it was signed by all parties and so the fact that they made a mistake allegedly invalidated our fully executed lease. Despite a section in the signed lease that says it is a final and binding legal contract once signed by all parties that cannot be amended.

  

  Business Response

  Date: 09/09/2022

  Hi ********, thanks for sharing this feedback with us. I'm sorry to hear of the confusing situation with your move-in. I've shared your concerns with our applications team, and they have relayed to me that the original lease was sent out with no security deposit listed. At this time, I see that we have agreed to honor the signed lease without security deposit. I also see that you have been contacted and informed that no additional funds are needed. Thank you, and please let us know if you have any other questions or concerns. Thank you. ************

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am absolutely disgusted with Progress Residential. I moved out the property on 08/20/22, an early lease termination without penalty due to *****, centipede and a poisonous spider infestation. I have a 6 month old child that couldnt even crawl on the floor because of the bugs. I was approved for an early lease termination without penalty on 08/08/22. I moved out 08/20/22. I called on 08/29/22 because I noticed my account was charged September rent. I also called because no one at progress reached out regarding move out inspections. I was told a case number would be emailed. No such email was sent. According to Georgia law move out inspection is to be completed within 3 days of my vacating the home. At which time a full list of charges should be given and I am allotted 2days to remedy any damage. I still have not received those charges or information as of today 9/8/22. Which is a direct violation of Georgia landlord and tenant law. I called again 8/31/22 and this time a case was actually created. On Tuesday 9/6/622 I received a call from a private number asking me about keys to the property. Today 9/8/22 I received a collections call. I called and spoke to ***** a customer service representative that and understood everything on my account and STILL sent me to collections. I am owed a refund of about $2,000. Why am I being sent to collections? I then called back absolutely mortified my the lack of professionalism; only to be hung up on. I called again and was hung up on a 3rd time. I then received a collections email. Im trying to understand why a multi million dollar company wants to scam me out of $2,000. I need someone from progress to zero out my account and process my full refund for prorated rent and my security deposit as soon as possible.

  

  Business Response

  Date: 09/22/2022

  Hi ********, thank you for taking the time to share this feedback with us. Per your complaint, I see you moved out on 8/20. ****** from our local market contacted you and advised that final deposit accounting can take up to 30-days from your move-out date. ****** also advised you that during this process, you may see charges or credits on your online portal that dont make sense, but thats just because you are seeing us make edits in real time, and the account has not been finalized yet, so that balance will likely change. As a part of our review, a late fee in the amount of $125 from 9/1 was reversed. If you have any other questions or concerns at this time, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Live in this companies home and have not had a working dishwasher for 2 months. I have been passed around, lied too, treated with such disrespect that it is disgusting. I have been told by Progress that the dishwasher is under warranty and that it needs to be looked at by GE. That takes 2 weeks each time they come out and they told me it is NOT under warranty and they can just replace it, as that is what needs to happen. The call center associates refuse to let me speak to a manager, they tell me one will call me back and none ever do. The service techs that are employeed by progress are rude, and not only laugh at me, but told me "You have hands, I am not replacing your dishwasher" I have been degraded, disrespected, and treated horrible. I have been told that if I replace it myself they will not pay me back. the mental abuse from this company is horrible. I want my dishwasher replaced ASAP

  

  Business Response

  Date: 09/15/2022

  Hi ********, thanks for reaching out. I'm sorry to hear of the issues you have experienced and for the lack of response from our team. I see that you were contacted by ***** in the local market, and that a new dishwasher was purchased for you. My notes indicate that this work was completed on 9/12. If you have any other questions or concerns at this time, please follow up with us here. Thank you. -************

  Customer Answer

  Date: 09/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential filed eviction paperwork on me after agreeing to accept Rental assistance. They charged me **** for breaking my lease but it wasnt broken. I was served with eviction paperwork and then they got paid. By that time I had moved out the property since the weekend the deputy served me. I spoke to them numerous times about THEIR ERROR and all they said was move back in but I already secured housing so why would I move back in? They are horrible to work with and they never hold themselves accountable for messing peoples lives up. Had I never got served papers because I was assured multiple times I wouldnt get evicted I wouldve never moved. I didnt willingly move so how can they charge me for breaking a lease they broke? Had they dont their part instead of throwing it off to a department that has no contact option besides email I wouldve never moved!!!!

  

  Business Response

  Date: 09/14/2022

  Hi ********, thank you for taking the time to share this feedback with us. I've shared your concerns with our accounts team and they have provided us with a timeline of updates to your account. In December '21, we see you were awarded a TRR payment for $15,050. Currently, this is the only payment that we have an award letter for. No award letter was located for the $14,381.95 received on 8/22/22, which was a requirement in order to stay out of evictions. On 6/13, you were demanded and we see that you were served on 6/29. On 7/26, our records indicate that you spoke with one of our employees to verify contact information. Our employee stated that the ************************ finally got back to us and stated that they were delivering the application. You informed us at this time that you had moved out and wanted to move forward with finding a new place to live. Because we did not receive a 60-day notice, you are being assessed early termination fees, as outlined in the demand letter and lease. Regarding any left over funds from TRR, those funds will have to be returned to the agency as you moved out two months before we received the funds. Prior to the conversation with our employee on 7/26, we do not see have any other conversations noted regarding this matter. If you have any other questions or concerns at this time, please follow up with us here. Thank you. ************

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I was fined 3 straight months for what was called "Trash can violation" with no detail. I assumed it was based on my trashcan being seen form the road. For 3 months I moved the trashcan to different places continuing to get fined $45 a month for "trashcan violation". After 3 months I finally had to file a complain with the BBB. Progress Residential contacted me and installed a gate/fence on the side of the house to hide the trashcans. However, I was still fined $45 a month for 3 months for a total of $135, never receiving a refund.Now this year I have receeived a fine for what is called "Yard violation". I have reached out to the company by phone and email and have not received a response. What is "Yard violation"? I assumed it was due to having a lot of rain that wee and the grass was abit high, like every yard in my community. I mowed the grass 2 days later when it dried up. My yard is one of the cleanest in my community. So what I now want is a refund of $135.00 for the 3 months of "trashcan violations" that Progresss Residential admittted was their responsibility by putting up a gate, and not addressing the issue for 3 months, only addressing it after I filed a complaint with the BBB. I aslo want an explanation of what "Yard violation" is and why I was fined. If they cannot give me an explanation, I want that $45 refunded as well.

  

  Business Response

  Date: 09/21/2022

  Hi *****, thanks for reaching out. I'm sorry to hear of the confusion over these HOA fines. I see that a member of our HOA team, ******, contacted you on 9/19 to ask for additional documentation regarding these violations. If you are able to please respond to ******** email, she will be happy to assist you. Thank you. ************

  Customer Answer

  Date: 09/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/09/22 I contacted Progress Residential about a home I was told to do the application and upload the fact that I housing assistance to the application who would be paying my rent in full. Apon doing the application after I sent my payment to the company which usually a back ground check is done in ***** hours how ever in 5 seconds after doing the application I was sent a denial message so I immediately contacted my back to inform them the company was a scam and took $355 off my card so I did a dispute on Sept my card hold informed me they were not doing the despute and I then contacted the rental company asking were is my refunded money and I was told they were keeping my holding money for a home I never ever was approved for or moved in after applying for their home I was approved for two other rental companies without any red flags with ***** hours. After research on the web I learned this was something this company does which is scam people and they've been on news as well. I would like to be refunded in full for my money by this company.

  

  Business Response

  Date: 09/20/2022

  Hi ********, thanks for your review. I'm sorry to hear of the issues you have experienced trying to get your refund. After sharing this matter with our accounts team, it appears there was an error when attempting to process your refund. We have created a support ticket and are in the process of fixing this error. Please expect your refund to be processed this week, at which time you will be informed via email. Please follow up with us here if you have any other questions or concerns. Thank you. ************

  Customer Answer

  Date: 09/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Darmesha Rejouir
  
   
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over from my rental property January 2022. Upon taking over from Havenbrook homes all my paperwork was transferred to Progress Residential. I was on the 1st and ******************************* which I had to do for ten months upon completing past due balance was eliminated. I completed this program June 30 2022 in which Progress emailed me to inform me. After completing the program, Progress Residential added fees to my account which included a security deposit in which I have been in house over 10 years also, they added eviction fees, late fees,attorney fees and even added fees from the government funded 1st and ******************************************************** which I have waited over 30 minutes on the phone and once they answer I kept being transferred to another line and never was able to speak to a property manager. I have emailed many times and still no response. I have been charged fees every month and threaten eviction in which they have not sent any paperwork in the mail, phones calls or even answered my questions to why all these fees were added. I have several confirmation numbers of when I was allowed to pay my rent online but after I completed the 1st and 10 program Progress Residential blocked me from paying my rent online. I have mailed the rent in which they told me to mailed to their office in Arizona and they have sent it back by ***** and told I have to pay the past due on the ledger. I am angry because this company has been very unprofessional in resolving this issue . I have copies of my bank statements showing my rent has been paid and I have proof of the letter from the 1st and 10 program in which Progress Residential lied and said I wasn't on with their company yet they emailed me showing I completes the program. All these issues began after I completed the government funded 1st and 10 program.

  

  Business Response

  Date: 10/07/2022

   Weve determined that there are $414 in late fees and $1,121,07 in 1st and 10 credits to provide to the resident, totaling $1,535.07. However, the resident is still in evictions and has a total balance of $8273.88. Less the credits, the remaining balance would be $6738.81 which needs to be paid in order to cancel the eviction. Our collections team is contacting the resident to share these updates and determine next steps. 
  

  Customer Answer

  Date: 10/08/2022

  We have proof from bank drafts and confirmation numbers from their site besides who doesn't pay rent in 6months. God will handle all this in ***** name

  

  Business Response

  Date: 10/14/2022

  Hi *****, thanks for your response. My records indicate that you were contacted by *********, a member of our collections team on 9/21. ********* left a voicemail for you with her direct contact information but never received a response. Please follow-up with ********* for the most prompt service. I've also asked her to reach out to you again to see how we can best assist at this time. Thank you. ************

  Customer Answer

  Date: 10/18/2022

  I spoke with her but there was no resolution to why the charges are placed on the account. This question has been asked for the past few months and Progress Residential has yet to explain qhy there are extra charges totally over 10, 000. Progress Residential did not explain why they are making charges from the 1st and 10 program that was designed to eliminate the **** from havenbrook homes. This program was completed June 30 2022 and yet Progress Residential added eviction fees along with other fees to my account after completing the 1st and 10 program which is funded by the government. 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house in April of 2020. I love the home and the area that I live. Everything was going great no complaints until August. On the 2nd of August I was ready to make a rental payment, I went to website and there was a problem with me making a payment. It was after hours so I decided that I would just call in the morning. The next day August 3rd, I reached out to the Progress customer service number to see why this issue was occurring. I was told on that they did not know why this was happening and that I should call back later in the day. I continued to call everyday until the 7th when I was given a **** number and told to pay it this way. By now I was charged $125 plus rent. The **** locations that I went to all said that my account had not been activated in the **** system. Called Progress to tell them what was going on and they told me to send a money order which I did immediately. But I was not informed that an additional charge of $40 that would be posted the next day. The next 3 weeks I checked my portal and called customer service to see if they received the payment and being told they had not received the payment. On August 17th I was served with court papers that I was told was not in their system. On August 27th I received the money order back with a letter saying they weren't accepting my payment. I called when I got the money order back, I called & was told to cash the money order in and take the payment back to the *** with a new number. All **** locations told me that the account could not be found. I am still getting the run around from everyone I speak to about why none of the **** are being accepted and why I am unable to pay my rent. I have accumulated more than $500 in fees and costs for something that is not my fault and think that they should be waived. I have tried to resolve this issue with the company everyday for the past 2 months. I can't sleep and do not feel comfortable in my home thinking that I can be made to leave anytime.

  

  Business Response

  Date: 09/12/2022

  Hi ********, thanks for sharing this feedback with us. Our corporate security team determined there was an issue with your account. You should have received a notice from that team with information to follow-up if you have additional questions. No further information will be provided via this channel. Thank you. ************

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My a. Unit went out 2 days ago and I field an emergency maintenance request. Its 83 in home and 120 outside. I have filed multiple claims and called 5 times with no call from technician. They have dont nothing to resolve this matter or make sure we are safe in our because they ac is broke.

  

  Business Response

  Date: 09/07/2022

  Hi *****, thanks for reaching out. I see that a vendor was able to come out to the home today. I see that they found a bad power switch which was replaced, and the power to the ** unit is now back on and cooling. Please follow up with us here if you have any other questions or concerns. Thank you. ************

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Progress Residential (PR) a foreign LLC, is the management company for ******************************* rented by ************************************ from 2/1/21 until 2/1/22. The home was vacated and keys were returned on 1/31/22. A final walk-through was done at 8 a.m. on 2/1/22. ********************************* and I, each a POA for *****, were present at the walk-through. Only a broken blind broken by the dog ($300 nonrefundable pet deposit for damage). On 1/31/22, ***** emailed a request for the return of her deposit & included her forwarding address.Per ******* law, ARS 33-1321, ***** met the requirements to have her deposit returned within the statutory 14-business day period. PR did not meet the deadline. Move out was 2/1. By law, the check had to be written and mailed by 2/22. On 2/23, already a day past due, I, as POA, received a letter stating a check would be mailed the following day. Additionally, the letter was accompanied by an invoice citing 15 inaccurate/fraudulent charges plus taxes which were immediately disputed. A check for less than half the amount due wasnt written until 2/24 & not mailed until 2/25. In response to the dispute, PR sent an online form to sign stating the charges would be reversed if I signed a settlement and a released PR from any further liabilities. I refused to sign due to unresolved prior disputed overcharges totaling approximately $1500 including not returning $227 utility overcharge. PR cannot place a restriction on return of the security deposit in this manner. I sent certified letters on 4/4 & 4/25 demanding ****** full deposit $1840 plus 2 times the deposit ($5520) as required by ARS 33-1321. Emails were also sent to accounting, customer care, rdct and ***********************. No response. On 7/22 certified sent. Aug 9 response ignoring issue.PR is a predatory company using fraudulent tactics to bilk money from its tenants. Two FB sites detail their unscrupulous methods. Victims of PR (9.0K **** **** Class **************** (2.1K ****. They must be stopped!

  

  Business Response

  Date: 11/28/2022

  Our records indicate that the resident refund check was cashed on 10/3/22