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Business Profile

Real Estate Rentals

Progress Residential Property Manager LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progress Residential Property Manager LLC has 22 locations, listed below.

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    Customer Complaints Summary

    • 1,133 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of this year I was told about a company called progress Rental I had a house a couple of houses approved through them. There was always an issue with something in the homes I choose. I moved from ********* to ****** that House was not ready when I got here I actually had to go to the office and say hey this house is not ready My children and I spent 3 1/2 weeks homeless living in a hotel that my brother had to pay for mustve had to sit all the moving truck for days and days and days that I have to pay extra for that she do this Alysha who I spoke to the supervisor she do all of this and she didnt care she kept playing around with the house is kept giving me the runaround kept giving me different excuses as to why this house with the radio that house I chose was ready they even gave one of the houses I chose to someone else because she didnt put the proper paperwork in when I specifically told her which house I would it she played a lot of games and did a lot of things to make sure that we were homeless at a hotel I canceled the application and asked for my deposit back they agreed to give me my deposit back I have the emails and text messages and I still have yet to see It and I keep asking alesha what is going on with it and Im not getting an a** rest of what Im gonna get myself my refund from Them at all I keep getting is games so that is why Ive contacted you guys Ive also got a contact the *** as well because I have his number but this is ridiculous its been over a month and I still havent got the $250 back Im tired of asking of tired of calling you every time I call the ignore me or she ignores me. This company has cost me thousands and thousands of dollars we were literally homeless we had a Food each other that they knew I was coming from a different state they knew when I was coming and they played me for my time. I was promised multiple days where I would be able to move in to a home they were never ready was always excuse $250 is owed

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company had a townhome listed as available to rent on ***********, that my clients and I separately drove over an hour to see. When we got there, there was no lockbox on the door, and I called the company to find out that it was rented. They could have easily adjusted this in showing time, so that we didn't waste our time and $ on gas, and offered very little apology for their error.

      Business Response

      Date: 08/01/2022

      Hi ***, thank you for taking the time to share this feedback with us. I'm very sorry to hear of the inconvenience that you and your clients faced when attempting to tour one of our homes, and that the *********** platform was not providing the most up-to-date information. For future reference, the homes listed on our website are always current, and are removed from public listings the moment that an application is submitted. I will be sure to share your feedback with our leasing team to ensure that timely updates are being provided to ***********. Thank you again for reaching out, and we hope you have a nice day. Rich M.

    • Initial Complaint

      Date:07/18/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/1/22 I moved out of ***************************************************************** I made a video just incase they tried something. I had the yard work done on 5/5/22 for ****** The men who done the work only gave me a card with the amount paid. I also had the carpet cleaned with receipt. I was told by the walk through guy for Progress that the drywall damage shouldn't be anymore then 15 to 20 dollars each from 3 TVs being mounted. I was also told they would look at how long I've lived in the home. After loosing family member to covid, I fell on hard times. I owed ***** in back rent and utilities. On 6/4/22 The **************** paid Progress over ******** They also paid the rent for July I'm on full disability how can this company be so dishonest ? Why can the be held accountable to do the right thing. They owe me my deposit and I want it back with interest. The stress from this company is truly evil!On 7/7/22 I received a VIOLATION NOTICE for Trailers and vehicles! remember I moved out 6/1/22 the stress continues. Is this not a case of FRAUD ? please help.

      Business Response

      Date: 07/25/2022

      Hi ******, thank you for sharing this feedback with us. I'm sorry to hear of the difficulty in getting you your refund. I see that our team has reviewed this case and that we will be refunding the overpayment of your rental assistance in the total of $2,543.18. This refund will be sent to you at *******************************************************. If you have any other questions or concerns, please follow up with ** here. Thank you. Rich M.

      Customer Answer

      Date: 07/25/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

      20251 ******************************************************************* 85308

       


    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The air conditioning is not working in our rental home that we rent from Progress Residential. Under Progress's website it states that if the temperature in your home is above 85 degrees then it is an emergency service that is suppose to be handled immediately. I have called the emergency number three times and they keep telling me the same thing, that someone will call in a couple minutes to come out, and nobody calls. This has been going on for 3 days now.

      Business Response

      Date: 07/28/2022

      Hi ******** thanks for taking the time to reach out. I've taken the time to escalate this matter to our local team. I see that as of 7/26, you cancelled the work order that was scheduled to service your AC because the unit began working. If you have any other questions or concerns, please follow up with us here. Thank you. Rich M.

    Progress Residential Property Manager LLC is BBB Accredited.

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