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Business Profile

Video Game Dealers

CDKeys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email is being used to create an account that I didnt not make. I was unaware of the company till I received an email letting me know I had joined.

  • Initial Complaint

    Date:04/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cdkeys.com said the wouldnt refund my money because the cd key was already redeemed thats not right at all it want work with my computer 04/27/2025

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So Ive been doing business with them for months and they were great every single time everything worked and everything never had a problem now Iget a code in the mail for an Xbox to subscription that I ordered and it says the code cannot be redeemed due to the code already being redeemed, and they refuse to give me a refund. They refuse to give me a new code. They wont doanything to help me out with it. All I want is a refund now and I dont wanna do business with them ever again they gave me a faulty code and now they refuse to help me with my refund thats not right and Ive been telling him thats not right. All I want is my money back.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sold me a digital key, claimed it wasn't in stock and they didn't know if it would be, and then refused to honor the price they sold it to me for. They told me to buy it again after it went in stock. They then immediately restocked it at a much higher price. Currently they are ingoring my inquiries to purchase it at the original agreed upon price

  • Initial Complaint

    Date:03/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 1 year Xbox Live membership from them and received a code for the wrong region. I am located in the *** and they gave me a code for ******. Therefore, I am unable to redeem the code to have the membership that I paid for. So far, customer service has been useless and I have been scammed out of $42.

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sells codes to redeem for digital products like video games and subscription services. They have sold me an invalid code for the second time and have not yet offered a refund despite my continued attempts with customer service since February 23rd, 2025. Full details below.On November 25th, 2024, I spent $27.99 on a code for 3 months of Xbox Game Pass. When I attempted to redeem that code on November 30th, it was invalid. After several messages back and forth with customer service, on December 8th, they refunded my purchase as a gift card for their business (even though the original purchase was made with ******.) That same day, I used that gift card (and an additional $2.02 through ******) to purchase the same product: 3 months of Xbox Game Pass.When I tried to redeem this code on February 23rd, 2025, it was invalid. I have been attempting to resolve this issue with customer service since that day, including following their instructions and multiple requests for screenshots of my purchase history on Xbox proving that I have not redeemed the key. The most recent response I received was on March 3rd.I have emails and receipts for all transactions and conversations listed above.

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Xbox live for my daughter and received a fake code and they refuse to refund my money for the fake codes

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a digital purchase from their website on February 21, 2025 for a 3 month subscription to Xbox GamePass. Upon receiving the code to claim that subscription thru ************** I entered it in and was told the code was for the wrong region. I then went back to ****** website to try and resolve the issue through their support page and followed the steps they recommended which did not work for me. My next step was to contact them through a support request at which time they told me to do something I had already explained I tried to do. When I submitted a second support request requesting a refund they recommended I try the same steps I had already tried and they told me to do before. Upon a second refund request they claim they have escalated the issue but I still have not received a response pertaining to getting a refund.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was February 24, 2025. The amount of money is $1.59. The business, called CDKeys.com, committed to provide me with a Steam key for a PC game. The key they provided me to activate the game on Steam did not work. The game was supposed to be available WorldWide, but ***** rejected this product key. CDKeys.com would not provide me a refund and instead asked me for a lot of personal account information from my Steam account. I have a suspicion that this CDKeys.com is nothing more than a scam website. No, this issue does not involve advertising.

  • Initial Complaint

    Date:02/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/6/25 I paid CDkeys.com $65.68 for 2 games -kingdom come deliverance gold edition pre order and killer frequency. When purchasing these, it too a lot longer than normal and the transaction went through on my end but on the website it explained that there was a processing issue and I did not receive the games I paid ****** money is gone and pending from my card but I have no games.Ive tried multiple attempts at asking for assistance opening tickets and requests and have had little to no replies or feedback from anyone on the team. Its been absolutely quiet for 2 days now with no responses.

CDKeys.com is NOT a BBB Accredited Business.

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