We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Video Game Dealers

CDKeys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a voucher from them for PlayStation and immediately upon trying to use it they voucher did not work. I reached out to support and they said it was due to something on PlayStation end with a migration but the voucher shows active on their end and unused and to wait until that was completed. After the migration was completed I tried my voucher again and now its showing that it has been used. Their last email on 5/14/22 told me to try reporting it with PlayStation so this time I went through them to see if they could assist. They said the voucher has been used but not under my account and to send in proof of purchase and they will investigate. Once I sent in the proof of purchase they stated that since I bought my voucher through an online reseller they cannot investigate it and to reach back out to them. So I reached out to CDkeys again and they are trying to say its not their problem and that it must have been used. Conveniently this all occurred after 60 days after purchase so I cannot dispute the charge with my bank so Im out of money and dont have what I purchased. Given how long they made me go through this whole process I feel like they sold me an invalid voucher and made me continue to wait until outside the dispute window. I tried to resolve with them but they have not responded to my most recent email so now reaching out for assistance.

  • Initial Complaint

    Date:06/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18th, 2022 I purchased 4 downloadable codes each for 12 months of PlayStation Plus through CDKeys.I immediately recieved the codes and attempted to redeem them but received error codes on each noting that the codes are Invalid and have already been used. I never used any of the codes. The 4 codes delivered to me never worked. The total cost of those codes $242.36. CD keys would not refund or replace the codes citing that they were valid when delivered even though they were never redeemable. They are fraudulently keeping my money.

  • Initial Complaint

    Date:06/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a code to redeem a Playstation Plus subscription for a year. However, in order to attempt to use the code, I had to access the one they provided. The code I received did not work- the system told me that code had already been used. I have requested a refund two times for this issue, however, the first message I received asked for specific pieces of evidence. Which I provided and the second response I received stated I could not receive a refund because I accessed the code. Of course I accessed the code to try and use it. I escalated it to PayPal and PayPal denied, saying 'the item was delivered' . Not disputing that. An already used and worthless code was delivered.Attaching the messsage I received when trying to use the code. Also attaching a partial credit card statement showing my payment to cdkeys, and also the amount I ended up paying to **** to get a working code for the system.Thank you

CDKeys.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.