Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the service to find recruits and was not having any luck, so I requested to cancel my subscription on Feb. 28 2025 (ending march 31 2025) I was charged the full monthly fee on April 2, 2025 even though I had received confirmation that my account was closed on March 24, 2025. I have been trying since then to receive a refund and have gotten the runaround. On May 16, I received and email saying that to process my refund I would have give them my payment information and a "hold would appear for ***** and then fall off and my refund would be processed in 3-5 days. It has been more than a week since this happened and I have not been refunded and the "hold" charge still appears on my account.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled their service effective 3-12-25. They are still trying to bill us, and they keep getting denied. I have tried calling them and have not been successful in getting this resolved. I have email them and have not gotten a response back that they will stop trying to charge the credit card.

  Business Response

  Date: 03/25/2025

  We sincerely apologize for any confusion or frustration caused by the recent billing notification you received. Please rest assured that this is an automated part of our system, and the notification was sent in error.
  Your request has already been handled, and there is no further action needed from your side. Consider this email as confirmation that everything has been resolved.
  If you have any other questions or concerns, feel free to reach out to us at *********************************** and our team will be happy to assist you.
  Thank you for your understanding, and we appreciate your patience.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Hirey and never found any potential hires for my business. I asked to be removed from their services and they are still attempting to bill me for another year:$999.00 payment to Hirey was unsuccessful We attempted to charge your **** ending in for your Hirey subscription again, but were unsuccessful. Please update your billing information to continue your subscription.This was yesterday, March 12 after 4 attempts at having them stop services. They simply refuse to stop trying to bill me

  Business Response

  Date: 03/25/2025

  We sincerely apologize for any confusion or frustration caused by the recent billing notification you received. Please rest assured that this is an automated part of our system, and the notification was sent in error.
  Your request has already been handled, and there is no further action needed from your side. Consider this email as confirmation that everything has been resolved.
  If you have any other questions or concerns, feel free to reach out to us at *********************************** and our team will be happy to assist you.
  Thank you for your understanding, and we appreciate your patience.

  Customer Answer

  Date: 03/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After speaking with Hirey we decided to use them to try to find some licensed Property and Casualty people looking for jobs. Within two days I could tell that none of the people they sent me had their license and the quality of people sent was in the toilet. So I asked for a refund when I was on the phone with them. They disregarded it and multiple times sent emails to me saying they were working on it. Today they sent me an email saying I would have to sign up again and pay $499 to reactivate my account so they could give me my money back. This is a total scam. They need to refund my money. They never provided what they said they would and wouldn't cancel and refund it to me in a timely manner.

  Business Response

  Date: 02/18/2025

  We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand your concerns and appreciate you taking the time to share your experience.
  Please rest assured that we will never ask for money in exchange for a refund, as clearly outlined in our Terms and Service disclosure. This is not our policy, and we are committed to resolving your case fairly.
  For immediate assistance, we kindly ask that you reach out to our support team at *********************************** Were dedicated to addressing your concerns and will ensure your case is reviewed promptly.
  Again, we apologize for any frustration caused, and we appreciate the opportunity to make things right in accordance to our policy.

  Customer Answer

  Date: 02/19/2025

  As you can see from all the emails that I origionally attached I was already in contact with the people you said I should contact.  So no this is not a good solution!

  Business Response

  Date: 02/25/2025

  We deeply apologize for any inconvenience or frustration this situation may have caused you. Please be assured that we will never require any payment for a refund, as outlined in our Terms and Service. This is not our practice, and we are fully committed to resolving your issue both fairly and swiftly. For immediate support, we kindly ask that you contact our team at *********************************** Our team is ready to address your concerns and ensure your case is reviewed as quickly as possible. One of our escalation managers will call you within the day, please keep your lines open.

  Customer Answer

  Date: 02/25/2025

  That is the same response word for word as before!  And I even tried to email them again and still nothing!!!

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my first interaction was promised seven day trial so I could see what this company has to offer before paying any money. When I tried to log into the app, it said account banned. The person I was speaking with said that this was due to me having already used the free trial which I had not. So I told them I no longer needed their services. A couple months later I was contacted again and I explained my situation to that person and they said that they had no problem issuing me the free trial and so I sat on another presentation to be told afterwards that I already used my free trial so there isn’t one so then I told them Not to contact me anymore. I wasn’t going to use their service. Again recently I was contacted and I explained my situation to this person and they got me in front of a different Director in the customer retention department instead of from the sales department. This person promised to give me the free trial and said they sent an email to the tech department to make it happen. The next day, I asked why no one was getting back to me and they said they were told no I could in fact not have the free trial. I asked for them to remove all my information from their database and to never contact me again. Since then, it’s been a week, I have been contacted by three more people asking if I need agents and I keep asking them to delete my information out of their records and to make sure that I do not get contacted again. I just want them to go away at this point and stop wasting my time.

  Business Response

  Date: 11/15/2024

  Thank you for reaching out and letting us know about this. I apologize sincerely for the oversight in contacting you after you requested to be added to our Do Not Call list. Your privacy is important to us, and we are committed to honoring all opt-out requests.
  I’ve reviewed your information to ensure that your request is fully honored in our system moving forward. You should no longer receive any further calls from us.
  Please don’t hesitate to reach out if there’s anything else we can assist you with, or if you have additional concerns. Thank you for your patience and for giving us the opportunity to address this.

  Customer Answer

  Date: 11/15/2024

  Please advise that I was contacted again last evening by Hirey. I hope to not be contacted again but also that the general public should be aware that this organization is scamming people. The reason I want to be on the do not call list is that they are using my company name and scamming people. We had to put out a company-wide message to not use Hirey and when I went into the presentations, 3 times, with 3 different sales reps, they told me my organization is using their services. This is not true. I recommend that people not give them their banking or credit card information or they WILL be scammed.

  Business Response

  Date: 01/08/2025

  We sincerely apologize for any inconvenience or misunderstanding caused by our outreach. Regarding the repeated contact you received, we had immediately added your number to our Do Not Call list to ensure that no further outreach occurs. And please rest assured that Hirey is committed to upholding the highest ethical standards, and we would never ask for banking or credit card information unless explicitly part of a legitimate transaction. If you have any further questions or would like to discuss this matter directly, please do not hesitate to reach out to us at [email protected]. We appreciate your feedback and are committed to resolving this issue promptly.

   

  Customer Answer

  Date: 01/09/2025

  Hirey has contacted me many times through social media and they often message my ******** and ********. There seems to be continuous new employees who don't understand when I tell them I've talked to someone from their company already and I do NOT want to use their services. They just don't go away. They will keep asking why and promising that it will be different this time. 

  Even after this, the process is a scam. They showed me the same "current" applicants 3 times over a year apart. The presentation is lies.

  Please beware!!

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interviewed with ***** **** and was hired but before I could receive equipment I had to pay a fee for time toggle, and software. The company was ********************, and numerous other companies. This site has so many fraudalent employer's. Wanting to send you their company checks and than turn around and send money to vendor's. I have copies of checks they wanted me to deposit. And my bank is closing my account due this. Another Person her Company is called ******************** and the recruiter wanted me to give her money out of my account. I have lost over $1500.00. In scams for online employment please look into this Hirey App so innocent people do not lose their finances.

  Business Response

  Date: 11/07/2024

  Were sorry to hear about your experience and take reports of fraudulent activity very seriously. Wed like to coordinate with you to investigate this matter thoroughly. Please reach out to our support team at ********************************** so we can gather additional details and take appropriate action.
  

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fake job ads have been placed using our company's stolen information and logo on a website called **************************. We are getting numerous phone calls and emails (starting 10/21/24) from job applicants who have been in contact with the scammers wondering if the job posting was legitimate. We have screenshots from their communications on the ************************** website, as well as screenshots of the fake virtual interviews that were conducted on ********* Teams. The scammers conduct fake interviews, extend a fake job offer, then have the applicants fill out "hiring paperwork" that discloses their personal and banking information for "payroll". We have no idea how many people have sent these scammers their sensitive information. We have contacted ************************** about removing the fake ads, and they have been less than helpful. The ad is still up four days after we reported it to them and requested it be taken down. Please look into the website **************************. I have found a ton of bad reviews from them online, and it seems to be a hotspot for scammers. We have also filed a fraud report with the ***.

  Business Response

  Date: 10/31/2024

  Thank you for reaching out to us regarding your concerns. We take any claims of improper use of company information very seriously, and we appreciate you bringing this to our attention.
  We want to assure you that our company has not used your information in any way, and we are committed to maintaining the highest ethical standards in all our operations. We understand how important this matter is and would like to investigate further to clarify any misunderstandings.
  Please provide us with any specific details or examples you may have, so we can address this matter appropriately. We value your feedback and want to ensure that all concerns are resolved swiftly.
  Thank you for your understanding, and we look forward to hearing from you soon. Kindly email us at **********************************

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not use them. The reality was nothing as promised. There was zero response to the emails or any contact information they provided. They sent only very unqualified candidates in completely different fields from ours. They sent auto mechanics for banking jobs. There was no option to ask or sort for qualifying information. Dont believe any response they give here.

  Business Response

  Date: 10/23/2024

  
  I appreciate you bringing this to our attention. Im truly sorry to hear about your experience and the challenges you faced with our service.
  To assist you further with your request, could you please provide any relevant documentation related to your case? Or email us at **********************************

• Initial Complaint

  Date:09/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calls and texts to legitimate business owners In Checking their profile, they are considered SCAMMERS by Consumers and BBB.Flag them to consumers in other ways,Caution remarks on LinkedIn, something??The video session Meet Video Their contact number is ************

  Business Response

  Date: 10/13/2024

  We appreciate you sharing your concerns about the calls and texts you’ve been receiving. We want to assure you that we are a legitimate business. We will take this matter seriously and will investigate the behavior of the representative involved.
  If you have any doubts about our company and product, please directly contact [email protected]. Thanks.
  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hirey represented contacted me offering recruiting services for hiring for my business. They claimed to have pre-screened all candidates and confirmed that the potential candidate is specifically seeking the type of employment I offer. That is not at all what they do. Hirey did not prescreen the candidates, as a matter of fact I was running into "candidates" that are using Hirey as a dating site. Not a single qualified candidate came from their supposed talent pool.

  Business Response

  Date: 09/19/2024

  Thank you for taking the time to provide feedback. We're sorry to hear about the challenges youve experienced with our service. Rest assured, we are investigating the matter to see what happened. Please feel free to share any additional information with us at *********************************** Your satisfaction is our top priority.

  Customer Answer

  Date: 09/20/2024

  The response from the company for me to deal directly with them is not satisfactory. I tried that before I came to the BBB. The company did nothing to remedy the issue. I had offered multiple solutions to my then account manager and was advised that they were unable to do anything further and basically to deal with it. I have since found that that particular individual is no longer with the company. Another person from the company reached out to me through ******** and when I provided him information regarding my experience, he apologized and continued to try to get me to pay for an account. I explained the situation again and have not heard from him since. I am simply requesting a refund of the $999 since their site turned out a couple of dating invites and frankly what I consider to be a bunch of fake profiles.

  Business Response

  Date: 09/30/2024

  Thank you for your feedback regarding our services. I sincerely apologize for the challenges and negative experienced with our services. We are committed to addressing this issue swiftly and implementing improvements. Weve been attempting to communicate with you to ensure we provide the best possible solution. If you need assistance in finding qualified candidates, please dont hesitate to reach out. You can also send any additional information to *********************************** Your satisfaction is our highest priority.