Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to utilize the Hirey app to help me find qualified applicants for my business Feb. 9, 2024. I was promised hundreds of qualified applicants a month and to date have received very few much, Most of them are fresh out of high school with no skill sets.I was also told that with the *** service I would receive excellent customer support and yet I have asked for a call for the past 2 weeks and heard nothing.I was told by my manager that he is receiving prescreened qualified applicants and has hired several as a *** but that service is not being applied equally to all *** clients.I want my $999 back because this company does not keep it's promises and is discriminatory in the practice of actively screening candidates for some *** members and not other *** members.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempting to work with Hirey is the biggest mistake you can make. At the start of this month, we has set up a recruiter account charged at hundreds and sometimes thousands of dollars. We were promised up to ********* candidates per day and when we tried to do anything, the website and app were very glitchy and no employee would help. This was just a side thing as the larger issue is all the candidates that showed up were THOUSANDS of miles away. Instead of fixing these issues and working with us, the account manager **** told us to just send an email asking for cancellation. When we did so, we received a call asking us to stay with the company and that they can give us *********************************************** site. Why would we trust you after you have given us nothing? They have sent us an email saying we will get the refund, but I am skeptical and anticipating that we might need to dispute the charges.

  Business Response

  Date: 09/16/2024

  We're sorry to hear about the difficulties you faced with our platform. Your feedback is important to us, and were reviewing your case to understand the issues with the app and candidate distance.
  
  Please contact us directly at ********************************** with the details of your issue so that we may try to resolve it. 
  
  Thank you for your patience,
  
  The Hirey Team

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/2023 I signed up for their recruiting service. I was promised they would screen and setup interview through Zoom with 5 potential candidates. I gave them all my requirements including that I needed people who were local to ******** Buckeye as I have a private tutoring service. The first interview was with a gentlemen in *********, obviously not local. Immediately emailed them and advised I need people in the Phoenix area at least. Next 3 or 4 interviews no showed the Zoom call. Advised them that their service wasn't working and I no longer wanted to continue to waste my time waiting for interview that were not going to show. They asked me to work with them and they would set up more quality leads and confirm their attendance. 3 more no shows. I called again said I was done and they begged me to try 1 more. I said fine. That person did show but had no interest in the job I was offering. He wasn't even sure why the set up the interview. I emailed again said I was done and to cancel my subscription. Nov 6th roles around and they charge me $499 for a monthly subscription. I reached out to all the contacts I had upset that they did not cancel. Called their support line asked to speak with a manager, was told they couldn't transfer me I could only send an email. Emailed all the email correspondence from the previous 2 months. Have called every day to find out what is going on. No response until after I reached out to my bank to deny the charges.

  Business Response

  Date: 11/14/2023

  I sincerely apologize for the inconvenience and frustration you've experienced with our recruiting service. It is disheartening to hear that our efforts did not align with your expectations, and I regret any miscommunication or lapses in service. I want to assure you that your concerns have been taken seriously, and we have initiated a thorough review of our processes to prevent such issues in the future. Additionally, I understand the financial discrepancy you mentioned, and I want to assure you that we have refunded the amount in question. We deeply value your feedback and are committed to making the necessary improvements. If you have further concerns or would like to discuss this matter further, please feel free to reach out directly.

  Customer Answer

  Date: 11/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1, 2023 I signed up for the "Quick Hirey" program to help with recruiting for my company. I paid $249 and was promised the following:-$250.00 (30) day interchangeable ad space on the Hirey platform -1 Job Slot with emphasis on pipelining for qualified Restoration professionals -Daily 100 chats, 100 search chats -(5) complementary in person interviews (our staff will source for qualified Restoration professionals and set up in person interviews for you per your requirements).-Month to month with no long term commitments. I was to meet with ******** to go over the job descriptions and next steps. She did not attend the scheduled meeting, nor did she reach out to me. On September 18, 2023, I emailed asking for answers and did not receive a response. On September 21st, 2023 I emailed and called ********, my account manager ******, and the support line with no answers. In my email - I threatened to report them to the BBB and of course someone from the support line called me about an hour after my email and tried to offer me a "free month". We had already hired 3 employees outside of this app so at this point, I was entirely annoyed and frustrated. I asked for a refund and that was processed within the next few days.I thought I was going to be done with this company until I realized after receiving an email from them regarding new messages from candidates. Come to find out they have posted a job ad without our permission. Stole the description straight from another recruiting website. Also, this position is not an open role at our company. This is completely absurd and unlawful. They are pretending to represent our company and this could be liable for many issues. Hirey, you need to figure out a way to do BETTER BUSINESS.

  Business Response

  Date: 11/14/2023

  I appreciate you bringing your concerns to our attention, and I want to extend my sincere apologies for the frustrating experience you encountered. Your feedback is invaluable, and I want to assure you that we take these matters seriously.

  I am deeply sorry for the miscommunication and inconvenience caused by the lapse in our service, including the missed meeting with ******** and the subsequent delay in responses. This falls short of the standards we strive to maintain, and I want to assure you that corrective actions have been taken to prevent such incidents in the future.
  We are committed to being a reliable job board, connecting job seekers with active opportunities from our clients, and we are working diligently to rectify this situation. We want to express our sincere apologies for the misunderstanding and your reference of the unauthorized job posting and the inappropriate use of content, which is not reflective of our principles.

  I am grateful for your understanding and patience during this process. Your trust is paramount, and we are committed to rectifying these errors and providing a much-improved experience moving forward.If there's anything specific you would like to discuss or clarify, please feel free to reach out directly. We value your partnership and appreciate your contribution to helping us enhance our services.

  Customer Answer

  Date: 11/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Alexa Cava
  
   
  

  Customer Answer

  Date: 12/21/2023

  
  
  
  Hello!
  
  This business has not kept their agreement and has posted a job advertisement on our behalf without our permission. We would like to re-open this complaint.
  
  Please see attached email that was sent to our main business email, and the job description can be seen at this link: **************************************************************;
  This position is not an open position and we have asked them to stop doing this and they continue to harass our managers to get them to buy into this "service". 
  
  Please feel free to contact me on my cell phone to discuss further if necessary.
  
  Thank you kindly,
  Alexa
  
  *******************
  
  Office Manager
  
  ****************************
  
  Office: ********************
  
  Cell: ************

  Business Response

  Date: 09/10/2024

  Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration youve experienced. At Hirey, we strive to offer the best possible service, and its clear we fell short in your case.
  After reviewing your account and the situation youve described, wed like to address your concerns:
  Refund: We have confirmed that your refund of $249 was already processed as promised. Please rest assured that no further charges have been or will be applied to your account.
  Job Ad Posting: Regarding the job ad that was posted without your explicit permission, we want to clarify that this was done solely to help you attract more qualified candidates, with no additional cost to you. Our goal was to assist you in finding the right talent as efficiently as possible. However, we understand that the position was no longer open, and we apologize for not verifying this before proceeding. Please note, we do not promote positions that have been closed on our platform or send candidates for roles that are no longer active. If a job has been filled or closed, we make sure to stop all promotions immediately upon notification.
  We have already removed the ad in question and have ensured that no further candidates will be contacted for this position. We value your business and want to ensure this type of issue does not happen again. If you have any additional concerns or questions, please feel free to reach out to us directly.
  Thank you again for your feedback. We are committed to doing better and learning from this experience.

  Customer Answer

  Date: 09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Alexa Cava
  
   
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not stop with the harassing phone calls. We contacted them about 6 months ago to research their hiring platform and decided it was not a god fit for us. Since then, we have received roughly 5 calls a day from them trying to sell their product. We have asked on multiple occasions to be taken off of their call list and none of our requests have been respected. There is not a chance in h*** that I would ever do business with this company after their blatant disrespect of our wishes.

  Business Response

  Date: 11/14/2023

  I sincerely apologize for the inconvenience and frustration caused by the repeated phone calls. Your feedback is invaluable to us, and I want to assure you that we take this matter seriously. I appreciate your patience and understand your decision not to engage with our services. Please accept my sincere apologies for any disruption caused by our calls. I want to inform you that your number has been immediately added to our 'Do Not Call' list, and you will no longer receive any calls from us. Your satisfaction is of the utmost importance to us, and we have taken aggressive measures to rectify this situation. If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us directly. Thank you for bringing this to our attention.

• Initial Complaint

  Date:10/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization keeps harassing my place of work AND my personal phone. I have asked multiple times to be on the national DNC list and for them to stop calling. I even spoke to the manager of the company hoping the issue gets resolved. They call multiple times per day even though I have requested multiple time for them to stop calling.

  Business Response

  Date: 09/10/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the repeated calls youve received, both to your workplace and personal phone. We understand how frustrating this must have been, and we regret any inconvenience caused.

  Please be assured that your number has now been added to our Do Not Call (DNC) list. You should not receive any further calls from us. If, for any reason, you are contacted again, please let us know immediately, and we will take swift action to resolve the issue.

  We are committed to respecting your request and ensuring that this does not happen again.