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Business Profile

Collections Agencies

Progressive Financial Services, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Progressive Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Financial Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've sent 3 money orders to progressive, hand delivered payment cancelled the insurance then they wanna cash the money orders but only repay one. As a refund

    • Initial Complaint

      Date:01/08/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 1 2022, ********************* used my car to get me groceries as i was sick. Leaving the establishment, he had a fender ****** with another car. There was no ticket, no points and FL is a no fault state. A claim was filed and I was contacted by progressive. We spoke about the issue and the rep asked if I'd like to add ***** to my insurance in case he needs to use the car again in the future. I agreed. The rep never mentioned how much that would be. I later find out that it would increase my premium $5,000. I called to confirm and was told this was true and my next payment would be $*****. I can't afford that so I asked if I could cancel. I was told to be sure to get coverage first so that there is no gap and then call to cancel. I did as was instructed. When i called to cancel, i was told that I still had to pay the *****. I was not informed that if I cancel, id still have to pay $*****. If I'd known that, why would I pay over $500 to AAA and then pay $***** Progressive? I would have just stayed with Progressive. It's not fair, I was never properly informed of anything and I know they record calls so they can verify what I am saying is true.

    • Initial Complaint

      Date:11/25/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice that I have a collection from PROGRESSIVE IN on my credit report. It says it was opened on 10/04/2021 for $0.00 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

    Progressive Financial Services, Inc. is NOT a BBB Accredited Business.

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