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Business Profile

Online Car Dealers

Carvana LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carvana LLC has 35 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 2,077 Customer Reviews

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    Review Details

    • Robin H

      Date: 05/07/2025

      Please do not ever buy a car from Carvana. We purchased a 2019 Infiniti Q60 for the first time. It will be the last time I ever buy from them again. The car has a number of major issues.

    • David H

      Date: 05/07/2025

      This company is terrible. They lie about the 150 point inspection. The vehicles are awful.

    • Christan F

      Date: 05/07/2025

      I really wish I had found these reviews before giving them any money. The just took $500 of my money. It seemed like the whole process was going great. There was one last task to do and I was on the phone with them and I know they verified this "task" because my husband's boss called while I was still on hold to let me know he spoke to them and that I was all set... for the carvana guy to come back on and abruptly tell me they couldn't continue with the sale and hung up on me. I call back and they hang up and won't tell me anything. They need to be sued.

    • Brooks B

      Date: 05/07/2025

      dont do it whatever you do Carvana is not the way they changed the deal and keep your money for 20 days after they change the deal they say no down payment you put $1000 down they come back and tell you they need more money after you pay them. Its just like a scam.

    • Aaron A

      Date: 05/06/2025

      Very shady business practices. I was sold a truck that did not make it home before the engine set codes. I call the service department about it. I took it to the recommended shop. I decided to use the 7-day grantee. So, I swapped out the truck for a different truck. The day of delivery I was called and told that the truck could not be sold due to mechanical issues. I picked out a third truck and had to add more money for the down payment. I was denied financing and two hours later they took the extra money out of my account. I've been on the phone daily for three weeks trying to get my money back. STAY AWAY FROM CARVANA!

    • Re C

      Date: 05/06/2025

      The vehicle I picked out and got delivered had rust underneath, not safe to drive and cant believe they sold it. The next vehicle has been smoked in and smells awful. I would never use Carvana again.

    • Jeremy C

      Date: 05/06/2025

      Do not buy they will take a big deposit for your down payment once they receive it they will call and tell you you aint financed and then take over a month to refund would not recommend this business very poor service !!

    • Myla H

      Date: 05/04/2025

      I will never try to buy from carvana again, the stupid shipping fee doesnt come back to you but they wont tell you if you need a co-signer or any extra information till a day AFTER you purchase the car. i had to cancel my order and i dont know when or if ill get the money i paid back but im so upset. apparently i dont make enough to get the car and that probably my fault for not checking to see what was the best option for me but carvana also doesnt give you this information till after the purchase and shipping fee has been paid. Im so upset about this because I need a new car bad and now I have to wait even longer to get a new car because of this. If i were you, NEVER go through Carvana to buy a car because they do have hidden fees and do not tell you any of the important things till after the purchase has been made, I hate you Carvana!

    • Grigory A

      Date: 05/03/2025

      I'm seeing all these horrible 1 star reviews. That is crazy. My experience was very good. I've done a very thorough research on the vehicle ******* Altima 2022sr) I wanted, applied & got approved! Delivery driver **** arrived 5 days later, was very polite and helpful. I test drove the car, it was good! Went to my mechanic and he checked it thoroughly, changed the oil and front tires. The only problem was when they ripped the tints off windows, the glue around was preventing windows from going up and down smoothly, so I had to take it to a special glass shop where they carefully removed all of the remaining adhesive. Cost me $80 bucks. Now its smooth. Overall I would give Carvana a solid 4.5 stars. 100% truth, 100% my experience!)) Make sure you do a very thorough research for the vehicle by Vin. Make and model, production year, assembly location, etc; Its very important.

    • Brian F

      Date: 05/03/2025

      Deceptive business practices, customer service provides conflicting information, gives you the run around, refuses to provide documentation, will not provide legal information. Days 10 to 15 days to return money on order canceled within 15 minutes of order. Has been 20 business days, still no return of funds.

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