Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana, LLC

  63 Pierce Rd Winder, GA 30680-7280

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  Carvana Philadelphia

  1043 N Front St Philadelphia, PA 19123-1704

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  Carvana LLC

  5435 N Loop 1604 W San Antonio, TX 78249-1379

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  Carvana, LLC

  6014 S IH 35 Frontage Rd Austin, TX 78745

Review Details

• Review fromJoshua N.

  Date: 07/19/2022

  2 stars
  I decided to give Carvana a shot because they make such a big deal about making the process easy. It was the first and last time for me. Without a doubt, this is the most trouble I have ever had buying a car. Some highlights of what went down:1) when the (black) car was delivered it was covered in white marks that were either some kind of paint rash, overspray, or something of the kind (not an expert so couldn't say exactly what it was). The Carvana rep who delivered it suggested that I accept it and call Carvana to see if the issues could just be fixed. Since at the time I was going through the death of a close family member I decided to take that chance and not try to find another car right then.2) shortly afterward I was notified by Carvana that they had messed up the paperwork for the car inspection report and they needed me to go in and have a second inspection done and mail them the paperwork.3) I continually received conflicting information about how they wanted that report sent back to them (online, mail, etc)4) I was repeatedly told they were sending me urgent paperwork for signature which never arrived and they now say not to worry about it 5) in order to fix the cosmetic issues on the car (which were essentially the same problem all over) they made me submit a specific request for every single panel on the car. Go to a normal dealer and see that the car you want has obvious issues it's as simple as writing into the contract that such-and-such will be fixed. Carvana has a new way to handle it: "prove it. Then we will consider fixing it. But only if we feel like it."6) The cosmetic problem that I felt was most important (a paint chip which I am worried about rusting/spreading) is something they have deemed (within our standards for quality). When asked to elaborate on what that meant/what those standards are I was told "No one here has that information."So, considering using Carvana? Do yourself a favor. Go back to the old way of buying a car.

• Review fromMark S

  Date: 07/18/2022

  1 star
  Seemed like a really easy process, until my documents weren't reviewed in time, which is completely out of my control. They then pushed the sale back, rescheduled pick up for a week later and explained to me that it was "the system's fault" not any of the underwriters who should have reviewed the documentation. It's pretty evident that the company lacks a customer service department since I didn't even receive and apology. When I called after the chat stopped responding I was basically told that I can reorder it, or not. I don't even know who I can talk to about it now because there doesn't seem to be any oversight or accountability of any employees. I guess given the car market at the moment the company has adopted a stance that we need them more than they need us which as a consumer is frustrating.

• Review fromMichael F

  Date: 07/18/2022

  1 star
  I would place a zero stars if I could. For a year now we have been trying to receive our title and permanent tags from Carvana. It started out as just a name issue. This is not the first vehicle my complany has purchased from Carvana. Each one was placed in to company name. This time they placed in my name, had it corrected in the company name, which I signed paperwork for and they still have not sent the title and tags. In the meantime I have now had to get it re-inspected at my cost, downloaded another year of proof of insurance, had to have a zoom for power of attorney and notary. All of this paperwork downloaded. Now they say the need more paperwork but does not tell me what paperwork. I have not been able to reach anyone, the chat is a joke as it has only auto-replies. I have requested a phone call by a manager multiple times and nothing. The few times someone called me early in the foul up always stated they see the problem and will call me back when they get more answers and I never hear from anyone until they call saying they need paperwork. I explain the situation AGAIN, and get same response "I will call you back with a resolution" and never hear back. Now we are out another of date on our 4th temporary tag and the truck can not be driven legally. This issue has caused a lot of headaches, time and money. I would never recommend Carvana to anyone, and suggest the Government get involved due to it's shady practices.

• Review fromRaymond C

  Date: 07/15/2022

  1 star
  Vehicle was advertised as having a sunroof. It doesn't have one. It was days late for delivery even tho I advised them I had taken days off from work anticipating delivery. I requested tag transfer on the vehicle I was trading in. They mishandled the paper work so here I am months later with another temporary tag

• Review fromCindy L

  Date: 07/15/2022

  1 star
  THESE PEOPLE ARE CROOKS! The vehicle I purchased (June 2, 2022) should not have left their facility. There was a slight engine noise when it was dropped off to me. The driver put in a work order. Not only the engine noise but there was saw dust coming out of the ** vents! The driver was embarrassed because he thought their workers didn't vacuum the vehicle prior to it leaving. I received an email from Carvana that same day AND NOT ONCE DID THEY OFFER TO TAKE IT B**K..... it was step by step instructions on how to proceed with the repair of the vehicle. The only repair facilities under their warranty are tire places. But, I made an appointment anyway. I had to wait some time because I needed someone to pick me up (35 miles away). I was without my vehicle for 4 days. The diagnostic showed the fan assembly need replacing but the repair shop couldn't locate one. **************** of *** Boys assured me it was okay to drive it this way but to watch my temperature gauge. I contacted Carvana because I thought there may have been a chance of getting another vehicle. That was not an option. I was transferred to Silver Rock (warranty) department. After explaining my issues with the vehicle and maybe a transmission issue, I was told that I needed to take the vehicle in to ANOTHER repair facility. I was put on hold while she checked their facilities for transmission repairs. None of them deal with transmissions. Since the vehicle was within the manufacturer warranty, I asked her if I could take it to the ****** Dealership to diagnose any issues with the transmission. She made a one time offer and that I wouldn't have to pay out of pocket. I made an appointment with ****** for the following day. The transmission issue could not be determined because the fan wasn't even working on the vehicle and I was told I could NOT drive the vehicle in that condition. The fan assembly part that is needed to repair the vehicle is on back order and there is no estimated date for