Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana, LLC

  63 Pierce Rd Winder, GA 30680-7280

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  Carvana

  10939 Katy Fwy Houston, TX 77079-2203

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  Carvana Nashville

  4270 Kenilwood Dr Nashville, TN 37204

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  Carvana, LLC

  4070 Interchange Corporate Center Rd Warrensville Heights, OH 44128-5631

Review Details

• Review fromLakieya H

  Date: 04/15/2025

  1 star
  Worst experience ever, I recently brought a car from there and it already has problems this place is a scam and sells lemons. My car still has paper tags and I am having issues I have taken it too car places in network and they dont want to deal with silver rock. I am now looking for a lawyer to see if I can file a lawsuit against them so that this never happens to anyone else. I put ***** down just for the car to have problems all within weeks of having it I am so disappointed mad and frustrated then they want me to pay car note on a car that is not even reliable to get me back and forth to work. This place is no good they selling cars that literally work for 7days so that they can steal your money and tie you down to a loan for a car with problems with a warranty thats trash. THIS PLACE IS A MUST SCAM BEWARE!!!

• Review fromCamille T

  Date: 04/15/2025

  3 stars
  Sold me a car that failed inspection then wouldn't cover the cost for repairs

• Review fromD. Shannon R

  Date: 04/15/2025

  1 star
  Frustrating Experience with CARVANAs Military-Unfriendly Policy Ive spent the last two weeks trying to purchase a vehicle through CARVANA, and its been nothing but frustration and wasted time. As an ******************** member temporarily stationed in ***********, I went through the full ordering processonly to be told I needed a Mississippi drivers license to proceed. I explained ***eatedly that Im only here on military orders, and that by law, Im not required to change my license or home of record.Despite that, ********************* rigid policy insisted on a state license. I tried to cancel, but then another *** would call, saying they could work it out. That led me to start the process all over againseveral timeseach time with the hope that it would finally work. Meanwhile, a substantial down payment was pending the entire time.Every time I canceled, I was told it would take 35 business days for my refund. That money could have gone toward a local purchase with less hassle and more respect for my military status. Mississippi law only requires that I show my ordersnot change my licenseand yet CARVANA wouldnt ******** this point, I feel like Ive been tricked and led along just to prolong the process and tie up my money. Its incredibly disappointing. CARVANAs policies seem out of touch with military life, and the runaround I experienced made it clear that convenience is only a selling point when everything goes perfectly. For those serving on orders out of statelook elsewhere.

• Review fromCharles H

  Date: 04/14/2025

  2 stars
  We picked up our 2023 Nissan Rogue at the ***************** store. The second time we started it the "Oil and Maintenance" warning came on. This in spite of a sticker on the windshield saying Carvana had changed the oil. I took it to the ****** dealer who confirmed the warning and said there was no evidence that the ****** mile service has been performed (the car had ***** when we picked it up). So we had that work done as well. I called Carvana within the 7 day return period and told them I would like to keep the car but would like to be reimbursed for the service work especially the oil change. I was referred to Silver Rock who made a claim and then denied it. It should never have been up to ***********. My conclusion is their vaunted inspection is a joke. Hev your car looked at before you commit. I thin Carvana--not Silver Rock--still owes me for this work as they deceived me.

• Review fromArtem K

  Date: 04/13/2025

  1 star
  Carvana published an available car and provided its "150 point inspection", all of which passed. I made the purchase, I sent the money, then two days later they called and said they're cancelling the purchase because "they found something with the car that makes it unsellable", but I could apply the money to a different vehicle. Couldn't tell me what was wrong. Couldn't tell me how the car passed its original inspection only for something so serious as to make it unsellable to come up. Classic bait and switch. I was told I'd get my money back, but they didn't actually initiate the reversal until I needed to call them again and have them escalate my ticket (two weeks later). No interest paid, of course. I happen to be lucky that I didn't need that money to immediately buy another car, but for someone who was relying on that sent money to purchase a car having that money withheld for two weeks would be terrible.

• Review fromFelipe B

  Date: 04/11/2025

  5 stars
  Great experienceso effortless, and such great people. I scheduled an early morning inspection, and within an hour, they picked up my vehicle at the agreed price (note: the information from my application was accurate, and my vehicle was in very good condition). Ill definitely use them again!"

• Review fromNeha M

  Date: 04/10/2025

  1 star
  Bought a ***** Rx, when we went to pick up we noticed a crack in the windshield, and notified the advocate that was assisting us. They told us we would either get it fixed or replaced, and assured us. But when I called **** and they told me I would have to call siver rock and file a claim but I later find out silver rock doesnt cover windshield cracks. Carvana declined to repair it, after the return period. A local car dealer would have gotten it fixed before selling the car. I wouldnt recommend caravans, rather go to local dealer for a better experience.

• Review fromAmy S

  Date: 04/10/2025

  1 star
  Be ready to get your car with more dents, dings and scratches. And then upon delivery theyll call the back office who will assure you that all of it will be taken care of by Silver Rock. Then youll have to jump through a million hoops to take it to get an estimate, send more pictures, oh wait upload the pictures here and here and then suddenly theyll deny any and all repair and youre out of your 7 day window. Carvana does bait and switch and does not uphold their end of the deal. Shame on you.

• Review fromAnthony G

  Date: 04/10/2025

  1 star
  Sold me a lemon. Had accidents morning carfax. Bad rear struts. Delivered the car with no reverse lights no seatbelt trim to prevent getting stuck in car during a fire. The 120 point vehicle check is a lie. They even left the previous persons carvana registration in glove box for me to see ahead of rejected the car a month before I bought it.

• Review fromCrystal W

  Date: 04/10/2025

  1 star
  First car was convertible mustang. It got sopping wet inside. Wanted to swap for a jeep. They put it on the truck with a broken emergency brake and it rolled off the truck. They asked if I still wanted it???????. They wanted me to get stuck with the mustang. Their customer service is AWFUL!!!! taking my business elsewhere. Had to eat $600. ** they refused to give it back