Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana LLC

  1631 Navaho Dr Raleigh, NC 27609-7532

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  Carvana

  15710 Shady Grove Rd Gaithersburg, MD 20877-1401

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  Carvana

  10939 Katy Fwy Houston, TX 77079-2203

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  Carvana Kansas City

  1700 W 29th St Kansas City, MO 64108-3606

Review Details

• Review fromMel Y

  Date: 07/22/2022

  1 star
  Everything went smoothly initially. Their app definitely had bugs but I was able to purchase a car pretty smoothly. The issue started when my paper tags expired. There is currently a three month wait for registration in my state. The paper tags I was given expired in a month so like I would with a normal dealership I called 10 days in advance to ensure there were no issues. I was told with in **** days I would have new tags. Here we are 23 days later and no tags. Even worse is that they did not even begin processing my request until the 7 days after I called. After much back and forth and several phone calls I discover that since it was never processed now my vehicle is inoperable because there is no registration. The most frustrating part is that they are taking no accountability. They are blaming my state even though this is clearly their error. I purchased my car for work and had several colleagues do the same and though. They have no issues with getting their paper tags in a timely manner. I seriously regret not just buying from a standard dealer. Their customer support is frustrating because they all must have taken some course on how to be empathetic over the phone, which largely means they talk over with a bunch of we care nonsense. TLDR do not waste your time with Carvana, you will be paying for a car you cant even drive

• Review fromMiguel R

  Date: 07/22/2022

  1 star
  Carvana is awful when it comes to titles and will s**** you. I bought a car from them with ****** miles, I signed all the paperwork and then get sent a title for ***** miles. I called Carvana, they tell me to go to DMV, I spend 3 hours at DMV just for them to tell me to go to Carvana. I get the run around, rather than Carvana taking ownership for the mistake they made.Carvana's solution is to drive the car until its at ****** miles which is ridiculous, not to mention the ding on my Carfax report for inconsistent miles which lowers the value of my car all because Carvana doesn't know how to write numbers down correctly.

• Review fromjeremy p

  Date: 07/22/2022

  1 star
  May 2022: Carvana did not disclose $3,900 plus in cosmetic damage to my C8 corvette when they advertised it online. I bought it and reported the damages to Carvana and they refused to repair the damages. Now i have to take them to court. Look out for Carvana and Do not purchase a car from Carvana.

• Review fromJulie J

  Date: 07/21/2022

  1 star
  I'd give it a 0 if possible. Carvana sold a car & financed it online to my 20yr old kid at end of April 2022.On June 20th, 2022, the car was involved in an accident & totaled. ******** trooper had it towed where it still sits today because Carvana has yet to register the vehicle as promised in the sales agreement. Carvana employees have no clue, can't or won't give real definitive answers as to where the title is. Can't speak to a supervisor or manager. Can't speak directly to their registration and title department. Was told that department doesn't have phones. Meanwhile, the clock is ticking on the ******** law of holding a car for 45 days before its considered abandoned/surrendered & fees of 35$ a day being charged. Insurance can't do anything without the title. Can't get the car out of the tow lot without title.This company should be shut down permanently Nationwide. DO NOT DO BUSINESS WITH CARVANA!!!

• Review fromLance W.

  Date: 07/21/2022

  1 star
  The worst car buying scam. The when I purchased the car it didn't have some of the features promised and that is to be expected however when you buy a car you don't expect the turbo to blow the second time you drive the car this was in the first month of having the car. couldn't return it without paying a massive fee when in hindsight would have saved me over ***** dollars. after 4 months of waiting on a repair I still couldn't drive the car as carvana didn't submit my information to the *** resulting in their 100 day warranty expiring I brought the car into the shop over 5 times for almost half a year then the second week I get called back into the office the car engine and turbo blow again and carvana refuses to help in less than a year i got stuck with a shiny pile of c*** i drove less than **** miles on the car the cost ***** at 18% interest. and had to buy another car.

• Review fromMadeline S

  Date: 07/21/2022

  1 star
  This is my first time ever purchasing from Carvana. I bought a ******* Tuscon in great condition and loved it. Fast forward to a month later, my tire pressure light kept coming on. I thought 'okay, no big deal. I will take it to Pepboys to get them filled.' I did just that to have the light come on again a week later, so I took it to ********* to have it checked. It turns out, my front two tires were completely dry rotted. To everyone thinking about purchasing from Carvana, check the tires when it gets to you because their warranty "doesn't cover tires," they said. Okay, so then do you mind telling me how tires could dry rot within a MONTH's time? They SOLD it to me that way with no mention of it. If they had covered my expenses for new tires, I wouldn't even be leaving this comment. So I am now out another $310 RIGHT after purchasing a $20,000 car. Thanks a whole lot, Carvana, for really looking out for your customers.

• Review fromRoquallia D

  Date: 07/20/2022

  1 star
  I purchased a vehicle on their website and the transmission went out literally 6 months after purchase on a ****** mile vehicle. They state they cannot do anything about it as the warranty is up.

• Review fromPetagay M.

  Date: 07/20/2022

  1 star
  Bought a 2019 *** x5 from them July 11th 2022. They said delivery would be on the 13th. I knew that was nonsense but whatever. They sent a bunch of text about delivery delay of course because the vehicle has to be registered funds have to verified, notary has to be done etc. So new delivery date July 19th cool. Well! July 19th came car delivered 45 mins late cool. Car came, front camera light cracked not mentioned online. Scratches that were never disclosed. The driver put it in his report. He told to test drive it. I did. Only to hear the steering making noise and the brake making a noise. Signed for the car he left, I knowing it will be rectified under my warranty. Ran upstairs all excited. Got dressed ran downstairs to run errands. Car wouldn't sart!! I was calm then I was livid. Called everyone carvana,Bridgecrest,tow ( took 5 hrs for them to pick the lemon) Brought to pep boys in Brooklyn **. Spoke to pep boys the following day they said they changed the battery three times each time they drive around the block and parked it it never started. I'm so disappointed in carvana. I hate car salesmen only to get the sane sh*t from them

• Review fromBrian C.

  Date: 07/20/2022

  1 star
  The only positive thing I can say about Carvana is they gave me a great price when I sold them my 2017 Maxima. The negatives. They are overpriced compared to everywhere else. I told myself that their free 90 day, ***** (I cant remember the exact mileage actually) miles warranty was worth the extra price. Its not. First they delayed my delivery 2 different times, on the morning I was supposed to receive my Mustang. Then when I finally did receive my Mustang they didnt disclose that the exhaust was not stock and my car actually sounded like a rocket engine. It was cool for 1 minute. The exhaust gave me a headache and was not installed properly and there was rust on the bottom of the car. My mechanic said he wouldnt touch the car with a 10 foot pole. Another positive is Carvana has a 7 day return policy. I returned the car within 3 days and they sent someone to pick it up (who didnt drive stick) so I had to drive the car up onto the truck. I was promised Id receive my cash down payment as soon as they took possession of my retuned vehicle. I called today (two weeks later and they didnt even process the payment yet). Yes they took the money out via ACH as soon as I got my car delivered. They were very quick when they wanted my money but took 3 plus weeks giving me my money back. On top of that the money they owed me for buying my car was paid via check and also took 3 plus weeks to get to me. Nobody on the phone ever had any information and they always had to chase down an answer. Overall this was a MISERABLE experience. Holding onto my money for 3 plus weeks is bordering on criminal.

• Review fromAshley B

  Date: 07/20/2022

  1 star
  Caravana needs to be put out of business. They have delayed delivery of a car I wanted to purchase by a month, with no valid explanation. It is my belief they double sold the vehicle and are trying to wait me out. The vehicle was again scheduled to be delivered today and I get a text message 15 minutes before the delivery time satiating the car wouldnt start. They are unprofessional crooks and try to talk to you like youre dumb. Run as fast as you can and DO NOT BUY FROM CARVANA. If I could give negative stars I would.