Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,538 total complaints in the last 3 years.
- 630 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled by website sondaycommunities with Godaddy. They took the website down the same day I called them. They went forward and charged one of my account $383 and another $202. I am a senior citizen on a fixed income, have dealt with vendors for 50 years and never been ripped off like I have from Godaddy.
Business Response
Date: 06/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On November 25, 2023, our customer activated a ***** free trial of a Websites + Marketing (W+M) Premium plan. On the same day, our customer renewed this plan for a one-year term via an online transaction.
On December 1, 2024, per our customers account preferences, ********************** automatically renewed the service in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on November 21, 2024, informing them the expiring item would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On December 2, 2024, they contacted our ******************** requesting a refund for renewal in question. They were assisted with a cancelation of the W+M plan, however due to unexpected technical difficulties, the refund was not processed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers billing frustration and have since processed a refund for the W+M plan back to our customers financial institution. They should allow between three to five business days for the funds to reflect with their bank.
Finally, we encourage our customer to review and manage their account settings to prevent further unwanted renewals in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 06/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** ********
Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to ****** my subscription to all three services with GoDaddy in late 2024. In March 2025 Go Daddy charged my Amex $813.84 for all three products that I canceled. I never used either product, never built the website, never received emails after the first week with the product. I never used it therefore I never checked my Gmail account regarding any renewal notices. When I received my **** statement I immediately call GoDaddy to inquire why this was done. I spoke with Jacquelyn2590 on 4/22/25 @ 12:24pm and was told it was never canceled but they would take my complaint and log an appeal (# OOPR-*****) for me. Expected resolution time 21 days. She also suggested that I go online and cancel it myself by removing the auto renewal. I completed this immediately and 3 days later I called just to ensure the appeal was there and I was told the appeal was denied. GoDaddy never seriously considered my appeal or reviewed it thoroughly by looking at my account usage that will show no usage of any product from the date of purchase actually. They failed to review their own call logs to show that I called in and was told it was canceled. I am asking that GoDaddy refunds $743.52 immediately to my AMEX card at the very least. If their phone associates is not held to a higher level of accountability they should not be allowed the option to cancel services. This has created a great financial hardship for me for a product that I have never used and found to be ineffective.Unfortunately GoDaddy will not allow you to save from their website but I'll attach what I canBusiness Response
Date: 06/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **************************************************************;
On March 31, 2023, our customer registered a domain name with Full Domain protection and purchased ********* 365 (M365) email and a Websites + Marketing (W+M) website builder for two-year terms each in an online transaction.
Between March 31, and April 1, 2025, GoDaddy renewed our customers domain, domain protection, M365 and W+M plan per their account settings to honor our agreements with them. Renewal notices were sent before expiration, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
On May 16, 2025, they contacted our *********** to inquire about a refund of the M365. They were appropriately advised the transactions were outside of GoDaddys Refund Policy, which can be viewed at the following link: ****************************************************************************; Out-of-Policy Refund Requests (OOPRs) were submitted on our customers behalf. Upon review our **** team determined that an exemption to our Refund Policy was not warranted, and the requests were declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. While we respectfully decline their request for a refund on the domain, M365 and W+M, if our customer cancels the associated domain name as a goodwill gesture we will refund the associated domain protection. Our customer can contact us at *********************************************** to let us know the cancellation of the domain has occurred. We will be happy to process the refund at that time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Although they did not address the issue at hand which is their call center instructing me that they canceled my subscription and didn't, I have no other choice other than to accept the proposed partial refund. I tried to follow all steps to cancel the domain name but atlas I had to solicit the assistance of GoDaddy customer service agent (******). She reports that she canceled the domain name. I sincerely hope this was done correctly. I will await the partial refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year I reached out to GoDaddy for assistance with my business website. I had no idea what I was doing. They walked me through the process of setting up the website, I put the recurring charges on my business credit card I normally just pay the bill and keep it moving. Until recently, I saw a double charge for different services that included a free trial The same free trial it shows now on payment receipt's for a paid email service!! Why on earth would I pay for an email service and ******, ***** or any place out there offers FREE, really FREE ***** SERVICES?!!! As soon as I noticed the charge I contacted them about services that I have been paying for since last year that I never even knew I had!! I demanded a REFUND, initially they refused. I let them know I would be contacting my bank to dispute and contacting the BBB. They rebutted and let me know they reached out to management to offer a courtesy refund for the 2 charges since I was unaware.Yesterday 5/20/25 I received an email saying my refund request was DENIED. Over $200 they literally scammed me for services I never knew I had. And honestly the prices have changed and keep changing. I called my bank earlier today to start the dispute process and we were going over all the charges and Im at a lost for words. They are billing me a recurring plan that says every 2 years BUT they are charging me annually for it!!!!! They have to be stopped. This is fraudulent and they are robbing people of their hard earned money, and when you request a refund, they tell you its outside the timeframe. Literally a JOKE!!!Business Response
Date: 06/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 3, 2023, our customer purchased a Websites+Marketing (W+M) Basic plan for a one-year term. This purchase included a one-year free trial of our ********* 365 (M365) Email Essentials.
On May 3, 2024, and May 3, 2025, per their account preferences, ********************** automatically renewed the service(s) in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
On May 16, 2025, they contacted our *********** to inquire about a refund of the M365. They were appropriately advised that both transactions were outside of GoDaddys Refund Policy, which can be viewed at the following link: *****************************************************************
On June 4, 2025, our customers financial institution notified us that a chargeback has been initiated against the product(s) in question, resulting in the withdrawal of funds paid to GoDaddy. Chargebacks can take up to 90 days to fully resolve.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customer's request for a refund, as that would leave GoDaddy in a state of financial loss.
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Request for GoDaddy Payment to Settle My Invoice Last October, my GoDaddy Payment account was deactivated. I had consistently used this account to receive payments from buyers and made every effort to comply with GoDaddy Payment's policies. I proactively submitted all required documentation to their verification team, yet they proceeded to close my account. At the time of closure, an outstanding balance of $5,216.56 remained in the account.GoDaddy notified me via email that these funds would be held for 120 days to cover potential refunds/chargebacks, with a scheduled release date of April 4, 2025. However, despite reaching this deadline, GoDaddy has failed to disburse the balance. Their customer service representatives have repeatedly stated that "the team is processing" the payment, but no progress has been made in over two months.While $5,000 may not be an enormous sum, these withheld funds are directly impacting our operational cash flow. I formally request that GoDaddy Immediately release the full balance of $5,216.56 Thank you for your attention to this matter. I look forward to a positive resolution.Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 25, 2024, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.? One of our customers transactions was flagged for review by our Verification Team, and payouts were disabled until they received the necessary documents to complete the verification process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. After our verification team reviewed our customers' GDP account,they were informed that GoDaddy Payments could not provide them with services due to risk factors.
Our GoDaddy Payments Team responded to our customer on April 17, 2025, with the next steps. We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: *****************************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddyInitial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a GoDaddy domain in March 2025. It did not work, so I contacted the company for help to set it up in May after trying to fix it myself since March. In May, I was assured that the issue was resolved and that my domain would work. It did not. Today, 6/2/25, I called them again today to fix the issue. It took them just a couple minutes to fix it, and the link works now.I asked for a refund of two months or a two month extension on auto renewal. I was told no and that I did not contact them to fix the issue and that they do not refund anyone if website links do not work.This is unacceptable. If the service or product that they provide does not work for months, they are morally obligated to fix the issue or issue a refund or credit.I was met with hostility and no explanation as to why a credit nor refund could be issued.I understand that if I had not contacted them for help, the issue would be on me, but I did contact them, they told me they fixed it, it wasn't fixed, and still refuse to take accountability.I am requesting a refund, credit to my account, or two month extension for my auto renewal for the domain perfectbeautywithtiffany.com.I've been running a new business without a working web address for my customers for months. This is not okay.Business Response
Date: 06/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 17, 2025, our customer registered the domain name in question for a one-year term in an online transaction. Per the information shared by our customer, it appears they utilized our AI assistant to obtain information on forwarding their domain name to another website.
On May 19, 2025, our customer contacted our Care team for support.
On June 2, 2025, our customer again contacted our Care team for support.
Between May 19, and June 2, 2025, our Care team worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction. While GoDaddy is happy to provide guidance and support where we can, it is ultimately a customer responsibility to monitor their websites to ensure they are resolving and functioning properly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a billing adjustment.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 9, 2025, I entered an extensive chat with GoDaddy representative to renew my *********************** domain and website services. I was first quoted a high price, as was the case in 2023 upon renewal, but the agent finally provided the domain renewal and website services at slightly higher than in 2023 for price of $35.18. I only renewed one of the two websites on May 9, 2025, and acknowledged that I was dropping the second website. The chat clearly confirms that I asked multiple times if this 2025 renewal included all of the same services that I had for the past two years, and that was confirmed by the agent. Now, GoDaddy says they cannot recover that chat and has removed my website despite my $35.18 payment. They say I only renewed the domain name. They point to the receipt that does not specifically state that the website services were included, but I wasn't concerned about that given the clear assurance I was given in the chat. Now, GoDaddy, a website and internet specialist company, says they cannot prove what I'm saying because they cannot find the chat. That is difficult to believe. I ask that they restore my *********************** website for the two year period that I was promised and paid for on May 9, 2025. Thank you for your consideration.Business Response
Date: 06/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 9, 2025, our customer contacted our Care Staff to inquire about renewal pricing for products on a previous receipt. Our Care Staff confirmed the products on the receipt and shared that they would not be able to provide discounted pricing for our Websites+Marketing (W+M) site builder. Our customer said they understood and our Care Staff moved forward with domain renewal pricing.
Our customer would manually renew their domain later that day.
Per our customers account preferences, ********************** did not automatically renew the W+M in question in good faith to honor agreements with them.
GoDaddy sent renewal notices prior to expiration, including on April 9, 2025. GoDaddy also sent notices after expiration on May 9, 14, 15, 19, 27, and 29, 2025, informing them that their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 29, 2025, the W+M in question was removed from the account due to non-payment and will need to be restored.
We empathize with our customer and are working toward an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 06/02/2025
The response from GoDaddy is thoroughly unacceptable and does not address the fact pattern in the complaint.
While they confirm the chat interaction with the company, they fail to provide the chat record that will prove the customer's assertions. Simply stated, this was a "cook book" denial of a sincere complaint by a customer who has been substantially harmed, as the chat - in their possession - will demonstrate.
I urge GoDaddy to provide the chat to both the BBB and the customer. If I am incorrect I will surely apologize immediately. As the chat will show - but likely never produced by GoDaddy, my apology will not be necessary.
I will never do business with this organization in the future.
Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. If our customer requires information that isn't readily available in their account such as chat transcripts, this request would need to be accompanied by a valid subpoena or court order. Their legal counsel may wish to review our subpoena Policy/Attorney Tips page for more information on where to submit documentation: ********************************************************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddyCustomer Answer
Date: 06/04/2025
Thank you for providing the follow up response from GoDaddy.
I am appalled that they are unwilling to provide the content of the chat without a court order. Of course, the reason why they will not willingly divulge that content is because it would confirm the product that I purchased, and not the much lower-valued product they actually provided. As most consumers would agree, chats from most service providers are readily available and often emailed to the consumer. Clearly, those organizations are proud that they diligently acted upon the basis of that chat.
The demand that I take them to court in order to receive a copy of my chat truly speaks for itself and I am very disappointed with this organization. No, I will not take them to court, and of course they know that most individuals won't spend the time or money litigating over this sum of money. However, if they continue down this path, I would not be surprised if they face regulatory consumer protection investigations or class action litigation.
Initial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Issue and concern:I had GoDaddy build me a website using WordPress and Beaver Builder. When they published it in January, they had my email address on the landing page. I was able to fix that on my own using ******* videos and AI for ******** I want to edit some of the images and text on my website, and WordPress is not applying my saved changes to my site. Spent 5-7 hours trying to apply the changes. I called GoDaddy and they identified the issue and then went on to tell me that correcting the problem was not their problem unless I joined their website maintenance program (125$) a month. I told them that WordPress is not working correctly. They again said they would not help me unless I joined the maintenance program. I realized that my email was wrong from the start and that now there is a problem outside of my control with WordPress.I attempted to contact WordPress directly, and they would not help me because I used GoDaddy.They are more concerned about their upgrades helping their customers. I would like this issue resolved, or send me a link that will guide me through the correction. I paid almost $5,000 for a website; now it is not editable, and it was published incorrectly.Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 3, 2025, our customer contacted our Care team for assistance. During this interaction, they were provided a free month of ************* which enlists our designers to make changes and updates to our their site.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has advised that they consider the matter resolved and no longer want or need to speak with a supervisor at this time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy sold me products using deception business practices, auto renewed payments without my consent and placed my bank account into the negative. Also, their operation is chaotic, unorganized, customer service fell far below intelligent business standards with no way possible to reach anyone from their corporate headquarters. After two years of typing to work with Godaddy I had to cancel all products because the company was simply a scam posing as a business. I wouldn't recommend anyone using Godaddy's company for any reasons.Business Response
Date: 05/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Throughout the month of May 2025, our customer contacted our Care Team multiple times with questions regarding their account. During these interactions, our representatives provided support to the best of their ability, assisting with the cancellation of unwanted subscriptions and issuing eligible refunds in accordance with our Refund Policy, available here: ***************************************************/refund-policy.
GoDaddy offers customers full control over their renewal preferences, which can be managed directly through their account at any time. Additionally, we provide advanced email notifications of upcoming renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback regarding our service levels and have conducted a thorough review of their account. Refunds eligible under our policy have been processed, and per our customer's request, all products have been canceled.
Should they wish to permanently close their account, they may do so by following the instructions provided here: **************************************************************.
At this time, we respectfully decline the request for additional refunds.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 05/29/2025
Godaddy Team, I am compelled to express my profound dissatisfaction with the service I have received over the past two years. Your company repeatedly sold me incorrect products, leading to significant frustration and inconvenience. Furthermore, my billing was mishandled, resulting in unauthorized auto-renewals that I had explicitly not set up. I was met with a lack of accountability and no refund for the unintended charges. The disregard for customer satisfaction i have experienced is unacceptable for a company of your stature. In my opinion Godaddy is nothing more than a professional billing service and zero in customer service. I urge you to reconsider your customer service practices and rectify these issues for future clients.
Sincerely,
******* ******.
Business Response
Date: 05/29/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy offers customers full control over their renewal preferences, which can be managed directly through their account at any time. In addition, we send advance email notifications ahead of upcoming renewals, as well as order confirmations after processing.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It's simple. I canceled two email services with Godaddy and they continued to charge me after the cancellation dates. Both were canceled on April, 18, 2025 yet I was charged on April 25, 2025 and May 25, 2025. After I initially canceled I also called them to make sure the accounts were cancelled and they assured me they were and that I would not be charged. I called to dispute this on May 27, 2025 and ,ow, after two months of charging me, they will not refund the amount even though this is completely their fault. They know I canceled my account, they know that I called to make sure they were canceled and yet they still continued to charge me. This is pure theft and if they are doing this to one they are most likely doing this to many more.Business Response
Date: 06/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 18, 2025, our customer contacted *********************** Care team to request cancellation of all email plans within their account. During the interaction, an active ********* 365 Email Plus with Security plan was cancelled as requested. However, the Care team missed a ********* 365 Secure Online Essentials plan that was in the account. Per our customers account preferences, ********************** automatically renewed that email plan on April 25 and May 25, 2025 for one-month terms each.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to connect with our customer via phone to discuss their concerns. We reached a voice message and was unable to leave a message as their mailbox was full.
The automatic renewal preference associated with the ********* 365 Secure Online Essentials plan has since been disabled. A full refund for the April 25 and May 25, 2025 service renewals have been refunded in full to the payment method utilized. Confirmations of the refunds have been sent to our customer via separate correspondence.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
contacted this company several times about a domain probably registered but no email on expiration . ******* stole domain and is trying to own it ,************ has been in email system and used by only me, how they got my name is probably exactly as described emails used ****************,************** ***************************Business Response
Date: 06/02/2025
Thank you for the opportunity to address the complainants concerns.
According to our records, the domain name in question was transferred from GoDaddy to a different registrar on May 20, 2022.
According to a public WHOIS lookup, the domain name expired on October 23, 2024, and was listed with GoDaddy as an Expired Domain Auction by its previous registrar. The domain was purchased on November 25, 2025, and subsequently, listed for sale by its current registrant via GoDaddy.com.
RESOLUTION:
Unfortunately, we are unable to return the domain as the complainant has requested. If they believe the domain was removed from their account with their previous registrar in error, they may wish to contact the registrar to determine if they have processes to address their concerns.
Additionally, if they believe to have a claim to the domain names registration and are unable to come to an agreement with its current registrant, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP), for details on how they may be able to possibly move forward via a hearing in a court of competent jurisdiction: This is a policy all accredited registrars abide by and may be located at the following link:
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Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 06/02/2025
no info on registered owner as I am the owner of that domain and seems like they are stealing others company need to find original owner who registered domain and return it or court filing fir time and Monies wasted and or legal representation will be the next step to do further filings
Business Response
Date: 06/03/2025
Thank you for the opportunity to address the complainants additional concerns.
We stand by our initial response. If the complainant believes to have a claim to the domain names registration, and they are unable to come to an agreement with its current registrant, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP), for details on how to possibly move forward via a hearing in a court of competent jurisdiction: This is a policy all accredited registrars abide by and may be located at the following link:??
*****************************************************************************************************
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO GoDaddy
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