Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to access my account to make necessary changes for my email provider. There is a 2 factor identification enabled, which I did not enact, that has no backup system to get me access. After multiple calls to customer service they will not unlock my account and told me to wait 72 hours before the verification department can get back to me. They will not connect me via phone to get this resolved, wont speed up the process and dont seem to care that I am unable to perform required business maintenance. I did not enact this 2 step verification and now I am unable to turn it off.

  

  Business Response

  Date: 07/01/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On September 15, 2020, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account to provide an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the verification to access the account. GoDaddy provides this security feature to help prevent account and domain name hijacking.
  
  If a customer no longer has access to the mobile device or phone number associated with their 2FA settings, GoDaddy has a vetted and established process to remove 2FA from their account on their behalf. More information can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy takes account security very seriously. While we empathize with our customer's frustrations, ********************** has a vetted process in place to aid in the removal of 2FA.
  
  The 2FA was removed from our customer's account on July 1, 2022.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21, 2022, I contacted GoDaddy regarding changes we needed done to our website. I was told I had to purchase an add on package on our account to make unlimited changes for 12 months. This would enable me to contact GoDaddy at any given time within those 12 months and have them make the changes I needed done. We are a small in church in the Bronx, ** and every year we host an event for women across the country. I wanted GoDaddy to make a registration form on our website, and add the ability to accept payments for the women registering for this event. I was told by the rep on the phone that this should only take 48 hours to build onto our website, and that I would receive an email informing me it was done. Two months later after countless phone calls, and e-mails, GoDaddy still had not completed the simple task I had asked them to do. I was told I would get a call back from multiple reps, and none of them ever called me back. I would have to call again and explain my request all over again to a new rep, only to be told the same story over and over again. I finally had to hire a freelancer that completed the simple task in two hours. What GoDaddy could not do in two months, a freelancer completed in two hours. This freelancer is a friend of a friend, and he did not even want to charge us, but we as a church paid for his services. I called GoDaddy on Monday, June 27th to request a refund and they refused. I believe they are thieves for keeping money for services they never completed or fulfilled.

  

  Business Response

  Date: 07/01/2022

  **** you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On April 21, 2022, our customer contacted **********************'s ************* Team to discuss making changes to their existing website, purchasing a *************** Services plan for a one-year term to facilitate this.
  
  From April 21 to June 16, 2022, our Website and Marketing Team attempted to work with our customer. Ultimately on June 27, 2022, our customer requested a full refund for their *************** Services plan purchase.
  
  On July 1, 2022, our Website and Marketing Escalations Team contacted our customer and agreed to follow up with them in the near future, to discuss their refund request.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On July 1, 2022, this office became aware that on June 30, 2022, our customer had processed a chargeback against their April 21, 2022, transaction. As this chargeback withdrew payments made to GoDaddy, we cannot provide goodwill gestures in a state of financial loss.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 07/06/2022

  To whom it may concern:

  I did attempt to resolve this issue with GoDaddy directly before doing a chargeback. I called, and was transferred two to three times, and I was informed that a refund would not be given to me. 

  I explained to the people I spoke to that GoDaddy did not keep their end of the agreement. They failed to do a simple task, that should have only taken 2 hours, or one business day. One simple ticket became seven tickets. Their staff never called me back as they promised to call me back, or e-mail me back. Every time I called, I had to repeat my request over and over again.

  Keeping money and not providing the service is called robbery. I always try to resolve all of my problems directly with the person or company before putting in a dispute with the credit card. I explained to all the reps my situation, and they all understood and apologized. They all agreed that my request should not have taken 2 months. I would understand if GoDaddy had completed the task, and perhaps I did not like the design, but NOTHING was done. 

  Ultimately, I was left with no choice but to dispute the charge with my card.

   

   

  Regards,

   

  *******************************

  

  Business Response

  Date: 07/11/2022

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  In addition, on July 8, 2022, GoDaddys Website and Marketing Escalations Team contacted our customer, and they agreed to withdraw their chargeback against the transaction in question. Once their financial institution notifies us regarding the funds being returned to GoDaddy, our Website and Marketing Escalations Team will cancel the product and process the requested refund.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 07/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The refund has been issued, and I can consider this case closed.

   

   

  
  Regards,
  
  *******************************
  
   

  
  

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a 2 year audit of our account. Each time we call with problem and help or to discuss account payments. GODADDY Nearly every time wants additional money. It seems GoDaddy has been handled by salesman only interested in upselling! Now my work account is in active. We were on auto renew. Also we need credit for additional money we have paid applied. We are trying to remove unused and apply the credit *** us.Also I need my email corrected. I asked for that last year!

  

  Business Response

  Date: 06/28/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On February 3, 2006, our customer opened an account with us.Since then, our Care Teams have worked diligently to service their online needs and address any questions or concerns regarding their account.GoDaddy strives to offer the best service levels in the industry.  GoDaddy provides our customers full access to their account history, order history, and payment methods. In addition, we provide our customers with full control over their products and renewal preferences. They may, at any time, modify those preferences. We do not change the renewal settings on a customer's behalf. The expiring items will renew in accordance with account settings unless additional action is taken. Account management is a customer responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers, we give them full control over their accounts; we respectfully decline their request for an audit.

  Our customer may find the following help articles useful.
  Is my product set to auto-renew?: https://www.godaddy.com/help/is-my-product-set-to-auto-renew-31929
  View my GoDaddy receipts: https://www.godaddy.com/help/view-my-godaddy-receipts-4885
  

  In addition, our Care Teams can provide clarification and assistance for all account and product-related matters. Our customer can reach them at ************, or they can visit https://support.godaddy.com for live chat, help articles, and more. If our customer wishes, they can reach our team at [email protected].  Thank you again for the opportunity to address the concerns presented by our customer.

  Kind regards,
  ****************
  Office of the **** GoDaddy

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I operate a jet ski rental business and had a partner, *********************** until he passed away in October of 2021. He set up our website uwharrieadventures.com with GoDaddy and was the registered account holder. I have made several attempts to work with GoDaddy to gain ****** to the website to update the contact information and be able to respond to our customers who are now being ignored and keep this seasonal business afloat. Despite providing GoDaddy with a request on the site they provided, a color copy of my drivers license which I believe is not legal for them to request a color copy of any government issued identification, a copy of the death certificate, a request from ******** next of kin, a copy of the *** EIN documentation which shows Uwharrie Adventures is my company they continue to refuse ****** stating they need to protect the registered account owners privacy. Many emails and phone calls have been sent/made only to be told there is no way to speak directly to the department making this decision. Several of their email replies made it clear they were not understanding ****** had passed away and that we resided at different addresses. The last email said the death certificate didn't match their records. The only thing that wouldn't match is his legal name was **** but he went by ******. The address clearly was the same. Our customers are going unanswered when they email and reservations are being missed. Please help us save our seasonal business. If they continue to refuse to grant ****** to the website we want it removed so that our customers are not ignored due to no fault of our own. Thank you for your time and assistance with this.

  

  Business Response

  Date: 06/30/2022

  Thank you for the opportunity to address the complainant's concerns.

  From the information provided, the complainant does not appear to be a GoDaddy customer.

  ********************** has a vetted and established process that allows access to an account after the account owner has passed away. More information can be found at: https://www.godaddy.com/help/how-to-gain-access-to-domainsaccounts-after-owners-death-8356.

  On May 29, 2022, the complainant contacted our Care Staff as they were not able to access their business partners GoDaddy account and were not receiving the oassword reset emails they had requested. They were properly advised to submit a request to our Account Recovery Team (ART) and did so after their interaction with us ended.

  Between May 29 and June 10, 2022, our ART worked with the complainant to the best of their ability to address their concerns.

  RESOLUTION:

  Our office empathizes with the complainant and has been in contact with them to confirm that the information they have provided to our ART does not match what is listed on the account. They indicated there might be a 3rd party involved in the setup of the account in question. If that is the case, the complainant will need to work with the account owner to ***** them access or move the site and domain to an account they control.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

  Customer Answer

  Date: 06/30/2022

  We have attempted on several occasions to be able to have an actual phone conversation with the Account Recovery Team.  When the Mat, the *** first reach out he wanted to have a time that we would be available to speak with him directly but has not called. Our last reply to Mat has gone unanswered.  We do not have any way to ascertain if or who might have helped in setting up the website even though it does not make any sense why it would be in their name as they do not have any stake in our company.  We have followed GoDaddy's direction to visit their page WHOIS to obtain information on the listed account holder but there no information other than GoDaddy information listed.  There is an offer that pops up from GoDaddy to "broker a deal" to purchase the website which appears to be another way they make money off of an unfortunate situation. This has to stop if we are going to be able to salvage our reputation. 

  We would really like to have an actual phone conversation with you to discuss this further as replying by email is not very productive.  We have requested to speak with someone on your Account Recovery team on several occasions only to be told that is not an option.  We are not sure if the reason the information does not match is in fact because of the person who ****** might have helped him set up the website or not - nothing else makes sense as we have provided ******** address, home phone number which is the one used on the website which if you call there is a voice-mail directing you to call the new business number, his cellphone number, his son's information, documentation showing Uwharrie Adventures is our company but are still not finding resolution.  We do not have any way to contact someone who might have helped him in setting this up if we have no idea who that is.  The end result of this apparent stalemate is still extremely damaging to our business.  GoDaddy is supposed to be in business to help businesses like ours not hurt them.  

  

  Business Response

  Date: 07/06/2022

  Thank you for the opportunity to address the complainants additional concerns.

  We stand by our initial response. Our Account Recovery Team must be provided with specific documentation to update account information on our customers behalf. So far, the documents provided do not match what is listed on the account.

  Thank you again for the opportunity to address the additional concerns presented by the complainant.

  Kindest regards,

  Mat T.
  Office of the *** GoDaddy

  Customer Answer

  Date: 07/07/2022

  We were not aware of anyone other than *********************** being listed as the account holder and have provided GoDaddy with the documentation to show ******** Adventures is our company.   We have requested that GoDaddy provide our contact information to the person they claim is the account holder so that they are not in any violation of their security policy or to remove the website that our customers are utilizing to make reservations and contact us through.  Having those customers be ignored is the worst way to provide customer service.  We want the site removed since they are not willing to provide any other solution to this problem.

• Initial Complaint

  Date:06/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having this issue for quite sometime now and have attempted multiple times to resolve, but with no success. Go daddy hosts my website and online store. For many years I have been able to ship **** international first class to my ******** customers. Due to some glitch, this service has not been working. I have spent countless hours on the phone with customer service. I have been lied to multiple times. I have been told that the **** no longer ships to ******. I have also been told that the **** only ships to certain providences. None of this is true. I ship **** first class to ****** all the time through PayPal/ship station, the **** website, Amazon and ***** In the last three weeks I have been promised a call back. Two times from a supervisor and once for an update on case # *********. Not once has anyone kept their word and called me back. Also please take note of the screenshot attached, this is still being offered in your settings. There is clearly a technical issue that is causing this issue that no one at Go Daddy wants to attempt to solve. Please resolve this issue or refund me my monthly subscription as I am clearly not receiving the service I signed up/paying for.

  

  Business Response

  Date: 07/01/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements .
  
  Our customer is utilizing *********************** Websites + Marketing Commerce for their online store. Since June 18, 2022, they have contacted GoDaddys Care team multiple times with regards to their shipping concerns.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has been in contact with our customer to discuss their concerns. We appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry. We will continue working with them to resolve their technical issues to their satisfaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy recently renewed a domain name that we had purchased years ago for my husband who is an author. Unfortunately, he lost interest in maintaining it and we forgot about it. We expected a reminder email about it when it was due to renew in June, but nothing came. Suddenly we saw a 20 dollar and change deduction from our bank account and had to chase it back to them. Now they will not let us cancel even though there has been no activity in over a year. I contacted them the day of the deduction from the bank but only got a robot response.

  

  Business Response

  Date: 06/27/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  
  GoDaddy provides its customers with full control over billing and renewal preferences.  ****************** is a customer responsibility. 
  
  RESOLUTION:

  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We empathize with our customer and have attempted to reach them by phone to address their experience and concerns.  Unfortunately, we were only able to leave a voice message.  If our customer wishes they can reach our team at [email protected].
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 our website was hacked through go daddys servers. Our website was completely crashed and unretrievable. I was told the only thing to be done was to pay for a new design including a new design fee and that my site would be replicated by Go Daddy. Here we are on June 21 and I still have no website. They were very uninformative Of what exactly the redesign entailed. After payment was made in after the project was started, I was then told only a specific amount of information would be re-created and that I would have to fill out work orders for the remaining. Had this had been explained to me prior I would never have gone this route. After paying almost $4000 for this service, once they told me they were only add a certain amount, my hands were tied as I am desperate for a website so I let them continue. Today however I fought for a refund. I was given an embarrassing and partial refund because I did not ask for a refund earlier in the process. Also, when our site was hacked so was our email. I have not been able to send an email for months. Go Daddy has switched over to a ********* based email platform that does not work with ********* programs unless you buy an additional $20 per month subscription to use such. Not only is ********* selling you a product and now hosting Go Daddys email platform but you also now have to pay to use ********* service on its own service even if you already own product. Go Daddy has been completely unhelpful in resolving this. To date, I cannot send email and I am currently paying for the service to do so. Also, I have only received a partial refund from the botched website redevelopment that they attempted. Including the time I have spent on this, business lost, and frustration I would safely say Go Daddy has cost our company $20,000. Any help would be greatly appreciated.

  

  Business Response

  Date: 06/28/2022

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  On January 18, 2018, our customer purchased a ******************* (W+M) Ecommerce plan for a two-year term via phone transaction. This was automatically renewed on January 18, 2020.
  On October 19, 2021, our customer contacted our Care **** regarding issues with their website. During this interaction, they opted to purchase GoDaddys ********************** (WDS) and ********* Services (MS) ***** plans for one-year terms. These services enlist GoDaddy to create and manage a website, utilizing our Managed WordPress platform. Upon connecting with our WDS ****, they were informed additional edits beyond their initial build would need to be submitted through our MS **************** October 25 and December 8, 2021, GoDaddy worked with our customer to the best of our ability to satisfy their design needs. On December 16, 2021, our customers design phase was completed. They were again informed further revisions required submission through our MS *********** May 23, 2022, our customer contacted our Care **** requesting revisions to their website. On May 25, 2022, our MS **** attempted to connect with our customer via phone and email for clarification on their request. Our customer was unresponsive.
  On June 16, 2022, our customer contacted our *********** requesting a refund. As an exception to our Refund Policy and a gesture of goodwill, they were provided a partial refund.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  This office has since connected with our customer and will continue working with them to resolve their outstanding concerns.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, when I entered a contract with GoDaddy for hosting and domain registration services, the cost to me included the use of an an e mail account. Now, despite raising their prices on the hosting and domain services, they wish to ALSO charge me for access to said e mail account, which was provided as part of the hosting and domain registration services I contracted with them to give. Why I should pay more for something my contract with GoDaddy states that I'm supposed to be receiving as part of the other services they provide escapes me. This is clearly a scam and I should either continue to receive access to the previously provided e mail account OR I should receive a discount on my hosting and domain services equivalent to what I am not paying for the e mail account I no longer have access to.

  

  Business Response

  Date: 06/21/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  GoDaddy is in the process of retiring our Workspace Email (WSE) platform and migrating our customers to our ********* 365 (M365) offering. To partner in our customer's success, we sent notifications regarding the change on March 17, 2022. These notices informed them that we would provide a two-month trial of M365 at no cost, but it would need to be renewed if they intended to continue using it beyond the initial trial.
  
  On April 16, 2022, our customer that we had completed their migration to M365.
  
  GoDaddy's approach during this process is to allow sufficient time for our customers to convert to a paid plan or to take the necessary steps to migrate their email to an alternative email provider. We have also ensured that our Care Team was ready to help our customers make the right decisions for their needs.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Sometimes, a company must make the difficult decision to cease a particular product or service. Such is the case with our WSE platform. Technology is ever-changing, and while we understand this process may be frustrating, we have provided our customer with ample time to decide on their next steps.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the ***** GoDaddy