Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 531 Customer Reviews
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Review fromDavid M
Date: 02/06/2025
1 starDavid M
Date: 02/06/2025
We paid for a 5 year auto renewing phone 800 number. 4 years in they accidentally sell my number to someone else. Ive been wondering why my incoming calls have slowed down. We call and they essentially say how bad they feel for us but nothing they can do now but happily sell me a new number. When asked if they are going to compensate for me having to change my marketing materials and the vinyl on my van it was a quick No! I hate that companies like this have no integrity. They wont stand behind their work and fix mistakes because rhetoric customer means nothing.
GoDaddy.com LLC
Date: 02/10/2025
We thank you for sharing your candid feedback.Our records show that on July 16, 2019, you purchased GoDaddys Smartline product for a five-year term via telephone transaction with our ************* Center.On July 16, 2024, per your account preferences, ********************** attempted to renew the Smartline product in good faith to honor agreements with you, however, our attempts were declined by your financial institution. On August 1, 2024, you, or an authorized user to your account, turned off Automatic Renewal for the product in question.While we understand and empathize with your frustration, the product failed billing and was removed from your account due to non-payment. Due to the time that has elapsed since its removal, GoDaddy is unable to complete a restore for the phone number in question.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromFrank P
Date: 02/05/2025
1 starFrank P
Date: 02/05/2025
Tried To renew for a 5 year plan they wouldn't do it. Tried to leave, but made it very difficult had us hostage for at least one day. Endless chats and bots! even on the phone *** couldn't help to renew. Automated phone and chat system treats the customer like a bot. They can't take any form of payments if not logged in. Changed payment system three months ago but Zero communication. Our domain expired No communication from them. They scare you into leaving in chat! Total chats exceeded 175 give or take. Still would not provide an exit code for leaving the platform. Next is the ************************. Thank you very much *** *****!GoDaddy.com LLC
Date: 02/10/2025
We thank you for sharing your candid feedback.When our customers cannot access the device or app used to enable 2FA on their account, ********************** has a vetted process to enable us to remove the service on our customer's behalf. More information can be found here: **************************************************************************** they have regained access to their account, they can transfer the domain away by following the instructions found in this link: ********************************************************************************************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromClaud G
Date: 02/05/2025
1 starI have the ********* 365 plan through GoDaddy and will cancel as soon as possible. The GoDaddy ********* login is incompatible with shared files meaning , if someone shares a folder or file with you, you cannot access it while logged into your account, it does not get added to "Shared with me" files, and you cannot add a shortcut to your OneDrive. I opened a ticket with GoDaddy on December 23rd and heard on February 4th that there was "no issue and I needed to troubleshoot with the file owner". I work as technical support myself, so I understand how ******** works and how to share files. GoDaddy cannot support its own product integration due to their Login and has blamed that issue on me, the customer, paying for a service they can't fully provide. I'm done.Review fromben s
Date: 01/31/2025
1 starben s
Date: 01/31/2025
Charged me a higher price for my domain renewal. I tried to see why the fee stated ***** but the total came to *****. I clicked on fees and taxes and only a .16 cent fee was listed. It was not until AFTER i made the purchase that the receipt said it was for the protection plan, why is that not shown BEFORE making the purchase?GoDaddy.com LLC
Date: 02/03/2025
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached at ************************************************Review fromCF L
Date: 01/29/2025
1 starIf I could, I would give GoDaddy zero stars. After ten years I received a renewal notice by email on Xmas Eve (at a rate that was much more than I paid when I signed up). I didnt need that domain name and called to cancel in early January. After I cancelled I was told that I could not get a refund because I did not cancel by December 27 (three days after the Xmas Eve renewal notice). At that point I said that if I cant get a refund then undo the cancellation. I was told that the cancellation cannot be undoneso I was charged $219.99 for NOTHING the ten years of service that I WAS NOT receiving. I was not told that I would not get a refund before I cancelled. After saying how ridiculous that was, I was told I could submit a form requesting a waiver and that I would get a response with 5-10 business days. I submitted the form January 7 and as of January 29 I still havent heard anything. This seems like a very disreputable way to do business. BUYER BEWARE!Review fromPaul W
Date: 01/27/2025
1 starWe pay for 3 domains w Gdaddy. Got a renewal notice for a product that we never ordered and don't use. Never was even aware the product was an option - and I confused it with the domain renewal. Email said that I needed to pay almost $200 to renew for 9 years. 9 years! After wasting 30 minutes waiting to talk to a representative - they finally told me the renewal email was a mistake and I should just ignore it as the product was free and included. I've lost my trust with this company. Bet they would have charged me the $200 and never said anything. Not cool.Review fromcliff m
Date: 01/17/2025
1 starcliff m
Date: 01/17/2025
they disabled my hosting because i used some of it to backup websites. I was under quota. then they changed my dns to their landing page.GoDaddy.com LLC
Date: 01/22/2025
We thank you for sharing your candid feedback.While we understand your frustration, GoDaddy must ensure stability for all users of the hosting environment. It appears you were utilizing your hosting services in a manner which violated GoDaddy's Terms of Service. You may review GoDaddy's Hosting Agreement at ************************************************************************ welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromStephanie J
Date: 01/10/2025
1 starStephanie J
Date: 01/10/2025
The customer service is ***** PAY MORE TO HIRE REAL PROFESSIONALS YOUR CHAT SUPPORT AGENTS ARE A JOKE AND CAN'T COUNT TO 2 AS A LONG TIME CUSTOMER I AM PO WITH THE QUALITY OF KNOWLEDGE AND PROFESSIONALISM WITH YOUR CUSTOMER SERVICE AGENTS AS MUCH AS PEOPLE PAY TO HOST THEIR BUSINESS WEBSITES YOUR COMPANY SHOULD BE ABLE TO PAY FOR REAL TECH PROFESSIONALS NOT THE CLOWNS IN THE CHAT SUPPORT CIRCUS.GoDaddy.com LLC
Date: 01/16/2025
We thank you for sharing your candid feedback. We will ensure our ************* Managers thoroughly review your concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review frommichael a
Date: 01/10/2025
1 starmichael a
Date: 01/10/2025
Terrible service that is now just all about selling the next 'plan.' Fristrating and irritating when a product you want to use becomes a tool for the provider to sell themselves to you! You have to navigate around the sales pitches. We are not the data, godaddy, We used to by your customer. Wake up and be nice again.GoDaddy.com LLC
Date: 01/15/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromGay P
Date: 01/05/2025
1 starGay P
Date: 01/05/2025
January 5, 2025 - Letter to GoDaddy Management Team, I am writing to express my deep dissatisfaction with the services and customer support I have received from your company, as detailed below. This letter serves as a formal complaint and outlines the specific issues I have encountered. Misrepresentation of Services When purchasing the Marketing Basic service on December 27, 2024, I was assured by your representative, ******, that your team would make the requested changes to my website and show me how to maintain and update them in the future. After purchasing the service, I was informed that your team does not provide training for customers, directly contradicting the information I was given. Inadequate Customer Support Following updates to my site by your design team, three of the five pages were left with missing images, and the missing images had been deleted from the media library. When I reached out for assistance, I faced language barriers and inconsistent information. Representatives were unable to resolve the issues effectively or direct me to someone who could. Lack of Accountability Despite assurances from ****, the Website Design Team Manager, that a refund would be processed for the failed Marketing Basic service, I experienced significant delays, call transfers, and a lack of follow-up. The situation was further exacerbated by your team’s refusal to process a refund due to an arbitrary 48-hour window policy, even though the problems were clearly caused by your team’s shortcomings and I reported the problems within 24 hours of the purchase of the service. Unprofessional Communication I was repeatedly transferred between representatives, subjected to scripted responses, and left without clear solutions. This experience was frustrating and eroded my confidence in your company. ** *GoDaddy.com LLC
Date: 02/03/2025
We thank you for sharing your candid feedback about our service levels and will ensure our ************* Managers review your concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************
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