Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 534 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEvan V
Date: 08/10/2023
1 starEvan V
Date: 08/10/2023
My company was charged for our website, we payed, they deleted our website and are stating we did not pay for the renewal.
GoDaddy.com LLC
Date: 08/15/2023
We thank you for sharing your candid feedback.A product will be deleted from an account due to non-payment.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMatthew D
Date: 08/10/2023
1 starMatthew D
Date: 08/10/2023
After spending a ton of money on a new site and hosting it with Godaddy, after only a week they moved my site to a new server, destroyed my database and basically told me its my fault for not backing it up. GONE.GoDaddy.com LLC
Date: 08/15/2023
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 08/15/2023
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMike B
Date: 08/08/2023
1 starMike B
Date: 08/08/2023
Go Daddy is terrible . Huge waste of money. Not just the cost for website which took forever to get correct but mistakes that caused time down and cost my company money. The worst customer service ever.in my opinion. My advice keep looking . They are still causing me problems by making changes without notification. They do not deserve one star but I can't go lowerGoDaddy.com LLC
Date: 08/14/2023
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromTuan S
Date: 08/08/2023
1 starI use godaddys smartline for business calls, and they have been extremely unreliable in service. This is the 2nd incident I've faced where their response to an outage is "we apologize". I've lost thousands in business and also many client due to their negligence. During an outage, their customer service Reps just hangup on calls when complaining. We need better response and we need to hold them accountable for the losses we incur.Review fromGi L
Date: 08/07/2023
1 starI was using Media Temple for quite some time for web hosting of my 4+ domains. GoDaddy acquired Media Temple earlier and there was a compulsory migration process happening from late 2022. I had 4 domains (web sites) that I was running on Media Temple, but when I checked those quite recently, only one domain was migrated, and 3 other domains are still in the process of migration. Most importantly, those websites were down for the past 6 months! And I noticed that the most recent 3 months, GoDaddy charged me about double the amount of monthly charges than before! Well, I wouldn't request refund for the entire DOWN time of my 3 web sites, but I wanted to get refund of the last 3 charges of $57.99, which is ridiculous amount for broken web hosting. To be fair, I asked them to refund me but they refused. I asked again and again, and they told me that I should work with my bank (or credit card). Come on, GoDaddy. No one wants to pay money for no service. Have some customer empathy and think about business ethic. You may be able to still run your business somehow, but I'm so sad about you as a company, your poor business practice and the customer service. I was using ********************** for my domain registrar but I will be moving my domains to other registrar soon. Everyone, please go far far away from GoDaddy.Review fromDenver M
Date: 08/07/2023
1 starI have 2 issues with GoDaddy:1) They added a service to my account that I did not request, and without my consent;2) They have a "policy" of no refunds after 30 days. They charged me over $500 for 3 email account for 3 years. After 6 months my non-profit organization no longer requires those email address. However, their policy does not allow refunds. That's over $400 they kept from a Youth Soccer nonprofit for providing zero services.Review fromDaryl S
Date: 08/06/2023
1 starDaryl S
Date: 08/06/2023
Almost impossible to cancel the service, and then they automatically recharge you and give you 5 pages of information to try to do a cancel totally ridiculous.GoDaddy.com LLC
Date: 08/11/2023
We thank you for sharing your candid feedback.Our records indicate youve connected with our Care team and received a refund of the recent automatic renewal. Should you wish to close your account, please follow the steps included in the following article: **************************************************************. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromDavid M
Date: 07/28/2023
1 starDavid M
Date: 07/28/2023
Paid $70 for ********************** The "broker" openly refused to even SUBMIT my offer to the supposed "owner" of the domain, because my offer wasn't "enticing enough." Translation? GoDaddy THEMSELVES own the name, and they want thousands upon thousands. Why else would they CARE what I pay a THIRD PARTY?! That they have an A+ BBB rating is the biggest joke on the entire internet. Clearly bought. Had to threaten PayPal grievance to get a refund.GoDaddy.com LLC
Date: 08/02/2023
We thank you for sharing your candid feedback. Your purchase of GoDaddy's ********************* (DBS) enlisted GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration. GoDaddy is not the registrant of the domain name in question. As you were informed, the nominal initial bid you placed for the premium domain name was unlikely to receive a response from the owner of the domain name. The service has since been canceled and refunded in full. Should you still desire the domain name in question, you may contact the registrant directly, using any public information you may find, in an attempt to negotiate a possible sale and/or transfer of the domain. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromAndy W
Date: 07/24/2023
1 starAndy W
Date: 07/24/2023
**************** reps are neither knowledgable nor helpful Our company has used GoDaddy for email services. I received an email last week stating the email account was going to be disabled. I called. ******* said that wasn't correct, email services would be around until early next year. We discussed a migration plan but agreed to talk again this week. Over the weekend, GoDaddy disabled my email. I've spent ALL DAY on the phone with GoDaddy, still no email.GoDaddy.com LLC
Date: 07/28/2023
Thank you for sharing your candid feedback.From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service. This is the case with our *************** services. Technology is ever changing and while we understand this process may be frustrating, GoDaddy proactively sends out notifications to affected customers to inform them of the changes. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromRachel M
Date: 07/22/2023
1 starRachel M
Date: 07/22/2023
I used Go Daddy to help me figure out my seo problem for my website. I paid them a lot of money to fix this and its been 6 months and they havent done anything! They tell me to keep waiting! Its such a scam! They just want your money! I told them to cancel my account if nothing changes. They didnt cancel and charged me again! Be very careful using this company! I do not recommendGoDaddy.com LLC
Date: 07/24/2023
We thank you for sharing your candid feedback. We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 07/24/2023
We thank you for sharing your candid feedback. We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If you can provide us with account-specific details, we will gladly investigate your concerns further. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.