Complaints

This profile includes complaints for Hughes Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hughes Federal Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hughes Federal Credit Union

  971 W Wetmore Rd Tucson, AZ 85705-1551

  
• 

  Hughes Federal Credit Union

  951 E Hermans Rd Tucson, AZ 85756-9000

  
• 

  Hughes Federal Credit Union

  3131 E Speedway Blvd Tucson, AZ 85716-3931

  
• 

  Hughes Federal Credit Union

  7970 N Thornydale Rd Tucson, AZ 85741-1444

  
• 

  Hughes Federal Credit Union

  PO Box 11900 Tucson, AZ 85734-1900

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need my account unlocked (last 4 of SSN 4665) so I can access proof of making car payments. They restricted it and I need it to keep making these payments, etc. and to update a payment method and when I call, they say they don't have access to my account.

  

  Business Response

  Date: 07/21/2025

  Thank you for sharing your experience, Jeffrey. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and spoke with you about your account. If you have further questions about your account, please send us a private message using our secure Messaging Center ********************************* ** **** *** ****** ******* ****** ** ************* We value your membership and look forward to serving you in the future.

  Customer Answer

  Date: 07/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23627766, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Jeffrey Williams
  
  
  
   
  

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit card payment was rendered to Hughes Credit Union on 4-21-25 for $22.00 dollars representing Aprils payment. Later that evening Hughes Federal Credit Union reversed the payment with no explanation or notification. A late fee was charged on 5-7-25 with no notification.Credit card payment was rendered to Hughes Credit Union on 5-23-25 for $****** dollars representing **** payment. There was no mention of a missing payment, or late fee charged. Later that evening Hughes Federal Credit Union reversed the payment of ****** dollars with no explanation or notification. Credit card payment was rendered to Hughes Credit Union on 6-4-25 for $217.00 dollars. There was no mention of any late payments or past amounts. After making my payment for $217.00 dollars I contacted Hughes Federal Credit Union to ask why monthly payment was so high. The representative stated my account was 30 days past due and about to go 60. I explained to the representative I have been making payments each month. The representative said your payments were reversed by *** after each of the prior payments. I asked the representative why were the payments reversed. She said I do not know. I asked for a supervisor, then she proceeded to argue with me saying it must be something you did. I asked her supervisor again. She said I am not putting you through to my supervisor in a snotty, rude and immature way. I asked to speak with a manager again. The representative said don't you have on line banking? Your know you check these kind of things. I explained to rude representative, I have had a lot of trouble with my on line banking and have not been about to log in for 2 years. Realizing she was not going to help me, does not understanding how to do her job, works with a very bad attitude, and knowing she was poorly trained I disconnected the call. This was clearly an error by Hughes Federal Credit Union. Can you have them reverse the 30 and or 60 day late off the credit bureaus.

  

  Business Response

  Date: 07/08/2025

  Thank you for sharing your experience, ****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and spoke with you about this issue. If you have further questions about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.
  

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car loan has been settled and paid off with Hughes Federal Credit Union since February 2025. I have requested twice for them to release the lien on my car title and they still have yet to do it. Each time I called they stated that they see a request was put in but never processed, and that it is noted okay to be released.
  
  I want HFCU to release my car title and stop holding it as hostage.

  

  Business Response

  Date: 07/03/2025

  Thank you for sharing your experience, Angela. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and was able to assist in resolving this issue. If you have further questions about your account, please send us a private message using our secure Messaging Center ********************************* or call our Member Contact Center at 520-794-8341. We value your membership and look forward to serving you in the future.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity was hacked years ago by my fathers ex wife. She was never caught and put over 20000 on debt under my name, addresses (changubg them as I moved) phine number and social security number. Last I heard she was in California but proior to 2024 I had no knowledge that this was happening. Sje actually started my credit karma and the some of the emails linked to these past due accounts. She had electricity and toll.charges. so many items it has been hard to know what all she's done. I got a car loan and after that she started really racking up new cards. Shes been to jail and released and I still have these on my credit report even though I have disputed them several times and they all come back to Hughes and I am just about sick of it. I just want these taking off my record. Also the fraudulent charges have fraudulent dates. As far as I know nothing should be put on their past 2020 too and there are clearly fees left from 2023 and 2024 that need to go away. How much longer do I have to pay for being a victim of identity theft?

  

  Business Response

  Date: 06/24/2025

  Thank you for sharing your experience, Jessica. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and left a voicemail. They followed up today by phone. If you have further questions about your account, please send us a private message using our secure Messaging Center ********************************* or call our Member Contact Center at 520-794-8341. We value your membership and look forward to serving you in the future.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm submitting this formal complaint regarding two accounts being reported by Hughes Federal Credit Union, both of which continue to appear on my credit reports without proper verification and in violation of my rights under federal consumer protection laws.
  
  The first account (352272XXX), opened on 08/30/2022, reports a balance of $7,867.00 and was recently reinstated after being previously removed. I was never notified of its reinsertion, nor was I provided any documentation or explanation justifying its reappearance. Under 15 U.S.C. § 1681i(a)(5)(B) of the Fair Credit Reporting Act (FCRA), the credit bureaus and furnishers are legally required to notify the consumer within five business days if an account is reinserted following a prior deletion. This legal requirement was entirely ignored.
  
  The second account (352272XXX), dated 06/01/2020, reports a balance of $756.00. I have also disputed this item repeatedly and have never been given any valid documentation—such as original signed agreements, billing statements, or account applications—to prove that I am responsible for this debt.
  
  Both accounts remain unverifiable. According to 15 U.S.C. § 1681i(a)(1)(A), I am entitled to a reasonable reinvestigation of any disputed item on my credit file. If no conclusive documentation can be provided, 15 U.S.C. § 1681i(a)(5)(A) requires that the account be deleted. In addition, if a debt is being collected, 15 U.S.C. § 1692g of the Fair Debt Collection Practices Act (FDCPA) mandates that the furnisher must cease reporting until verification is produced—yet both accounts remain.
  
  If Hughes Federal Credit Union cannot immediately provide full, original documentation verifying both debts and their legitimacy, I demand that these accounts be permanently removed from all credit reports. I reserve the right to escalate this matter to the CFPB, FTC, and to seek legal remedies under 15 U.S.C. § 1681n for willful noncompliance.

  

  Business Response

  Date: 06/18/2025

  Thank you for sharing your experience, Nick. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and left a voicemail with information about your account. If you have further questions about your account, please send us a private message using our secure Messaging Center ********************************* or call our Member Contact Center at 520-794-8341. We value your membership and look forward to serving you in the future.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2nd i initiated a transfer to an external account. The transfer was sent and then immediately there was a ACH withdrawal pulling the money back. Now the money is missing in limbo and Hughes keeps making excuses that has nothing to do with what happened.

  

  Business Response

  Date: 06/05/2025

  Thank you for sharing your experience, Nathan. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and left a voicemail with information about your account. If you have further questions about your account, please send us a private message using our secure Messaging Center ********************************* or call our Member Contact Center at 520-794-8341. We value your membership and look forward to serving you in the future.

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my debit card locked to prevent fraud charges from happening and while having it locked i received 240 dollars in returned item fees for items that are recurring transaction they are monthly fees and monthly payments that always go through. According to their app it states if you lock the card "All transactions, EXCEPT for recurring payments, will be denied until you turn your card back on." Now im being stolen from because my card was locked even though I had the available fund in my account the entire time.

  

  Business Response

  Date: 06/03/2025

  Thank you for sharing your experience, ******. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team spoke with you about your account. If you have further questions about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to pay my car note bill for almost 4hrs, no customer support, no call back number no nothing, the worse professionalism I ever seen in my life and this is a legal business, do they have workers, I been having problems with this company for years, I sick and tired and overall exhausted can someone please help cause now Im going to be viewed as late payment

  

  Business Response

  Date: 05/28/2025

  Thank you for sharing your experience, ******. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and spoke to you about your account. If you have further questions about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came an snatched the car that was my wedding gift with 5000 in cash and tools , a lot of personal stuff jewelry husband had financed in his name but surrendered the vehicle we seperated and I had possession they came in my yard that he was told not to have any tow truck or himself come in my no trespassing order and signs they want let me know where to get my stuff nor did they notify me the payment was behind or anything ******* Quintonez was aware of the agreement between me and ******** and my possession of the vehicle

  

  Business Response

  Date: 05/28/2025

  Thank you for sharing your experience, *****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and spoke to you about the account. They reached out to the member as well. If you have further questions, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do online banking, Desert Financial Credit Union. I paid a pymt of ****** on 4-7-25 to my Hughes **** card. It didnt come out of my account till 1 week later. The bank sent out a check to Hughes processing company, normally they pay electronically, but they tried, called the processor and was told it couldnt be done because of changes going on. This payment has never posted to my **** card, yet it came out of my checking account *******. Then I found out they changed their processing company on april 28th, a day after I end up past due on the **** account. An ***** told me they had a contract with old procesor for pymts to be forwarded for 60 days. Anyway, the check cashed on 4-21-25. So I was asked to mail my own check of ****** directly to hughes in ******. and she would post it back to day after 1st check cleared my account, so I wouldt have late charges. Thats check #*** and that cleared my bank account already and posted with my Hughes ***** In meantime, with all the calls I have made between Hughes and my bank, Hughes now tells me they cant do nothing or contact old their old proccessor, or doing anything about the 1st payment of ****** that was paid to this **** card from my bank to their old processor. So someone has kept my ****** and I'm suppose to be ok we this? So I either want the ****** credited to my **** card or refunded back to my bank account. I've attached enough documents, etc that will show all this. You will see old processors address on the banks check, and the **** account number on top is clear as day and correct. thx, **** ******

  

  Business Response

  Date: 05/09/2025

  Thank you for sharing your experience, ****. We strive to provide exceptional service and are sorry we fell short of that expectation. Members of our management team have spoken to you about the resolution to this issue. If you have further questions about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.

  Customer Answer

  Date: 05/09/2025

  I did hear from Hughes after filing this complaint, but untill i actually see the credit posted to my account, which will be 3 business days, not counting today, which should be seen by or on 5-14-25. thx, ****