Reviews
This profile includes reviews for Hughes Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 42 Customer Reviews
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Review fromMatthew A
Date: 07/18/2025
1 starI am a disabled veteran. I was denied a refinance vehicle loan due to the fact that Im unable to drive because of my disabilities. I was approved all the way through the credit process and only denied for not having a drivers license even though Im legally allowed to own a vehicle to get back-and-forth to doctors appointments.Review fromGlenn A
Date: 05/29/2025
1 starGlenn A
Date: 05/29/2025
I had refinanced my vehicle with Hughes and it has been a horrible experience. Their website is garbage and seems purposely hard to log into, it asks you for a user number or something similar which I haven't the slightest idea how to find. Unfortunately a fell behind when work got slow and their representative called late in the evening when I wake up in the middle of the night and then she texted me with a pompous, arrogant attitude. When I did make a payment they sent some random weirdo to my house two weeks later to supposedly "check on the property" which seemed more like an attempt to strong arm me than anything else. I would advise anyone considering using any of their services to stay away from them. They're impossible to get ahold of on the phone on top of all of that. They should be shut down.
Hughes Federal Credit Union
Date: 06/03/2025
Thank you for sharing your experience, *****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out to you with information about your account. If you have further questions about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromSarah C
Date: 05/06/2025
1 starSarah C
Date: 05/06/2025
How does this credit union have an A+ rating? You cant get in contact with anyone. Sat on hold for 20 minutes before giving up. Tried the online chat, someone named **** offered assistance and then was non responsive. This place is a complete joke.Hughes Federal Credit Union
Date: 05/13/2025
Thank you for sharing your experience, *****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via email and provided their personal contact info. If you have further questions, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromDillan N
Date: 05/05/2025
1 starDillan N
Date: 05/05/2025
If I could leave less than 1-star, I would. Simply the worst ******************* experience I've ever experienced. I can't wait for them to go under, as they are quite possibly the worst business I've ever dealt with. Do yourself a favor and stay as far away from Hughes as humanly possible!!Hughes Federal Credit Union
Date: 05/12/2025
Thank you for sharing your experience, ******. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone, left a voicemail with information about your account, and emailed you with details. If you have further questions about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromDevin G
Date: 04/16/2025
1 starDevin G
Date: 04/16/2025
Terrible, good luck getting ahold of anyone. I suggest set up auto asap because you'll never hear a human voice from them again.Hughes Federal Credit Union
Date: 04/17/2025
Thank you for sharing your experience, *****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and spoke to you about your account. If you have further questions about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromKarna S
Date: 12/06/2024
1 starKarna S
Date: 12/06/2024
Horrible experience!!!! I refinanced my vehicle with them over 3 years ago and somehow my balance keeps increasing and not going down. I fell behind on payments recently, due to being out of work from an injury and they said they would send me paperwork to sign to reduce my payment for 6 months and also to verify my insurance. (I received no paperwork for the insurance portion and no calls/messages asking to please contact me were returned for two months) I woke up the other day and my vehicle had been towed to an unknown place all because they hadn’t received my insurance form. So due to lack of effort on their part, they just decided to repossess the vehicle. (The car has been continuously covered by insurance) somehow all this led to them telling me that in order to get the car back the total balance due for late payment (instead of the already signed payment agreement amount) and a new loan was going to go into effect with my husband added to it. I absolutely refused to allow him to sign any paperwork with them and told him they can keep the car. I have tried contacting them to find out where the vehicle is to retrieve my belongings and here we are several days have passed and no paperwork has been sent to allow me to voluntarily surrender the car and no way to get mine and my children’s belongings out of the car. I still have no idea how a loan that started at around 37,000.00 when I refinanced with them has a payoff balance of over 41,000.00 and I have paid on it for 3+years!Hughes Federal Credit Union
Date: 12/18/2024
Thank you for sharing your experience, *****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone, left a voicemail with information about your account and emailed you with details. If you would like to speak to someone about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromAnne
Date: 11/30/2024
1 starAnne
Date: 11/30/2024
AWFUL CUSTOMER SERVICE AND PAYMENTS ARE TAKEN OUT EARLY ALL THE TIME!!!!!!!!!!!!! WORST CREDIT UNION EVER!!!!!!!!!!!!!!!!!!Hughes Federal Credit Union
Date: 12/04/2024
Thank you for sharing your experience, ****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team reached out via phone and spoke with you about your account. If you would like to speak to someone further, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromPaul H
Date: 11/27/2024
1 starPaul H
Date: 11/27/2024
Cannot get any help when I call , all I get is someone will call you back before end of the day over and over each day and no one calls back, beginning to think swapping to them was a major mistake, I do not recommend.Hughes Federal Credit Union
Date: 12/02/2024
Thank you for sharing your experience, ****. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our team spoke to you on the phone and resolved the issue with your account. If you would like to speak to someone else about your account, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromEmilie H
Date: 11/14/2024
1 starEmilie H
Date: 11/14/2024
Did not verify my insurance before taking my loan. What do they get paid to do over there? They already added 4k in principal to my loan when taking it and the extended term ensures they make massive profit on interest and thats for doing nothing because I was in a desperate position. So they are adding 400 to my loan for CPI because they are too lazy to verify my insurance. Im already paying them 22k for a car worth 8k. What more do they want? ********* greedy company that wont put in any effort to actually work for their money.Hughes Federal Credit Union
Date: 11/18/2024
Thank you for sharing your experience, ******. We strive to provide exceptional service and are sorry we fell short of that expectation. A member of our management team spoke to the insurance company. The manager reached out to you via phone and left a voicemail with information about your account. If you would like to speak to someone about your account, you can use the manager's personal number, send us a private message using our secure **************** ************************************************* or call our ********************* at ************. We value your membership and look forward to serving you in the future.Review fromFaisal B
Date: 11/13/2024
1 starFaisal B
Date: 11/13/2024
Been in car business for over 15 years. Worst experience. ****** customer service, looking at their ratings on ****, ****** and here its obvious they do not care. Sold the car to the customer who got a loan with this bank. Processed the loan, on ****** it shows that the lien is there, new title has been issued and the customer has been mailed the license plate. But the loan officers refuses to release the funds. All the obligations on my side were fulfilled including the sales taxes which were paid from my pocket, but they are not releasing the funds to us.October 26 car sold, October 28 title processed, November 2 new title issued and license plate mailed and today its November 13 and they still have not release the funds.Hughes Federal Credit Union
Date: 11/14/2024
Thank you for sharing your experience, ******. We strive to provide exceptional service and are sorry we fell short of that expectation. A manager reached out to the out-of-state representative via phone and the situation should be resolved. If you would like to speak to someone about details, please send us a private message using our secure **************** ************************************************* or call our ********************* at ************.
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