Complaints
This profile includes complaints for Hughes Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 64 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/1/2022 I was approved for a refinance for my vehicle. The vehicle is registered as an OR with another person. I live in SC where the vehicle will be titled and registered and in SC they only require ONE of the parties to sign the title to refinance, sell the vehicle or trade if it is joint titled as an OR. Hughes Federal Creidt Union has given me the run around and it is now September 25 and they are claiming that the South Carolina DMV is requiring them to have both parties sign a POA which is false. I have spoken with the SC DMV and that is NOT a requirement due to the vehicle being registered as an OR. Only ONE of the parties has to sign. I had already completed this research prior to applying for a refinance and i brought it to their attention when they came back with false information.
The gentleman i was working with even told me that he would have an answer back for me within a day because they werent having to reach back out to SC for that infomation so it shouldn't take too long. The paperwork they sent me from the SC DMV is only for me to sign yet they are still trying to require me to have a POA for the cosigner. The party that I have as a cosigner on my vehicle will not sign a POA and I am in need of lower payments. This the reason for applying for a refinance. I am frustrated because I know this is not a requirement for my state and here we are almost a month later and I do not want my credit pulled again by another company.
Business Response
Date: 09/26/2022
Hello Ms. *****, thank you for sharing your experience. We value all feedback as it helps us improve our members' experience. A representative from the Hughes management team reached out to you today to further discuss your experience and offer a resolution. If you need further assistance please call our member contact center at ************ or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. Thank you.Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the worst car loan company I have ever had to deal with and all of their customer service associates are rude. My account has been messed up since I had my Vehicle Service Plan refunded back to my account. When it first got refunded my account said there was a $0 payment due so you guessed it, I did not pay that month like the online portal said. Now they are telling me I am one payment behind. Also, I have been getting late notices in the mail stating I owe a lower amount than what the online portal states. I have been paying extra money each month since the beginning. They are telling me this extra amount does not count towards “future” payments and that my account is still behind. I can not wait to finish paying off my car loan and be done with this company. I will not recommend them to anyone!Business Response
Date: 09/23/2022
Hello, Ms. ****** thank you for sharing your experience. We value all feedback as it helps us improve our members’ experience. A representative from the Hughes management team reached out to you today to further discuss your experience and offer a resolution. If you need further assistance please call our member contact center at 520-794-8341 or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. Thank you.Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently went through the most difficult experience I've had recently trying to get my auto loan refinanced. It's still not done, and this has been in progress for almost 2 months now. I finally recieved a "welcome" email from Hughes federal credit union, but upon trying to figure out how to make a payment I am met with the most difficult process I've ever seen. They want you to fill out a paper and fax it to them for automatic payments, which I did and have yet to recieve any confirmation. I have tried emailing, I have tried reaching out via chat, I have even tried calling and keep getting hung up on. On top of everything I am still getting threatening letters from my previous lender because Hughes has not finished their job. Nobody has contacted me with further steps, the emails they send are vague and show nothing with helping me complete the task at hand. I NEED CONTACTED AND I NEED ANSWERS! My credit is at further risk, getting my car repossesed is at risk, not to mention late fees. I feel mislead by Hughes, and feel like they enjoy making things difficult so they can put additional fees on people.Business Response
Date: 09/20/2022
Good morning Mr. ****, thank you for your review and for your comments and we apologize for any inconvenience. We value all feedback as it helps us improve our members' experience. A member of our management team has reached out via email to address your concerns. If you need further assistance, please call our member contact center at 520-794-8341 or send us a private message using our secure messaging center https://www.hughesfcu.org/contact. We appreciate that you are a member of Hughes Federal Credit Union; we value your membership and look forward to serving you in the future.Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In violation of the Fair Credit Reporting Act (“FCRA”). 15 U.S.C § 1681 et. Seq., for unlawfully obtaining my EXPERIAN consumer report on Feb 15, 2022 without my authorization or a permissible purpose under the FCRA. See 15 U.S.C § 1681b
I had an account with rude ass Hughes FCU. I no longer have a banking relationship with this credit union that employs rude disrespectful aholes which is why I notified them to only contact me through certified mail through the USPS.
My complaint is that these aholes keep pulling my credit every month without my authorization. They are doing a hard pull so that it negatively affects my credit score. They will try to argue that they have to pull it because of an outstanding debt however no other lender does this. Other lenders do a soft pull for keeping up with changes to a debtors address. These aholes know exactly what they're doing and they take pleasure in playing these games. Going forward, I will file a complaint with the FCC requesting compensation for each violation as permissable by law along with file a civil suit against Hughes and their President, individually and collectively for harassment and unlawful business tactics.Business Response
Date: 08/29/2022
The Credit Union has made several attempts to contact Mr. ***** to resolve his issue, but has been unable to reach him. We request that Mr. ***** contact the Credit Union to discuss his concerns at 520-794-8341. Thank you
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