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Business Profile

Computer Software

Shop Software Keys LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase on November 18, 2022 Order #*****. I have made numerous attempts to contact the business (via emails and phone calls) in regards to finding out an update on my order. All attempts have fails / not been answered as of December 1st 2022. At this point I believe this site is a scam and should not be trusted.

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a key for Windows 11 Home Edition. Was told it would be delivered to my email address. Still no receipt. I'm not waiting any longer. The internet has a LOT of information about this companies business practices and I wish I had known before. They claim to be a "Gold Windows Reseller", I spoke to a rep from Windows and while they are aware of this companies shady business dealing, they are in NO WAY affiliated.

    Business Response

    Date: 11/08/2022

    Hello,

     

    After reviewing your order it looks like your License Key and download instructions were sent to you at November 8, 2022 at 10:45am just 5 minites after you submited your pourchase.

     

    On our website and on this products detail page it states that the delivery time for this product is within 30 minutes we did deliver on this promise, unfortnetley sometimes id you can not locate the email you may need to check your Spam/Junk folders as well as Promotions if using Gmail.

     

    We did not recive any request from you to resend this email, we did recive your refund request on November 8, 2022 at 2:29 pm and we have sense copleted your refund.

     

    We are ************************ I am not sure who you may or may not have spoken to but please find our ********* credentials below

     

    ********* Partner Number (MPN) - 6391247

    ********* Seller ID - ********

    ********* Publisher ID - ***********************************

    FInd a link below to our company's page directly on ********* website 

    https://appsource.microsoft.com/en-us/marketplace/partner-dir/b5aa2ffa-b355-4c8d-af04-3cdde4c8ecc7/overview

     

    Please do more research or contact the company before submitting an untruthful claim to the BBB in the future.

     

    If you have any further questions regarding your refund request please contact our support team at ********************************** and we will be happy to help you.

     

    Best Regards,

    SSK's CEO 

    *********************;

    Customer Answer

    Date: 11/08/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

Shop Software Keys LLC is NOT a BBB Accredited Business.

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