Complaints

This profile includes complaints for Seabreeze Management Company Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seabreeze Management Company Inc

  26840 Aliso Viejo Pkwy Ste 100 Aliso Viejo, CA 92656-2624

  
• 

  Seabreeze Management Company Inc

  36945 Cook St Ste 104 Palm Desert, CA 92211-6077

  
• 

  Seabreeze Management Company Inc

  391 N Main St Ste 203 Corona, CA 92878-4006

  
• 

  Seabreeze Management Company Inc

  9350 Waxie Way Ste 560 San Diego, CA 92123-1056

  
• 

  Seabreeze Management Company, Inc.

  6320 Canoga Ave Ste 650 Woodland Hills, CA 91367-7748

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made payment every month before the Due date. The management company ends up doing their accounting without factoring my payment on the date of check arrival and has been applying delinquent charges every month. Some months delinquent charges are applied multiple times. They do not return my calls asking for clarification of charges. I have now made an extra payment of ****** just to prevent further delinquent charges while I hear back from them.I think they are trying to push customers to move to their payment portal so that they can charge payment fees. They charge some fees to make payment through their portal. So for people like me who are sending checks to avoid their fees, they claim checks did not arrive in time and charge delinquent fees. I think this is fraud. They should not be doing business.

  

  Business Response

  Date: 06/10/2025

  ***** **********, 
  
  Thank you for taking the time to share your concerns. We sincerely regret the frustration you've experienced and appreciate the opportunity to clarify what occurred.
  
  We understand that youve consistently submitted your payments on time, and that it was confusing and upsetting to see late fees appear on your account. The issue arose due to a special assessment that was applied in February. Per California law, payments must be applied to the oldest outstanding balance first. As a result, your payment for what you believed were regular monthly dues was automatically applied to the special assessment. This inadvertently caused each following payment to be applied to the prior months balance, creating a rolling shortfall until the account was brought current recently.
  
  The Board has agreed to waive all late penalties, interest, and even the pre-lien fee, something that is not commonly done, as a courtesy to you.
  
  Our community manager will be reaching out shortly to personally reintroduce herself and provide her direct contact information, so you have a clear line of communication going forward. We are here to support residents in understanding their accounts and avoiding unnecessary stress.
  
  Again, we thank you for your feedback. 
  
  Warm regards,
  
  ******** *****

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I appreciate the timely response from Seabreeze management.
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seabreeze management has placed an illegal lien against my property without serving me notice and has received payment for the lien amount and still will not remove the lien. They will not communicate and have hired an attorney who does not communicate. They have blocked me from paying my dues via their website or viewing any kind of status on my account. They have also refuse to follow their own HOA rules, the civil code and have lied about communication with the board.

  

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to respond to ************** concerns. We understand how upsetting these situations can feel and appreciate the chance to provide clarification.
  
  Seabreeze Management Company acts at the direction of the elected volunteer board of directors for the *********************************** (***). We do not create HOA rules - only the associations board has that authority. Our role is to carry out the boards instructions in accordance with the communitys Covenants, Conditions & Restrictions (CC&Rs) and applicable laws.
  
  Regarding the lien: Any lien placed against a property is done so at the direction of the board and in accordance with all legal requirements, including proper notice as required by California Civil Code. Once an account has been turned over to the **** legal counsel for collection, all communications and payments must go directly through the attorney. This is standard practice and ensures legal compliance for all parties involved.
  
  Seabreeze is not authorized to bypass the attorney or to communicate on matters that are actively being handled by legal counsel. For that reason, access to online account tools is restricted once legal proceedings begin.
  
  Please know that Seabreeze is committed to transparency and professionalism. Any suggestion of misconduct, including withholding funds or false communication, is taken seriously. We encourage Mr. **** to continue communication directly with the associations legal representative to resolve this matter.
  
  Seabreeze Management Company

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After years of SeaBreeze ripping me off Im now posting this. For years they were misreporting payments sent by my bank by check then would make these fines that are outrageous. I did not legally agree or accept to these arbitrary penalties that this criminal organization imposes for huge profits against home owners. Things like numerous made up fees like their $195 pre lien letter fee that they send within 60 days of not receiving a check. These fees are criminal and a company cant simply apply fees like this. There is a huge opportunity for a class action law suit against this company for this. Im available to help any attorney prep this and file this case.

  

  Business Response

  Date: 03/12/2025

  ***** ******,
  
  We understand that receiving unexpected fees can be frustrating, and we sincerely appreciate the opportunity to address your concerns. Our goal is always to help ensure transparency in the way association fees are handled.
  
  To clarify, Seabreeze does not set the associations assessments, late fees, or pre-lien costs. These are determined by the collection policy and governing documents (CC&Rs) of your community and enforced by its elected volunteer board. As the management company, our role is to assist in executing the boards decisions and the CC&Rs, which are in place to help maintain the communitys financial health and operations.
  
  Weve reviewed your account and, in an effort to assist, we have placed a note on your account to waived the two late fees, two interest charges, and the reminder letter fee once the account is brought current otherwise. The pre-lien cost is a hard cost incurred with the associations legal process and, along with the outstanding assessments, cannot be waived. The balance on your account, less the aforementioned fees, is $427.50. Weve also placed your account on a courtesy hold so that while you are preparing to make this payment, you do not incur additional late fees or interest.
  
  If theres anything further we can do to assist you in understanding your account or payment options, please dont hesitate to reach out to your communitys manager, ***** **** ******************************************* or our billing department *************). Were happy to help.
  
  Sincerely,
  
  ******** *****
  Seabreeze Management Company

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seabreeze Management is incredibly unprofessional, disorganized, and incompetent. The management company representatives are obviously overworked but they are also unbelievably hostile and non-responsive. They are beholden to corrupt, incompetent, and hostile ********* members, and never actually do their job, which is to MANAGE BUILDINGS.On October 10, 2024, Seabreeze sent over a contractor to my unit at the **************** in *********** (******************) to investigate a leak from the building's roof (which I discovered). That contractor tore a large hole in my ceiling, which is still there today (February 11, 2025). Seabreeze and the Paraiso HOA have completely failed to even attempt to fix the damage that they created to my home. ******* ********, the community manager, is unbelievably incompetent and hostile. For some reason, she takes direction from the incompetent ********* President ******* *****, who has repeatedly harassed multiple residents over many years, while utterly failing at his duties.Crystal's manager ***** ***** has also failed to respond appropriately or take action to repair the damage to my home. Seabreeze should clearly be forced out of business and all of its employees should be fired. However, at this point, I will settle for an immediate completion of the work that started 4 months ago (!) and essentially destroyed my home, while causing severe monetary damage.

  

  Business Response

  Date: 02/21/2025

  ***** ********,
  
  Thank you for your update and for acknowledging Crystals efforts in addressing your concerns. We appreciate your patience throughout this process and are committed to ensuring the necessary repairs are completed as efficiently as possible.
  
  If there are any outstanding issues or additional concerns as the work progresses, please dont hesitate to reach out. We want to ensure everything is resolved expeditiously. 
  
  Best, 
  
  ******** *****

  Customer Answer

  Date: 02/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****` ********
  
   
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had water damage from a leaking room in my condo unit for the last couple of years, maybe more. I have contacted the *** management company. They sent someone out to look, I think he did a report on the cost to repair. The *** never acted on it. I called them back about 3 months ago. Then they said it had to go to the Board. So a month later, they Board looks at it and now says they need more information. All they are doing is jacking me around and I am tired of it. I may have it repaired and sue the Association for payment.

  

  Business Response

  Date: 02/05/2025

  ***** *******, 
  
  I understand how frustrating this has been for you, and I appreciate your patience while this matter is being addressed. Id like to provide some clarity on the process and where things currently stand.
  
  When a work order request is received, an investigation is conducted to assess the issue and determine next steps. In some cases, such as yours, the decision to proceed with repairs must go before the Board. Once the Board approves action, work can move forward.
  
  In your case, the initial assessment was completed, and the Board reviewed it last month. However, they required additional information before making a final decision. That information has since been gathered, and the Board is scheduled to meet on Monday night to finalize the decision. Once they approve, the necessary work can proceed.
  
  I understand the delays have been frustrating, and I assure you that we are working to move this forward. Your manager, **** ******, will provide an update as soon as the Board makes its decision. Please dont hesitate to reach out to him at ****************************************** in the meantime if you have any further questions.
  
  Best,
  
  ******** *****

• Initial Complaint

  Date:12/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a resident in ******************* and have been working with Seabreeze for the past few months and have a few observations and feedbacks 1. their online e-check payment portal is not free which is the 1st property management company I've seen imposing charge for e-check payment. 2. because of No.1, it forces the residents to use either autopay, which they prefer you to do, or traditional bill pay.3. I prefer not to go with autopay since I'd lose the chance to verify the balance of my checking acct still meets the minimal required balance, so I went with traditional bill pay in which case the bank will mail a check to them upon my request. 4. for billpay, I have a case where BoA mailed them 2 checks both on Dec 02. They claimed they just received one, but not the other. I had to check my seebreeze acct to avoid the delinquency fee. I probably will be forced to use autopay in the future. 5. I also had a case where they sent *** ***** to the same wrong address across two months in a row. I emailed them in the 1st month, said hey I didn't receive the bill. they said they corrected the address. The 2nd month came, I still didn't receive the bill. I emailed them again with the same question. They said they had already made the correction and emailed me the *** bill to prove. when I looked at the bill they sent, the address on it still had the same error! They didn't do a self-check before they emailed the bill with wrong address to their customer EVEN AFTER the customer reached out. RIDICULOUS! There wasn't any apology at all.6. The billing **** and customer service were rude and didn't respect customer. Moreover, although I didn't receive the bill, I managed to process the bill pay and get the check delivered to them by the end of the grace ******* BUT I still got charged with a delinquency fee. I sent them like 10 emails telling them what they did wrong, now I'm still waiting for the reversal of delinquency of the 2nd month.

  

  Business Response

  Date: 01/08/2025

  Hi Zairu,
  
  Youre in great hands with ******, and theres a meeting next week with the board. Were hopeful they will decide to waive the fee.
  
  As per my email, I also wanted to confirm the address on file: *******************************************, and ensure youre aware of payment options:
  
  Recurring Automatic ACH Payment
  Log into your CommonArea portal and navigate to Register or Edit FREE Recurring Auto Payment. Click Turn on Automatic ACH, enter bank details, and submit. Sign up or edit by the 4th of the month for activation that month. Debits occur on the 10th or the next business day, posting in 1-4 days.
  
  Single Payment
  Log into CommonArea, click Pay Assessments, and choose a one-time payment via e-check/ACH (flat $3.95 fee) or credit/debit card (3.5% fee).
  
  Check Payment
  Mail a check payable to your association, including your account number, to:
  PO Box *****, ************* 92799-5189. Delays may occur due to mailing.
  
  Bill Pay
  Set up bill pay to send checks to the above address. Include your association name and account number. Note the payment date is the mailing date, and delivery may take time.
  
  You have my contact information and ******** For the second fee waiver, we are at the mercy of the board, which meets next week.
  If you need anything in the meantime, dont hesitate to reach out.
  
  ******** *****
  ***********************************************************************************

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a year the website will not allow me to make any payments, since the hoa changed and changed websites. Each time I try it says to contact management but when I do they tell me to wait or their system is down. They make it impossible to pay my account. I've called so many times for help, sent msgs with no response back from the company, no voicmail call backs, and no emails replys back. 6 months this company has failed to provide any solution for me to pay. They will not allow me to make a payment on phone or in person, or website or app, and guest account, but continue to add late fees and now sent account to an attorney who will also not call me back or take my payment. The seabreeze company have been so rude when I ask for help to the point I don't even feel comfortable calling them for help anymore. I just want to be able to pay my hoa payments like everyone else, but they won't accept any form of payment. This has become a weekly nightmare for over 6 months, even when the account was current befpre a payment was even due, it would not let me pay. This company seems to be doing this on purpose to add fees and not allow me to make payments so they can put a lien on my house to only certain customers.

  

  Business Response

  Date: 10/30/2024

  Mr. ****** *****,
  
  Thank you for reaching out, and I apologize for the frustration you've experienced. After reviewing your account, we can confirm that it currently reflects a zero balance, and our records show no prior email correspondence with the community manager regarding this issue. Your payment portal is active, so you should be able to access it for any future payments.
  
  To assist you further, please feel free to reach out to our ************* team directly at ************ or via email at ******************************************** They can provide additional guidance and ensure any issues with the payment portal are promptly addressed. Were here to help resolve this matter so that you can confidently and easily manage your payments moving forward.
  
  Sincerely, 
  
  ******** *****

  Customer Answer

  Date: 11/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NEEDING THE DECLARATION PAGE FOR THE CONDO MASTER POLICY FOR MY MORTGAGE COMPANY. I HAVE EMAILED SEVERAL PEOPLE IN THE COMPANY, CALLED CUSTOMER SERVICE AND FAXED THE REQUEST AND I HAVE NOT RECEIVED ANY RESPONSE. THIS DECLARATION PAGE FOR CONDO MASTER POLICY IS URGENTLY NEEDED BY MY MORTGAGE COMPANY. I AM NOT SURE WHAT TO DO ANYMORE SINCE OUR HOA SEABREEZE **** HAS NOT RESPONDED AT ALL, AND THIS IS AN URGENT MATTER

  

  Business Response

  Date: 09/27/2024

  Hi ********* G ********, 
  
  Thank you for reaching out. While we are unable to provide a declaration page for the policy for your associations insurance, we are able to provide the contact information so that you may obtain what you need directly from the broker. Youll find this information below.
  
  ***** *********
  ********************************************
  **********************************
  *******************
  Ph: ************
  Email: *******************************************************
  
  Wishing you a lovely Friday, 
  
  ******** *****

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to the BBB after numerous requests which have been ignored by Seabreeze Management. Under Civil Code 5910 a I have requested to "Meet and Confer" with the board to discuss options to pay a Special Assessment balance that I owed after paying my $1000.00 insurance deductible and the insurance company denying the claim. All of the homeowners claims were denied. Although the Representatives from Seabreeze proprosed this to all homeowners in a flier that she passed out to all owners in the complex. I received a Notice of Intent to **** in April of 2024. I immediately responded back with a letter sent to Seabreeze and also a certified letter as stated in the instructions. I never received a phone call or letter back regarding my request to "Meet and Confer". I called ************************* the Manager assigned to my property several times and emailed her. She never bothered to respond or call me back. In June I initiated paying an additional $500.00 per month in good faith on the assessment. I spoke with **************** assistant and he recommended I reach out to her Manager, ***************************. I spoke to ****************** and he assurred me that he would speak to the board and set up a "Meet and Confer" meeting with the board. I would receive the details in the mail. I waited and never heard back from ******. I continued making both my dues and Special Assessment payments. In August one of the board members came to my door. I was surprised and she said she was trying to set up an arrangement with me for the Special Assessment. I told her about what had happened and emailed her the letters and certified receipt of my correspondence with Seabreeze. She assured me everything would be handled now. On September 06th I received a lien recorded notice on my property and a bill for $5631.25. The billing only went through 6/11/24. Charging $845.00 in court fees. The filing is incorrect and done sloppy. I request Seabreeze to delete these charges and lien.

  

  Business Response

  Date: 09/09/2024

  
  Dear *****************, 
  
  Thank you for bringing this matter to our attention. We understand your concerns.
  
  We want to inform you that we are scheduled to present a formal request to the Board on September 11, asking for a waiver of all fees incurred since April 2024 as a gesture of goodwill. This request acknowledges the period when you first contacted ***********************. Please note that the final decision will be determined by the Board.
  
  We appreciate your understanding as we work towards a resolution that reflects the circumstances. Should you have any further questions or require additional information, please feel free to reach out to your community manager. 
  
  Best,
  
  ***************************

  Customer Answer

  Date: 09/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased *********************** on 6/28/2024. I called Seabreeze inquiring about *** fee, amount, where to send and when are they due. I was told by Seabreeze they could not give me any information as an account had not yet been set up for me, I would be getting that information by mail and my first payment was not due until 8/1/2024. I received their letter , dated 7/22/2024 on 7/ 25/2024 and sent off my first payment. I then got a letter dated 8/7/2024 indicating I owed $793.90. When I called them, I spoke with "****" and was told that amount was for late fees, interest and for the letter they sent me on 8/7/2024. I'm confused as to why they can charge me late fees when it was their office that told me my payment was not due until 8/1/2024 and they did not send me any account information until late in July. I have since paid the *** fees for JUNE, JULY, and AUGUST, but am not willing to pay late fees, interest or a fee for a letter generated by them as it was their office that not only did not get me the account information in a timely manner, they gave me incorrect information over the phone as to when the payment was due.

  

  Business Response

  Date: 09/12/2024

  Dear Verdilla Head, 
  
  I apologize for the confusion regarding your HOA fees. Fees and late charges are automatically applied based on preset criteria, and unfortunately, your account met these criteria due to a delay in receiving the check from escrow.
  
  ***** had already waived all late fees and interest, but the $10 reminder letter fee remained. We have now waived this fee as well.
  
  Your payments for June, July, and ****** have been correctly applied. Thank you for your patience and understanding. If you have any further questions, please reach out to your community manager or our ************* Team at *************************************************************************.
  
  Best,
  
  ***************************