Complaints

This profile includes complaints for Seabreeze Management Company Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seabreeze Management Company Inc

  26840 Aliso Viejo Pkwy Ste 100 Aliso Viejo, CA 92656-2624

  
• 

  Seabreeze Management Company, Inc.

  6200 Playa Vista Dr Playa Vista, CA 90094-2124

• 

  Seabreeze Management Company Inc

  36945 Cook St Ste 104 Palm Desert, CA 92211-6077

  
• 

  Seabreeze Management Company Inc

  391 N Main St Ste 203 Corona, CA 92878-4006

  
• 

  Seabreeze Management Company Inc

  9350 Waxie Way Ste 560 San Diego, CA 92123-1056

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to make a payment on the *********************** This account has been sent to a collection agency. Seabreeze management will not allow me to make a current payment on this account because there is an outstanding balance with the collection agency. I intend to pay the balance with the collection agency next month when I have enough money. In the mean time, Seabreeze management is not allowing me to stay current on the bill that is due this month which further adds penalties to the account.

  

  Business Response

  Date: 08/27/2024

  Dear ***************************,
  
  Since your account is currently with an attorney due to being significantly overdue, you will need to coordinate any payments with the attorney, Equity Experts, to ensure that both past and future payments are managed appropriately until the account is current. We are unable to provide any account balances or payment information. Youll need to get this directly from the attorney. 
  
  We apologize for the inconvenience. 
  
  Best regards,
  
  ***************************
  Seabreeze Management Company

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up to autopay the *************** for our townhouse on the Seabreeze website we were erroneously charged $1,085.73 for a different HOA that we do not belong to. We contacted Seabreeze and they acknowledged that the charge was a mistake but will not return the funds and have stopped answering emails or phone calls on the matter.

  

  Business Response

  Date: 08/27/2024

  Dear *************************,
  
  Thank you for reaching out, and I apologize for the delay youve experienced in communication. I want to assure you that we do respond to all calls and emails, and Im sorry for any inconvenience caused by this.
  
  Weve been diligently working to resolve the issue regarding the erroneous charge and have been processing an electronic return of the funds. Im pleased to confirm that the refund was issued on August 23rd. If you have any further questions or need additional assistance, please dont hesitate to contact us.
  
  Thank you for your patience and understanding.
  
  Best regards,
  
  ***************************
  Seabreeze Management Company

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******* **** ********* ****** ******** ** ***** ***********************
  August 12, 2024
  Better Business Bureau
  
  Subject: Formal Complaint Against Property Management Services at The Collective
  Dear Better Business Bureau,
  I am writing to formally lodge a complaint regarding the property management services provided by Seabreeze Management Company via The Collective, located in ******** ** ****** My experience with their services has been unsatisfactory, and I believe it is important to bring these issues to your attention.
  Summary of Complaint:
  1. Poor Communication: There have been numerous (more than 12) instances where my requests and concerns were either not addressed or responded to with significant delays. I verbally communicated with the three different managers over the course of living in my home.
  2. Maintenance Issues: I have encountered several maintenance issues pertaining to my landscaping. I purchased my home on December 29, 2021 and have received landscaping a total of four times since purchase date. According to the HOA the front yard is considered to be common area, as it stands my front yard has no curb appeal despite being located directly across from community clubhouse and is devaluing the properties around me.
  3. Unprofessional Behavior: The current manager at The Collective have displayed unprofessional behavior, including rudeness and lack of follow-through on promises and when I requested that as the manager she follow-up regarding my landscaping service, her response was “That’s not my job.”
  4. Unfair Charges: I have been billed monthly for 31 months and paid all amounts due, however, as landscaping is to occur weekly, I have not received a total of 28 month’s services.
  I am seeking improved services as needed and a refund for all landscaping services not provided. I hope that by bringing this matter to your attention, you can assist in facilitating a fair resolution.

  

  Business Response

  Date: 08/22/2024

  Dear ****** ********
  
  Thank you for reaching out with your concerns. I’d like to address your points and provide some clarity on the issues you’ve raised.
  
  1.     Scheduling and Maintenance: Our records indicate that your yard maintenance was scheduled for August 14th. We follow a 4-week rotation schedule for yard maintenance to ensure that every home receives service at least once a month. Lawns are mowed weekly, typically on Tuesdays or Wednesdays.
  
  We did experience some disruptions due to the transition to new landscapers on July 1st, but I’m pleased to inform you that these issues have been resolved.
  
  2.     Communication: We’re sorry to hear about the delays and lack of response you’ve experienced. We strive to address all concerns in a timely manner and will review our processes to improve in this area.
  
  3.     Unprofessional Behavior: We regret that you’ve had an unpleasant interaction with our current manager. Professionalism and courtesy are paramount, and we will address this matter internally to ensure better service.
  
  4.     Service Charges: I understand your concern regarding the charges. Our records show that services are scheduled as per the rotation and we’ll review your account to confirm that you’ve been billed correctly and address any discrepancies.
  
  We appreciate your feedback and are committed to resolving these issues. Please let us know if there are any other specific concerns or additional details you would like us to address.
  
  Best regards,
  
  Danielle *****
  Seabreeze Management Company

  Customer Answer

  Date: 08/27/2024

   Seabreeze Management co

  
  

  I do not accept your response to resolve this matter. 

  
  

  Seabreeze Management Co Inc has never contacted me directly to oversee and provide a plan for future service or apologize for past performances. My HOA fees are 295. per month, included in that fee is monthly landscaping. I do not know the amount that you pay your contractors. I have given you ample opportunity to correct the failure of service over the 2 ½ years. Again, I have received only a total of 4 months of service over the course of the 2 ½ years. I am exhausted from your poor resolutions to this matter, the only thing you will understand is consequences.

  
  

  You are contracted by the Collective as a management company to pay contractors for these services. You are paying for services that I am not receiving. This is on Seabreeze Management Co for improper management of funds. I would like a refund for 28 months you failed to provide these services. My son-in-law and myself maintained the landscaping.

  
  

  Sincerely,

  ****** *******

  

  Business Response

  Date: 08/27/2024

  Dear ****** ********
  
  Thank you for your response. We appreciate your feedback and understand your frustration regarding the landscaping services.
  
  Seabreeze Management Company is committed to managing the community effectively and providing the services outlined in the HOA agreement. Although there is no specified cadence for fulfilling these services, landscapers are scheduled to visit monthly, and lawn mowing occurs weekly. We acknowledge that there has been an occasional disruption, such as what was experienced in July 2024, but these do not reflect the usual service pattern.
  
  We take your concerns seriously and are actively reviewing our service schedule and contractor performance to address any issues and prevent future lapses. Your feedback is valuable, and we are committed to improving the service.
  
  We would like to clarify that HOA fees are used to cover a range of community expenses, including maintenance of common areas and administrative costs. As such, HOA fees are generally non-refundable, even in cases where there are occasional lapses in service. This policy helps ensure the financial stability of the HOA and supports the broad scope of services provided to the community.
  
  While we are unable to offer a refund for past periods, we are eager to work with you to resolve any specific issues or service needs you may have moving forward. Please reach out to your community manager, Mandy Munoz, at [email protected] to discuss this further. We value your feedback and are here to assist you.
  
  Thank you for your understanding.
  
  Best regards,
  
  Danielle *****
  Seabreeze Management Company

  Customer Answer

  Date: 09/05/2024

  Please see attached response. 

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This HOA management company over charged $164.50 payment. I contacted them many times, they refuse to answer, not refund the extra charge

  

  Business Response

  Date: 06/25/2024

  Dear ***************************,
  
  Thank you for bringing this to our attention. We take great pride in our communication efforts and are sorry to hear that your experience in this regard has not been satisfactory.
  
  In our review of the account details, it appears there was a reversal of a late fee but no additional payment noted. ***********************************, who oversees your community, attempted to contact you recently without success. She has left her contact information in a voicemail for you. She can provide assistance in resolving any outstanding matters.
  
  ********* will be your primary point of contact moving forward for any needs you may have concerning the ******************* Please feel free to contact her directly to discuss further.
  
  If there's anything else I can assist you with, please do not hesitate to reach out to me.
  
  Best regards,
  
  ***************************
  *****************************************************

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HOA SEABREEZE MANAGEMENT CONPANY hired NOT AUTHORIZED towing company. And some occasions they the security still put citations even when I put my permit . I really feel not safe now, I feel like they aimed for my car since its a newer car. Maybe the security getting some profits for calling the tow car. *** suppose to make people feel safe not scared and paranoid. Even more so knowing the company just hired anyone to tow cars which is a private property.

  

  Business Response

  Date: 05/09/2024

  *********************, 
  
  Thank you for bringing your concerns to our attention. At Seabreeze Management Company, we prioritize the safety and well-being of all residents within our managed communities. Please rest assured that kickbacks are never a part of our business practices, and we hold our vendors to the highest standards of integrity and professionalism.
  
  Regarding the parking enforcement in question, we want to assure you that vendors are approved before they are engaged to provide services within our communities. Any towing resulting from inappropriate parking or non-visible permits would be conducted by a vehicle that the company has engaged. 
  
  Furthermore, while we understand citations can be frustrating, please note that they are issued in accordance with community guidelines to ensure the safety and orderliness of the premises. Our team is trained to enforce these rules consistently and fairly, and in accordance with your communitys CC&Rs. 
  
  If one believes there has been an error or unauthorized action, one would provide us with specific details so we can investigate and take appropriate action. I understand that you have already connected with your communitys manager and your topic of concern is scheduled to be discussed at the next board meeting, the week of May 20th, and you will have a response from them that week.
  
  Your concerns are important to us, and we are committed to addressing them promptly and effectively. Please feel free to reach out to us directly with any further questions or concerns you may have. Again, you should be hearing from your board regarding this issue the week of May 20th. 
  
  Sincerely,
  
  ***************************
  Seabreeze Management Company
  ********************************************************************

  Customer Answer

  Date: 05/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trying to get in contact with our HOA President or Board to see how long before the Board approves the buyer of our house. I was informed they have 30 days to decided but we would like an answer on how far along are we in this the process, or when does the board meet to make this decision. We have received a default letter on the close of our new house, as well as being fined a daily fee for everyday we are late in closing.

  

  Business Response

  Date: 05/09/2024

  *******************,
  
  Thank you for reaching out to us regarding the approval process. We understand the importance of timely communication and resolution in such matters.
  
  However, after reviewing our records, it seems that we do not have your name on file, and we are unable to locate your account information through the provided phone number, address, or email address.
  
  To better assist you and expedite the resolution of your concern, could you please provide us with the property address or community name associated with your inquiry? This will enable us to identify the appropriate board and provide you with the necessary assistance.
  
  Once we receive this information, we will promptly investigate the status of your approval process and provide you with an update regarding the board's decision timeline.
  
  Thank you for your cooperation, and we look forward to resolving this matter for you.
  
  Best regards,
  
  ***************************
  Seabreeze Management Company
  *****************************************************

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and utter dismay over the abysmal handling of my HOA account, a situation that has become an unrelenting nightmare since Aug 2023.Paying in advance to preempt any potential overcharges. However the colossal mismanagement ensued when Seabreeze altered account numbers, thrusting all homeowners into a cycle of creating new accounts.I discovered discrepancies in my monthly statements. I promptly sought confirmation from Seabreeze regarding the monthly payment amount. To my disbelief the additional funds I diligently sent every month seem to have evaporated into thin air, sparking confusion and frustration.*** representing Seabreeze, acknowledged this during a call on Aug 9. Despite the assurance that the matter was under control my September payment was returned and subsequent attempts to get a response from Seabreeze have failed. The lack of management epitomizes a blatant disregard for attention . A invoice Sept 22, credits my account, yet I have a delinquent fee. Despite consistently providing proof of payment, Seabreeze remains committed to the absurd narrative of my delinquency, unabashedly tacking on unwarranted late fees every month!The already dire situation is further compounded by Seabreeze's shocking lack of responsiveness. ******** calls and voicemails have gone unanswered. The timeline of my attempts includes Oct 10, Oct 31, Nov 01, at 11:30 am, Nov 1, at 12:10 pm, and Nov 02.***************** email response, instead of engaging with the evidence in the provided PDF, was reduced to a display of Seabreeze's ledger, as if a cursory glance was sufficient to dismiss my legitimate grievances.I demand and expect your immediate attention to this matter. I am more than willing to provide additional evidence, including proof of payment. This ongoing ordeal is an unacceptable demonstration of Seabreeze's gross negligence, and I anticipate nothing short of a swift and comprehensive resolution.

  

  Business Response

  Date: 05/09/2024

  *********************************,
  
  I hope this message finds you well. Firstly, allow me to express our sincere apologies for the frustrations and inconveniences you've experienced regarding your HOA account. Your feedback is invaluable to us, and we deeply regret any distress caused by your experience.
  
  Upon review, I'm pleased to inform you that your account currently shows a credit balance of $191. 
  
  We understand the importance of prompt and effective communication, and we apologize for any lapses in our responsiveness. Your patience is greatly appreciated. Should you require any further assistance, please do not hesitate to reach out to us. 
  
  Warm regards,
  
  ***************************
  Seabreeze Management Company
  *****************************************************

• Initial Complaint

  Date:10/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 5, Seabreeze notified me it had migrated the account to which I pay my HOA fees and gave me new deposit information. That notice arrived late: Mechanics ******************* pay system sent my August HOA payment on the 3rd to an account that was by then already dormant. As ************** deducted the payment from my account, I believed that it had gone through. However, in Sept Seabreeze notified me that it had not received the payment. I contacted their ************* immediately and I sent an email with the above information to them. They responded by notifying me that they had sent my account to an internal collections process. I then contacted *******************************, employee of Seabreeze and manager of my building: he assured me that he would reverse any interest and delinquent fees I was charged by Seabreeze. It took me some time to rectify the situation: I requested and received a good faith letter from my bank that indicated that I had made the payment on time. I requested that my bank claw back the electronic payment it had made on my behalf. I had to go down to my bank to provide a signature that allowed the reversal of the electronic payment. Once I received the money back, my bill pay was frozen as part of a normal procedure, and I had to work to reverse that. After I received the claw back of funds that ************** had sent to the dormant account, I re-sent the August payment to Seabreeze. ******************************* confirmed in early October that once my October payment was received (the August and September payments having been made), all interest and delinquent fees would be automatically dropped. I made my October payment on time, but ******** failed to follow through. I contacted him twice with no response. It is outrageous that Seabreeze handled the migration of accounts so incompetently, has done nothing to help me to rectify the situation, forced me to spend hours disentangling a mess that they created, and is imposing interest charges and delinquent fees.

  

  Business Response

  Date: 05/09/2024

  *************************,
  
  We sincerely apologize for the inconvenience and frustration caused by the billing issue you experienced. We understand the importance of timely and accurate billing, and we are committed to resolving such matters promptly.
  
  Please know that your feedback is invaluable to us, and we are taking steps to ensure that similar issues do not occur in the future. Additionally, we want to assure you that late fees mentioned were removed back in October, as confirmed by our billing team.
  
  We appreciate your patience and cooperation in rectifying this situation. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  ***************************
  Seabreeze Management
  *****************************************************

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention: ********************** ******************************* CEO Seabreeze Management Company,Dear ************* ***************I am filing this BBB complaint in regards to a lien letter dated September 18, 2023 and a delinquent billing dated October 1, 2023. There is no delinquency as I have always paid all my monthly HOA payments in full and on timely basis. More specifically, I have paid my Month of August 2023, Month of September 2023, and my month of October 2023 in full and on a timely basis.Month of August payment was made on timely basis and received by your bank on August 3, 2023. On September 26, 2023 I called your customer service line. After a long wait I was able to speak with a representative who advised me to email the information for correction and adjustment. I did. I forwarded an email which included a background summary as well as a screen shot of my **** of America record showing all my recent payments were made in full and timely basis for my monthly ***************.I did not hear back anything from anyone in your organization in response to my email. As such, on September 28, 2023 I forwarded a follow-up email to your organization. I also called the **************** and was provided with ************** direct phone number. I left a voice mail message for ********** as well.On September 29, 2023 I called my bank and requested detailed evidence of payment for Month of August *********************** on an urgent basis. My bank stated they can only mail such documents and the processing time will take 7 to 10 working days. On October 4th, 2023 I drafted a two page/detailed letter explaining the history of this error and the Union ****'s misapplied payment and forwarded the letter to *********** Ms. ****** and *********** Department Supervisor attention. I subsequently received the evidence of payment on October 11th from my bank and immediately submitted that to attention of ********** and Ms. ***** via email (copy attached). To date, I have not received any response form anyone in your organization to any of my communications involving the correction of this error. I have made ALL my HOA payments including my last three payment on time and in full and on a timely basis. As such i respectfully request the following: Since all payment show on timely basis and since evidence of payment for month of August was submitted, I request that you kindly work with your bank, the Union ****, to locate, transfer, and credit my account for the August payment.Also, since all my payments were made in full, all late changes, lien letter charge, delinquent charges, and interest change must be canceled and adjusted on my account.I'm a 66 year old senior citizen and a pensioner. I must say I have found this experience to be very stressful and life-disrupting. Based on your lien letter which carries a very strong language I constantly remain very worried and distressed with your intent to force foreclosure upon my property and to sell it to satisfy this erroneous billing without further notice. This is my only shelter in my old age and I certainly do not deserve it considering the fact that I paid all my *************** timely and do not owe single delinquent *****. Again, please know that I pay all my bills including my ***************** on time in full all the time. I have a gold credit standing which is a testimony of my responsibility and promptness to pay my bills.I have made numerous efforts to communicate with *********** Ms. ****** or anyone else in your organization through emails, telephone voice mail messages, and a formal letter unsuccessfully. I need your help. Please kindly ask someone to work on my account actively to resolve and correct this error involving my month of August misapplied payment. . Thank you for your intervention, cooperation and customer service in resolving this matter for me. Please let me know if you have any questions or need additional information.

  

  Business Response

  Date: 05/09/2024

  *************************,
  
  I hope this message finds you well. I am writing in response to a billing discrepancy and the subsequent communication efforts you've made to rectify the situation.
  
  First and foremost, please accept our sincere apologies for any distress or inconvenience this matter may have caused you. Your satisfaction and peace of mind are of utmost importance to us, and we deeply regret any frustration you have experienced.
  
  I want to assure you that we take your concerns seriously. Upon reviewing your account history, it appears that any fees mentioned in your letter here were reversed in November 2023. I understand that the lack of communication following your initial outreach added to your anxiety, and for that, I apologize. It is never our intention to cause distress to our valued community members, especially individuals such as yourself who have consistently demonstrated responsibility and timeliness in meeting their obligations.
  
  Should you have any further questions or require additional assistance, please do not hesitate to reach out to me directly. Your satisfaction is our priority, and we are committed to providing you with the support you need to ensure a positive resolution to this matter.
  
  Once again, I apologize for any inconvenience you have experienced, and I thank you for bringing this matter to our attention. Thank you for your understanding and patience throughout this process.
  
  Warm regards,

  
  ***************************
  Seabreeze Management Company
  *****************************************************

  Customer Answer

  Date: 05/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seabreeze management changed my billing address from my office to my rental property without notice or explanation. Now because of doing so, I never received my bill so my payment was not made on time. Now they are trying to charge me a total of $99 in late and collect fees and Im less than a month late. Payment has never been late in the 5 years Ive owned the property because I always got the bill sent to my office until now.

  

  Business Response

  Date: 09/27/2023

  Hi *******, 
  
  As discussed via telephone today, the fees totaling $99 have been waived. Please accept our sincerest apologies for the one-time error of sending the August property statement to the property. Were happy we were able to swiftly resolve. 
  
  Wishing you a lovely week.
  
  ***************************
  *****************************************************