Reviews
Customer Review Ratings
1.09/5 stars
Average of 100 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCynthia E
Date: 10/22/2024
1 starCynthia E
Date: 10/22/2024
After reading all these complaints and finding that the response is the same, I am going to report Bill to the ***. This doesn't make sense. I paid my first month before the trial was over, I created an invoice that was paid immediately in excess of $1,000; then I was told they needed verification 3 months bank statement, verification letter from my bank, front, back and actual face picture with ID next to my face, etc, which I provided ALL they requested, they deactivate my account with no warning no email advising the problem absolutely nothing, You can only chat and they tell you to file an appeal, and I;m asking what am I appealing for I never received anything, Then told just say I did not consent to deactivation. Well then I receive a letter from their verification team that my appeal was denied and they had sent me an email explaining which was a flat out LIE, So I make my first payment and receive a deposit and they deactivate my account without warning, I feel like I have been scammed.Bill
Date: 10/23/2024
Hi *******!We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive EscalationsReview fromDeborah M
Date: 10/17/2024
1 starI'm an employee who's employer uses bill.com for milege reimbursement. My first month working there we tried to set me up to get direct deposit but stupid bill.com accidently set me up as a vendor account and kept asking me to send invoices which I don't do, the employer does, and my employer did send in my milege with everyone else but after three days of b.s. I finally gave up and said "I will just take paper checks!" Big mistake. I'd turn in my milege on the 11th and 27th of each month like all the other employees. They would all get paid but my check would be processed on the 27th, I'd get an email from bill.com that the check should arrive by the 8th of the next month th and here I sit on the 17th....still not here. And of course zero accountability. Bill.com just keeps saying 7-10 business days never acknowledges the fact that it has been over 7 -10 business days and the arrival estimate was from them. One check last month, I just never got it. It was for only $27 so finally I just said "forget it!" Clearly I'm never getting it and it's not worth the hours of frustration. I'm putting in chatting and emailing with these crooks. However this month it was a larger check for $460 that I actually received. Then I noticed it had two line items, one for $27...i thought "oh, ok they credited me for the list check and added it yo this one" i paid some bills, spending that entire check bringing my checking account down to almost zero but all good I get paid by my other job tomorrow. BUT TODAY I see that my bank pulled that bill.com check back and debited my account making me negative $420! Which will eat up my entire other employers ditect deposit when it goes in tonight! Bill.com sent me a bad check! This is check fraud at this point and someone needs to hold them accountableReview fromJason M
Date: 10/12/2024
1 starNo stars. These people are thieves. They are holding other people's money for an unjustified amount of time for the sole purpose of self-enrichment. What's my proof? I have been paid through this system a dozen times now. Every time, the steps are the same. I submit an invoice to my customer, I watch the CFO process his payment using Bill.com, then I wait up to a week to get paid.Q: Why should I wait? It's my money after all. And what is the holdup? Where does the money go? The numbers and authorization travel at the speed of light, don't they? Or is there a clog on bill.coms end that no one knows about? When I perform the exact same transaction bank to bank, I have my money within the hour, so what is the difference?While I am waiting for this fake delay to end, Bill.com solicits me multiple times via email, writing that if I pay them a percentage of what I am owed right now they will release my money to me immediately. Doesn't this sound just like a ****** demand to you? (NOTE: What prompted this review is an email I just received, which says my payment is delayed further, another 4 days, citing a bank holiday. As if this holiday was sudden and a surprise to them...)Do we need any more proof than that?FYI, I have all the emails and transaction documents to prove this is their process every time, in case you want them.Conclusion, Bill.com is just another banking thief who holds a customer's money hostage, only this one is getting away with it, and their customers are either complicit or unaware of this blatant fraud affecting their vendors.Review fromElena K
Date: 09/27/2024
1 starElena K
Date: 09/27/2024
Case #******** in Bill.com Bill.com is holding a payment I was supposed to receive due to a verification error on their part. After completing the verification successfully, the funds held by Bill.com were not deposited into my account and are still being withheld. Despite contacting support, they continue to provide unclear responses.The payment in question is dated September 10th. I have since received a second payment from the same customer for work performed on September 25th, which was successfully deposited into my bank account. However, the first payment from September 10th, which Bill.com claims to have sent to the same bank account, has not been ******************************** is holding my first payment, and I have not been able to resolve this issue.Bill
Date: 10/01/2024
We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Review fromJeff L
Date: 09/26/2024
1 starJeff L
Date: 09/26/2024
Fraud. 0 stars. They take forever to pay you while they earn interest on the float then cancel you for no reason and no explanation given. After they cancel you they arrogantly state in an email "Please note that you are not required to have a BILL account to receive payments from your customers." Imagine asking a customer to use their service, giving THEM profits, after they deleted your account and all its contents. There are lots of competitors in this space. BILL is not going to survive.Bill
Date: 09/27/2024
Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive EscalationsReview fromTranika W
Date: 09/23/2024
1 starTranika W
Date: 09/23/2024
I am sharing a concerning experience with BILL.com, a company showing a troubling lack of transparency and fairness. After reading similar reviews, I feel compelled to warn others of their questionable practices.### 1. **Account Termination Without Reason**BILL.com terminated my account twice with no valid reason, despite my compliance. My first account was closed suddenly, and after contacting support, I was told by a supervisor named **** to reapply with the same information. The second account was also terminated unjustly. This pattern of arbitrary closures is alarming, leaving me and others in difficult positions.### 2. **Poor Communication and Transparency**BILL.coms communication was vague and dismissive. They repeatedly cited their ability to close accounts at their discretion but offered no real reason for my account closure. The lack of transparency is concerning and unprofessional.### 3. **Financial Harm and Unfair Practices**They locked me out of my account days before a payment was due, halting my business operations. This denied me access to the funds needed for essential business expenses, creating unnecessary financial stress. BILL.coms actions significantly disrupted my business.### 4. **Possible Discriminatory Intent**Given the lack of clear reasoning, I suspect possible discrimination. They have failed to justify why both accounts were closed. Other reviews report similar experiences, raising concerns of unfair treatment.### 5. **Systemic Issue**Numerous reviews echo similar stories of arbitrary closures, vague responses, and lack of accountability. This appears to be a systemic issue within BILL.com.### 6. **Conclusion**Based on my experience and others, I urge caution in using BILL.com. Their actions show a disregard for the well-being of small businesses. I am considering legal action and encourage others to come forward.Bill
Date: 09/26/2024
Dear *******,I would like to express my sincere gratitude for taking the time to provide valuable feedback on our services through the Better Business Bureau website. Your insights are greatly appreciated, and I regret any inconvenience or dissatisfaction you may have experienced.The team here at BILL has been in communication with you and has thoroughly explained the account closure. I understand this may not be the outcome you were hoping for, but I appreciate your understanding.Review fromJohn A
Date: 09/05/2024
1 starJohn A
Date: 09/05/2024
My Name is **** !The Bill.com Team and their service is a fraud, we were looking for a payment processor and we found bill.com online they keep on asking for the documents and after some weeks they simply blocked our account and took the money, they are looters and fraud , they should be sent to jail for their crazy and fraud activities, I request the team at ************************ please help me asapBill
Date: 09/06/2024
Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Escalations TeamReview fromCaitlin T
Date: 09/04/2024
1 starCaitlin T
Date: 09/04/2024
I was in the process of having my account validated when Bill.com closed my account without notice. I have active client invoices and payments in Bill.com and now I can't login. They require you to login to get help. I will never use or recommend Bill.com to anyone.Bill
Date: 09/05/2024
Hi *******,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive EscalationsReview fromMike Z
Date: 09/03/2024
1 starMike Z
Date: 09/03/2024
The balance review process is insane. They monitor your bank balance daily, which could be just fine. They lower your credit limit when the balance is low in your monitored accounts, which makes sense. They don't raise it again once the balance goes back up.... This is unethical imho. The make a lot of money by waiting for 4 days to credit payments to your account. imagine they get to keep the float on 4 days of each payment made... that is crazy. they have convenient features, but their customer service is so bad we might have to leave them and go to another company.Bill
Date: 09/04/2024
Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm regards, ********************** Office of Executive EscalationsReview fromJon N
Date: 08/01/2024
1 starJon N
Date: 08/01/2024
We joined this site to pay an independent contractor and manage other bills as needed. Unfortunately, they delayed the verification process until we needed to make payments, which resulted in a delay in paying our bills. Ultimately, our bills were never paid because the company canceled them, leading to the worst customer experience we've ever had.The company claims to offer 24/7 support, but it is just a broken chatbot. When you finally manage to chat with a human representative, since there's no phone support, they spend about 10 seconds reviewing your case before sending a generic form response once a day. There is no real-time resolution. The responses often seem like they come from a chatbot because they are irrelevant and unhelpful.In addition to their poor service, the company independently harassed our contractor by telling him that they didn't service his industry and canceling his account. Avoid this company at all costs; they don't care about your business and only want your money.Bill
Date: 08/05/2024
Hi ********* would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** ****** of Escalations
Bill is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.