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Customer Review Ratings
1.09/5 stars
Average of 101 Customer Reviews
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Review fromSusan H
Date: 07/18/2023
1 starSusan H
Date: 07/18/2023
No possible log in for a new account. ********************** has an old phone number from **** stored that it tries to use for verification. Live Agents refuse to update to my active phone number. A company tried to send me money with a bill.com invoice but it takes longer than average because bill.com does not respond back. Any live agents contacted will not update information and they refuse to send feedback when I send ID and personal information.Bill
Date: 07/24/2023
Hi *******, Please accept our sincerest apologies for your frustrations with our system and our customer service. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been addressed and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of EscalationsReview fromMichael H
Date: 07/17/2023
1 starMichael H
Date: 07/17/2023
Taking too long to get paid. Support is not very good. They cannot explain why it is taking so long to pay me when my employer paid bill.com a week agoBill
Date: 07/24/2023
Hi *******, My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!I'm sorry to hear you've not been satisfied with our support team's services. The timeline of receiving funds can vary depending on a multitude of factors; we would love to hear more about your experience and make it right. A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of EscalationsReview fromLiz B
Date: 07/17/2023
1 starLiz B
Date: 07/17/2023
I was asked to sign up withBill to receive payment from another company and I did, but was asked for further very confidential additional information and refused to provide that. I tried to access my account with my password and user name, it didnt work. Then I read reviews (should have done this first). One star average from over 500 reviewers on one platform! Also some folks indicated they got malware infecting their systems from working with ****. I had just been infected by malware - first time since I began using ************* in ****. So I decided to delete my account. There is no direct customer service. There is no functioning live chat. I emailed. A week later I got a form email back saying I could fill out an on line form and my account would be deleted. I did that and nothing. I emailed again and in an email I was told to fill out the same form. I did, nothingI emailed again and was told to fill out the same form in the same autogenerated email. I wrote an angry message back saying I would post on my large social media platform how really terrible this company is. 2 months went by while I heard nothing, until today when I received a form letter saying the account was deleted. During all this time I received emails from Bill about things that had nothing to do with my account issue. If you have a business and you use this company, and you have a minor issue with something, all you can count on is colossal frustration and no resolution.Bill
Date: 07/24/2023
Hi ***, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of EscalationsReview fromShannon Y
Date: 06/15/2023
1 starShannon Y
Date: 06/15/2023
Terrible. I'm u was invited to this site to recieve a payment. Tried opening up free account just so I could get my payment. ,bill.com closed my account and left me with no way to recieve the finds. Support team is useless. Br careful with this company. I'd avoid using them.Bill
Date: 07/17/2023
Hi *******, Please accept our apologies for the delay in our response. My name is *****; I'm with ****'s ****** of Escalations. We're a specialized team who is here to help! An individual from one of our tenured teams will be emailing you directly soon to see if there's anything else we can do here to help and research into the cause of your account closure. We aim to make business finances easier for you, and we are sorry to hear that has not been your experience thus far. We look forward to speaking further and hope to fully resolve all your concerns!Review fromvaleria F
Date: 06/14/2023
1 starvaleria F
Date: 06/14/2023
I would never use bill.com again. If i ever run into another company trying to contract me that uses bill.com to send me my payments, I would decline. The virtual e card is the least functional thing I have encountered in so long. They messed up my payments 2x in the past year. The only upside is the customer service people are so nice but literally no one can actually help the actual issues. I actually truly disdain this company and the way it functions. It has caused me SOOO much stress.Bill
Date: 07/17/2023
Hi *******, Our apologies for the delayed response! My name is ***** and I'm with ****'s ****** of Escalations. We're a specialized team who is here to help. One of our team members will be emailing you directly soon to see if there's anything else we can do here to help. Our vision is to make business finances easier for you, and we are sorry to hear that has not been your experience thus far. We look forward to speaking further and hope to fully resolve all your concerns!Review fromAbd I
Date: 05/20/2023
1 starAbd I
Date: 05/20/2023
I should have read these reviews before I signed up for bill.com. My account was deactivated for no reasons by the so called Bill risk team after I have setup invoices and received payments from customers. I think they are profiling their customers, since no tangible reasons were given for deactivating accounts. If you are company looking to scale, do not use them.Bill
Date: 05/21/2023
Hi **********, we apologize for the poor experience. We can assure you that we do not profile our customers in any manner. There are a variety of compliance related reasons that can warrant an account closure. I have found your account and contact information in our system, I will have my team reach out to assist.Talk soon,****** Manager - BILL ******** EscalationsReview fromAaron S
Date: 05/18/2023
1 starAaron S
Date: 05/18/2023
Forced to use this service to receive payment from several clients. Accidentally signed up for a Corporate Plan and wasn't able to revert it back to free without paying a $69 fee. Couldn't even log into my account to see what invoices were going where without paying the fee. Accidentally created a second business due to this, and attached a client's payment to it, and now they're forcing me to pay another $69 fee to change that plan back to the Free version. Customer Support was ZERO help. Horrible experience and will NEVER recommend them. Refusing to accept payments from my clients through Bill.com.Bill
Date: 05/21/2023
Hi *****, appreciate you sharing your experience, we apologize for the poor experience. Your ask is not unreasonable. I have created a support case and I'm having my team look into this, we will be in touch directly at the email address that we have on file. Many thanks for your patience and we look forward to helping resolve this soon.Warm regards,****** - Manager BILL ******** EscalationsReview fromJohn L
Date: 04/27/2023
1 starForced to use this software to receive payment from my employer. Next to impossible to get through to their support. I've lost $1,250.00 in the Bill.com auto-depositing system that I will probably never get back. I've been trying to contact them for over a week at this point to no reply via phone. IS IMPOSSIBLE TO CALL THEM DIRECTLY - TAKES MANY DAYS TO GET A REPLY FROM CHAT. Every reply I get from chat says please allow us 1-2 days to investigate your case. Has been 7 going on 8 days of this. Very unacceptable business practices. Support is all outsourced so the people you do speak with via chat are very limited in their comprehension of the english language and financial language.Also they charge you 1% of each invoice total in order to pay on time, otherwise payments show up 5-7 days late.Review fromShanell R
Date: 04/12/2023
1 starIf I could give them less than 1 star, I would. DO NOT engage this business. They are a fraud. I was shopping around for another payment processing company and decided to try them. I went through the process of opening the account with no problems. I directed 2 clients to use their service. I then get a notification that I must go through "verification" which includes 3 months of bank statements, drivers license, state formation papers, IRS letters and tax returns. I supply all of this in less than 1 hour from the time I had to jump through hoops to read the letter. Please note, THEY STILL HAD THE MONEY INTENDED FOR ME IN PAYMENT FOR THE SERVICES I RENDERED! After 2 weeks of back and forth, they lock me out of my account. I demand answers and threaten to report th to the Attorney General and then they send me some message that goes to my "junk mail" saying they cannot approve me. Again, this is AFTER, you take my money and provide NO EXPLANATION on how I can retrieve the funds you accepted on my behalf that was intended for me. THEY STOLE MY MONEY!!! And to add insult to injury, all of their JUNK MAIL goes directly to my inbox, while my dear ****, goes to junk mail. ****** learned. I have NEVER engaged business with such an unprofessional, fraudulent company. MY first hint should have been their chat only option. I will be reporting them to the ** and ********** Attorney Generals and I will file a police report. They should no longer be allowed to do business.Review fromKrystal H
Date: 03/07/2023
1 starThis company has given me nothing but headaches. Terrible about following up after submitting documents. They just go ahead and deactivate your account and no number to call to get answers. I got someone on the phone they told me " for security they can't tell me why my account is deactivated. Even with my id uploaded and my bank account attached, I couldn't know about my own account. They have live chat, and everytime you ask for help on there, they say " we will follow up with an email" no email and no answers. TERRIBLE
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