Reviews

Review Details

• Review fromAlexander M

  Date: 10/09/2023

  1 star

  Alexander M

  Date: 10/09/2023

  As stated by others, there is something deeply concerning about how this company operates. They give the appearance of fraud. They setup my account and then asked for a wealth of information. 2 forms of personal ID, bank statement, articles of incorporation, IRS letter showing my EIN. After providing all, they sent me a cancelation telling me to go onto their system to review the update to my case. However they had cancelled my login ability by that time. They do not say why they cancelled my account. They say I can appeal but wont provide any information to base an appeal on. They are collecting personal data and then closing the door. You can't speak to anyone. You can't call anybody. Chat only. First chat rep had me wait several days. They then canceled my case ticket at 5:18am Monday morning assuming it was fixed because they hadn't heard from me over the weekend. The second one is the one who finally told me the account had been cancelled and that was why I couldn't go to the message center. That I'd been sent the wrong notification. They had the correct cancellation notification sent to me. The one that wouldn't ask me to login to read it. Meanwhile they continue to send me emails to setup user roles and such. When I signed up, I had a customer service rep showing me the system and trying to upsell me. That person won't respond either, the last email I got from them was that I should give them a payment method so it doesn't interrupt the trial system. They include a phone number on their email and when I dial it, my android phone says I'm calling potential spam. Their voicemail was a robotic voice saying party unavailable, leave a message. No call back. The first time they had called me was from a local number but in reality they were in CA. My number is NY. More appearances of fraud. They took enough personal information and business information to commit serious fraud and have no ability for a meaningful dialog. Caveat emptor!!!

  Bill

  Date: 10/28/2023

  Hi *********,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching our shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromjess m

  Date: 09/14/2023

  1 star
  I work for am employer received my check through this company. 3 months of pay every week . Then out of no where they hold my funds and request my id and bank statement. I sent the information same day . They then requested the same information the next day. Sent same information again. requested a call because at this point whats going on . my case was escalated 15 times with no response then i get a message they will respond by end of business day. I did speak to ******* who claimed to be a manager but could not make manager decisions to make them look at my documents right away seeing as i sent in 3 dys ago . she tells me its protocall . but in such a situation shouldn't you want to make sure employees are doing their job !!!!! stay far away from this company. i have begged my employer to change companies. This company is not for the customer!!!!!!

• Review fromHana M

  Date: 09/05/2023

  1 star

  Hana M

  Date: 09/05/2023

  If I could give less than one star, I would. STAY AWAY! The convenience this company claims to have is not worth the trouble it is to use. They have over drafted our account by $70,000 in the past and recently updated their system to automatically detect dates on invoices without our knowledge and permission and in many cases this is can be a totally inaccurate date. Recently the system did this and changed an epayment date that should have been made within the same week as approval to 3 MONTHS from now and then refused to fix the problem. They also updated their audit trail system to reflect system actions as user actions. This is so they can claim that system made changes to payments are actually made by the user, so there is no recourse for when you try to communicate a problem they caused. I was told very rudely that the audit trail reflects our admin changing a date manually after approving a payment to reflect a much later date, which would be a physical impossibility given the volume of payments approved at the same time. The customer service is completely unhelpful and several representatives will give opposing information. We pay hundreds each month for them to consistently mess up our outbound payments. Absolutely the worst company I have had to deal with.

  Bill

  Date: 09/06/2023

  Hi ****, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromDan R

  Date: 09/05/2023

  1 star

  Dan R

  Date: 09/05/2023

  Bill.com is a fraud. They'll setup your account, then cancel it with no warning and no reason given. A customer then tried to pay and couldn't because it was shut down, we could not reach anyone to give us information on why and still do not know why. They are extremely unprofessional.

  Bill

  Date: 09/06/2023

  Good morning ***, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromJames M

  Date: 08/30/2023

  1 star

  James M

  Date: 08/30/2023

  This is the worst company I have ever worked with. The hold your funds hostage, require you to provide way too much information. They have shut my account down and are requesting sensitive detail that they do not need access too. I would never recommend them and would advise you use someone else. If not for a customer wanting to pay me through them I would never have signed up for an account.

  Bill

  Date: 08/31/2023

  Good morning *****, My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. I am sorry to hear you've felt our system is not working as intended. I've requested an individual from our team review your case and reach out so we can better see what issues arose and how we can resolve them so as to better help in the future. Please respond directly to that email with any further questions or concerns and our team will be ready to assist!Thank you, -Malia ****** of Escalations

• Review fromChristian M

  Date: 08/25/2023

  1 star

  Christian M

  Date: 08/25/2023

  Horrible company! I was a contract employee who's company decided to use Bill.com to pay me. Well it took over a month to get paid and when the company I worked for started paying me they uses Bill.com which for some unknown reason put a hold on my account without telling me. After no receiving my direct deposit I contacted them and they requested that I provide "documentation" to them which they did not tell me what the "documentation" they needed. If you are a legitimate company that needs to pay your employees or temporary employees under no circumstances should you use bill.com. There customer support is a joke and they can care less about your problem especially over a holiday weekend when you have not a ***** to your name because some 3rd party pay company decided not to pay you on time!

  Bill

  Date: 08/29/2023

  Hi *********, My name is ***** and I'm with ****'s ****** of Escalations. I'm part of a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. Please accept our apologies for your frustrations with our system, I am here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromMJ M

  Date: 08/24/2023

  1 star

  MJ M

  Date: 08/24/2023

  Bill.com is a nightmare for contractors. My customer switched to paying contractors using this site and it has been next to impossible to get paid on time. Bill.com has elusive cut off dates for invoice submission for payment and then has a "***** hour release hold" on any standard payment. My customer assumed I got paid the next day. WRONG. If they schedule on a Wednesday, I will not see any money for SEVEN days out- minimum. If I want to get paid faster Bill.com stipulates you pay them an additional 1% of the invoice then tells my customer to pay.5% for the same thing. They basically are a shake down organization. I get different information each time I call and that information contradicts whatever I was told previously. I wish I could get my customer to dump this business that does not do what they are expected to do.

  Bill

  Date: 08/29/2023

  Hi **, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromKristen O

  Date: 08/11/2023

  1 star

  Kristen O

  Date: 08/11/2023

  A vendor I was wanting to work with uses this company. Bill.com refused to validate my account with them unless I provided 3 months of bank statements. This was after I gave them all my banking information and they completed their test $0.01 deposit/withdrawal transaction. The request seemed completely unnecessary and I was not comfortable with it, so I called and asked them to verify me another way. They said that I MUST provide my bank statements to them to have an account because it is, and I quote, "required by ************* law"That is a COMPLETE LIE. Do not give your bank statements to these people!It's extremely shady, comes off as a scam, and now I won't be able to work with that vendor because this company is difficult to work with and lies to get more of your personal information than is necessary. I don't even think they are a legitimate company. I will have to go in to my bank on Monday to close down my bank account since I gave the information to this scam company, which is extremely inconvenient. I should have looked here first. It makes absolute sense that they aren't accredited.

  Bill

  Date: 08/14/2023

  Hi *******, My name is ***** and I'm with ****'s ****** of Escalations. We're a specialized team who reviews these concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!**** absolutely understands that your information is personal and should remain confidential. We seek to thoroughly review all our potential customers to continue to provide the best service we are bale; we are sorry this verification process came off the wrong way. Rest assured, one of our advocates will be reaching out to you via email to continue to offer assistance in the most convenient and secure way possible. In service, -Malia ****** of Escalations

• Review fromJennifer B

  Date: 08/03/2023

  1 star

  Jennifer B

  Date: 08/03/2023

  Customer support for this company is basically non existent. If you can avoid using bill.com I suggest using anything else. I have been on hold with customer support for over 37 minutes. I already know they have zero intention of taking my call because they are useless and they really couldn't care less with your concerns.

  Bill

  Date: 08/04/2023

  Hi ********, I have reviewed your complaint and would like to offer my humble apologies for the experience you had. You are correct - in reviewing your call, we did place you on an extended hold and were not able to resolve your concern in a reasonable timeframe.Our leadership team is currently investigating the details of this interaction, we'll connect with you once we have completed our review.I can assure you that we do care about all of our customers and strive to provide efficient/fast support within every interaction. We thank you for sharing your honest feedback, without this honest feedback, we cannot improve and become **************** organization.Talk soon,****** Manager - BILL ******** Escalations

• Review fromSantosh D

  Date: 07/18/2023

  1 star

  Santosh D

  Date: 07/18/2023

  Total disaster. Stay away. Company is a big scam. I scheduled payments with them and they never process and customer support is not responding.

  Bill

  Date: 07/24/2023

  Hi *******, Please accept our sincerest apologies for your frustrations with our system and our customer service advocates. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns are resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations