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Business Profile

Auto Repairs

Discount Tire & Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Discount Tire & Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discount Tire & Service Center has 23 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to complainant about Discount Tire and service On Saturday April 29th 2023 , I dropped my car (Merceds Benz 450, 2012) to the store for oil change and I picked up the car and parked in the garage , this is our family car today we were going to *** so I took the car out of garage and saw a big puddle of oil on the floor , I immediately took it back to the business and couple of hours later they called me to inform me that this leakage is from transmission. When I took my car for oil change there was no damage to my car and after service I did not drive it at all so now they are telling me it is not their fault but my thing is my car was working fine with no issue until they touch my car , please help me to get my car fixed The business address is -***********************************************

      Business Response

      Date: 05/12/2023

      we have contacted the customer and set up an appointment for him to return to one of our other locations for an inspection and see what is going on with his vehicle., the customer has agreed to come in an meet with **

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11th, 2022, I took my fifth-wheel trailer to a Discount Tire & Service Center in ******, ** for new tires. I sat in the waiting room while they were doing this. I have a bad back and can not sit long so I got up to walk around. The young man performing the job was removing the fender on the driver's side of the *** I asked him why he was doing this and he said " I have to remove it to get the tire off". I told him he did not need to do this, just **** the trailer up a little more. and went back inside. When I got back inside I told the manager, *******************, that the kid was removing my fender, and I told the kid that he did not have to do that, and **** said "yeah he's a new kid".After they were done I took the trailer back home to finish packing for a trip. The tires were put on a Wednesday. I did not notice any wrong until I was closing the trailer and getting ready for the trip. Then I noticed the driver-side fender that the installer removed was falling off and the wheel hub under was smashed in. This was Friday the 13th. I immediately took the trailer back to ***************. He told me, "yeah that kid was fired". **** then told me the kid probably used a hammer to remove the hub (they are inserted from the inside) and I said yeah, that is obvious. I also showed him the fender. He said he would order the hub but had no idea how to order a fender and said if I could find one they would pay for it. I went back home and tried to make a temporary repair for the trip. Two of the 4 screws that held the fender on were tightened so much they broke through the fender. I put new screws with washers on to try to hold it, but when I got to my destination the fender had fallen off. Probably because the glue seal around the fender was broken which caused vibration.See attached for more info

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