Reviews
This profile includes reviews for Reborn Cabinets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 102 Customer Reviews
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Review fromMitchell K
Date: 12/18/2024
5 starsMitchell K
Date: 12/18/2024
********* *. and ***** *. did a masterful job of installing our new shower.I appreciated their detailed work and spotless clean up.
Reborn Cabinets LLC
Date: 12/23/2024
Thank you for your kind feedback! Were delighted to hear that ********* *. and ***** *. provided you with excellent service and meticulous installation. Its great to know you appreciated their attention to detail and commitment to cleanliness. Well be sure to share your comments with them. Thank you for choosing us!Reborn Cabinets LLC
Date: 12/23/2024
Thank you for your kind feedback! Were delighted to hear that ********* *. and ***** *. provided you with excellent service and meticulous installation. Its great to know you appreciated their attention to detail and commitment to cleanliness. Well be sure to share your comments with them. Thank you for choosing us!Review fromtom f
Date: 12/14/2024
3 starstom f
Date: 12/14/2024
The crew were over the top however the way Reborn handled the path from the start was very sad.First off after the signing of the contract I was told I would get a call within 5 to 7 days for a install date,when they gave me the date it was 3 months down the road and my 3 day recision time was up so now they were holding my 40% down paymentReborn Cabinets LLC
Date: 12/19/2024
Thank you for your feedback. While we're thrilled to hear that the crew exceeded your expectations, we deeply regret that your overall experience with us was less than satisfactory. We understand how frustrating delays and lack of timely communication can be, especially after such a significant investment.We apologize for the delay in providing your installation date and any inconvenience caused by the scheduling timeline. Clear communication is crucial, and its disappointing to hear that we fell short in this area. We value your input and would like the opportunity to address any remaining concerns. If there are still outstanding issues, please email us at ********************************* and we will escalate this to management.Review fromDavid B
Date: 11/27/2024
5 starsDavid B
Date: 11/27/2024
Fantastic service. **** P and **** S were professional, easy to work with and did fantastic work. I even spoke with their manager ****** and he was great. Will use them again in the future.Reborn Cabinets LLC
Date: 11/29/2024
Hi *****, thanks for your great review of the work that **** and **** completed in your home! We appreciate your business and hope you are enjoying your new space!Review fromYoyo M
Date: 11/22/2024
1 starYoyo M
Date: 11/22/2024
The organization is very poorly managed. They failed to show up on the scheduled day, begged me to postpone the schedule by three months, and promised compensation for the rescheduling. However, it has been three months, and I have yet to receive the compensation. Additionally, there has been no response from either the project manager or the accountant. Despite calling several times, every person I spoke to gave me a different answer. I have already signed a document agreeing to the compensation, so all I need now is for them to issue me a check. I am very disappointed with their management system.Reborn Cabinets LLC
Date: 11/29/2024
Hello Yoyo, we are sorry to hear about the lack of communication with our team regarding your compensation. Your feedback has been passed to upper management and someone should be in contact with you soon regarding your review.Review fromToni M
Date: 11/12/2024
5 starsToni M
Date: 11/12/2024
*****, ****** and ***** did an amazing job. I love my like new kitchen. They were always on time, communication was excellent and everything happened exactly as they said it would. Very profound.Reborn Cabinets LLC
Date: 11/29/2024
Thanks for the five star review of *****, ****** and *****, ****! We appreciate your business and hope you are enjoying your new kitchen!Review fromAmmie G
Date: 11/09/2024
5 starsAmmie G
Date: 11/09/2024
***** and ******* were awesome!****** was great! Love our new bathroom!Reborn Cabinets LLC
Date: 11/29/2024
Thanks for the five star review of *****, ******* and ******, *****! We appreciate your business!Review fromJudy L
Date: 11/08/2024
1 starJudy L
Date: 11/08/2024
Wish I had read some of the reviews before we signed, I would give zero stars. This has been the worst company I have ever dealt with. Sale pitch was so good, ****** vender, ******* dealership blah blah blah. But from the moment the contract was signed there were problems after problems! *** got fired, first sales ******* had personal issues, 2nd ******* ******** **** didn't return calls, project ******* has no clue. Finally got an install date after nearly 45 days only to get another call 2 days later saying it has to be postponed to early December. Come to find out they didn't order the proper test to get clearance for asbestos, even though they had already claimed all permits went through, which was why the install date was set for next week. Now no one is getting back to me about what's going on. Called ****** to start a complain too and I never write bad reviews or complain on public forum, but I just don't want anyone else to get suckered! We truly regret working with this company and falling for their sales pitch, and truly wish we can cancel our contract, but we out down a deposit and financed the rest through ****** and the company claims we would be responsible for 35% of the contract even though nothing has been done. If you're considering this company please don't hire them! They don't care about their customers once you sign and they don't communicate with each other or to their clients about anything. Stay away from them and go with anyone else as there are plenty of other contractors out there now that I've worked with more and more of them.Reborn Cabinets LLC
Date: 11/08/2024
Thank you for sharing your experience, and we are truly sorry to hear about the issues you've encountered. Your frustrations are completely understandable, and its clear that the communication breakdown and delays have caused you significant stress. This is not the experience we aim to deliver, especially given the trust our clients place in us.
Were reviewing our communication processes to make sure clients are informed and supported throughout every stage of their project. We apologize for any confusion, especially regarding asbestos testing and permit clearances, as these should have been clarified upfront.
Id like to personally make sure your concerns are addressed and help you get updates on your project. Please reach out to us directly at ********************************* we will have a manager reach out to resolve any outstanding issues. Your feedback is invaluable as we work to improve our processes and provide a better experience for our clients. Thank you again for your patience and for sharing your thoughts with us.Review fromStephen B
Date: 10/14/2024
5 starsStephen B
Date: 10/14/2024
Installers **** and ****** were extremely polite, timely and accommodating to my needs. The estimate of the time required to complete the job was precise and completed exactly as projected. They did all the extra little things as well like painting small areas of the wall that had to be slightly scuffed etc. during the installation. The final project looks great and Im very happy with how things turned out.Reborn Cabinets LLC
Date: 11/29/2024
Hello *******, thanks for the five star review of the work that **** and ****** completed in your home. We appreciate your business and hope you are enjoying your new space!Review fromJason B
Date: 10/11/2024
1 starJason B
Date: 10/11/2024
We are frustrated and ticked off.We got a new tub/shower, the sales pitch was great, the quote kinda high but the loan terms and quick schedule date were nice, and 25 year warranty sounds great .The install was clean and quick, the first follow up issue was not nearly as bad as some other people have had and the guy who came out to fix it was super competent , but I think he's gone now.Then a couple years later the entire bottom is separating from the support below it. Called and someone came out quickly and said that's definitely a warranty issue and we'll replace it for you. He had a line on a new tub -- ours is deeper than usual, but that guy knew what he was doing and had all the experience and connections and was going to.......Silence for weeks. Called back and found out he no longer works there. The new guy for warranty issues was totally clueless, led us on & outright lied and tried to gaslight my wife, after 6 MONTHS of this he scheduled an install. So that morning I cleared space in the bathroom..... and nobody showed up. Finally called a couple hours after the appointment time and they had cancelled, but not bothered to tell us. A couple months later of no good answers, not responding/calling back, they finally said they had a tub and scheduled a new appointment. The crew showed up with the wrong tub -- it was smaller and faced the completely wrong way, not the same acrylic type that we have... Note -- we were Very explicit and repeated numerous times the type and measurements of our tub, even the install crew were baffled and annoyed. It's been over a month since then and still cannot get a strait answer from anyone , can hardly ever get ahold of anyone besides the old lady who answers at the call center to transfer you to someone (occasionally the wrong person with the same name), which usually goes to voicemail or plays hold music for a few minutes until the line just disconnects.Reporting them to the lic board and bond agency.Reborn Cabinets LLC
Date: 11/29/2024
Hello *****, We are sorry to hear that you had such a negative experience with us. Your feedback does not reflect the type of experience we strive to give our customers. We would like to escalate this to upper management and have someone give you a call. Please email ********************************* with your contract information and a number where we can best reach you, and we will pass this to management.Review fromBing C
Date: 09/20/2024
1 starBing C
Date: 09/20/2024
This is the worst experience I ever had and suffer badly as a customer in good faith. My financial information was mishandled FOUR times by the one of the employees in their ******************* The last time she did it was the most shocking and outrageous because I just gave them a new vehicle to process the payment, even after the salesperson came to my residence personally for a live signature. It seems that she did not exercise due diligence processing customer's financial information and/or not giving sufficient attention or thought to avoid mistakes or harm to customers in good faith. Please beware and guard all your financial information dealing with this company.Reborn Cabinets LLC
Date: 10/10/2024
Hello Bing, we are sorry to hear about your experience with Reborn so far, as this is not the level of service or professionalism we strive to give our customers. We will have someone in management reach out to find out what happened, and look to resolve the matter with you as soon as possible.
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