Reviews
This profile includes reviews for Reborn Cabinets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 102 Customer Reviews
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Review fromSteven C
Date: 09/18/2024
2 starsSteven C
Date: 09/18/2024
I have 2 of my bathrooms done by Reborn team back in 2/2023. There was an issue with caulking not being smooth right after installation so they sent a tech out to fix it. During the installation both the tech and sale person ***eated assure that if any issue with caulking in the future they will be covered under warranty service and they have someone designated just to address the caulking issues. after 1 year later, we noticed a black spots in part of the shower/bathroom area where caulking has small holes. We tried to clean it but not able to clean it. I contacted the reborn warranty service and scheduled a tech to be onsite on one of the weekday between 8am-10am. On the day of the scheduled, the tech call me at 8am saying calking is not covered under warranty so he will not be coming as scheduled. a few min later, I received an email from warranty manager saying mold coverage is only for 1 year and sent me a copy of warranty certificate. In the certificate no where it stated that. Warranty stated that 25 years for both material and workmanship. the only exclusion listed in the warranty is "Periodic Maintenance of caulking for finishing tub an walls. and Mold or Mildew as a result of poor maintenance of the caulking or seals.Reborn team decline to honor the warranty by:1 The tech never step inside the home to inspect the caulking during scheduled service. 2 The warranty service manager emailed with false statement about Mold not cover after 1 year.if the tech was in side the house and inspect, he would have noticed that other area were clean showing regular upkeep and mildew/mold is not cause by lack of maint.i also called the Reborn Sale team and explained the situation and talked to two different *** and both agrees the caulking is included in the warranty coverage. They have reached out to warranty service and I was told someone will call back but as of now, there was no attempt of contact from Reborn. Very Disappointed in the *************************
Reborn Cabinets LLC
Date: 10/10/2024
Hello ******, we are sorry to hear about the unclear direction form our team about caulking and if it is included in our warranty. Your review has been passed to our management team, and someone will be contacting you shortly to resolve.Review fromLouis R
Date: 08/26/2024
1 starLouis R
Date: 08/26/2024
Wish I could give zero stars. My parents would never leave a review but I feel it's a service owed to others out there who are thinking of using this company through ******* My elderly parents thought they were getting a convenient kitchen cabinet refacing but instead received an absolutely terrible install for an obscene price. Unhelpful service and attempts to reschedule to fix their errors were not met with the urgency that it deserved. They refused to budge on a reduction of the exorbitant costs charged to my parents. The kitchen install was missing doors and cabinets and the doors did not shut DESPITE taking measurements and placing the order themselves. They left an absolute mess for my parents to clean up themselves in the yard and kitchen. I was shocked. They wouldn't show when scheduled to show up. They left in a rush and working with them to reschedule caused my parents to miss important events they had scheduled with family for months in advance. They had to live with the inside of their kitchen scattered all over their home for over a month when Reborn promised the job would be done in 4-5 days. I 100% do NOT recommend REBORN. I feel so awful for my parents.Reborn Cabinets LLC
Date: 10/10/2024
Hello ******, we are sorry to hear about the installation issues on your parent's project. If there are still outstanding issues, we would like to pass this to management to resolve. If you could, please email ********************************* with the name that would be on your parent's contract with us, along with a phone number to best reach whoever management can speak with to resolve the outstanding issues.Review fromBarbara N
Date: 07/09/2024
1 starBarbara N
Date: 07/09/2024
I am a very unsatisfied customer who paid so much money for a bathroom remodel which took months to complete a simple upgrade, and after 15 months of completion I noticed there were hairline cracks above the shower tiles which they refuse to repair as they claim I had a one-year warranty. I never received or seen a one-year warranty, but I did receive a 25-year warranty on their products. I do not recommend this company. Beware of them!Reborn Cabinets LLC
Date: 10/10/2024
Hello *******, we are sorry to hear there are some issues with your project. We would be glad to have someone in management contact you regarding your warranty and to see if there is anything we can resolve. Please email us at ********************************* if repairs are still needed with your contract info, along with a phone number where we can best reach you, and we will have management reach out.Review fromMary C
Date: 05/10/2024
5 starsMary C
Date: 05/10/2024
I put off having my kitchen done knowing there may be extreme stress dealing with contractors and such....but I must share how amazing it was to work with Reborn Cabinets! Every person I dealt with was courteous and professional. They patiently explained the process and helped create an absolutely beautiful "new" kitchen for my small condo. I should have done this sooner. The installation team, ********************************* were complete professionals and always were thoughtful with the *** restrictions (time and work area cleanliness); they worked hard each day and thoroughly cleaned up and stored their equipment to minimize being in the way over night. If I could I would give them 10 stars for outstanding work and commitment to providing quality products. Even though I just resurfaced the cabinets -- it truly is like a brand new kitchen! Thank you, Reborn, for hiring and retaining such great employees.Reborn Cabinets LLC
Date: 10/10/2024
Hello ****, thank you for the five star review of the work ***** and ****** completed in your home! We appreciate your business and hope you are enjoying your new space!Review fromRosalyn K
Date: 05/02/2024
5 starsRosalyn K
Date: 05/02/2024
I am very happy with the bathroom shower remodeling that was performed by Reborn Cabinets. The materials are quality and the installation crew was extremely professional, courteous and efficient. The installers JT and ******* did a great job. From the Salesperson ***************** who did the measurements, and others with the company, all my contacts with the company representative's left me with a feeling that I was going to be well taken care of. GREAT job guys. Thanks everyone.Reborn Cabinets LLC
Date: 10/10/2024
Hello *******, thank you for your five star review of all the Reborn team members that worked with you on your project. We appreciate your business and hope you are enjoying your new space!Review fromGail S
Date: 03/31/2024
5 starsGail S
Date: 03/31/2024
We are very happy with the bathroom shower remodeling that was performed by Reborn Cabinets. The materials are quality and the installation crew was extreemly courteous, professional and efficient. Installers ****************** and ********** did a great job. From the salesperson, ************ who did the measurements, the project manager and others with the company, all our contacts with the company representatives left us with a feeling that we were going to be well taken care of, and we were. A rear and GREAT job guys!!! ThanksReborn Cabinets LLC
Date: 10/10/2024
Hello ****, thank you for the five star review of the work completed in your home and your interaction with all our Reborn team members! We appreciate your kind review and your business!Review fromDebra R
Date: 03/19/2024
5 starsDebra R
Date: 03/19/2024
We are very happy with the kitchen cabinet refacing that was performed by Reborn Cabinets. The materials are quality and the installation crew was professional and efficient. Installers ****, *****, ****** and ***** did a great job. From the salesperson, ***********************, **** who came out to do the measurements, the project manager and others with the company, all our contacts with the company representatives left us with a feeling that we were going to be well taken care of, and we were.Reborn Cabinets LLC
Date: 10/10/2024
Thank you ***** for the kind review of the work that our Reborn team members completed in your home! We appreciate your business, and hope you are enjoying your new space!Review fromJoney C
Date: 03/16/2024
1 starJoney C
Date: 03/16/2024
A week before my scheduled install, I had arranged for the technicians to meet me at 11 AM (which I had confirmed with the office) and they arrived at 9am. When I asked the technician what is going to be done he said we will be working on my bathtub, shower and we are reinstalling your original fixtures. My response was not for $34,000, I was told new fixtures. After speaking to the installation team and manager they reviewed my work order. I was upset that they were going to put the original fixtures back in when my contract showed that I ordered matte black fixtures. It took four trips to my house for a bathtub and shower to be install which its still not done correctly and Im not satisfied . The grout is cracked in both bathrooms and the shower in the master bathroom has water leaking out on one edge. I had to buy another shower arm, reattach the shower head and add more caulking at the shower base and they would even install a shower rod in my hall bathroom. I asked to renegotiate the price and they said no. On my County inspection permit, the Countys estimated is $11,300 and Reborn is charging $34,000. I should mention that between the four times they were out, I contacted a construction company to validate my complaint and the contractor offered to write a letter for me if Reborn did not fix those items. Also, 2 weeks prior to the install, The county inspector came out and he wasnt sure why he was there before the work was done. His documents had my address with another clients name. Reborn advertises at ****** and I put in a complaint to ****** for which was closed with a week! I would not recommend this company for residential work, their work seems to be geared toward commercial building bathrooms. Their loan department has contacted me twice and Ive informed them that Im waiting for someone at Reborn to contact me in hopes of renegotiating my price. I informed them that I dont want them back in my house nor their warranty.Reborn Cabinets LLC
Date: 10/10/2024
Hello *****, we are sorry to hear about your negative experience with us. This is not the level of professionalism or service we strive to give our customers. If there is still something outstanding that needs to be resolved, please email us at ********************************* and we will have our management team reach out to you.Review fromSuzette M
Date: 03/13/2024
5 starsSuzette M
Date: 03/13/2024
Everyone at Reborn did an incredible job, from the sales presentation to the measuring and installation. I am extremely happy with the quality of the cabinet refacing and with the quality of workmanship and labor. Special shoutout to my installers, *************************** and *************************** for the tremendous job. Thanks for the excellent experience Reborn!Reborn Cabinets LLC
Date: 10/10/2024
Hello *******, thank you for the five star review of the work that Team Reborn completed in your home! We appreciate your business and hope you are enjoying your new space!Review fromBarbara T
Date: 03/07/2024
5 starsBarbara T
Date: 03/07/2024
The installers, ******* and **** were thorough and professional. Im happy with the final product.Reborn Cabinets LLC
Date: 10/10/2024
Hello *******, thank you for your kind review of the work ******* and **** completed in your home. We appreciate your feedback!
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