Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the mechanic and was made aware that the car I purchased had been in an accident previously. I was never made aware prior to the purchase that there was an accident on the vehicle. This dealership continues to scam customers and needs to be shut down. It is illegal to sell the car without telling the customer that the car was in an accident. Please help me hold this dealership accountable and shut it down

• Initial Complaint

  Date:07/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in May, I went online to inquire about a vehicle the dealership had, and so from there it signed me up for email notifications. After about a week of looking for a car, i decided I was done with my car search, and opted out of email notifications from the dealership. For 2 months straight, even after submitting numerous times, I was still receiving emails from this dealership, and so I decided to call in to try and resolve the matter. I waited in a call queue for about 20 minutes before I was finally connected with an agent, and upon requesting to be removed from the email list, I was immediately hung up on.

  Business Response

  Date: 07/16/2025

  ***** had inquired about a vehicle in May and when he submitted the inquiry there was a disclaimer we could contact him via email.

  
  

  He decided to go with another vehicle and when he let us know he did not intend to purchase he contacted us to take him off the email list which we did.

  
  

  If he is continuing to have a problem he can contact ****** ****** to help.

  Customer Answer

  Date: 07/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. It was more than a year ago and after I made the complaint, the communications had stopped from individual sales people.
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need your help with this problem. I took my car for service to Anaheim Hyundai on 4/22/24 at 8:00 a.m. because the cars dashboard showed a warning message regarding the **** Sensor. This warning already stated what the problem was on the vehicle. However, service advisor *********************************** stated they still needed to run a diagnostic on the car and the fee would be $225. I asked if this would be covered by my extended warranty and he said that they would not now until running the diagnostic. I went ahead and consented knowing my car only had ****** miles and still under warranty (I also have an extended warranty). I was called later that same day and the service advisor said that to change the **** sensor I needed to pay $419.94 because the part was not covered by my warranty and was $180.92 plus $225 labor plus taxes. I thought it was too much and I asked if I could pick up my car and take it somewhere else. He said that would be ok but I still needed to pay $225 for the diagnostic! He said the part would have been covered with warranty, but my car was over the established mileage (by only 7 miles!!) I was very upset and told him that is unrealistic because the original parts in ****** cost way less than they were charging me (see attached). I still dont understand why did they run a diagnostic on the car when the alert was already explaining what they needed to fix. In spite of all that I felt cornered and I decided to have them replace the part. When I picked up my car, I was only charged $228.92. I thought that maybe the service advisor came to his senses and was being reasonable or gave me a discount. I paid, picked up my car, and I went on my marry way. The car ran fine for a few weeks but the **** alert showed up again on my cars dashboard again. And on Friday 6/7/24, I received a bill from Anaheim Hyundai stating that I owe them $197.71 for their service (a service that wasnt performed correctly nor to my satisfaction). This is outrageous!

  Business Response

  Date: 07/16/2025

  ****** brought her car into service on 4/22/24 with a light on the dash. We presented her with the diagnostic fee in writing on the *** We explained we would run the diagnostic to see the issue and did not know if the problem would be under warranty. She agreed to move forward with the diagnosis. Once diagnosed we explained that the part was not covered under warranty but we would be happy to help with the price of the work needed.  

  
  

  ******* wanted us to cover the complete price of the work needed. We were unable to do so but offered to help with the price.

  Customer Answer

  Date: 07/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:05/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following information was sent to General Manager of Dealership with zero reponse: (FALSE ADVERTISING):Thank you for the follow up *****. I am real appreciative as well as surprised at your response. What you state below as your core values definitely do not line up with the treatment, we received at your dealership on Mother's day. As matter of fact, your manager "*****" told me you were out of the country and not available and are never around and the buck stops with him.......which was a bit disappointing. He refused to provide me with your contact information when I requested it. My husband is very upset and is looking to contact BBB, Auto Trader, our attorney, and even our friends at local news channel as he thinks the whole thing is false advertising and against the law....He has not done that yet as he had to go out of state on business.Anyhow, I have faith that someone there at that dealership has Integrity and wanted to tell my story; here goes:We showed up at your dealership on Mother's Day with the intent to buy me a car as a gift for Mother's Day. We initially were looking at a *** 700 series and were taken care of (delayed attention) by ****. Will was very nice. We went through all the motions and test drove vehicle and were just not sold on a few vague details and promises that were being offered. This is when we were introduced to ******* who was also very nice. He lead us to a *** x7 that was on sale and advertised at $69k (attached here) and really sold us on the car, even though it was twice what we were planning to spend. Throughout the test drive he mentioned all the options available, and we told him we would not be interested in any of them (Warranties, Paint protection, etc). At the end of the day, my husband decided to overextend us and buy the car for me planning to spend $69k plus license and taxes. We went through the "process" in office and along comes ***** at end with paper that outlines the deal and it is about $10k more than we were expecting........My husband looked it over and said, oh, that is because all these options are included, and we do not want them. He asked ***** to remove and bring back a new paper and then ***** tells us that to but car we MUST get these options otherwise the dealership would not make any money. We stated these are options and nowhere in the internet advertisement did it say we had to buy these. This is when it got a bit "ugly" as ******************** stated, "Take it or Leave it" We are in business to make a profit. We inquired why would you falsely advertise the car, play with people's emotions, and do this. The experience was way far away from a hassle-free experience.At this point not sure if anything can be done, but I am taking the time to tell you all this as your people are not representing you or your dealership very well at all. The car was actually a dream car and gift from my husband, and I am sad I was not able to drive home in it. Hoping to get a decent response form you prior to my husband coming back home as he is, as I mentioned, really upset about it and is "hot" about doing something about it as he thinks it is illegal and just not right.Regards,******* Lulu *********************** M ************ ***************************************: ********************* <************************************>Sent: Tuesday, May 14, 2024 6:10 PM To: ****************************** <******************************>Subject: We Value your Business Anaheim Hyundai HyundaiOfAnaheim.com *******,As the GeneralManager ofAnaheim Hyundai,I just wanted to thank you for your recentvisit.We want to make sure that all of our clients are treated with courtesy and respect, as well as provided the information and opportunity for you to have a hassle-free purchasing experience. If there is anything that I can do to help you, please contact me personallyat the following number - ************************************* ****************************************************************************************** ************** ******************************************************* ensure e-mail delivery to your inbox, please add my email address to your contacts or safe sender list.

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was pre approved for a car loan when I went to go look for at a car. The manager was a white colored male and as soon as he saw me, he knew he had his prey. He talked around the **** and ended up getting me approved through ally servicing at a much higher rate than what I had come in with. He had a commission set up with ally so he gave me a rate by them when it was worse than what I had and he did it soley because he would make commission off of it. That's illegal and I want there to be strict punishment for this as he is a sleazy conman. Not only that, they still have not given me the paperwork where I can see the contract and signed the documents. They have no idea what they're doing and the place is run like a circus. They forced me to get electronic license plates because it's more for them when I was perfectly fine getting normal plates. They were also letting me drive off the lot with the dealerships license plates because they weren't paying attention to the fact that the plates were not my own that I paid for. Please help settle this

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresented a certified pre owned vehicle. Major problems not fit for the road. Almost crashed 3 times to to failure in the automatic braking system. Carfax stated no accidents car has obviously been in a front end collision with parts/sensors destroyed under he bumper. I almost died because of this company's negligence.

• Initial Complaint

  Date:03/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 18 of March, 2024, I was shopping for a new vehicle for my daughter. In the process we contacted several dealers via phone and text. All messages were retained by myself due to the fact, dealers cant be trusted. Well, my intuition was correct. For approximately 7 days, Ive been haggling the price of a specific vehicle on the lot. During this time, ******* (***********) and I fixed a deal on a price. It was an otd price with no add one. I contacted the bank, received the funds and mailed the check. Prior to sending the check, I confirmed the vin and wrote it on the check as ********* stated. Again, because dealers cant be trusted. 4 days later, ******* calls and says we sold that car but we have one in red and another in black that we COULD GET. WTF! also, I wouldnt be able to have it delivered and would have to pick it up. I told him, I have the text message of **** stating looks like a deal after he sent me the actual vin of the vehicle. I wasted hours upon days for this vehicle. My wives and daughters credit took a hard credit check and now dont have a car. Now when they go to another dealer, their credit will be worse. I guarantee they didnt sell that vehicle and they were using it as a ploy to back me in the corner to have to buy a different car. I have all the text messages of dealing with this specific car. Pictures and details. Including again, all texts with ******* and ************ , the manager who sent me the vin and said looks like a deal. I just pray they never do this again to anyone. Im a disabled vet, military contractor and retired deputy sheriff and this is the thanks I get for serving my country. To be lied to, repeatedly and then to add insult to injury, ******* tells me I could just change the check. He says its the same vehicle just different vin. He also said it wasnt his fault that someone took the keys out of my desk. How disheartening to have this as a first car buying experience for my daughter.

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai of Anaheim has deceptive practices and performed unauthorized credit inquiries without my consent. Despite my repeated attempts to rectify the situation, they fail to provide written confirmation to address this breach. On February 19th, I called Hyundai of Anaheim showing interest in a specific vehicle. Despite my concerns about undisclosed fees and not wanting to move forward until those were addressed, the sales representative, *****, proceeded to run my credit multiple times without my explicit consent. This resulted in a total of 11 unauthorized credit inquiries, significantly impacting my credit score by a reduction of 40 points. Despite my immediate request to cease further inquiries after receiving many notifications on Experian, an additional six checks were conducted thereafter without my authorization. The dealership has failed to provide documentation demonstrating my explicit consent for these credit inquiries, as required by law. I have attempted to resolve this matter directly with the dealership, but their response has been unsatisfactory. The manager is ignoring my emails now. As result, I am escalating this complaint to BBB for further investigation. I intend to report this matter to regulatory bodies and consumer protection agencies including the ************************************* the ************************* my state's ************************** and relevant local consumer protection agencies. I am also exploring legal options to address this violation of the Fair Credit Reporting Act and its impact on my ability to purchase a home. l urge Hyundai of Anaheim to provide the required letters to the credit bureaus to rectify the unauthorized credit inquiries and mitigate any further damage to my credit score. Failure to do so may result in legal action and further involvement with consumer rights groups. I trust that the BBB will investigate this matter and take appropriate action to ensure accountability on behalf of Hyundai of Anaheim.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/2023, I emailed ***************************** notifying him that we were paying off the Sienna and would like our ************* refunded. 11/10, he responded he would get back to me after the weekend. On 11/15, I sent a follow-up request for help in processing the refund request. On 11/17, he emailed requesting proof of payment and an ALLY cancel form to complete. On 11/25, I responded with proof of payoff and the completed ALLY form provided. On 11/26, receipt of the attached form was confirmed via email. On 11/26, an email requesting a different form be completed with apologies. On 11/27, the correct form was sent back to the dealership and completed. On 11/27, confirmed receipt of the form was acknowledged. On 12/11, a request for status of payment was sent and a response was immediately received stating that it can take up to a month to receive the refund. On 1/13, I emailed stating I received a letter from **** stating a refund was issued to the dealership and not to me and my husband. I have sent several emails to ***************************** and to the general inbox now with no response regarding the status of the refund to us as the buyers. See attachments.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to collect $1,553.29 from an extended warranty that was cancelled due to my car being stolen and my insurance company classification as a total loss. *********** has tried on several occasions to collect, I have sent several emails to ********** and ***************************** at the dealership with no luck!