Reviews
This profile includes reviews for ATI Restoration LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 56 Customer Reviews
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Review fromKristy W
Date: 05/30/2025
1 starKristy W
Date: 05/30/2025
My homeowner's insurance company led me to this place, and its been nothing but frustration. The initial project manager was unreachable for days, setting a terrible precedent. I SHOULD'VE MOVED ON THEN....Currently, I am waiting over a month for a refund for uncompleted work, and the assigned project manager is now completely unresponsive. Their lack of communication, follow-through is astounding. Ther are better restoration companies out there; choose one of them. You don't know if they are using licensed folks or NOT as all their workers showed up in personal cars/vans; there was never a business name/logo displayed on a vehicle or shirt. One worker showed up to do sanding work and I had to call the project manager to ask why my furniture wasn't being covered. She in return had to call and instruct the worker to go buy plastic to cover my furniture.
ATI Restoration LLC
Date: 06/01/2025
Hi ******,Thank you so much for sharing your experience with us. Reading about the frustrations you've gone through, especially with the lack of communication, and the delays you've faced, truly makes us sorry. We understand how upsetting and disruptive that must be. That's definitely not the level of service we aim to provide, and we can only imagine your disappointment.We're taking your feedback about the project manager's lack of responsiveness and the concerns you raised about the team's professionalism incredibly seriously. We want to assure you that we are escalating these issues immediately to our regional executive support team for a thorough review and direct follow-up with you.Thank you again for bringing this to our attention. Your feedback is invaluable in helping us learn and improve.Sincerely,Review fromRAUL L
Date: 05/28/2025
1 starRAUL L
Date: 05/28/2025
On Wednesday 21, 2025 at 11:00 I called the ATI Restoration LLC in ********* to get an appointment after State Farm adjuster checked all the roof damages in my house. I spoke with ****, she requested all the information from State Farm Claim (numbers, names, etc) also all my information. The appointment was for Wednesday May 28 at 12:30 with ****** *****. I HAVE TO WAIT FOR A WEEK because the guy was on vacation. No calls for a week, on Wednesday 28 at 08:20 I called the company and to my surprise the operator who answered the call did not know anything. Three more calls were, unknown amounts of phone transfers were made with differents people and half of them were in meeting and the other half have zero clue about my house (roof) inspection. Botton line at 16:00 I called again and rested to speak to the officer manager, after three phone transfers the office manager was not there. To all the people who wans to request an estimate and need help to repair your home problem BE CAREFUL, BETTER YOU GET SOMEONE ELSE. The level of negligence and irresponsibility of the company is INCREDIBLE. HIGHLY DO NOT RECOMMEND.ATI Restoration LLC
Date: 05/30/2025
Thank you for taking the time to share your experience. Reading about the trouble you went through trying to schedule and confirm your roof inspection, only to be met with confusion and a lack of communication, truly sounds upsetting. We sincerely apologize that this happened to you.We want to assure you that we're taking this seriously and will be escalating this immediately to our leadership team within the region to make them aware of the poor service and experience you've described.We appreciate you bringing this to our attention so we can learn and improve.Sincerely,Review fromchristina a
Date: 05/15/2025
1 starchristina a
Date: 05/15/2025
Terrible terrible. That is all I can say. We did job for this company and we still have not received the payment. The job was done 07/2024 and we still don't have payment yet. Tried to contact ATI several times and they still haven't responded. I wouldn't do business with them.ATI Restoration LLC
Date: 05/20/2025
Hello *********, Thank you for bringing this to our attention via the Better Business Bureau. We sincerely apologize that you haven't received payment for your completed work and have experienced difficulty reaching us.This is not the standard we uphold, and we want to resolve this for you right away.Please contact our Accounts Payable team directly at ***************************************** To help us expedite the process, please include your vendor name, purchase order number, and invoice number in your email.We look forward to resolving this for you promptly.Review fromPaul M
Date: 12/23/2024
2 starsPaul M
Date: 12/23/2024
Oh they were TERRIBLE ! There was some water intrusion which was a 3-4 day job and they stretched it our over 2 weeks ! I was never told I wouldn't have access to my bathroom a couple of days. Worse, they are like the 'Mayor of Excuses city' - they missed three different appointment days they claimed they would be there. It sucked ! Use their competitors, please.ATI Restoration LLC
Date: 12/26/2024
Hello ****,We're sorry to hear about your experience. It sounds like there were significant issues that led to a frustrating situation. The delay in completing the job and the lack of access to your bathroom without prior notice are certainly concerning. Additionally, missing multiple appointment days without proper communication is not what we aim to deliver during any customer experience. Your feedback is valuable and highlights areas where improvements are needed, particularly in maintaining clear communication and adhering to schedules. Thank you for sharing your experience.Review fromIreneBonner
Date: 12/16/2024
1 starIreneBonner
Date: 12/16/2024
On February 23, 2022, I experienced one of the worst days of my life. My house caught fire. Using recommendations from my insurance company I selected **** Construction to complete my restorations. It was a long tedious process. Some of the repairs were subpar. I had to have them correct many of the repairs. Some of the repairs were made but others have not been completed. The warranty is for 5 years. I have attempted to contact the company several times to correct items. The company has ignored my request for repairs. I have left multiple phone messages and have been told I would be contacted. No one from the company has reached out to me for months.ATI Restoration LLC
Date: 12/26/2024
Hello *****, We're truly sorry to hear about the challenges you've faced following the fire at your home. It sounds like the restoration process has been incredibly frustrating, particularly with the subpar repairs and the lack of response from the company regarding your requests for corrections. Your feedback is important and highlights the need for better customer service and accountability in handling warranty claims. Thank you for sharing your experience, our local office will be reaching out to further assist.Review fromDonald S
Date: 12/12/2024
2 starsDonald S
Date: 12/12/2024
My insurance company recommended ATI to repair fence damage.They were slow to get started and complete the work.For the repairs I supplied 10 gallons of stain and was told I would get a credit.The work was completed in September this year.Ive contacted ATI numerous times with the last time from their **************** saying a check would be issued last Friday.Ive received no confirmation from them or a check by mail.Lastly, I was contacted by the insurance company saying ATI had increased their estimate by $800. I asked ATI for a final copy of the estimate and have not received anything.WeATI Restoration LLC
Date: 12/15/2024
Hello,Thank you for sharing your experience with us. We apologize for the delays and communication issues you've encountered regarding your fence repair. It's concerning to hear that you have not received the credit for the stain you supplied, nor the final estimate copy. We understand how frustrating this situation must be and are committed to resolving it. Please rest assured that we will look into this matter promptly and ensure that you receive the necessary follow-up and resolution. Your feedback is invaluable in helping us improve our processes.Thank you,Donald S
Date: 01/10/2025
Its been almost one month since ATI responded and indicated they would take prompt action to resolve this.I think they have has plenty of time.I will wait one more week. If I dont get this resolved by then I WILL take legal actionReview fromGuy P
Date: 08/28/2024
1 starGuy P
Date: 08/28/2024
ATI bid on a job from my insurance carrier unaware of requirements, under bid by over half the final cost of repair. They never responded and referred to another company. The other company never showed, only responded with they were going to get an architect to review the electrical job. Going on the third week of an emergency electrical repair, I called a company who showed up, did the work/repair. Of course **** wants to only pay the initial repair estimate and so far refuses to pay for the repair. ATI, never in a million years.ATI Restoration LLC
Date: 08/29/2024
Hello ***,We're sorry to hear about your experience and we apologize for any inconvenience caused. We understand that the situation was not handled as efficiently as it should have been and we regret that you were left feeling frustrated. We take your feedback seriously and will use it to improve our services. We strive to provide the best service to our customers and your comments will help us in that endeavor.Thank you for bringing this to our attention. Best regards,Review fromShelley H
Date: 07/17/2024
1 starShelley H
Date: 07/17/2024
This is not a company I would recommend I read through all the reviews after the fact never should have hired them . A 5-day job took a year with delays, redos, this company is definitely a nightmare to work with. I was lied to from day 1.ATI Restoration LLC
Date: 07/18/2024
Good ************************,Thank you for your review. We're sorry to hear that your recent visit wasn't up to your expectations as it appears communication was a concern. At ATI Restoration, we are dedicated to disaster recovery with compassion, striving for a positive journey to restore normalcy for you. We would greatly appreciate the opportunity to discuss this matter further and find a way to restore your confidence in our services. Thank you for sharing your experience with us - it's important to us.Respectfully,Review fromJennifer W
Date: 06/24/2024
1 starJennifer W
Date: 06/24/2024
USAA sent contractor SOS Builders/ Venturi Restoration/ATI into my home. An employee, under the management and direction of ***************************, poured a substance called venom on the slate tiles to clean them in lieu of the hectic experience that occurred while the contractor was repairing a small section of dry wall after a small bathroom flood. The employee liberally applied Venom to the kitchen and dining room floor all at one time. The Venom dried on the floor. The machinery that the employee was given to remove the substance was broken. ****************** instructed the employee to scrub it off. Manual scrubbing was not removing the chemical. The employee instructed me not to tell his boss as he called in his father's carpet cleaning company to bring carpet cleaning tools to remove the chemical. Meanwhile the chemical remained on the slate tile in a hardened condition. The employee was not given any fans to vent the fumes. My dogs and I were in the home at the time and we were not kept separate from the chemical. The employee did not have any safety gear on. When the father arrived to remove the chemical it was several hours later. The result is that the slate tiles are etched and destroyed. Additionally, insulation was removed from an exterior wall and not replaced when the dry wall was sealed. I brought two contractors in to confirm the condition of the tile is not fixable. (see attached estimates) The second contractor informed me that additionally, the accent tile in line of sight of the damaged tile would need to be replaced. The floor remains in a damaged condition four months later, this significantly impacts the value of my home. The company is not responsive. They also go under ATI, Venturi Restoration. The employees I had experience with had no knowledge of venting, showed no knowledge of code. ************************* provided no supervision/guidance. His employees were unskilled and lacked guidance.ATI Restoration LLC
Date: 07/18/2024
Good Afternoon ********,We're sorry to hear that you had a negative experience. At ATI we understand that behind every project there is a person who deserves the best service, especially during challenging times and we never want to miss the ***** Your feedback is instrumental in helping us improve overall. Please contact us directly at ****************************************** so we can discuss your experience further.All the best,Review fromAbigay G
Date: 06/12/2024
1 starAbigay G
Date: 06/12/2024
After 3 unsuccessful attempts to get a clarification regarding a certified letter received. I spoke to **** and I have not received gentle treatment regarding my concerns, I was not even allowed to speak, he sounded irritated. Your customer service is not well represented with him and in fact this negatively impacted future business purposes with AIT due I was considering hiring you to fix my roof. I noticed that you inflamed estimate rates to me (********) compared to what you charge to home insurance (******), showing the way you manage your estimates; a reason why I have doubts about having a fair estimate if I request you to repair my roof. I really hope that this negative review could be considered to improve your internal management and customer services. Finally, ********* contacted me expressing her apologies, but still, the veracity of your estimates is questionable according to the written evidence.ATI Restoration LLC
Date: 08/29/2024
Hello ****,We sincerely apologize for the experience you've had and the frustration it has caused. We understand that communication is key in providing excellent service, and we regret that we fell short in this instance. We appreciate your honesty and want to assure you that we take all feedback seriously. We strive to provide accurate and fair estimates, and we regret that you felt otherwise. We will take your feedback into account as we work to improve our services and customer interactions.Kind regards,
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