Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apn Tech contacted me and advised they could help the visibility on the internet for my new small business. They did not do anything the gentlemen said the company would do. They charged me $498.00 and then ran. They do not allow you to cancel. This company is a scam and I'm requesting a refund for services that were never given.

  

  Business Response

  Date: 07/02/2025

  Our records show your purchase was made in April, and since then, we have not received any support calls or requests from you. We also checked our phone system logs and found no incoming calls regarding assistance for your account.
  Additionally, it appears you have not logged into your dashboard where you can track the progress of your business listing across all voice search platforms. We encourage you to log in and review your account for updates.
  Please contact our support team at ************** so we can assist you directly and help resolve any concerns. We are here to help you make the most of your service.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave me many promises that they never fulfilled, supposedly I bought a package that was on super promotion and they were going to put me on all the internet platforms after 4 months of fighting and battling With the little experience of the people who work there, they tell me that it is my fault for not telling my clients to Recommend me, but how do I do it if the pages do not accept reviews? They are lacquered , please before hiring a company look at their reviews because they can steal from you like what happened to me.

  

  Business Response

  Date: 07/02/2025

  The account associated with ****** & ************************* has been fully refunded. The refund of $298.00 was processed and confirmed on June 21, 2025. A credit note was issued, and the customer was notified via email that the refund would be returned through the original payment method within 714 business days.
  This account had ongoing support over several months. Our team confirmed that the business was successfully registered and visible on voice search platforms like ****** and ****** We also provided repeated guidance on improving Yelp visibility by making the service area public, as Yelp is a major data source for Siri. Detailed instructions were emailed, along with examples and best practices.
  The customer was reminded that our service does not guarantee reviews, leads, or top placement in search results. We clarified that visibility on platforms is influenced by multiple external factors, including user activity, profile completeness, and reviews.
  Multiple calls and emails were made, and support staff attempted to assist even after the customer expressed dissatisfaction and eventually had her legal representative engage in communication. Despite the business meeting registration criteria, a full refund was issued as a courtesy and resolution.
  This matter is considered closed.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talked to someone at APN Tech on 15 May 2025 to have my business listed on various sources of ****** Voice search. I'm 16% finished and I can't get in touch with anyone or have they even bothered to call me back to complete my "verification" process to get listed on ******. All they were interested in is my $298.00 (one-time fee). I'm very frustrated and am going to my credit card company to get my money back.

  

  Business Response

  Date: 07/02/2025

  Ms. ********* account was activated on May 15, 2025, and her business was successfully submitted to our voice search distribution system. The 16% completion status reflects pending steps on her end, including verifying her ****** Business Profile, which is essential for full platform visibility.
  We have provided multiple follow-up emails with instructions and have attempted to reach her by phone to assist. She is encouraged to log into her dashboard to monitor progress and complete the remaining steps. Our support team is also available at ************** or ********************** to walk her through the process.
  We are aware a chargeback has been submitted and are actively working with her financial institution to provide proof of services rendered and communication efforts.
  

  Customer Answer

  Date: 07/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $500 for their voice search. Ive tried numerous times to get in touch with them, nobody will contact me back. Im sitting at 16% completion and cant get any further. Waste of my hard earned money! Dont bother!!!

  

  Business Response

  Date: 05/25/2025

  Thank you for sharing your concerns. We're sorry to hear about your experience and appreciate the chance to clarify.
  Weve reviewed your account and can confirm that your ********************************* is active and progressing. As explained at the time of enrollment, the full process can take 34 weeks for your business to populate across ****** Siri, and Google Assistant. Progress on your dashboard reflects the status of this process and any remaining steps that may need your attention.
  Your dashboard is available 24/7 and shows real-time progress across all platforms. You may log in at any time to track completion, view updates, and manage your business information. If you are seeing 16% completion, that typically means certain items still require verification or updatessome of which must be completed by the business owner.
  We also understand your frustration about communication. Our support team is available MondayFriday, 10 AM7 PM EST at ************** or via email at *********************** If you havent been able to reach us, it may be due to call blocking or spam filters, which can be resolved by saving our number to your contacts.
  Per our refund policy, which was shared at the time of purchase and is publicly available, a refund is issued only if we are unable to register your business on any of the voice platforms after the completion window. As your service is still in progress and your business is being registered, your account does not currently meet the criteria for a refund.
  We would be happy to schedule a call to walk you through the dashboard and ensure your service is on track. Please contact us when convenient.
  Sincerely,
  APNTech Support Team

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/2/25 I received a phone call from this company offering advertising for my newly opened family day care in my home. The APN tech has not helped me or explained how to use the so called platform .I was told a representative would walk me and teach me how to use the platform,he ******* would call me on May 7 2025 ,after only 10 mins he said he had to go and hung up .******* did call back after I reached out to the *** phone number. I was constantly interrupted and he was not helpful. ON May 12 I asked for a refund as the business has not followed through with any help with my business and it is presently listed as educational and it is a child day care .They has refused to refund my money and said I have to wait one month to see if my business populates. *** staff have not been helpful and not supplied what I was told.THey have just taken my money and not supported me in any way. It's not possible to talk to anyone with them interrupting.

  

  Business Response

  Date: 05/23/2025

  Thank you for your feedback. We're sorry to hear youre dissatisfied and appreciate the chance to clarify.
  You signed up for our ********************************* on May 2, 2025. As explained during onboarding, it takes 34 weeks for business listings to fully populate across platforms like ****, ****** and ****** Assistant. We also noted that ****** category edits must be made through your ****** Business Profile, which remains under your control.
  We understand your concerns about your initial support call. While the first call was cut short, our representative followed up. We also attempted additional outreach, though some of our calls may have been flagged as spam by your carrier. Please ensure our number *************) is not blocked so we can reach you directly.
  Your dashboard access instructions were provided, and your ************ area was confirmed as correct. The information you submitted is being processed and will populate per our stated timeline.
  As outlined during the sales and onboarding process, and detailed on our website, refunds are only issued if we are unable to register your business on voice platforms after the 34 week period. Since your listing is still within that window, and processing is underway, your account does not currently qualify for a refund.
  That said, we are still here to help. If youd like personalized assistance, please call us or reply to this email and well be glad to schedule a call to walk through everything with you.
  Sincerely,
  APNTech Support Team

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have lied to me about everything that they were suppose to do. and I still have not got what i paid for.

  

  Business Response

  Date: 05/25/2025

  Thank you for bringing your concerns to our attention. We understand your frustration and would like to clarify the situation regarding your service with apnTech.
  Your ********************************* was activated on April 15, 2025. At the time of your call requesting a refund, our team reviewed your account and confirmed that your business had already begun populating on voice platforms as expected. As outlined during the sales call and in our Terms & Conditions, a refund is not issued once a business is actively populating across the platforms ******* Siri, ****** Assistant).
  We also made multiple attempts to assist you, including follow-up calls and detailed instructions on how to complete your ****** Business Profile verification, which is necessary for full visibility. Our records indicate that you ended these calls prematurely or declined to continue the conversation.
  In May, we were notified that you initiated a chargeback for the transaction. As this matter has since been handled through your financial institution and our chargeback department, we now consider this issue resolved.
  If you'd still like support completing the service you paid for, we are more than willing to assist. You may contact us at ************** or email *********************************.
  Sincerely,
  apnTech Support Team

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talked into this service not knowing that I already had this service through my wifes company so I do not need it. We called back within an hour, the SAME DAY, of providing my basic information and (we were supposed to "finish" setting up my account the next day - I had a call scheduled and everything). I was not told the cancellation terms and conditions and my account isnt even fully set up, and I was already charged. I havent signed a contract, the cancellation terms werent communicated to me prior to the sale, and I dont need the service, and I WANT A REFUND.

  

  Business Response

  Date: 05/23/2025

  Thank you for your BBB submission. Wed like to confirm that this matter was fully resolved over a month ago.
  Your request for cancellation was received and processed the same day, and a full refund was issued accordingly. As noted in our correspondence at the time, funds were returned to your original method of payment, and a credit note was provided for your records.
  We appreciate your timely communication and are glad we were able to resolve your concern promptly. If you have any further questions or need assistance in the future, please feel free to contact us at ************** or reply to this email.
  Sincerely,
  APNTech Customer Support

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called to have a conference call and the agent was not able to supply the proof of what we paid for. ****** was requested 3 days after buying the service and the company will not give our $1k back. We will be filing with **** as well.

  

  Business Response

  Date: 04/27/2025

  Thank you for taking the time to share your concerns. I want to personally address the situation regarding your recent service with us.
  Our records show that after your purchase, our team immediately began processing your Voice Search Registration. As part of our policy, we allow for a 34 week setup and registration window. During this period, active work is being completed on your behalf, which is why we typically do not offer refunds once services have started.
  When you called to express dissatisfaction with the upsell conversation, we attempted to clarify any concerns you had. However, when asked for more details regarding any alleged misrepresentations, you declined to elaborate and instead requested a full refund. We also made multiple attempts to follow up with you to help resolve the matter, but have not received a response.
  We remain committed to supporting you and completing your Voice Search Registration as promised. However, per the signed terms of service and standard operating procedures, a full refund is not available at this time. If you would like, we are happy to provide a full status update of your registration progress.
  Please let us know if you would like to move forward with completing your registration or if you would prefer to discuss any other options.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with APNTech to help us get on voice searches for Siri and ****** We paid roughly $695 to have the program set up. However, after months the program does not work or bring our company up on Siri or ***** in my market. I have asked for a refund. Rather than refunding us for the lack of service, ****** is giving me screen shots of ****** and Bing searches that show our company listed. I'm paying them specifically for voice searches on ************* We pay another company to get us listed on ****** and ****** Maps. This is not what we paid ****** for. ****** is using ****** and Bing to try and justify our placement. Does nothing for voice recognition on Siri or ****** which is what we DID pay him for.They have a bait an switch style of program with hard selling after the initial set up. When they scheduled a teams meeting to get the initial set up done, I asked if this was to push additional sales. They said no, but the invite to the meeting stated "****** ****-client knows its a sales call. tried to pass it off as walkthrough".They don't provide the services they claim to provide. I truly wanted to be set up on our area for voice searches in **** and ****** I will be attaching PDF's of the emails and their own refund policy for your review. I'll also provide the ****** Screen shots they sent me, which have nothing to do with what we paid them for.

  

  Business Response

  Date: 04/08/2025

  Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify the scope of our services.
  
  You enrolled in our Voice Search program, which focuses specifically on voice search activation across platforms that power voice assistants like Siri, ****** and Google Assistant. The service you purchased does not include distribution to 80+ directory listings, nor does it involve keyword-based optimization or SEO servicesthose are separate offerings, often provided by companies such as *******
  
  Its important to distinguish between these services. Our goal is to ensure your business is properly submitted and discoverable by name on voice-enabled devices. This includes working with the platforms that fuel Siri (Apple Maps/Yelp), Alexa ************ and Google Assistant. We have fulfilled those responsibilities based on the scope of the program you selected.
  
  Screenshots provided by our team demonstrate your business is active and can be found via voice commands through these systems. While you may be working with another provider for general online search visibility or SEO, that is not part of the voice search service you enrolled in with us.
  
  As all services were rendered as agreed, a refund is not applicable. That said, we are happy to continue supporting your account and answering any questions you may have about how your listings are performing across voice search platforms.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the services provided by ***. In 2022, my business paid $698.00 upfront, plus an additional $99 per month, for voice service and search optimization. During the sales pitch, I was verbally assured that *** would handle all voice search services, including compatibility with Siri, ******, and ****** However, despite these promises, my business was never successfully listed or functional on any of these advertised voice search platforms.After numerous attempts to resolve this issue, I found the customer service to be utterly unhelpful. Once youre a paying customer, it seems no one is willing to assist. When I explicitly expressed my dissatisfaction and requested a refund, I was met with excuses and a complete runaround. This experience has led me to believe that *** may be engaging in deceptive practices and potentially scamming customers. I strongly advise others to avoid doing business with this company. Now be assured as you have read the company will respond with lies after lies. DO NOT UNDER ANY CIRCUMSTANCE DO BUSINESS WITH THESE PEOPLE

  

  Business Response

  Date: 04/08/2025

  We appreciate the opportunity to respond to Mr. ******** concerns. Our goal at *** is to provide high-quality digital services and support to all of our clients.
  
  Mr. ******* enrolled in two services with us: voice search management and website hosting. While we regret that his experience has not met his expectations, it is important to note that our team made numerous attempts to assist him and explain the scope and functionality of the services provided.
  
  We have documentation of multiple interactions with Mr. ******* in which our team remained professional despite repeated use of profanity, personal insults, and interruptions that made it difficult to communicate effectively. We attempted to clarify the terms of service, including the standard industry practice of managing website content on the client's behalf rather than providing backend credentials, which Mr. ******* strongly opposed.
  
  As of now, Mr. ******* remains an active client with a website hosting package. We are more than willing to continue providing support for this service should he choose to maintain it. Regarding his refund request, our records show that services were rendered, and our team fulfilled the contractual obligations. Therefore, a refund is not warranted.
  
  We are committed to respectful and constructive communication and remain open to assisting Mr. ******* with his current service, should he wish to proceed in a professional manner.
  
  Sincerely,
  APN Customer Success Team