Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Singed up on 02/12/25- Paid over $1800.00. Stated that I will be on voice search, will have own dashboard that I am able to track daily, I am able to update my company information on my own. As soon as I signed up that whole dashboard was an absolute LIE. Then they state that your assigned customer service manager is able to update the information. Which is ALSO a LIE, Then I am told that the IT developers are the ones that have to update it. I said okay how am I going to track what you do that is whole point is to have the ability to see what is happening. Then I am told that I will receive a print out. I said okay great that sounds nice. But they don't automatically send it to you. You have to email them and request to have it sent. I requested that this be sent to me weekly. I was told by a supervisor that there wouldn't be much of a change week to week. So its not necessary to send weekly. They promise and don't deliver then when you want proof they all the sudden add things the same day you call and complain. I called today 03/31/25 stating I want a refund which I was told was NOT going to happen because they have actually done a lot for me. If you look at the entries are mostly from the day I started 02/12/25 and then on 03/31/25 when I said I want a refund. The other entry on 02/13/25 and 02/20/25. *** stated that they will cancel but I won't get a refund. However they are going to explain my concerns to the customer service so they can updated of my concerns regarding *** customer service issues. NOT GOOD ENOUGH.

  

  Business Response

  Date: 04/08/2025

  Thank you for sharing your concerns. At ***, we strive to be transparent and provide effective support to all our clients.
  
  You enrolled on 02/12/2025, and since then, we have delivered the services outlined in your agreement, including submission to over 80 voice search and directory platforms. Your dashboard access was provided, and it allows you to log in and update your business information at any time. Stating that this is untrue is incorrect.
  
  Its important to understand that while you can make updates, the visibility of these changes depends on when each third-party platform refreshes their data. Many platforms update within 30 days, while ****** can take up to 90 days. These timelines are outside of our control, but our system is actively submitting verified data feedsnot passively waiting for changes to occur. This ensures your information is consistently being pushed and maintained across all platforms.
  
  Regarding performance tracking, we provide reports upon request and have done so at your request. These reports reflect real-time progress and show consistent activity beyond just your complaint dates. While weekly reports are not sent automatically, they are available as needed.
  
  As previously explained, due to services being rendered as agreed, a refund is not applicable. We remain available to continue supporting your account and assisting with any ongoing updates or needs.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5, 2025 I paid $298.00 to APN Voice Search to be listed on several voice searches for my sharpening service. I have received NO results and no contact from ***. I feel like this company is scamming people by offering a voice search service but providing nothing.I am ready to flame them on every social media platform I can find as well as I am able on-line so that perhaps I can prevent others from making the same mistake by trusting this company.

  

  Business Response

  Date: 04/08/2025

  Mr. ******************* you for your feedback. We regret to hear about your dissatisfaction and appreciate the opportunity to clarify your account status and the service provided.
  
  As of today, we have no record of any support ticket or communication from you expressing concerns about your service. Our support team is available via phone and email, and we encourage all clients to reach out if they need assistance. We are always happy to help.
  
  You also have full access to your client dashboard, which allows you to view your business profile and the status of your voice search submissions. If you're having trouble logging in or navigating the dashboard, we would be glad to walk you through it.
  
  The Voice Search program you enrolled in focuses on ensuring your business is listed on the platforms that power major voice assistants such as Siri, ****** and Google Assistant. While we do not guarantee search rankings or lead volume, we do ensure your information is submitted to the relevant data sources.
  
  If you feel something has not been fulfilled, we invite you to contact us directly *************) so we can review your account, walk you through your current listing status, and resolve any outstanding issues.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/7 this company took 400$ to issue voice results for my company. Theyve provided no results. No service. I dont appear in voice searches. All their data and diagnostics is arbitrary and based on no validity or no measurable results. Tried to take 1500$ more from me. Did absolutely nothing for me and my business and refuse to refund money. Their ****** reviews show a ton of other people upset about the same issue.

  

  Business Response

  Date: 03/16/2025

  We appreciate your feedback and want to clarify our service. Your business has been successfully registered across voice search platforms, as demonstrated in the diagnostics we provided. While we ensure registration, we do not control search rankings or algorithm preferences.
  Regarding Yelp, platforms like Siri and ***** rely on publicly available business data. If your address is not visible on Yelp, it may limit visibility on certain voice assistants. However, we can guide you through optimizing your listings for better results.
  We have also received your chargeback request. Please note that you will need to work directly with your bank on this matter. If you received an unfavorable resolution from your bank, we are actively working with them to provide proof of services rendered and all account activities.
  If you have further concerns, we are happy to assist. Please contact our support team at **************.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel as a buisness we were taken advantage of and mislead by multiple ***resentatives at ****** ads. I was sold products I didnt need or want with a promise of the ****** guarantee. We have been trying to rectify the issue with no luck. Every *** just tries to pass it on to another *** and no one will help us. I feel we are at a dead end with no resolution in site.

  

  Business Response

  Date: 02/28/2025

  We appreciate the opportunity to respond to Ms. ********* concerns and would like to clarify that apnTech is not affiliated with ****** Ads in any capacity. Based on the details provided in the complaint, it appears that this matter was submitted to our company in error.
  Ms. ******** is indeed a client of ours; however, she has purchased voice search registration services, not ****** Ads or any related advertising products. Additionally, she has not spent $4,000 with us. If she is seeking assistance regarding ****** Ads, we recommend reaching out to ****** directly, as we do not provide or manage their advertising services.
  If Ms. ******** has any concerns regarding her voice search registration with us, we are happy to assist her. She may contact us at **************, and we will gladly address any questions related to her account.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about February 17, 2025 we contacted *** after a ****** search on how to get our business registered on Apple Maps. They advertised that they provided that service. They called and requested an appointment with an "account manager" that would explain the service to us. On or about February 20, 2025 we spoke again with ***, was sold a package for $698 to have our business listed with Apple Maps with voice search. After the payment was taken, was then informed on that call that this person could not complete the setup and we would need to speak with the "account manager" to have the service completed. So an appointment was setup for 3 -4 days later. We received that call and was told we were sold the wrong package and to get the business setup on Apple Maps and voice search, we would need to pay an additional $798 right now. We requested to do some research, consult with our partner and come back. But the *** *** insisted that if we didn't pay on this call, we would forfeit what we paid and it would then be another $1,500. So the additional payment of $798 was paid on this call. But again after the payment was taken we were told that this person could not complete the service and we would need to speak to an "account manager" and another appointment was setup. After we got off the phone with this person, we called customer service who didn't help. Our business is still not on Apple Maps or any voice search.

  

  Business Response

  Date: 02/28/2025

  We appreciate the opportunity to respond to Ms. ****** concerns and regret any frustration she has experienced. At apnTech, we strive to provide transparent and effective voice search registration services, including assistance with Apple Maps.
  Ms. ***** purchased a voice search registration package and later upgraded her service to ensure full compatibility across platforms. We understand that she was informed after the initial purchase that an account manager would be required to complete the setup. We apologize for any miscommunication regarding service expectations and the process involved.
  Our records show that Ms. ****** business is still in the process of being listed on Apple Maps and voice search platforms. If there has been a delay in completion, we are happy to escalate this matter to ensure the service is finalized as promised.
  Additionally, we spoke directly with Ms. ***** four days ago regarding her account after her mother contacted us with concerns. During that conversation, Ms. ***** confirmed that she had already spoken with her mother and did not require further assistance at that time. However, we remain available to address any outstanding concerns.
  We understand Ms. ***** is requesting either a refund or completion of services. While refunds are not typically issued once work has begun, we remain fully committed to completing her Apple Maps and voice search registration. We would appreciate the opportunity to finalize this process and ensure she receives the service she paid for.
  Ms. ***** is encouraged to contact us at **************, and we will prioritize resolving any remaining issues with her registration.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/25 I provided $425 payment to apnTech Prime Listings to get my new business entity searchable via voice search. On 1/22/25, after reading several BBB complaints regarding apnTech being referred to as a scam, I called seeking a refund. I was told I had to wait 30 days to see if my business is located once a search is completed. On 2/21/25 I called to request my refund and was denied because my business listings across yelp and ****** have inconsistencies and they cannot be held responsible for these complications. I have attached an email I received after requesting the refund stating that I should receive an email update in ***** business days once your business is voice Search Ready. This email was never received.

  

  Business Response

  Date: 02/28/2025

  We appreciate the opportunity to address Mr. ******* concerns. At apnTech, we take customer satisfaction seriously and want to clarify the services provided.
  Mr. ****** purchased our ********************************* for $425 on January 21, 2025, to register his business for voice search platforms. On January 22, 2025, he requested a refund after reading online reviews. Per our policy, we advised him to allow 30 days for the process to be completed before determining eligibility for a refund.
  On February 21, 2025, Mr. ****** followed up regarding his refund. Our records show that his ****** Business Profile was not verified, and his Yelp listing contained inconsistencies, both of which impact voice search registration. These factors were communicated to him, along with guidance on how to resolve them so we could proceed with finalizing his registration.
  We understand Mr. ******* frustration and regret any miscommunication regarding follow-up emails. While we are unable to issue a refund due to these unresolved listing issues, we remain committed to assisting him in completing the necessary steps to ensure his business is properly registered for voice search.
  If additional information is needed, we are happy to provide further documentation.

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1/24 I paid $698.00 to APN with the verbal sales pitch they would take care of all voice search services. I keep getting emails from this group saying Im not on voice search. Then today I found that is a free service anyway!! No one wants to help you once you get a customer service rep. **** you tell them you are dissatisfied and want a refund. You get all sorts of excuses and a run around. I think they are scamming people.

  

  Business Response

  Date: 02/08/2025

  We understand your concerns and want to clarify that your voice search services have been successfully activated since October 1, 2024. A diagnostic scan confirmed that your business is appearing on voice search, and we provided screenshots as proof.
  Regarding your concerns about visibility, platforms like Siri and ***** pull business information from ****. Since your Yelp profile is incomplete and does not display a public service area, we advised you to update it for better search performance. We also sent you a tutorial link and offered further assistance.
  Our team has made multiple attempts to assist, but you disconnected the last call. While a refund is not applicable since the service was delivered, we are still happy to help with any issues you may have. Please reach out if youd like further guidance on improving your online presence.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On january 28th 2024 I paid 700 to have voice activacin but nothing happened. Instead they keep calling me to sell me more services even when I asked them to keep the 700 and leave me alone. Hope people dont fall for this

  

  Business Response

  Date: 02/02/2025

  Thank you for bringing Mr. ********* concerns to our attention. At apnTech, we take customer satisfaction seriously and aim to provide transparent service.
  Mr. ******** purchased our voice search registration service on January 28, 2024. Our team works diligently to list businesses across major voice search platforms.
  We regret any misunderstanding regarding our service. Our follow-up calls were intended to provide status updates, not to upsell additional services.

  However, we respect his request and have ceased all further contact.
  To address his concerns:
  We have confirmed his registration progress and can provide documentation if needed.
  No further contact will be made per his request.
  If Mr. ******** has any unresolved issues, he is welcome to contact us at ************ for assistance.

  
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** I received a phone call referencing voice searches for my business Blunt Realty. I paid $298.00 via INV/*********** 1-20-2024 5:43PM CST to receive this service. Their email to me states, "If we can not complete your voice registration on ****** Siri, ********** home, we WILL refund you 100% with no cancellation fees." Set phone call appointment to review my information with ******** ********. First appointment ******** missed, NO call, NO email, I had to call to them to reschedule due to them forgetting. 12/30/2024 second appointment made with ****** *******. So remind me why I am paying for something yet doing their job to follow up on something I have paid in full for. I received an email 12/28/2024 stating that my business could not be verified on Apple Maps. 1-27-2025 called company to inform that my business still can not be found as their business promised. Their provider wanted to argue with me about setting up a **** account instead of helping me correct the problem. I may be voice registered with but definitely not searchable. That is only half of what they said they were doing. This is what the BBB is for to crack down on people being scammed. I run my business correctly these larger companies have NO ETHICS or MORALS anymore just another way of scamming people. I want my money returned to the card it was placed on as promised via their email sent to me.

  

  Business Response

  Date: 02/02/2025

  Thank you for bringing this to our attention. At apnTech, we strive to provide reliable service and regret any inconvenience caused.
  We have reviewed ********************* account and acknowledge the missed appointment and verification issue. Our records show that while we completed voice search registrations, Apple Maps could not verify her business, which we communicated on December 28, 2024. Some platforms have independent verification policies beyond our control.
  Voice search registration ensures a business is recognized by ****** Siri, and Google Assistant, but general search visibility depends on multiple factors.
  Per our money-back guarantee, if we cannot complete the promised registrations, we issue a refund. We are currently reviewing her case and will provide an update promptly.
  We appreciate her patience and will follow up directly to resolve this matter.

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  APN Tech does not provide any services they agree to when you sign up. The agreement was to have your company listed on ****** search and other platforms within 4 weeks of signing up and they didnt do any of that. So when I called they told me to try back in. Aw week. Ok no problem. I did it nothing. Called again and now Im being told I need to register my company info myself on all search engines and I do not qualify for a refund? What was point of paying this company if I need to do it myself? SCAM!!!

  

  Business Response

  Date: 01/19/2025

  Weve reviewed ***** ******* complaint and would like to provide clarification. The client did not have a verified ****** Business Profile (GBP), and their Yelp profile was incompleteboth necessary steps for appearing on voice and search platforms. Our team offered assistance to set these up, but the client declined. The client was informed via email that the service setup takes 3-4 weeks. During a call, the client acknowledged this timeline. Delays occurred because the GBP remained unverified, and profiles were incomplete, which are requirements outlined in our agreement. When the client requested a refund, he rejected further assistance and used inappropriate language, resulting in the call being disconnected after multiple warnings.
  Refund eligibility requires the client to verify their GBP and provide accurate profile details. Since these steps were not completed, the client does not qualify for a refund.
  Weve made several attempts to assist the client, but their lack of cooperation has made resolving this matter challenging. We remain willing to help address the issues if the client is willing to collaborate. Thank you for your understanding.
  

  Customer Answer

  Date: 01/20/2025

  *** never specified I needed to create any kind of page on my own. What is the point of doing so if Im paying for a service for a voice search of my company. Also I was never contacted by this company to move my business forward. The same day I signed up I was contacted back to upgrade other areas of this service and they wanted more money. I had to call several times to figure out what was going on. Today I was contacted by **** ******* who told me that now I needed to create a free yelp page and once I do they can start the process of their services. Never did anyone ever tell me these check marks needed to be addressed prior to getting service or when I called to follow up. After speaking to **** and going back and forth for 20 min he offered me 200 dollars in a refund after I gave them 500. I had to give him different analogies on why this doesnt make sense. And I finally came to terms to accept a refund of 250 dollars from *** which gives them a profit of 250 bucks for doing nothing. I feel our communities need to be aware of scams like this. And I would like to keep the public updated on whether they refund me or not which I was told 7-14 days from today 

  

  Business Response

  Date: 02/18/2025

  We appreciate the opportunity to address your concerns regarding your *************************** Our goal is always to provide clarity and support to our customers throughout the registration process.
  Our records indicate that your business information was successfully processed and submitted to voice search platforms. However, as previously discussed, platforms such as Siri and ***** rely on third-party directories like **** to pull business data. Since your business did not have an existing Yelp profile, we advised you to create one to maximize visibility. This step is necessary to ensure that your business information is accessible to these platforms, and it is a standard requirement for optimizing voice search results.
  We understand your frustration regarding this requirement, and we regret any misunderstanding about the process. Our team has been in communication with you to provide assistance and clarification on these steps. Additionally, we have already processed a partial refund of $250 as agreed upon during your conversation with our representative. This refund has been initiated, and we kindly ask for your patience as it may take 7-14 business days to reflect in your account.
  Should you have any further questions or need assistance with optimizing your online presence, we are happy to help. You may reach out to our support team at ************** or reply to our email for further guidance.
  We appreciate your business and hope to continue assisting you in your online visibility efforts.