Reviews

Review Details

• Review fromChristopher J

  Date: 03/26/2024

  5 stars
  Today I dealt with an individual by the name of *****. His professionalism and guidance through the process was priceless.

• Review fromAlice A

  Date: 03/14/2024

  5 stars
  ***** was very helpful and informative. I can't wait to see the results!!!

• Review frompamela c

  Date: 03/14/2024

  5 stars
  ****** s was very helpful and patient. He answered my questions and explained everything. Thank you ******

• Review fromMelissa P

  Date: 03/13/2024

  1 star

  Melissa P

  Date: 03/13/2024

  We were contacted by this company less than 2 years ago. They promised that our subscription for $199 per month would help SEO and get us into voice search ahead of the game. After a year, I called...they only have an answering service set up...so you need to wait to hear back from someone. They couldn't explain what they had done so far, but offered to decrease the price to $99 per month. I should have known at that point that this wasn't a company that valued their own services and the best decision would have been to end the relationship. We hired a marketing manager and gave this project to her. After some research, she didn't see the value and contacted them to ask about our ROI. After we got through the answering service, they couldn't provide any answers, our dashboard never worked, so we couldn't view any data and then we found out that our ****** account wasn't even linked properly. My conclusion is that they stole our money...only apologized for not having answers, no real work was done for the time we were "connected" with them. It took me over ********************************************************************** early for the next month even though we weren't in a contract. Bad business over all!!! I don't have the time, as a small business, to invest any additional resources and I wanted to save other business owners from the same frustration.
  

  apnTech

  Date: 04/15/2025

  Thank you for taking the time to share your experience. Were truly sorry to hear that you felt the value of our service didnt match your expectations and that the communication throughout your time with us was frustrating. Thats not the standard we aim to uphold, and we apologize for the inconvenience and time youve invested trying to get clarity.

  
  We understand how important transparency and measurable results areespecially for small businesses. If your dashboard wasnt functioning properly or your ****** account wasnt connected as expected, that absolutely should have been addressed and resolved much sooner. We also regret that the cancellation process felt difficult or drawn out.

  
  Your feedback is being shared with our internal teams for further review so we can continue improving how we support our clients. While we know this response doesnt undo your experience, we genuinely appreciate your honesty and the opportunity to do better.

  
  If theres anything else we can do or if you'd like a further follow-up, please feel free to reach out to us directly at ************.

• Review fromSharon B

  Date: 03/12/2024

  5 stars
  I just signed my company. Kiddie Kuts Toys and More!! ***** was super helpful and excited about helping my business grow! Thanks so much.

• Review fromMelissa I

  Date: 03/12/2024

  1 star

  Melissa I

  Date: 03/12/2024

  Complete waste of money. They refuse to do a refund. Process Started 1/12/24. I had calls/emails to/from getting things completed. Jan.25 I received an emailing stated "congratulations.Your business is now voice search ready!...ends with Please allow 3-4 weeks for all 3 voice search engines to be updated and searchable. I spoke with 3 people between 3/11-3/12 (section removed for lack of space to leave review-contact me and I'm happy to send full review) So now between three different people I've been told different reasons to why I cannot be given a refund. All changing depending on the moment.#1. I failed to create a ****** and yelp account-so they couldn't get my business on voice search... conclusion: my fault. no refund.#2. My account is available so they upheld their part of the agreement. They said yesterday it couldn't be found because I didn't do my end now they have found it and it's complete. conclusion: still no refund.#3. I referenced the timeline not being fulfilled in the 3-4 weeks and was told I didn't call and request a refund within that 3-4 weeks following my Jan 25 so they couldn't help me with a refund because too much time had past...conclusion: my fault; I waited too long to call? no refund.#4. He than switched to suggest he could help me create a yelp account because it's a free and quick process and would get my account complete. Conclusion:Still no refund.Wait...so #1 I need a ****** and yelp account or it won't be completed; #2 it is complete they have proof; #3 I didn't advocate for a refund soon enough; #4 you're willing to help me complete a yelp account?? didn't you say in reason #2 my account was ready and found. How can it be found if I never created a ****** or yelp account like I was supposed to as stated in #1 as the cause of why I couldn't get a refund? This is a scam and it is unethical and very unprofessional.
  

  apnTech

  Date: 04/15/2025

  Thank you for sharing your experiencewere truly sorry to hear how frustrated youve been. We understand how confusing and upsetting it must feel to receive different explanations, and we regret that your interactions with our team left you feeling misled and unsupported.

  
  Our goal is always to help businesses strengthen their visibility through voice search, but we acknowledge that the process depends in part on external platform requirements like ****** and Yelp. We also recognize that this should have been made clearer at the start of your service. If communication around those expectations caused confusion or delays, we sincerely apologize.

  
  Your feedback about the inconsistency in responses is especially concerning, and were taking it seriously. Its important to us that all of our clients receive clear, consistent, and respectful support at every stage.

  
  Wed like to take another look at your account to see if theres anything we can do to better resolve this situation. Please reach out to us at ************, and well ensure your case is handled directly by a senior team member.

  
  Thank you again for your feedbackit helps us improve, and we genuinely want to make this right.

• Review fromValeria R

  Date: 03/06/2024

  1 star

  Valeria R

  Date: 03/06/2024

  This company is a complete scam. I signed up with their voice a and ************* Services and none of it was set up and if it was, it was not done correctly because the voice service never worked and I was never able to see the prime listings. Do not fall for this SCAM!!!
  

  apnTech

  Date: 04/15/2025

  Were sorry to hear about your experience and appreciate you taking the time to share your concerns. We take feedback like this seriously and regret that you feel the service didnt deliver what was promised.

  
  Our goal is always to provide real value through our Voice and *********************** and we apologize if there was any confusion or if the setup process did not meet your expectations. Wed like the opportunity to review your account and ensure everything was implemented correctlyor help resolve any outstanding issues.

  
  Please reach out to us directly at ************, and a senior team member will follow up with you promptly.

  
  Thank you again for your feedback.

• Review fromKim D

  Date: 02/28/2024

  1 star

  Kim D

  Date: 02/28/2024

  I purchased their voice recognition service promising my business would be recognized on all voice search recognition platforms (**********************, etc) 30-days after installment. It has been over 30-days and my business is not showing up (I sent them several screenshots to prove). I have had 3 emails and 3 exhausting phone calls asking for a refund, but they are refusing saying their diagnostic run shows it is working through a couple of obscure platforms. **** is the only one that matters to me and 99% of clients searching for our services. Now, they're blaming it on my Yelp page. They claim I need to list my home address (not just the city where I'm promoting my business) on Yelp (NEVER disclosed in the sales process) "to be found." I've spent over 2-hours on frustrating calls. They continue to tell me "we have proof people can find you; therefore, can't have a refund," yet not one of my friends or family can find my business through voice recognition. This company should be ashamed of their tactics.
  

  apnTech

  Date: 04/15/2025

  Thank you for your feedbackwere truly sorry to hear about your experience. We understand how frustrating it must be to feel like the service did not meet your expectations, especially after your efforts to communicate with us.

  
  Voice search optimization can sometimes be impacted by third-party platform settings, including Yelp and others. That said, its our responsibility to explain those factors clearly during the sales and onboarding process. If that wasn't done, we sincerely apologize.

  
  We recognize your concern about the visibility on Siri and the time you've spent trying to resolve this. Its never our goal to cause frustration or avoid accountability. Wed like to review your case further and explore every possible solution to get things back on track.

  
  Please reach out to us at ************ with your account details, and a senior team member will personally follow up.

  
  Thank you again for your feedbackit helps us improve how we serve our clients.

• Review fromGary C

  Date: 02/26/2024

  5 stars
  I think that this Company hires some pretty special people! Some of the most Professional, caring, patient, through People I have ever had the pleasure of doing business with. Thanks again ******* for your guidence and patients this afternoon. You are a wonderful Professional in every sense of the ********* MOBILE Mechanic

• Review fromWilliam G

  Date: 02/23/2024

  5 stars
  ******* was very thorough in explaining what it was they do and how it could benefit my company as well as the garuntees. They were very accommodating to my needs. There were no hidden fees or "oh but.." thank you guys so much for your hard work and efforts.