Reviews

Review Details

• Review fromBriana M

  Date: 02/22/2024

  5 stars
  This has been An amazing investment so far. The customer service reps Ive spoken with that were most helpful and informative were ************ The customer service reps in the call centers are friendly and one woman with an Irish accent whos name I forgot to ask for was sweet and patient with me as I explained my concerns about my listing updates and we started trouble shooting the ****** my business listing issue and login credentials updates for me. I am very happy with the service so far and look forward to seeing the long term positive impacts from this work. My only complaint is that its a bit confusing to navigate at first. But, the follow *** on calls and support requests are prompt and thorough to help guide you through the process. Great work guys and gals, keep it up

• Review fromJohn C

  Date: 02/07/2024

  5 stars
  They explained in detail what their business does and how it works, **** spoke ************ that what and how he was explaining it help me comprehend what to expect from our package we purchased.

• Review fromMichael W

  Date: 02/06/2024

  1 star

  Michael W

  Date: 02/06/2024

  Dont know how the product works, but dont sign up for a sales call unless youre prepared to deal with the jerks that handle getting you signed up. If you dont take advantage of their one time only sale to get you to pay more for their premium package, theyll tell you where you can put it and hang up.
  

  apnTech

  Date: 04/15/2025

  Were very sorry to hear about your experience during the sales call. That is absolutely not the standard of professionalism we expect from our team, and we take your feedback seriously.

  
  No one should feel pressured or disrespected during a consultation, and we sincerely apologize if our approach came across that way. Were addressing this internally to ensure all interactions are handled with courtesy and respect, regardless of the outcome.

  
  If youre open to it, wed appreciate the chance to speak with you directly and make things right. Please reach out to us at ************, and a senior team member will follow up with you personally.

  
  Thank you for bringing this to our attention.

• Review fromKayla F

  Date: 02/06/2024

  5 stars
  ******* and ******* were very polite and accommodating. I am happy with this service

• Review from

  Date: 02/05/2024

  1 star

  Date: 02/05/2024

  Originally APN showed us an online reputation score with a beautiful illustration and showed how we can increase our rating and fill in missing directory information to improve our online reputation score. After charging a very large fee to begin, they continued to charge about $150 every month and did not provide any invoice or proof of services provided. There was no follow up after multiple requests to see how our score has improved over the last half a year. When trying to cancel they kept saying you have to do that over the phone and did not provide proof of cancelation. After finally getting someone on the phone in the cancelation department, they would not simply verify account cancelation and kept going on and on with many questions. We've been trying to cancel this account for three weeks and they keep acting like they called us and we missed the call and then they send an email for us to call in and we call and get disconnected or have to wait on hold or get transferred around. In our opinion, this business is committing fraud and not provided services as promised.
  

  apnTech

  Date: 04/15/2025

  Thank you for your feedback. We're truly sorry to hear about your experience and the frustration you've faced regarding billing, service updates, and the cancellation process. Thats not the standard we strive for, and we appreciate you bringing this to our attention.

  
  We understand the importance of transparency, especially when it comes to ongoing charges and measurable results. If you didnt receive regular updates or documentation, we sincerely apologize. That should never be the case, and were reviewing our internal processes to ensure better follow-up and clearer communication moving forward.

  
  We also want to address your cancellation concerns. While we do require a phone confirmation for security reasons, the process should be simple, respectful, and timelynot frustrating. Wed like to resolve this as quickly as possible and confirm the status of your account.

  
  Please reach out to us at ************ with your account details, and a senior member of our team will follow up directly.

  
  We appreciate your feedback and the opportunity to improve.

• Review fromAnnie T

  Date: 02/05/2024

  5 stars

  Annie T

  Date: 02/05/2024

  Thank you ****! It was super helpful and really cater to their client!
  

  apnTech

  Date: 02/06/2024

  Thanks for your 5-star review! We sincerely appreciate your feedback.
  

• Review fromNicole W

  Date: 02/05/2024

  5 stars
  *** and ******* have been very helpful and professional. Walked me through the process.

• Review fromLyn T

  Date: 02/01/2024

  5 stars
  Polite, professional, and transparent. A pleasure to work with. I highly recommend them

• Review fromRobert W

  Date: 02/01/2024

  5 stars
  APN Tec phone associates are personable and competent. They effectively & efficiently took care of me.

• Review fromJermecia G

  Date: 02/01/2024

  5 stars
  I love the way I was able to quickly connect with my representative. He explained things in such a way that was easy for me to understand. He listened to me and found a medium that worked for me and my company. This team is awesome!