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Business Profile

Apps

Lucky Day Entertainment, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday Sept 2nd I officially came in 1st place on the $100 trophy tournament after spending almost $50.00 on special scratchers just to win more trophies. When the time ran out I clicked redeem and all I got was a few coins and a couple trophies, equal to LESS than what I got the other day after coming in 10th place.

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been playing lucky day since 06/2018. Have cashed out several times since then, however, on 07 July 2022 ticket #****** for $25.00, 13 July 2022 ticker # ****** for $10.00 and on 30 July 2022ticket #****** for $10.75 was flagged for unknown reason. As of 24 August 2022 its been thirty three business days and I haven't recieved any money nor any type of response to my numerous e mails and or phone calls. This is totally unacceptable .

    Business Response

    Date: 09/23/2022

    Consumer Response /* (-5, 8, 2022/09/12) */
    Lucky Day has paid most of the money I have earned. However, Lucky Day still has a outstanding debt of $10.75 to be paid to the consumer. I have my doubts of the final payment.

  • Initial Complaint

    Date:08/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in regards to the Lucky ********** I have reached the required "points/tokens" needed to redeem for a $100 ******** Gift Card. However, ALL gift cards are always "sold out" They claim to restock every 90 minutes but that is not true. I have been checking every hour, multiple times each hour both day and night! I even kept the app open to the gift cards to catch restock in order to receive but cards were never restocked. I want what is stated to receive---$100 ******** Gift Card.

  • Initial Complaint

    Date:08/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has become a fraudulent app. They have not had anything to pay out with since November. No gift cards or prizes, which is the entire point of the app. I demand my $107.00 that I have accumulated in rewards be paid out immediately.

  • Initial Complaint

    Date:08/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I played this game a long time to get 200 million tokens and then cashed them in for a $200 Amazon gift card. My tokens were deducted but I did not receive the gift card. I have not been able to find a way to contact them. I would like a response from this company regarding the gift card.

    Business Response

    Date: 09/09/2022

    Consumer Response /* (-5, 8, 2022/08/29) */
    I received a communication from the company stating they forwarded a code to redeem my prize. It was a lie. I received no such code so the issue has not been resolved.

  • Initial Complaint

    Date:08/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $200.00 ****** giftcard. On August 3rd @ 9:15 am, i redeemed the gift card AND i received a confirmation email also. Then they took it back without notice. I have the confirmation email. This might be a scam as they don't want to pay out what they promised

    Business Response

    Date: 08/09/2022

    Consumer Response /* (2000, 6, 2022/08/05) */
    They decided to pay me. So i honestly think it was only because i filed this complaint. So thank you. Please close this case

Lucky Day Entertainment, Inc. is NOT a BBB Accredited Business.

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