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Business Profile

Apps

Lucky Day Entertainment, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an ************ and my "lucky day" app won't open any longer.... Says there is technical issues and to try again. It's been atleast a month now. I have Atleast 130 million tokens amd was on my way to getting 200 million to cash out on a $200 gift card. This took me years to do and now I can't even get in to the app. What do I do now? Or how can I be compensated ? Thank you for your time

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** playing 11/13; participated in a contest on 11/13 for a $3000 Grand Prize. I was in first place until 11pm (ending 12am) and then player popped up to continued to make payments and outscore me. The name of "****" - after such event, the player has not been seen on the leaderboards. At the time I tried to challenge and continue to participate in the contest, I received an error "You already own this item" . I reached out to support and have yet to receive a response. However, after spending hundreds to remain in first place, I was stuck in second and only a $150 prize. I requested my withdrawal on 11/14 - which said it could take up to 7 business days. It is the 8th business day and still nothing. No response to any of my emails - aside from a "Ticket being entered and to not submit again". I would just like a refund processed for anything put in. I question the legitimacy of the miraculous last minute winners (as I have watched the user names daily). I have read enough horror stories about those not being paid or answered. Please just refund me and delete my account. This is as close to a scam and predatory gambling as one can be. Not to mention the fact that the $10 payout for the daily ad-surfing is highly unattainable as it gets throttled as you approach $9-9.75 - again, as attested by multiple horror stories and complaints. This is NOT a legitimate company and it is technically non-conforming 'gambling' as the only way to obtain enough trophies to place in the event is 100% to PAY for scratch offs.

  • Initial Complaint

    Date:11/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** got ordered flagged at dice kings i don't know what happen i ddn't even use any vpn i just play tho why?

    Customer Answer

    Date: 12/08/2022

    It's been 3months now

    Customer Answer

    Date: 12/09/2022

    ***Document Attached***
    This win was almost 2months now it say 7 business days but i still don't get the payout
    See Attachment/File: Screenshot_2022-12-10-01-22-14-254_com.luckyday.dice

    Customer Answer

    Date: 12/09/2022

    I also playing some offer in offerwall just to get some dice

    Customer Answer

    Date: 12/09/2022

    I hope i can get my win for christmas

    Customer Answer

    Date: 12/09/2022

    Please help lucky day

  • Initial Complaint

    Date:11/02/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing this app for many years. I finally won money from them. I have tried to cash out three separate times from Lucky Day that has still not been paid out via PayPal (as they should have):

    October 12, 2022: $90.34
    October 28, 2022: $5100
    November 1, 2022: 111.00

    I have sent many emails to their support team about this. (They remain unanswered.) I only want the money that I have rightfully won.

  • Initial Complaint

    Date:10/29/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising, fraud, scamming site. I played lucky day won $3000 another $150 and another $10 in jackpots I won. Went to cash out said up to 7 business days. Once it took over a month to just get $10 and now this time it took over 7 business days, went to ****** and said pending. I check off and on next few days then it stated it was canceled and money refunded. Refunded to where?? If it was refunded to token coins, it takes 500,000 coins to equal $500. I have nowhere near $3,160 worth of coins added to my coin bag and definitely not that much added to my cash out in dollar wallet. I ask that I'm paid for the money I won in cash as they promised would be done in 7 business days.

    Business Response

    Date: 11/16/2022

    Consumer Response /* (2000, 9, 2022/11/15) */
    I was paid my full amount thank you!!

  • Initial Complaint

    Date:10/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing lucky day I believe it was around 2017 maybe longer not sure on that at first if u won anything or use ur tokens u was able to receive it first I won anything I received it 15th of this month I won 100 dollars on this trophy game promise 7 business day I would receive in my PayPal I haven't received it I have email them and no response I have seen complaints on here I would like to make a complaint I also like to have my money I was promised too

  • Initial Complaint

    Date:10/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing the Lucky Day app since February 2019, almost every day. From the first day of play up until August 2022, I had only managed to accumulate $9.95 of the $10 minimum needed to cash out.
    On August 26, 2022 I won the $50 raffle. I took a screenshot of the win in order to have proof. On that same day I took the necessary steps to redeem $59.95. I received a confirmation stating that it would take up to 7 business days to receive the code that would allow the money to be placed in my PayPal account. Today is October 20, 2022 and I have received nothing. I've sent 4 emails to Lucky Day, but they have never responded.
    I would like the $59.95 that I can prove they owe me.

  • Initial Complaint

    Date:09/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have refused to pay out the winnings that i have photo proof that i won

  • Initial Complaint

    Date:09/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got permanent limit account at paypal without doing anything i am just getting some rewards in Lucky Day Entertainment Inc. the i send some cash to my friend and getting banned please restore my account i ddnt do any kind of illegal action in paypal

    Business Response

    Date: 10/12/2022

    Consumer Response /* (-5, 5, 2022/09/19) */
    how can i restore my account at paypal?

  • Initial Complaint

    Date:09/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 11, 2022
    I allegedly won $38.00 in PayPal cash. It was to take up to 7 days to process. I have yet to receive payment and all attempts to contact business for help have been ignored.
    Approximately 1 month later and still no contact.

Lucky Day Entertainment, Inc. is NOT a BBB Accredited Business.

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