Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4 I filed a claim for a washer purchased at **********, U.S. that was not draining water. Several emails, canceled appointments, and phone calls later, I still do not have an acceptable resolution. I will include excerpts from my last email to Allstate Protection Plans below to provide more details. This email was sent 6/28. They have not responded."On 6/4 I filed a claim to have a washing machine that would not drain repaired. Twenty-eight days later and several automated email responses from "The Team" later, I still do not have a working washer. First it took nearly 2 weeks to get a service appointment, then that appointment was canceled twice (once without notice) before the technician came and said the wrong parts had been ordered and that he would return when the correct parts were shipped. Here is a link to the ******** page of the company you are using to service my machine: ********************************************. If you click on the link to their website in the left column, which my wife did, you will be directed to a StripChat **** site. I have tried to call several times, but I generally get a voice mail message. When I leave a message they do not return the call. Thursday, June 26, I reveived this email giving me my "options" for replacement of the washer. There is only one "option" listed, which really isn't an option is it? The "option" listed is cheaper, has fewer capabilities, and is smaller than my current washer. My exact washer is currently available at ********** which would completely make this situation whole, and allow me to keep the matching washer and dryer set I purchased. This entire process has been frustrating and exhausting. I do not feel I have received the service I was sold when I purchased the protection plan."I would like someone with decision making power to respond to my concerns so that we can work out a reasonable solution. ***** ****

  

  Business Response

  Date: 07/03/2025

  We apologize for any delays experienced throughout the consumers claim process.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future. 

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I was also able to speak with a representative that had the authority to make decisions so that we could come to a reasonable resolution. Much of my frustration could have been avoided if this has been done weeks ago. 

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My eyeglasses broke. I filed a claim. It was approved. I have called and emailed for a month with no resolve. I was told that I would receive $344 in an e gifts card. I have still not received it.

  

  Business Response

  Date: 07/03/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. 
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.
  
  

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It shouldnt have taken my complaint with the Better Business Bureau to resolve my issue. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my washer repaired on 6/20/2025 by someone who came from Repair New York Pros and I paid the man **** 100 dollars. I was trying to get a refund from Allstate protection plan. I sent them all the information they need but when I tried to send it via email it keeps saying the email failed to be sent. I called them and they keep telling me that I have to submit the information. I am not getting any help. I want to get my 100 dollar refund.

  

  Business Response

  Date: 07/02/2025

  We apologize for any delays experienced throughout the consumers claim process. 
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. In this case, the consumer's account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This is done to ensure that the information regarding the claim is verified, to prevent misrepresentation. We are sorry that this resulted in the consumer's claim still pending the completion of this process.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allstate Protection Plan Denied My Valid Claim Name Change Ignored, Proof Repeatedly Requested Complaint Description:On March 29, 2025, I purchased a Meta Quest 3s 128GB headset from ******* through an online order (Order #*******-29432128), totaling $368.42. This included:Meta Quest 3 Headset: $299.00 Add-on services (Allstate Protection Plan): $39.00 Tax: $30.42 Paid using refund credit ($97.68) and a **** card ending in 9832 ($270.74)Allstates protection plan was sold with the promise of reliable, no-hassle repairs or replacement. When I filed a claim, I provided all requested documentsincluding my receipt, the correct serial number, and proof of ********** avoid confusion, I explained that my maiden name is ******, but I recently got married and legally changed my last name to Pelsia. This may explain discrepancies in how some information appeared, but I made this clear to the company.Despite doing everything I was asked to do:Allstate has not resolved the issue They continue to ask for the same information repeatedly, even though it was already submitted I was told to file a new claim instead of continuing the original one, which made the situation worse I was even provided incorrect support email addresses that caused my messages to bounce back The nature of this dispute is Allstates failure to honor a paid protection plan. I fulfilled all requirements as a customer, and instead of support, Ive received delay, confusion, and contradictory instructions.Resolution Requested:I request one of the following:A full reimbursement of the $368.42 I paid, or A replacement Meta Quest 3s 128GB headset, as guaranteed in the protection plan.I also ask that Allstate review their internal processes to prevent repeat requests for already submitted documents and to better support customers with recent legal name changes.

  

  Business Response

  Date: 07/01/2025

  We apologize for any delays experienced throughout the consumers claim process.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. In this case, the consumer's account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This is done to ensure that the information regarding the claim is verified, to prevent misrepresentation. We are sorry that this resulted in the consumer's claim still pending the completion of this process.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23536965
  
  I am rejecting this response because:

  Im filing this complaint to report the mishandling and poor customer service Ive experienced with the ******* Protection Plan (administered by Allstate) regarding my Meta Quest 3s 128GB. After submitting a valid protection claim and providing all required documentationincluding my order number, proof of purchase, serial number, and correct addressI was repeatedly told that my address did not match their records. I submitted proof multiple times, but the issue remained unresolved. I was eventually instructed to send in my Meta Quest 3s for repair. I shipped it back as requested and was told the turnaround time would be 25 business days. It has now been 4 business days, and they are still claiming they have not received the device, despite tracking information showing that it was shipped. I followed up with customer service for help, but was met with the most unprofessional treatment Ive ever experienced. The representatives rush through chats, do not answer questions clearly, and abruptly end conversations without helping resolve anything. Ive never dealt with customer service that seemed more focused on ending the chat than actually helping the customer. Its incredibly frustrating and unacceptable. This is bad business, and it reflects very poorly on both ******* and Allstate. I bought this protection plan in good faith, and instead of feeling protected, Ive been ignored, dismissed, and left without a working device or clear communication. Resolution Requested: Immediate update and resolution regarding the status of my Meta Quest 3s repair Confirmation of receipt of my shipped device Approval or replacement if the product cannot be located A formal apology for the poor customer service experience Better training for support staff to ensure respectful and helpful assistance At this point, I am extremely dissatisfied and feel this issue needs to be escalated. I trusted this protection plan, and I deserve better treatment as a customer.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/08/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions and our goal is to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide our consumers with friendly, knowledgeable, and accurate assistance. However in some cases, there may be a miscommunication that leads to possible delays or inaccurate claim or plan information being conveyed at the time of contact. 
  
  While SquareTrade strives to ensure that each interaction is completed quickly and effectively, we understand that any misinterpreted process can lead to delays or frustration. We are dedicated to ensuring that this type of instance is prevented through the review and coaching of our specialists. We are sorry for any inconvenience caused by this interaction, and aim to provide a better experience in the future.
  
  At this time, one of our specialists has reached out to the consumer to provide additional assistance and support.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Allstate Protection Plans. This is my personal experiencenot tied to any other customer.Years ago, a TV claim was denied and I let it go. But recently, two active plans for Wi-Fi routers were canceled due to what they called an employee mistake. I was told ** receive a refund, but never did.I also filed a claim on a box fan that stopped working. The associate denied it, claiming drop damageeven though it simply wouldnt turn on. That was absurd and ******************, Im being told to pay up to $189 out of pocket for repairs to my Apple Watch SE and possibly be reimbursed later. Thats unfairI havent paid anything yet because Im being made to do all the work upfront, for a product thats already covered. One rep said Id be issued a gift card or replacement. Another said Id only get a portion of what I paid.The service is inconsistent, unhelpful, and full of red tape. I just want my canceled plans refunded and to be treated fairly.

  

  Business Response

  Date: 07/01/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the consumer to locate a repair shop within their area for quick and easy service without having to mail in their device. This resolution allows the consumer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the consumer has any difficulty following through with this resolution, SquareTrade can reevaluate the case and provide additional assistance.
  
  At this time, one of our specialists has reached out to the consumer to address this matter and to provide additional support.

• Initial Complaint

  Date:06/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a freezer with a 5 year protection plan through Allstate on 3/26/21. We had a service call on 6/13/23 due to freezer not running. They cleaned it out and it was running fine. We made a claim for reimbursement of the $99 service call, which they paid. But unknown to us, they began the process of calling the freezer too costly to repair and cancelled the warranty and began the process of reimbursing us the purchase cost of $669. They never sent out a check to us for this amount (confirmed recently by supervisor *******) so we had no idea until our freezer stopped cooling and we tried to order service, only to find the policy had been cancelled. We have spoken to a good number of people at Allstate for over a month who all said they are fixing the problem or even that the check was sent, even though we later were told by ******* that it wasn't. No check has been distributed to us and the last supervisor, *******, who said he would call with the next steps has not called back. We continue to get emails that the $99 check they sent in 6/2023 was cashed. But they continue to fail to address the $669 they owe us for a freezer they marked as trashed. We already had to buy another freezer to save the food from spoiling and got rid of the Maytag freezer because they said they were sending a check (2 years late.) We want our money! There has to be a way to fix this!

  

  Business Response

  Date: 06/30/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. Our local repair resolution allows the consumer to locate a repair shop within their area for quick and easy service. Once the proper documentation from the repair is submitted, our goal is to process the payment as quickly as possible. We apologize this did not occur in the consumers case. 
  
  One of our specialists has reached out directly to the consumer to discuss the situation and provide further assistance.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 6 piece patio set and protection plan on 04/10/2024 for $131.81. On 06/08/2025 I found the table upside down. The base and umbrella is broken. I filed a claim (Claim # **********) with Allstate / Squaretrade. The warranty does not cover weather. I filed a second claim (Claim# ************) stating I did not know how the table was broken; I can only assume weather. That claim was denied. I contacted ******* on 06/16/2025 and spoke with ******* ID# ******* and requested a replacement or refund. According to *******, she can see that I input a claim twice and was denied. She refused to give a refund or replacement. She advised I contact Mainstay who have already referred me to Allstate. I purchased the warranty with the impression my item would be fixed or replaced in the event of damages. I want a refund!!

  

  Business Response

  Date: 07/02/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrades goal is to provide a smooth claim experience and give our consumers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the consumers specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of furniture, weather damage or any damage caused by the weather is not covered for this of the item.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future. 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to express my deep dissatisfaction with the handling of my recent claim under my Allstate Protection Plan (formerly SquareTrade). I have been a loyal customer, consistently paying premiums for several years, with the expectation that the coverage would provide reliable protection for my devices when needed.Last week, my iPhone 16 Provalued at approximately $1,200was accidentally damaged. I promptly filed a claim, only to be directed to a series of local repair shops. After several days of delay, the assigned repair provider determined that the phone could not be repaired.Instead of offering a replacement device or reimbursement equal to the current market value of the phone, I was offered a $120 gift cardapproximately one-tenth of the phones actual value. This offer is wholly unacceptable and contradicts the fundamental principle of indemnification, which is to restore the insured party to the position they were in prior to the loss.I believe this outcome reflects a clear failure on the part of Allstate Protection Plans to honor the terms and spirit of its coverage. I request a full and fair resolutioneither through the replacement of my iPhone 16 Pro with a model of equal value or a reimbursement that reflects the current retail price of the device.If this matter is not resolved promptly and satisfactorily, I will be forced to escalate my complaint to the appropriate regulatory authorities and consider legal action. I would also consider sharing my experience publicly to warn other consumers.Please respond within 7 business days to confirm receipt of this complaint and outline how you intend to resolve the issue.

  

  Business Response

  Date: 07/01/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our consumers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverage limits of the plan and so on.
  
  At this time, one of our specialists has reached out to the consumer to address this matter and to provide additional support.
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The metal table has developed pitting on the table top. These are not stains but white pitting on the top of the black metal table. I purchased a 5 year warranty on this table when purchased from ******* on May 6th, 2024. This table is an outdoor table and is covered from all weather under my screened in lanai. I expect that this warranty is honored and the table is replaced immediately. This is a 1 year old table and the warranty covers this for manufactures defects, which is exactly what this is.

  

  Business Response

  Date: 07/02/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrades goal is to provide a smooth claim experience and give our consumers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non electronic products. We strive to provide our terms and conditions as it relates to the consumers specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of furniture, cosmetic damage is not covered. 
  
  At this time, one of our specialists has reached out to the consumer to discuss this and ensure the proper support is provided to resolve the consumer's issue.
  
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* is damaged

  

  Business Response

  Date: 07/01/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.
  
  

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23527217
  
  I am rejecting this response because:

   

  This is another issue I've encountered when trying to get repair services for this item and was told the Allstate protection plan would not be honored as well even though I purchased the plan for any malfunction of the tower fan. The motor stop running and I tried to file a claim and was denied plus blocked.

  
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 07/07/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade offers a variety of resolution options for our consumers to ensure we meet their service needs. Our goal is to provide our consumers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the items price. All these variables are taken into consideration when determining the most appropriate solution for our consumers. We are sorry to hear the consumer was dissatisfied in this case. 
  
  Again, we truly apologize for any trouble the consumer has had thus far. However, we'd like the opportunity to inspect the consumer's claim and see how we can help. One of our specialists has reached out to the consumer to provide further assistance.