Complaints

This profile includes complaints for Allstate Protection Plans's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allstate Protection Plans

  2000 Sierra Point Pkwy Ste 300 Brisbane, CA 94005-1857

  
• 

  Allstate Protection Plans

  1955 Wehrle Dr Ste B Williamsville, NY 14221-8453

• 

  Squaretrade Go Iphone Repair

  6400 Five Points Rd Indianapolis, IN 46237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** washer from ********** store 0453 on April 10, 2022, and I purchased AllState Protection Plan. My washer stopped working July 14, 2024 and I filed ins claim and it was Repaired. The same issue occurred on November 30, 2024, claim #************, ****** and I was advised a repairman would be assisnged. We were assigned SUPREME APPLIANCE REPAIR ************ and over several months they sent technicians and it might work for a day. We kept working with them, and when it quit again, they had us provide a video of what was occurring, which we did. They claim that they sent a report to AllState and AllState was "ordering a new washer" and have since ghosted us. No response from AllState. I am 72 years young and have been hauling my laundry to the self-service laundry mat across the street but it's been 7 months and I can no longer manage. I need a working washing machine.

  

  Business Response

  Date: 07/03/2025

  We apologize for any delays experienced throughout the consumers claim process.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23548822
  
  I am rejecting this response because: after 3

  months  there is still no warranty provided to me. I have been told at least six times that Id have my Warranty within 24 to ************************************************* May and I still dont have a warranty. I have literally spent 15 hours of my time at least between emails text and phone calls and trying to resolve this and I still get the same old story. I dont understand how thousands of people can buy warranties from target delivered by square trade yet its taking over four months to get mine. I find this absolutely gross negligence on the part of Allstate and square trade. Their response is no response. Its just saying that they will get it well that spend the line the whole time this action is not resolved until I have a warranty in hand. *** had 20 million. Apologies but never actually any work done. No, I said anything like wow youve had to pay for this thing and you never got it. They sure took my money right away.. their response was also that my bike would have a warranty for a year from the manufacturer so its no big deal. Thats absolutely not the point the point is when you pay for something youre supposed to get it within a reasonable time traditionally with these warranties, you get them the day of purchase I really hope ****** sees this and sees what a fraud square trade is doing *** their customers. Im sorry but a letter oh, were gonna get to it is just not enough. Until I have a Warranty in hand and maybe even receive reimbursement for this Warranty that I paid for due to the amount of time Ive had to waste and trying to get it would be a nice addition, considering the circumstances. 
  
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/04/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to make the claim process as hassle-free as possible. When filing claims or registering plans, we have several processes and options available to ensure consumers are able to complete their claims or registration requests effectively. In this case, an error with one of these processes led to an unintended delay that is not considered normal with our consumer service expectations. We apologize for any inconveniences caused by this uncommon error. Our teams are actively working to investigate this matter further to prevent any delays moving forward.
  
  At this time, our specialist team provided the consumer with information regarding this matter.

  

  Business Response

  Date: 07/10/2025

  We apologize for any dissatisfaction with the consumers experience.
  
  SquareTrade does our best to make the claim process as hassle-free as possible. When filing claims or registering plans, we have several processes and options available to ensure consumers are able to complete their claims or registration requests effectively. In this case, an error with one of these processes led to an unintended delay that is not considered normal with our consumer service expectations. We apologize for any inconveniences caused by this uncommon error. Our teams were actively working to investigate this matter further to prevent any delays moving forward.
  
  In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23544934
  
  I am rejecting this response because:
  As stated previously, the claim was initiated because of the chip which was recent. I filed the claim within  2 weeks. Not knowing that the sink was under warranty until I attempted to make the purchase. I would have made a purchase 6 months ago if i was concerned about the discoloration. As requested.  I included this information  as a description of the condition. The chip was serious and required replacement  resulting in the claim. Also, I was denied for the stain and the  chip although it is clearly stated in the terms that they are covered by the warranty. It seems that the company is determined to to deny this claim. 
  
  ****** ******** which initiated the claim. The discoloration was included as the description of the condition. I sent a page of the terms and conditions that covers furniture (classification of the sink). This clearly states stains and chips are covered (attached-dated 11/06/2020)Again, the claim was denied.I can provide the email feed from Allstate Protection Plans if needed. Thank you.

  

  Business Response

  Date: 07/02/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to assist all of our consumers and provide efficient and effective resolutions. However, per our terms and conditions, consumers must file a furniture claim within 30 days of when the issue occurred. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverage purchased.
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washer dryer combo stopped working mid cycle. I called and filed a claim number with Allstate on the 11 of June which is listed with the screenshots. Their technician come out ( end of the week) he did not fix it and he did not open the door for me to get my wet clothes out. and said I would have to go through ******* since it was an issue that ******* can fix. ******* had their technician come out (about a week later) and they confirmed with me that it wasnt their issue and did try and fix it but said its ultimately Allstates issue and that they should help me. Ive included screenshots to show that Ive been waiting for a technician to come out and fix my washer/dryer combo since the 11 of June or help me open the door to get these wet moldy nasty smelling clothes out that are stinking up my whole house. And I keep getting emails saying the technician has to reschedule another day the parts havent been delivered yet and the technician has called in sick and can not come

  

  Business Response

  Date: 07/03/2025

  We apologize for any delays experienced throughout the consumers claim process. 
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Electronics Protection Plan through American Home Shield (AHS), administered by Allstate Protection Plans (SquareTrade). While both AHS and Allstate have confirmed that my protection plan is active, neither party can provide the actual contract or Order Summary that defines my deductible, coverage, and terms.I was told by Allstate that a copy of the contract was mailed on May 27, 2025, but I never received it. A sample contract was mailed to me, but not my specific Order Summary or actual contract. Allstate also stated that they are unable to view or populate my contract in their system, and no one can retrieve it internally or provide tracking.This is unacceptable, as I cannot verify my deductible or coverage, and I am being charged a $100 service fee without any contractual proof. I am requesting the actual contract and Order Summary I paid foror a full refund if it cannot be provided.

  

  Business Response

  Date: 07/03/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to make the claim process as hassle-free as possible. When filing claims or registering plans, we have several processes and options available to ensure consumers are able to complete their claims or registration requests effectively. In this case, an error with one of these processes led to an unintended delay that is not considered normal with our consumer service expectations. We apologize for any inconveniences caused by this uncommon error. Our teams are actively working to investigate this matter further to prevent any delays moving forward.
  
  At this time, we have reached out to the consumer to further assist.
  
   

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23543247
  
  I am rejecting this response because:the response has nothing to do with my complaint!  If theyd read it, my complaint had nothing to do with the two types of plans offered. I dont need that explained! I did NOT file any kind of claim! This is about the refund of unused protection plan! I never filed a claim. It is ridiculous that I have to ask for my money back. I paid $105 and I was to be given 30 percent if no claim made in 3 years. I was told Id receive a check at the end of the policy term. Now Square Trade says I didnt request the refund! Tricky on their part. 
  
  Sincerely,
  
  ***** ****ce sold with a plan that is never utilized! This is not fair and I'm sure illegal in some respect. While my claim is for a small dollar amount, it is the principle. And, I'm sure there are others who spent a lot more than I did in similar situation.

  

  Business Response

  Date: 07/04/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case. While SquareTrade does our best to assist all of our consumers, we can only approve within the specifications of the coverage policy.
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.

  

  Business Response

  Date: 07/14/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade does our best to make the premium features redeem as smooth as possible by processing  it as policy coverage guides. During the process of the redeem of the feature in question it is requested to be processed as the contract guides it. These communications ensure that SquareTrade is able to provide a better solution for our consumers in a timely manner. We are sorry for any inconveniences faced during this process, and will strive to improve this type of interaction moving forward.
  
  At this time, one of our specialists has reached out to the consumer to address this matter and to provide additional support.

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your reply. If I understand it correctly you are requesting I provide  proof that I submitted a claim to *******s protection plan. 

   

  Thank you for your response.

  If I understand correctly, you are requesting proof that I submitted a claim under *******s protection plan.

  Unfortunately, I am unable to provide such proof because I was prevented from submitting the claim due to an error on ******** part. According to the terms of the protection plan (a copy of which is attached), claims are to be submitted online at [**********************](*****************************). However, when I logged into my account, on or around May 20th, the system incorrectly listed my plan as expired, which blocked me from initiating a claim. It is this error that is the focus of my complaint.

   Despite multiple attempts to have ******* correct the error and being assured that the issue would be resolved (see attached correspondence) the problem persisted. I made every effort to submit the claim before the actual expiration date, and I believe I acted in good faith and within the terms of the agreement.

  Given these circumstances, I respectfully request that my claim be accepted and processed as timely filed.

  Sincerely, 

  ****** *.Moralez 

  tion, ******* is to refund the purchase price of plan and send Notice of cancellation. I never received either one because I never cancelled the plan. In addition, despite me initiating my claim within the correct time limit, I Was' ping ponged ' back and forth until my expiration date passed us by with no resolution. Now I'm stuck with a broken product and no opportunity to file my claim because ******* erroneously stated my plan was expired or cancelled.

  

  Business Response

  Date: 07/04/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrades goal is to provide our consumers with the highest level of service that is both seamless and effective. We attempt to ensure that consumers have access to the plan information needed when interacting with any of our partners, to ensure that they feel comfortable purchasing protection for their items. 
  
  In some cases, our partners may offer additional coverage or assistance with items based on the situation to best assist the consumer with their needs. However, in the event that more guidance is needed, the consumer may need to contact SquareTrade for further assistance through their request. We apologize for any inconvenience that may have been caused regarding our protection plans, and hope to improve your experience in the future.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23471479
  
  I am rejecting this response because: While I am grateful for any response, the one received is a standard  generic, auto-bot written reply which repeats positive talking points found in their marketing, but offers nothing resembling an attempt to find a solution to the problem. Even more insulting is the context of the reply seems to   Speaking of which I'm not sure the company even knows or cares what the problem is as they don't even address or acknowledge it. All I've gotten was a promise to do better- next time. Well I have a problem this time, and it is being swept under the rug. 
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/07/2025

  We apologize for any dissatisfaction with the consumers experience. 
  
  SquareTrade does our best to eliminate any issues that might affect our consumers. When a protection plan is purchased through one of our online partners, a protection plan will typically be generated in our system shortly afterward. That allows us to locate the protection plan with the consumer's account information and promptly make use of it. However, there are times when additional information is required to provide service within the use of the protection plan.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future. 
  
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23471479
  
  I am rejecting this response because: The response recieved -while a step in the right direction in terms of being  more cordial and sympathetic, fails to provide an actual solution to the issue at hand. Simply offering to allow me to present my issue again does not move us towards a workable resolution. In fact as we find ourselves at the end of this process, We are nowhere closer to a solution. 

  Sincerely,
  
  ****** Moralez 

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I was also able to speak with a representative that had the authority to make decisions so that we could come to a reasonable resolution. Much of my frustration could have been avoided if this has been done weeks ago. 

  
  Sincerely,
  
  ***** ****

  column, which my wife did, you will be directed to a StripChat **** site. I have tried to call several times, but I generally get a voice mail message. When I leave a message they do not return the call. Thursday, June 26, I reveived this email giving me my "options" for replacement of the washer. There is only one "option" listed, which really isn't an option is it? The "option" listed is cheaper, has fewer capabilities, and is smaller than my current washer. My exact washer is currently available at ********** which would completely make this situation whole, and allow me to keep the matching washer and dryer set I purchased. This entire process has been frustrating and exhausting. I do not feel I have received the service I was sold when I purchased the protection plan."I would like someone with decision making power to respond to my concerns so that we can work out a reasonable solution. ***** ****

  

  Business Response

  Date: 07/03/2025

  We apologize for any delays experienced throughout the consumers claim process.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been the consumers experience.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide a better experience in the future. 

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It shouldnt have taken my complaint with the Better Business Bureau to resolve my issue. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/03/2025

  We apologize for any inconvenience faced throughout the consumer's claim.
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. 
  
  At this time, one of our specialists has reached out to the consumer to further discuss this.
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my washer repaired on 6/20/2025 by someone who came from Repair New York Pros and I paid the man **** 100 dollars. I was trying to get a refund from Allstate protection plan. I sent them all the information they need but when I tried to send it via email it keeps saying the email failed to be sent. I called them and they keep telling me that I have to submit the information. I am not getting any help. I want to get my 100 dollar refund.

  

  Business Response

  Date: 07/02/2025

  We apologize for any delays experienced throughout the consumers claim process. 
  
  SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. In this case, the consumer's account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This is done to ensure that the information regarding the claim is verified, to prevent misrepresentation. We are sorry that this resulted in the consumer's claim still pending the completion of this process.
  
  We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide a better experience in the future.